Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt receive this order and weee cs said this package was stolen and told me they could only refund to weee points Id like refund to be issued before I escalate this to ******* they failed to deliver

  Business Response

  Date: 01/27/2025

  Dear Customer,
  
  We are sorry for the unpleasant experience that you came across.

  We will compensate Weee! points for the first time lost case. The maximum compensation amount is ***** Weee! points. If the order is less than $60, the corresponding amount of points shall be compensated.
  
  If similar problems happen again, we cannot compensate again. 
  
  For the policy on package theft, you can also refer to the link below on our website:
  *****************************************************************

  However, considering your shopping experience this time, we have made a special application for you. We can issue a $100 refund to the payment method you used to place the original order instead of 6000 points. 
  
  We've processed the $100 refund to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.
  
  If you have any questions, please feel free to contact us.
  
  Thank you for your understanding and support!
  Weee! ************* Team

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid, but they did not deliver. It is scam.

  Business Response

  Date: 12/30/2024

  Dear Customer,
  
  We sincerely apologize for the delay in shipping your order. We understand how frustrating this situation must be and deeply regret any inconvenience it has caused.

  
  After confirming with the seller, we were still unable to obtain a confirmed shipping time. Therefore, we have canceled your order #******** to prevent further inconvenience. Once again, we deeply apologize for the disruption this may have caused. Please rest assured that we are taking this matter very seriously. We have implemented measures to strengthen our oversight of third-party sellers and will enforce appropriate penalties to ensure such incidents do not happen again.

  
  As a gesture of our apologies and appreciation for your understanding, we would like to offer you a coupon worth $10 amount($10 off over $35), which you can use on your next purchase.

  
  Thank you for bringing this matter to our attention and for giving us the opportunity to improve. If you have any further questions or concerns, please do not hesitate to contact us.
  
  
  Thank you for your understanding and support, 
  Weee!Customer Care Team

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order shows as delivered but I didnt receive it Weee keeps saying cs would issue only refund up to 60$ due to their so called policy but order total is 296 and Id like full refund to be issued ********

  Business Response

  Date: 01/01/2025

  Dear Weee! customer,
  
  We are sorry to hear that you did not receive your package. Unfortunately, the package might have been stolen according to the image record provided by the driver. 
  
  According to our policy, we could compensate no more than $60 Weee! points (our online store credits) for stolen packages as a one-time courtesy for the first-time,  but considering your order value is a high amount, we could apply $100 Weee! points in total for you instead of $60 points.

  For more details on our terms of service for package theft, you could refer to section 3, term 10, item 4 of our terms of service with the linkbelow : *****************************************************************

  Sorry since the package was stolen, we are not able to redeliver the order. To use the points on our website in the future, you could refer to links below:
  *******************************************************
  
  **********************************************************
  
  Would there be any CCTV or security camera in the place where the packages were left as the doorman instructed? With more information or description from it, our logistics team would be more cautious when delivering your packages in the future.
  
  We would much appreciate it if you could check the arrival time during the delivery date and pick up the package once it is there. You will also receive a notification on the App or website after your package has arrived,  since we can not compensate if your package were stolen again.
  
  You could also receive a notification on the *** or website after your package has arrived. The following link may help you to track your package with this type of notification:
  
  *******************************************************
  
  If you have more doubts or queries about the after-sale service for delivery, please let us know.
  
  Thank you for your understanding,
  Weee! ************* Team

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22739367
  
  I am rejecting this response because: initially I was told from weee cs that theyll issue a refund back to original payment method 

  I talked to apt staff and was told security camera is only for the staffs. And I still didnt receive the weee package id like refund to be issued to original payment method before I escalate this legally
  
  Sincerely,
  
  ********* ***

  Business Response

  Date: 01/08/2025

  Dear Weee! customer,

  We have sent you email on 1/3/2025.

  Considering your support to Weee! We will provide $296.74 compenation as a one-time courtesy. You would received the $296.74 via your original payment which depends on your bank issuer.
  
  In order to prevent this problem, we recommend that you could check the arrival time during the delivery date and pick up the package once it is there, as the front desk of the building at your scheduled delivery address. You will also receive a notification on the App or website after your package has arrived. We regret to inform you that we can not compensate if your package were stolen again.
  
