Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 04-14.2024 Order # ******** Amount Paid $ ****** I placed an order on April 14th and it showed delivered on Apr 15th which never happened ( I contacted Weee CS ) to inform them that I never got my order delivered and they kept me in endless emails thread and they never focused on sorting out the problem happened here .I never got my order delivered and I need my money back ****

  Business Response

  Date: 06/18/2024

  Dear customer,
  
  We feel terribly sorry for the unpleasant experience that you came across.
  
  According to the address you provided, we noticed that you did not provide the specific apartment number, and your delivery instruction only said "front." Our driver could only deliver the package to the same location where previous orders had been successfully delivered. Regrettably, you did not receive the packages and they might have been stolen.
  
  Normally, we will compensate $60 Weee! points(our online store credits) for first-time stolen packages, (For the policy on package theft, you can also refer to the "Terms of Service" link below on our website: **********************************************************************;), but considering your shopping experience, we offered a $100 compensation plan in an attempt to address the inconvenience caused.

  We regret that you remain dissatisfied with our proposal to assist even though we delivered pursuant to your instructions. We sincerely apologize to you and hope you can understand our handling of this matter. We will continue to make every effort to provide exceptional service to all our customers.

  Thank you for your support and understanding.

  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21816982
  
  I am rejecting this response because:

  Th business failed to deliver my order properly and they been notified about what happened within a timely manner and I asked the business about their information to file a complain with 311 and food safety and they never provided me with sufficient information , I attached photos of my address which are totally different than what the business showed as delivered.

   

  Sincerely,
  

  
  *********************

  Business Response

  Date: 07/29/2024

  Dear Weee! customer,

  We have investigated the delivery again, and returned to the delivery address to conduct a recheck.

  Your delivery scheduled is ****************************************************************************************************************. Since there was no apt number, our driver tried contact you via your delivery contact at 512***1873 but there is no answer. So we follow your delivery address and leave the package in the lobby. Hope the attached photos would be helpfu to locate where the package was left.

  Comparing to the photo provide by you, we were not able to find the place in the building since there is only one main entrance of the building at **************************************************************************************************************

  We would much appreciate it if you mentioned that you consider our delivery was made to another address, back in the time when we first reach out to you. 

  Nevertheless, would you help review the re-enactment photos so we could better figure-out the exact delivery destination you schduled.

  If you would introuduce more photo to show the entrance of the building, we would refer to it for your future delivery to *****************************************************************************, hoping it would bring better delivery service and shopping experience to you.

  Many thanks!

  Weee! ************* Team.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21816982
  
  I am rejecting this response because:

  I have been repeating to the business in endless emails what happened of not receiving my order but you will just debating it with me without listening to details 
  Upon your request I attached more photos here
  
  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/03/2024

  Dear Weee! Customer,
  
  Sorry for the inconvenience and thanks for contacting us.
  
  Would you mind providing a Paypal account so we could wire $220.70 as the full refund of the order ********. It might not be valid for refund application since this order's transaction is occured on 13 Apr.
  
  Meanwhile, We've already referred our relevant logistics departments to the issue. The photos you provided would be the vital and key reference for our future delivery to ****************************************************** 
  
  Thank you for your patience and generous understanding. Feedback like this helps us provide better services for customers.
  
  **********************! values your feedback. Do let us know if you have any other queries. Thanks for your understanding and support!
  
  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I still prefer the refund to be credited back the to same method of payment which is my credit card since I don't / will not use PayPal Or Venmo ,

  But the Business could use my colleague's PayPal to refund the money via which is (  ****************** )
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/15/2024

  Dear Weee! Customer,

  Thanks for your kind understand and feedback.

  In order to issue the transaction via ******, could you share the user/owner name of your colleagues ****** account.

  PayPal Account provided by you:

   ***************************

  
  Applying Transaction Amount:
  $220.70

  Looking forward to yoru reply.

  Weee! ************* Team.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 21816982
  
  The use name would be / ****** **********

  I chose the reject option here because last time I accepted the business offer ( they did not provide any refunds or commented here  about any other needed info ).

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/20/2024

  Dear Customer,
  
  Thank you for contacting us.
  

