Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we are emailing to follow up regarding an issue with this Order number: ******** We checked inside the package and they were fully sealed, with no tampering but we noticed it was suspiciously light but many items were missing from the groceries We were looking but they were missing my family needs to eat and we were waiting Please advise as weee is one of the few places that my family will eat groceries from

  Business Response

  Date: 09/07/2025

  Dear Customer, 

  Thank you for contacting us.

  Regarding your feedback, we have confirmed with the relevant department.

  Our colleagues have received your feedback and they are following up in Case 103884730. Please check your registered email address. 

  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

   

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/25, I ordered 7 packages of the Buldak Cream Carbonara Ramen Noodles (5-pack).On 7/10/25, the order was delivered.Upon inspection, all 7 packages had the same expiration date of August 25, 2025.On 7/10/25, I messaged customer service explaining the issue with receiving these with an expiration date is so close and if it was this was stated, I would not have purchased these.On 7/10/25, I received a response stating that this product is within the normal shelf life so they cannot refund me.This is unacceptable because these packaged foods have expiration dates of over a year later at the stores. This company is trying to deceive customers by selling almost expired foods without letting them know that.

  Business Response

  Date: 07/11/2025

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers. Thank you for taking time out of your busy schedule to write us and express your grievances on our product issue. Your feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
  
  We've processed the full refund (order ********) to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.
  
  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought foods from this supplier- boxes left out in thunderstorms. Some are stale, terrible taste, old

  Business Response

  Date: 06/09/2025

  Dear Weee! customer,
  
  Thank you for reaching out to us regarding your recent experience with your order. We sincerely apologize for any inconvenience caused by the condition of the packages delivered by UPS.
  
  To assist you further with your claim, we kindly request that you provide us with some photos of the packages as they were delivered, specifically showing any damage caused by rain. Additionally, if you could include images of the individual products, it would greatly help us in processing your claim more effectively.
  
  We understand the importance of resolving this matter promptly, but without the necessary documentation, we are unable to proceed with your after-sale service request. Your cooperation in providing these details is crucial for us to assist you further.
  
  Furthermore, we would like to clarify that our records of your application for after-sales service indicate a total of three deliveries associated with your account, amounting to $100.04. This differs from the $245.00 mentioned in your disputed amount. To ensure we have the correct information, could you please provide the order numbers for your purchases? This will help us resolve any discrepancies and assist you more efficiently.
  
  We appreciate your understanding and look forward to your prompt response so we can address your concerns effectively.
  
  Thank you for your cooperation.
  Best regards,
  Weee! ************* Team.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** I didnt receive this order and weee keeps saying theyll talk with corresponding **** and havent m issued a refund Id like refund issued in full for the order I didnt receive

  Business Response

  Date: 06/01/2025

  Dear Weee! customer,
  
  We completely understand your frustration over this unfortunate situation and the loss you experienced. As we hope you can appreciate, we take these matters very seriously and want to do everything we can to help.
  
  However, while we empathize deeply with your current situation, our terms of service limit us to full refund compensation per customer for lost or stolen package, as your package for order #******** has been successfully delivered to the scheduled address: ****************************************************************************************************************************** 
  
  For more details on our terms of service for package theft, you could refer to the link below:
  *****************************************************************
  
  
  In addition, we have also provided Weee! points compensation for orders delivered to ************************************************************************************************************************** on 18 May, 2025 and 16 Apr, 2025, and stated that we are not able to compensate again. However, as we much relate to you, we have reply via email previously proposing issueing $60 Weee! points (Our online store credits) as our gratitude for your support to our business.

  Sorry for the inconvenience, we suggested maybe you could try to put up footage to check if someone has stolen your package.

  
  We are well aware that this might be a frustrating situation, but we hope you can understand the constraints we're operating within. Please let us know if there is anything else we can do to try to assist you further within the scope of what is possible. We value you as a customer and want to ensure you are treated fairly, even in challenging circumstances like this
  
  In addition, would there be any CCTV or security camera in the place where the packages were left, with more information, our logistics team would be more cautious when delivering your packages in the future. It would be wonderful if you could tell us if there's a safer place since we can not compensate if your package was stolen again.
  
  You could check the notification on the *** or website after your package has arrived. The following link may help you to track your package with this type of notification:
  *******************************************************
  
  If you have more doubts or queries about the after-sale service for delivery, please let us know.
  