  For more details on our terms of service for package theft, you could refer to the link below:
  *****************************************************************
  
  The following link may help you to track your package:
  *******************************************************

  
  Thanks for your understanding,
  Weee! ************* Team

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through tik tok shop. Order number is ******************. From my order, I was missing the song he *** ******** oil noodle, *** *** *** **** *** chinese barbecue sauce, and 2 of the *** *** *** panda oyster flavored sauce. I contacted support and informed them of my missing items. They told me to request a refund for the missing items but when I tried it said the items were ineligible for a return or refund. I let support know and they asked for a picture of the white label of the box, which I sent. I have yet to receive an update and would like to get my items, thank you.

  Business Response

  Date: 01/03/2025

  Dear Customer,

  Thank you for contacting us. 

  Regarding your feedback, we have already issued you 4500 Weee! Points . For how to use Weee! Points, please click the link below for details:
  
  ***************************************************************;

  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** This order I didnt receive entire order and I contacted weee cs and was given no response id like refund issued to my original payment method

  Business Response

  Date: 12/13/2024

  Dear Weee! Customer,

  We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers.

  There are some informtion we need to verify with you. We've sent you the email, the email subject is "Weee! ************* Team", looking forward for your response.

  If you have any further questions, you are more than welcome to contact us.
  
  Thank you for your cooperation!
  
  Sincerely,
  Weee!************* Team

• Initial Complaint

  Date:11/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a total of 3 packages from this company. I know nothing about. I have left them for pick up. Buy our mailboxes. Want my address taking off. From there documents. And find out how and why someone keeps sending to our address.

  Business Response

  Date: 11/10/2024

  Dear *****,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across. 

  If possible, could you provide us with some pictires of the white label stuck on the box, please? There should be the number starting with M.
  
  Sorry for the inconvenience this may have caused. If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Weee! because my items arrived damaged due to poor packaging by Weee! and Weee! will not allow me to return the damaged items for refund. I ordered the MX Lava Custard Mooncake (order number ********) and Peninsula Mini Egg Custard Mooncake (order number ********). The two items were packed in separate paper grocery bags without any bubble wrap or air pillows for protection and they arrived damaged. The corner and side of the mooncake box of the MX Lava Custard Mooncake are dented and the plastic packaging inside is crushed. The mooncake box for the Peninsula Mini Egg Custard Mooncake has many scratches on it. I paid $55.99 for the MX Lava Custard Mooncake and $88.88 for the Peninsula Mini Egg Custard Mooncake. For such high prices, I was expecting more protective packaging. I planned to use these items as gifts to my relatives but now I cannot use them as gifts because they are damaged and appearance matters. Last year, I bought mooncakes from another online retailer Yami. Yami securely packed the mooncake boxes with bubble wrap and air pillows inside a durable cardboard box. I tried to request a refund for the two damaged items through the Weee! app on 9/21. However, I got an error message that said the refund period has passed even though I am still within 7 days of delivery date. Both items are shelf stable food products. On 9/21, I messaged Weee!s customer support requesting to return the damaged items for refund. Weee! denied my return for the two items even though the items are obviously damaged and not in normal condition. I suggest people not use the Weee! Platform to buy any expensive items, fragile items, or items where appearance is important because Weee! ships their items in paper grocery bags instead of boxes and they will not take responsibility for damaged items as a result of their poor packaging. Please allow me return the damaged items for refund of $55.99 + $88.88, totaling $144.87. Thank you for your time.

  Business Response

  Date: 09/23/2024

  Dear Weee! Customer,
  
  Sorry for the inconvenience and thanks for contacting us.
  

  We regret to inform you we were not able to process refund procedure since we only receive your feedback of the Peninsula Mini Egg Custard Mooncake 8 Pcs 1 each and Hong Kong MX Lava Custard Mooncake 8pcs 360 g on 21 Sep, which is more than 2 days after delivery date (17 Sep).

  For more details of the return policy of these two products, you could refer to the links below on Product Description Seciton:

  ***********************************************************************************************

  ******************************************************************************************************

  To express our gratitude for your feedback, as we much relate to your inconvenience, we would like to apply $50 Weee! points (Our online store credit) for you instead as we are not able to process refund procedure.
  
