Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weee is an online delivery service. I placed an order a couple days ago to buy frozen meat, fresh veggies and other groceries. The delivery was scheduled today. The app showed the driver left warehouse early afternoon before 2pm with an estimated arrival time between 9:30pm to 12:30am! It is hard to believe how frozen meat wont de-frozen after so many hours in truck with only 1 or 2 ice packs (based on past experience). By 10pm I was told the delivery retuned to the warehouse. I am very upset as we were waiting for the groceries to arrive for dinner. Also, it us concerning that the business may re-freeze the meat and sell it to other customer. I didnt receive the delivery and request a full refund. I called 5 times during the day and wasted so much time. Also, for one driver working so many hours from early afternoon to even past midnight is concerning too.

  Business Response

  Date: 09/19/2023

  Hi,
  
  We are awfully sorry for the unsatisfactory delivery experience, this is completely not our aim to provide service.
  
  Meanwhile, we have referred our logistic team to this matter and urged them for improvement on delivery service. 
  
  Sorry again for the inconvenience.  Our delivery service time window depend on many factor during delivery, including the region. traffic, delivery process and so on. We has been beeing dedicated to improve our delivery service. In addition, we will also facilitate on the communication among, customer, driver and customer service, to provide better delivery experience to customers.
  
  Do let us know if there are any other queries. Thanks for understanding and support!
  
  Sincerely,
  Weee! ************* team

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was 54$ I ordered the dungeon crabs ?? the meat was musher the crabs was bad an I was promised a refund I received a message saying it was pending that's was it no anything I sent what pictures I had it was just terrible to.pay that kind of .money an get no response an then.**** said the refund pending for day an you get nothing they send your order quickly the crabs was just awful an not even a number you have to figure out how to get to the part to even get your refund but I received nothing at all ! The site just makes you not even want it on your phone to advertise dungeon crabs an then you get something that do t even look like the crabs an there's no meant in there the crabs was bad an they sent it to me quickly! Bad business!

  Business Response

  Date: 07/07/2023

  Dear BBB officer and customer,

  Regarding your feedback, we have already contacted the customer and explained the situation. We confirmed that we sent the emails successfully and issued the customer a total refund of $54.94 on Jun 26.

  The attachment was the transaction receipt. The customer has no further request.

  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:06/09/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I purchased 2 frozen eel on 2023-06-04 at $17.98. 2. What I received has a different package, of a different brand, totally NOT what I purchased.I reached out to the seller. They said that it's by the same provider, even they are different product. I got the product that is NOT what I ordered - different brand, different company, and different package. 3. ****** refused to accept returns or refund. 4.the seller added note to the product page claiming customers may receive different products but by the same provider, AFTER the number of inquiries increased.The note was NOT there when I placed the order.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weee has consistently given me incorrect time frames on when my food would arrive, making it so that I am stuck at home for an extra 2 hours just waiting. It is very aggravating and causes a lot of issues when I have other things going on

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This isn't about the service of Weee! More or less it's about the way they don't take responsibility for their drivers. A couple weeks ago my car was parked in front of the apartments I was visiting. As I excited I was walking towards my car and seen a Weee driver back his truck and hit my car. I walked up to the driver and he acted as if he did nothing wrong. I told him he backed into my car and showed him the damage although it was minimal it was damage done to the front end. He spoke *********** but got on his phone and started talking to his manager. I asked him for his name, ******'s license and insurance and he acted as if he knew no English and failed to show me anything I asked for. He gave me his managers number, so I called. She said she would return my call. Her name was *******. I then got a message from *****, a delivery manager at Weee he claimed to be. He said he'd speak to the senior manager about this. I sent him pictures of the incident and never heard from nobody since. I would like to get answers as to what happened and how to resolve this. I did not file a police report due to the fact that I didn't want to make this a bigger issue but how do we resolve this matter after the driver fled the scene without showing me his insurance or driver's license and the managers never contacted me back?

  Business Response

  Date: 05/11/2023

  Dear Customer, 

  We sincerely apologized for the damage and inconvenience caused. We have escalated the issue the senior management for investigation upon received your complaint, and our **************** team will reach out for a follow up. 

  Sincerely, 

  ****************

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20047324
  
  I am rejecting this response because: the management at Weee sent me the same response thru text as the email and I havent received any word back. It was the exact message verbatim. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification by experian that my personal cell had been leaked to the dark web by sayweee.com several months after last using their service. I have also been receiving multiple spam texts all in Chinese characters since this occurred.

  Business Response

  Date: 02/26/2023

  Dear customer,

  We sincerely apologized for the inconvenienced that may cause. Our customize service specialist will reach out to you for a further support. 

