Complaints
Customer Complaints Summary
- 326 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are receiving multiple magazine subscriptions to this address in the name of ***********************. We never ordered these magazines and want to stop receiving them.
Business Response
Date: 06/27/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks.
bPerx
E: **************
P: ************
W: www.bperx.com
Unfortunately, there was a keystroke error at the time of order entry which created the order.
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
****************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ***************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is sending me several magazines I didnt order. Im visually impaired and I just want all this garbage to stop arriving! *** tried calling but I always get a recording saying they are closed.Business Response
Date: 06/17/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *****************. We offer our sincere apologies for ********************* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ********************* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sending me magazines that I dont want.Business Response
Date: 06/17/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for Ms. **** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms *********;is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Our records indicate all magazines were cancelled as requested via email 6/14/2024. Cancellation Confirmation ticket #*******.
Ms. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ************ finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon deleting my PinchMe account I expected that the magazines I had unintentionally subscribed to by using the service would not be delivered. Since then I have been bombarded with advertisements and very questionable magazines I never intended to receive, counter to my expectations after unenrolling.Business Response
Date: 06/17/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. Rowley can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initially, I signed up on Pinchme to do surveys (I never opted into the magazines) but I kept getting free unwanted magazines for the past year now. I wanted that to stop so I closed my account on Pinchme, but the magazines keep coming in. I find that the culprit is Subco. I want my contact information to be removed from all their lists and to never be emailed promotions again.Business Response
Date: 06/12/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Customer Answer
Date: 06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
Initial Complaint
Date:06/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive unsolicited magazine subscriptions to my address with another persons name on them. When I go to the magazines website to cancel, ** informed that the subscription was generated through Subco and I have to contact them to cancel. Multiple magazines, including Elle, Travel and Leisure, and others. Its annoying to cancel (have to call or send an email that includes my personal email) and I have to individually cancel each subscription. Its wasteful environmentally and allows the magazines to inflate their subscriber numbers for higher ad prices. A scam.Business Response
Date: 06/10/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks.
bPerx
E: **************
P: ************
W: www.bperx.com
Often times if an incorrect or invalid address is provided the **** system may default to an address they may deem close as possible. This happens usually in cases if they entered a wrong number or may have spelled something incorrectly.
Rest assured, we have notated the account that you-the homeowner have informed us that this individual does not live here nor do you know this person. Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope **************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** signed up for pinchME some months back and recently theyve been sending me a bunch of magazines, I later CANCELED my account and I still am getting sent magazines. Please tell me how to stop this . The photo shown is one of the magazines sentBusiness Response
Date: 06/10/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by Princess ******* We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #********
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting this company to stop sending me all magazines that I am receiving because of my activity with PINCHme. I do not wish to receive these and there must have been an error. Please cease and desist asap. This is a waste of money and resources to have these magazines delivered only for me to throw away.Business Response
Date: 06/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ********************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ********************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchME.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. Sciortino can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ********************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started receiving magazines that I did not order. Unsure if they are trying to charge me or have charge me. I am receiving three magazines which are Elle, Southern living and Better Homes and Gardens. I went to all three sites and it states that I must cancel through Subco. Elle magazine shows a ***** fee but doesnt show what the payment method was used.Business Response
Date: 06/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *****************************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *** **********;finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have received multiple magazines for many months after completing PinchMe surveys - when filling out these surveys, I specifically unchecked the box for the magazines and yet I still get them. Please remove me from Subco's mailing list, as I did not consent to sharing my information with the company.Business Response
Date: 06/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *******************. We offer our sincere apologies for Ms. *************** any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail List, to ensure this does not occur again. You may disregard any confirmation emails you receive.
We hope **************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Customer Answer
Date: 06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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