Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving magazines I did not order and also receiving emails on magazine. I did not order or give my email to the company that is sending them SUBCO. I have no idea how they have my information to send emails and a magazine I have no interest in. I want this to cease immediately and want to know why Im getting this?

  

  Business Response

  Date: 06/03/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for ********************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure ********************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ********************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ********************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to contact the magazine company to determine who signed me up for a subscription. Based on the use of a fictitious name along with my address, I believe this is an act of harassment. Despite my requests for information, the company has failed to provide the necessary details. I need someone from the company to reach out to me via email immediately to start addressing this issue.

  

  Business Response

  Date: 05/31/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  We apologize for any inconvenience this has caused. Unfortunately, there was a keystroke error at the time of order entry which created the order. 
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  **************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope **************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 06/06/2024

   I am rejecting this response because: essence magazine informed me it was your company that issued the payment and processing. They also informed me that this was not a key stroke error and a paid 6 month subscription for $25. Please work with the company you stated entered this order and find me the correct answer 
  
  
  

  

  Business Response

  Date: 06/10/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************.
  
  To ensure *************************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. This can often be from surveys, online purchases, reward programs, cell phone rewards, etc. These are gifts customers receive from e-commerce companies as a thank you for being a loyal member. They will never ask for billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Often times if an incorrect or invalid address is provided the **** system may default to an address they may deem close as possible. This happens usually in cases if they entered a wrong number or may have spelled something incorrectly.
   
  Rest assured, we have noted the account that you-the homeowner have informed us that this individual does not live here nor do you know this person.

  With the above stated, there was no billing to any consumer for this magazine as there was no billing information obtained from any party for this magazine. As mentioned in our previous reply, we have removed the magazines from your address and submitted a cancellation. Due to pre-labeling, you can expect to receive a few more issues before the delivery discontinues. 

  Should she have any additional questions or concerns, we are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 06/11/2024

   I am rejecting this response because: I need an email to send a payment confirmation as this website doesnt allow jpeg files 

  essence magazine named your company, not any other as facilitator
  

  
  

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received a Elle magazine subscription I did not solicit. I tried cancelling it and was directed to Subco. When I tried their website I get a "Error establishing a database connection" so I can not cancel through them.

  

  Business Response

  Date: 05/31/2024

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for Mr. **** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. **** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  Mr. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************ finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving magazines I do not wish. I desire my name to be removed and all magazine subscriptions cancelled

  

  Business Response

  Date: 05/31/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for Mr. ************** any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with Pinchme.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 5/28/24, I received a copy of the magazine Town and Country that I did not order or request. I contacted Town and ************************ and they advised this was sent to me from a third party company named Subco and provided a **************** number of **************. I searched the number on the internet and found other complaints on the BBB about unsolicited magazines. I want Subco to stop sending magazines or anything else that I did not request and to remove my information from any further unwanted and unsolicited items. I am concerned with multiple data breaches having occurred with various businesses that someone has obtained my information.

  

  Business Response

  Date: 05/31/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 05/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM RECIEVING MAGAZINES I NEVER SIGNED UP FOR AND WANT THEM STOPPED ASAP, I NEVER SIGNED UP FOR ANYTHING AND IM GETTING 3-4 MAGAZINES NOW PER MONTH. I HAVE TRIED CONTACTING SUBCO NUMEROUS TIMES WITH NO RESPONSE AND NON WORKING WEBSITE AND PHONE NUMBER.

  

  Business Response

  Date: 05/31/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.com.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Our records indicate that your subscriptions were successfully cancelled on, 5/29/2024. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ***************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 05/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving magazines that I did not sign up for. I am unable to cancel subscriptions. I need it to stop.

  

  Business Response

  Date: 05/29/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************************. We offer our sincere apologies for ************************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving multiple magazine subscriptions constantly that I do not want, and I have been unable to cancel them. I am requesting that they please STOP sending ALL magazine subscriptions to my address, and to remove my name and address from their mailing lists.

  

  Business Response

  Date: 05/29/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *******************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 05/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2024, I received **************** at my home address with another party, ********************* as the addressee. There is no one here by that name nor has there ever been. I do not nor do I want to subscribe. I want my address and this ********************* disassociated. I want my address removed from all your records immediately.In reviewing the extensive history of complaints appears this may need to be addressed by each states AG.

  

  Business Response

  Date: 05/28/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  Unfortunately, there was a keystroke error at the time of order entry which created the order. 
  
  ****************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ********************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving unwanted and unrequested subscriptions to magazines handled by subco.com. I want them all canceled and my contact info removed from any and all lists subco is using. I have no interest in any subscriptions for anything subco has of an kind.

  

  Business Response

  Date: 05/22/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for ********************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure ********************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Our records indicate that your subscription, was successfully cancelled on, 5/20/2024. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
  
  Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority.
  
  We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ********************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
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