  Thank you for your understanding.
  Weee! ************* Team

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23403498
  
  I am rejecting this response because: Id like full refund to original payment method Theres no cctv available in my residence 

  
  Sincerely,
  
  Alina C

  Business Response

  Date: 06/04/2025

  Dear Weee! Customer,
  
  Thank you for reaching out to us. We completely understand your frustration regarding the unfortunate situation with your missing packages. Please know that we take these matters seriously and strive to assist all our customers to the best of our ability.
  
  However, we must inform you that our terms of service limit us to one compensation per customer for lost or stolen packages. We have previously compensated you multiple times for orders associated with your related accounts (aliases: alinac & annazh) at the delivery address of ****************************************************************************************************************************. Unfortunately, we cannot issue further compensation for this address due to our policy.
  
  We recommend considering alternative delivery options, as it appears that this location may not be secure for package deliveries. If you have access to any CCTV or security footage, reviewing it may help identify any issues with package theft.
  
  For more details on our terms of service regarding package theft, please refer to the following link:
  *****************************************************************
  
  We understand this situation may be frustrating, and we appreciate your understanding of the constraints we operate within. If there is anything else we can assist you with, please let us know. We value you as a customer and want to ensure you receive fair treatment, even in these challenging circumstances.
  
  Additionally, you can check notifications on our app or website after your package has arrived. The following link may help you track your package:
  *******************************************************
  
  Thank you for your understanding.
  
  Best regards,
  Weee! ************* Team

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** This order I didnt receive it and weee isnt willing to issue a refund claiming my order is related to another persons order id like full refund issued back to original payment method

  Business Response

  Date: 05/30/2025

  Dear customer,
  
  We are sorry to hear that you did not receive your package.
  
  For the policy on package theft, you can also refer to the link below on our website: *****************************************************************
  
  Unfortunately, the package might have been stolen according to the image record provided by the driver.
  
  We will compensate Weee! points for the first time lost case. According to the record that we have already compensated you for the 2 orders 67169913,Delivery date: 2025-04-16 and 69036961,Delivery date: 2025-05-18. If similar problems happen again, we cannot compensate again.
  
  To prevent this problem, we recommend that you can check the arrival time during the delivery date and pick up the package once it is there. You will also receive a notification after your package has arrived.
  
  The following link may help you to track your package:
  *******************************************************
  
  Thank you for your understanding,
  Weee! ************* Team

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23396995
  
  I am rejecting this response because:
  I didnt receive this order and would like a full refund issued to original payment method 
  Sincerely,
  
  **** Zh

  Business Response

  Date: 06/04/2025

  Dear Weee! customer,
  
  We completely understand your frustration over this unfortunate situation and the loss you experienced. As we hope you can appreciate, we take these matters very seriously and want to do everything we can to help.
  
  However, while we empathize deeply with your current situation, our terms of service limit us to another compensation per customer for lost or stolen packages.
  

  We have compensated more than once for orders under your related account scheduled to ****************************************************************************************************************************, and stated in the message that we are not able to compensate again. Sorry for the inconvenience, we suggested maybe you could try to put up  footage to check if someone has stolen your package. As there was no room number, we have placed the package at the safest spot as possible.

  For more details on our terms of service for package theft, you could refer to the link below:
  *****************************************************************
  
  We are well aware that this might be a frustrating situation, but we hope you can understand the constraints we're operating within. Please let us know if there is anything else we can do to try to assist you further within the scope of what is possible. We value you as a customer and want to ensure you are treated fairly, even in challenging circumstances like this
  
  In addition, would there be any CCTV or security camera in the place where the packages were left? With more information, our logistics team would be more cautious when delivering your packages in the future. It would be wonderful if you could tell us if there's a safer place since we can not compensate if your package was stolen again.
  
  You could check the notification on the *** or website after your package has arrived. The following link may help you to track your package with this type of notification:
  
  *******************************************************
  
  If you have more doubts or queries about the after-sale service for delivery, please let us know.
  
