Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting sent magazines and I AM SICK OF IT. I want it to stop! I don't want them. They are magazines I never wanted in the first place.

  

  Business Response

  Date: 07/08/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ****************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ***************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.

  Customer Answer

  Date: 07/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for solving my problem and issue and apology for coming aggressive to the company!

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving numerous magazines that I did not sign up for, did not consent to receiving and do not want. They need to stop immediately and I never want to receive any other magazine - paper or digital - from this company.

  

  Business Response

  Date: 07/08/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **********************************. We offer our sincere apologies for Ms. ******************* any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *********************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unknowingly must have opted in to free magazine subscriptions through PinchMe and am now receiving several magazines in the mail each week that I do not want or need.

  

  Business Response

  Date: 07/08/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ************************. We offer our sincere apologies for ************ for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *********** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 07/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not sure how I subscribe to magazines that I've been receiving these magazines because of pinch me.com and I want to get removed from the list

  

  Business Response

  Date: 07/08/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ************************. We offer our sincere apologies for ************ for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *********** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be removed from the mailing list for all magazines that ******* has signed me up for. They are unwanted and there is no other way to unsubscribe from them all.

  

  Business Response

  Date: 07/03/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suddenly started getting a ton of magazines from this company. I did not order these.

  

  Business Response

  Date: 06/27/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****************** We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  Ma. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to receive "Real Simple" magazines that i have never subscribed to in the first place. When i called "Real Simple" to cancel they told me they are sending this on behalf of "Subco" (different company) and told me they will cancel only if i contact "Subco" and cancel subscriptions with them. Its outrageous and not only wasteful for the environment, but for my time that now i have to spend time undoing something that i have never started in the first place. What if Subco refuses to cancel and then start charging me for those magazines ? What if they decide to subscribe me to more magazines ? Subco is doing this illegally and i want BBB to get this message to "Subco" management and to report them for this illegal activity. Thank you very much !

  

  Business Response

  Date: 06/27/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************************. We offer our sincere apologies for ************************ for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************************ finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 07/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines monthly, which I do not want at all. I believe this may be from PinchMe, which I stopped using for a few months. I wish to stop receiving magazines and any other subscriptions, that I wanted to opt out of, through PinchMe.

  

  Business Response

  Date: 06/27/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *****************. We offer our sincere apologies for ************ for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************ finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 07/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 magazines (Real Simple) today, 6/25/2024. I did not subscribe to this or any other magazine. I called the company listed on the Real Simple website and they told me to call Subco, which I did. I never was able to talk to a person at Subco, only one after another offer to buy other things like a medical alert tag. I did not subscribe and I will not pay for these.

  

  Business Response

  Date: 06/27/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 07/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are receiving multiple magazine subscriptions to this address in the name of ***********************. We never ordered these magazines and want to stop receiving them.

  

  Business Response

  Date: 06/27/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks.
  
  bPerx
  E: **************
  P: ************
  W: www.bperx.com
  
  Unfortunately, there was a keystroke error at the time of order entry which created the order. 
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ****************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ***************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************