   

  Best regards

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weee has been delivering groceries door-to-door in my apartment building until around a month ago. I placed an order of ****** for Weee groceries to be delivered on 12/27/2022 without a designated time. The Weee app sent me a delivery notification for 2 boxes and 2 bags at 5:43 pm (attached). I was out of the apartment at the time, so I rushed back as quickly as possible. When I arrived at 6:16 pm, I only found 2 boxes identical to those in the photo. I have checked everywhere in the lobby but failed to locate the lost packages. I reached out to Weee customer service who refused to admit the failure of delivery, despite the fact that I have provided the correct apartment number, and would only issue a $60 credit for future purchases. This is unacceptable to me as our definitions of successful delivery diverge. Additionally, Weees customer service claimed that our apartment management does not allow their vehicle to park for too long. However, our apartment concierge informed us that they have warned the delivery men from Weee that they should deliver items to each apartment and should not leave items unattended in the lobby area, and they have never been questioned for extended parking time in front of the building. The space for **** mailboxes in our apartment is a public area that everyone has access to and is not a "mailroom" by broad definition. Weee is failing to provide reliable and safe services the way they promised. I am requesting a refund to my original payment method and for them to correct their method of delivery service to this apartment. If they are unable to provide door-to-door or another way of reliable service to big apartment compounds, please notify the customers ahead of time. Weee has not resolved my dispute. I did not accept their settlement and escalated the matter. Weee is asking me to provide security footage of the apartment which I am filing a police report to request for.Date of purchase: 12/26/2022 Weee id number - *******

  Business Response

  Date: 12/29/2022

  Dear customer, 

  We apologized for your unpleasant experience and inconvenience . A refund of lost products was issue  to your account. We are working on improve the delivery service for large apartment complex. 

   

  Best regards, 

  Customer Service

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought JCT brand Nanshui pears on WEEE before, they are so delicious! So I repurchased 5 pieces this time, at a unit price of $7.99 (three pears per piece, a total of 15 pears), order detailsOrder number: ********, Order Total :$36.75,Order Date:Sun 12/25/2022.The problem is that in the end we received another brand of Nansui pearsJanFruits. I bought JanFruits Nansui pears at Ranch 99 before, and we thought they were not sweet enough, not as good as JCTs Nansui pears. I bought so many Nansui pears at one time because only WEEE sells JCT's Nanshui pears. If I knew that the ones I received were not the brand I wanted, I would not buy them. I contacted WEEE's customer service and said that they sent the wrong brand. The customer service replied, "I checked for you that the product you received is the correct product. The product details have written that different batches of packaging are mixed." and rejected my return and refund Require. I took a screenshot of the "Brand: JCT" on the official website to show him, but there was no response. Does "mixed packaging of different batches" mean that even the brand can be different? Isn't this a scam? What an arrogant customer service!My conversation with customer service is in Simplified Chinese, there is a word limit here and I can't translate all of them. If necessary, please contact my email address ********************** I can translate it into English for you, thank you!

  Business Response

  Date: 12/28/2022

  Dear customer, 

  we apologize for your unpleasant experience and the miscommunication. A full refund was issued to your account, and the issue was addressed with relevant department  as well. We will continue improve our service. 

   

  Best regards, 

  Customer Service. 

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order #******** on Oct 9, 2022 and the order arrived on Oct 11, 2022. I got 5 bags of sunflower seeds snack with expiration date of April 02, 2022 and they are rancid and definitely expired. I reached out to customer service on the app to request for a refund and I sent a photo of the products with expiration date but customer service lie and say the expiration date on the package is production date and refuse to refund "After our verification, the production date of the product is 2022/04/02 and the shelf life is 240 days. At present, the product is still within the normal shelf life, so please feel free to eat it."

  Business Response

  Date: 10/14/2022

  Dear Customers, 

  We apologized for your unsatisfied experience. Upon received your complaints, we immediately conducted the investigation. We found there was a discrepancy on date coding of English label and Chinese label. We are in the process of working with the manufacturer to clarify the confusion. Meanwhile, we already provided a refund of your purchase to your account. 

   

  Best regards, 

  Customer Service

  Customer Answer

  Date: 10/15/2022

   
  Complaint: 18200023
  
  I am rejecting this response because: although refund was received, the company continues to deny the rancid product has expired for over 6 month.
  
  Sincerely,
  
  *******

  Business Response

  Date: 10/19/2022

  Dear Customer, 

  After validating the shelf life with the vendor, we already removed expired product from the inventory, and emphasized with the vendor that the date coding on the English label and original packaging need to be consistent to avoid employee and customer confusions. 

   

  Best regards, 

  Customer Service