  Thank you for your understanding,
  Weee! ************* Team

• Initial Complaint

  Date:04/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2024 I have placed an order online with WEEE! for Thursday delivery. The order was $235.15 plus $5 tips to the delivery driver. I have placed multiple order from WEEE! and it was fine before but this time the service was horrible and their products were terrible. I made special request to have my order to be brought inside, the driver just throw my orders in my driveway where anyone can grab it. The frozen items, there were no ice pack or dry ice so it was all spoil and stinky. My fruits and veggies were all brown and smashed. The boxes were all broken, leaking all the stuffs in my driveway. I have to end up throwing everything in the trash and clean up the smelly, spoil, broken items that they delivered over. If their products cannot sell and spoiled, why you still sell and delivered it to their customers. This is very unprofessional and they are scamming their customers. I have filed the complaints to their customer support to request for my full refund and they request for photos. The driver even took a photo of where they left my order so why would I lied. I came back from work and have to deal with all these spoil, broken and smelly things that they delivered over and all they care are the photos. They should check their products and fire that delivery driver and have their staffs manage the way they pack the customer orders. I paid $240.15 for garbage and if they want photos, I told them to come to my house and take the photos from my trash barrel. I just want my money back and do not want to order from them again. They are terrible. Not even an apology. Just photos for them to check.

  Business Response

  Date: 04/29/2025

  Dear Customer,
  
  Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable experience you had with your recent delivery. We take your feedback very seriously and want to make this right for you.
  
  The package was delivered on 4/24 at 1:00 PM and placed in a shaded area. All perishable items were packed with insulated liners and ice packs, designed to maintain freshness for up to 8 hours under normal conditions.

  We immediately reached out to request photos of the thawed/spoiled items and packaging. Details to help investigate potential delivery mishandling. Unfortunately, we received no response to our emails before the BBB complaint was filed.

  To help us investigate and resolve this issue promptly, could you kindly share the photos of the damaged products and packaging (as received in your driveway). This will allow us to identify what went wrong with the delivery process.
  
  Again, we deeply regret the frustration this has caused and appreciate your patience as we work to improve.
  
  Thank you for your cooperation! 
  
  Sincerely, 
  Weee!Customer Care Team

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23257300
  
  I am rejecting this response because: It seem like you are not willing to resolve the issue. There were no ice pack or insulated bags for the frozen items. And all the items were spoiled, smashed and broken. I requested the order to be brought inside. Are you stating that I am lying? Go to my delivery address and take out the trash and take the photos. I have work and have to clean up the mess that your driver is causing. And all you care are the photos. BBB can you please post my complaint out to viewer? This is very unprofessional.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing complaint as I didnt receive my order and weee only offered partial points refund id like full refund issued for my order ******** Id like ******$ to be refudned

  Business Response

  Date: 04/09/2025

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across.

  We have already issued full refund in the case number 103180898 and we will send you the refund receipt once we get from the relevant dapartment.

  You may also check your bank issuer. 

  If you have any further questions, you are more than welcome to contact us.
  
  Thank you for your cooperation!
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My orders have been canceled by the provider since late December 2024, it's weird so I reached out to the customer service to find out what is going on, they said there was an order in May 2024 payment failed, I need to transfer the due amount to their ****** account and took a screenshot to *********************************** after that they would solve this issue within 3-5 business days. I have done as their instruction, but my order was canceled again on March 19 2025, so I reached out to the customer services again, this time the agent told me to go to a therapist instead of talking to them. I felt humiliated and annoyed with this. Also they kept canceling my orders which caused tons of troubles to me.

  Business Response

  Date: 03/21/2025

  Dear Customer,

  Thank you for contacting us.

  Regarding your feedback, we have already reached out to you on Mar 19. Also, we have sent you a confirmation email (Case *********) to your registered email address an the same day.

  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text that my order has been delivered, but when I checked it was not there. I would like my full refund back.

  Business Response

  Date: 03/20/2025

  Dear Customer,

  We have already responded in case 103087434.

  According to our policy, we will compensate for Weee! points for the first-time lost case. The maximum compensation amount is ***** Weee! points. If the order is less than $60, the corresponding amount of points shall be compensated.
  
  However,considering your shopping experience this time, we have made a special application for you. We have issued you a full refund as
  $77.22 points (7722 Weee! points) for you.
  
  If similar problems happen again, we cannot compensate again.
  
  In order to prevent this problem, we would recommend that you can check the arrival time during the delivery date and pick up the package once it is there. You will also receive a notification after your package has arrived.
  
  The following link may help you to track your package: *******************************************************
  
  If you have any more delivery instructions for your future orders, please contact us and we will update this information for you in time.
  
  If you have any questions, please feel free to contact us.
  
  Thank you for your understanding and support!
  Weee! ************* Team

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Regarding this order I still didnt receive it and weee customer service ghosted me after telling me that theyll be contacting the relevant department.I still didnt receive these packages and waiting for ****** to be refunded to original payment method

  Business Response

  Date: 02/21/2025

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across.

  As you requested, we have already issued you $100 refund to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.

  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team