  Regarding feedback, we have forwarded this information to the relevant department. They will process the transaction as soon as possible.
  
  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/2024 I through Weee! brought a 100% mulberry silk quilt (description said), I paid $98.27 including taxes. I received it on 5/28, I found out it's not 100% mulberry silk, I asked for refund, Weee! said I already contacted ******** company, so let me talk to the merchant directly. ******** said that once they get the quilt back, they'll give me the refund back $92.40. Are you kidding? I have to pay for taxes and shipping fees! My question is: why Weee! doesn't resolve the problem and let me to do it. Isn't this their responsibility? I just need my money back!!!My WeChat ID: ****************** Order #: ******** Tracking #: YT2413621236058343

  Business Response

  Date: 06/06/2024

  Dear Customer,
  
  Thank you for contacting us.
  
  We are writing to extend our sincerest apologies for the recent unpleasant experience you had with your order. 
  
  Upon receiving your complaint, we conducted a thorough investigation to understand the issues you encountered, We have taken prompt action and implemented appropriate solutions to address the concerns you raised.
  
  Regarding the product LULLABUY Pure Natural Mulberry Silk Duvet *************** 2kg, we have negotiated with our seller and currently, they have already provided the return label, you do not need to fill in the return request. The quality inspection reports of this product have been attached. You may refer to the attachments. 
  
  How to drop off the package:
  
  1. Print out the Return Label, stick it on the outer box of the product.
  
  2. You can choose the nearest *** site for parcel delivery. You only need to show the return label voucher to the staff in the site, and they will assist you in handling the parcel delivery.
  
  You may contact us or reply us by email once you have sent it out. The seller will check the quality and packaging of the products after receiving your product. If the product meets the regulations and is fully packaged, the full refund(including tax fee)for this product will be processed to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.

  Please be assured that we will continue to monitor this product. If you have any doubts or other issues, please feel free to contact us.
  
  Your satisfaction is our top priority, and we are always here to assist you with any other concerns or questions you may have.

  Thank you for your understanding and patience.
  
  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21807705
  
  I am rejecting this response because:

  Do you believe the quality inspection reports? Do you know how easy to get from *****? The product description says the product will ship from ******, but why ship from *****? I have picture to prove it. Do you think you still have any credibility?

  Because of my complaint, when they received the goods, they could have a thousand reasons not to refund me. As I told you before, check the goods first then return it, make sure everything is good. Why do you make so hard to let me get my money back ?!
  
  Sincerely,
  
  ***********

  Business Response

  Date: 06/23/2024

  Dear Customer,

  Thank you for contacting us.

  Regarding your feedback, we confirm that we have sent you a reply in case 101731436 on Jun 3.

  We can assist you in processing a Return & *************** Please check the attachment for details.

  Or you may check the email we sent to your Hotmail address.

  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21807705
  
  I am rejecting this response because:
  How many times I have to tell you that I paid for $98.27, but the return amount is $92.40, I have to pay for taxes? Now you want me return it to *****? Why do you lie to your customers that product will ship from ******? I just want you to pick it up then mail back to them, Is it too hard for you to do it? This way you can make sure I didn't use it.
  Sincerely,
  
  ***********

  Business Response

  Date: 06/26/2024

  Dear Weee! customer,

  We are sorry to hear about your confusion.

  The total refund should be $98.27 once you have return the product.

  The reason why returning information shows payment of $92.40 is that the tax is not including in the shipping and product. So after we have confirmation from vendors that they received the returning product, the actual amount of refund would be $98.27, exact the same as the amount shown in your refund application on Weee! App or website.

  Here is the link for your to easier to upload your returning tracking information:***************************************************************************************************************************************

  And link for you to review the previous returning requests.

  **********************************************************************************************************************************************************************************************************************************************************************

  We hope this information would be helpful to you. Weee! Value your feedback, if you have any other questions, please feel free to contact us.
  
  Thank you for your understanding and support,
  Weee! ************* Team

  Customer Answer

  Date: 06/29/2024

   
  Complaint: 21807705
  
  I am rejecting this response because:

  
  Both links you gave me that none I can open. One said Please contact the merchant to apply for return! Another said parameter (return order domain object) can not be null. You didn't give me the right return label, here's the pictures.

  Please show some sincerity so that customers can return smoothly.

   

  Sincerely,
  
  ***********

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my order came damaged with only one split open melted rice I am requesting a refund for my damaged groceries and have not gotten a response for my order no foods ******** and the damaged also ********!

  Business Response

  Date: 04/27/2024

  Dear Weee! Customer,
  
  
  Thanks for contacting us
  
  Regarding your feedback, we believe that we have already issued you a refund and replied your email (Case#*********). The refund includes $$44.98 for order ******** and $173.83 for order ********, in total $218.81 refund($171.87 to your original payment credit card and $46.94 to Weee! points balance according to your original payment).

  Weee! values your feedback. Do let us know if you have any other queries. Thanks for your understanding and support!
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an assortment of frozen and dry items from Weee!. The driver sent a picture of the items on on the ground outside an unfamiliar house, uncovered in the heavy rain. There was no way to respond or request help in the app. I ended up having to walk around the neighborhood in the heavy rain searching for the package. I ended up finding it on another street. By this time the paper bags were entirely soaked through. And the frozen items had thawed in the rain - a safety concern. Ended up being able to contact the company who refused to refund any portion of the wet and thawed food. Would not recommend.

  Business Response

  Date: 03/24/2024

  Dear Customer,

  Sorry for the inconvenience and thanks for contacting us. We apologize that our customer service representative received your previous message on the *** missed the point that the items were damaged owing to this.
  
  We have issued you a refund of the whole order to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.
  
  Meanwhile, We've already referred our relevant departments to the issue. Improvement will be made to ensure the quality of our product and service as soon as possible.
  
  Again, sorry for any inconvenience this may have caused. Thank you for your patience and generous understanding. Feedback like this helps us provide better services for customers.
  
  Weee! values your feedback. Do let us know if you have any other queries. Thanks for your understanding and support!
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weee repeatedly sent expired items. It's such a hassle for consumers to contact them and get the refund. They should refund and provide a penalty compensation for their warehouse's failure to do their job. In addition, after they delivered items close to expiration date, they refuse to provide return process. As an online retailer, complete information disclosure is important for consumers to make informed decisions. They need to provide expiration date on their listing, or otherwise, they should accept returns with no questions asked, especially the return request was provided right after receiving the merchandise.

  Business Response

  Date: 02/15/2024

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers. Thank you for taking time out of your busy schedule to write us and express your grievances on our product issue. Your feedback will give us the chance to resolve any problem that *** occur and assist us in making our services better.
  
  We've processed the refund for the ** Brown ***** and TTL Noodle Stand 3 Cup Chicken Flavor Dry Noodles to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.
  
  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weee! frozen products are not delivered in coolers. The little ice packets enclosed are not strong enough. All frozen products are not delivered in completely frozen condition. They started to de-frozen already. I would like refund on one product which is full of sand. Weee! refused saying that the product description says it has sand already. They don't use "customer satisfaction" as the standard to refund. They use "our disclosure" as the standard. Then, no goods in the U.S. can be returned and refund any more. A backward company operating by the Asian original region's standard and not the U.S. consumer market standard. It is also not an online goods standard.

  Business Response

  Date: 02/11/2024

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across.

  Regarding your feedback, we have double-checked our database. Unfortunately, we didn't receive any after-sale requests from you about this issue. 

  If possible, could you please provided us with some pictures of the defrosted products? You may send us an email with the full name of the products and the pictures to ***********************************  Then we can help you further.

  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 Weee! Database of. Customer information was compromised. I asked them to remove and delete my account info after my ID theft insurance / protection plans notified me the account was still open and had been used to access the dark web (email. Phone and password). In Oct they said the account would be deleted. As of 12/26/23 the account is still active and in their database.

  Customer Answer

  Date: 12/31/2023

   
  Complaint: 21060778
  
  I am rejecting this response because:
  
  There was no response made by the business. They just returned a blank letter/ file. The only information in the response was the original complaint I made.
  

  Sincerely,
  
  *******************

  Business Response

  Date: 01/04/2024

  Dear Customer,
  
  Thank you for your reply.
  
  In response to your request, we confirmed that we had deleted your account information in accordance with our data retention and deletion policy.
  
  You may review our privacy policy at ***************************************************************.
  
  For any further assistance, you are more than welcome to contact us.
  
  Best regards,
  
  Weee! ************* Team

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21060778
  
  I am rejecting this response because:
  I am still receiving emails from you, so clearly you still have my information somewhere in your database!
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 I was exiting an apartment complex and I witnessed a Weee! Delivery van back into my parked car. Upon confronting the driver, I told him he hit my car and he was denying it. I showed him the damage and asked for his license and insurance. He declined to give it. I reached out to management to resolve this and they responded thru email saying they'll get back to me. I paid for the damages myself. The company then emailed me thru a different manager and I explained to him. He said the driver is denying hitting me and refuses to reimburse me for my loss, when the 1st manager said they'd pay me for the damages.

  Business Response

  Date: 11/14/2023

  Dear ******************,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to you.

  We have already referred your car issue to our logistics department and they have contacted you to ask for an estimate for the damages but they have not heard back from you.

  If you have any further questions, you are more than welcome to contact us.
  
  Thank you for your cooperation!
  
  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20868999
  
  I am rejecting this response because: I was told that logistics would respond back to me, in which they never did. Instead a manager by the name of **** Del ***** responded and asked me to tell him about the incident. I told him what I told the manager before him about the incident and sent pics. He then responded back saying that his driver is saying he never backed into my car. We already had established that his did in fact hit my car and also would not provide his information at the scene of the accident. Instead of moving towards a resolution, ******************** is moving us 2 steps back. I would like to resolve this as quickly and fairly as possible. I would like to get reimbursed for the damages that I paid out of my own pocket, nothing more or less. I've been patient long enough. Please resolve this matter as soon as possible. Thank you.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/21/2023

  Dear ******************,
  
  Thank you for contacting us.
  
  Again, it is not our intention in any way to add any frustration to you.

  We reached out to you yesterday, November 20, and kindly ask you to return our call so that we may continue a dialogue.  We appreciate your cooperation. 
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not ordered anything recently and then saw a charge on my credit card. I contacted them and provided the reference number on my credit card statement. They could not find the transaction as I did not order it. However, they could have looked up the charge through my email or credit card information. But they did not and closed my request saying that it was delivered and couldnt find it. This is not right. I

  Business Response

  Date: 10/12/2023

  Dear Customer, 

  
  We sincerely apology for your unpleasant experience.  We have tried to follow up with you a couple times, but was not able to reach to you. There could be some miscommunication.  Regarding the unauthorized charges on your card, our investigation shows there was no abnormal activity in this transaction. We sincerely suggest you may confirm with your family or friends that have you ever shared your card or card details with them who could have accessed it? 

   

  We want to resolve this issue, protect you from any further misuse, and help ensure your card's security. If you have any questions, you can reply to us via the email we sent  to you as well.

   

  Thank you for your cooperation and understanding.
  
  Best regards, 
  Customer Care Team

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order name: ********* My account: **************************** My order number: ******** My weee returns case id: ********* I bought a product on Weee. Which is a spicy food. The products main picture is mild spicy, but actually, when I received the product, it is very spicy. It has two different spicy level. I cant eat the product because it is too spicy. I asked for a refund or they can send me a correct one. But they havent reply me for a long time.Thank you so much for helping me. I appreciate it.

  Business Response

  Date: 09/19/2023

  Hi,
  We are awfully sorry for the inconvenience.
  We have issued a refund of the order ******** to the payment method used to place the original order. Refund transaction should be completed in 1-3 business days after application, depending on bank/card issuer.
  
  Meanwhile, We've already referred our relevant departments to the issue. Improvement will be made to ensure the quality of the product and packing service as soon as possible
  
  Again, sorry for any inconvenience this may have caused.  Feedback like this helps us provide better services for customers.
  
  Weee! values customer's feedback. Do let us know if there is any other queries. Thanks for understanding and support!
  
  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tong ****