  For how to use the points on our website, you could refer to:
  *******************************************************
  
  **********************************************************

  If you have more doubts, suggestion or queries about the after-sale service, feel free to contact us.
  
  Thank you for your understanding. Looking forward to hearing from you.

  Weee! ************* Team

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22322628

  Thank you for the reply.

  I am rejecting this response because: according to Weee!s return/refund policy, "Shelf Stable Food Products" are eligible for refund within 7 days from delivery. The MX Lava Custard Mooncake and Peninsula Mini Egg Custard Mooncake are both "Shelf Stable Food Products" because they arent perishable (not "Perishable Products") and do not need to be refrigerated (not Temperature-Controlled Products). My delivery date was 9/17 and I contacted Weee! on 9/21, so I am still within 7 days from delivery. 
  
  I prefer to return the damaged items for a full refund of $144.87. Thank you.
  
  Regarding the $50 in Weee! points, are the points like gift card balance? Do the points expire? Also, I just checked my Weee! Points balance on the app and the balance is showing 0 points. I dont see the $50 (5,000 points?). Please advise. Thank you.
  

  Business Response

  Date: 09/25/2024

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across. According to the picture you provided, we have already confirmed with our vendor that the product in the photo was in normal condition, not damaged, and had no effect on the appearance of the product. We are sorry that we can not issue you a refund for mooncakes.
  
  We will process 5000 points to your Weee! account within today. It will never expire. For how to use Weee! Points, please click the link below for details:
  
  *********************************************************************;
  
  If you have any further questions, you are more than welcome to contact us.
  
  Sincerely,
  Weee!Customer Care Team

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weee has the referral program that gives incentives if my friends use the referral link to register the account and shop with them. One friend recently used the referral link and made his first purchase. However Weee refused to give the referral bonus and explained my friend registered two accounts. My friend followed the referral link and only registered once. I have no idea how weee system works but we think they do this on purpose to trick the customers for referral.

  Business Response

  Date: 09/19/2024

  Dear Customer,
  
  
  Thank you for contacting us.
  
  
  We feel terribly sorry for the unpleasant experience that you came across.
  
  
  Considering you friend did place an order with us and received the packages, we have made a special application for you this time. We will issue you 1000 points to your Weee! account within 48 hours.
  
  
  If you have any further questions, you are more than welcome to contact us.
  
  
  Sincerely,

  Weee!Customer Care Team

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order of mooncakes on Sayweee/Weee website was placed on 09/07/2024 with a credit card. On 09/12, Mias Bakery Brooklyn charged $52 to the same credit card (while I was several hundred miles away from ********.) On 09/13, the credit card company sent me a fraud alert as someone tried to withdraw $499 cash from my credit account. I traced down recent purchases made to the card. All of them were mad in person except Weee. Weee leaked my credit card information and probably my personal information too.

  Business Response

  Date: 09/17/2024

  Dear Weee! customer,
  
  Thanks for contacting us. Weee! relates to your concern. Security is a top priority for Weee!. We take stewardship of your data in strict confidence. In addition, due security protocols and safeguard against intrusions are applied to protect your information.
  
  Weee! does not sell, trade, or disclose customer information. **********************! takes its customer privacy very seriously, as **********************! do not retain any customer payment information in our databases. 
  
  Our obligations are under the **** and other regulations, for more privacy policy, you could refer to:
  ***************************************************************
  
  For any further assistance, you are more than welcome to contact us.
  
  Best regards,
  
  Weee! ************* Team

• Initial Complaint

  Date:08/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on August 15th to arrive on August 16. I had updated my address, as I had recently moved. When I saw the items were delivered to the old address I immediately notified WEEE! and they said there were other folks on the route and they couldn't go retrieve it. they told me to go get it, I explained I had moved 460 miles away. They keep saying they confirmed the delivery address via email, I have the email and it is clear there is NO address anywhere, when I checked by account on **********************!, my new address was definitely updated. They are lying and cheating about the whole interaction! I even offered that I am happy to accept the replacement of the products and they denied me!

  Business Response

  Date: 08/20/2024

  Dear Customer,
  
  Thank you for contacting us.
  
  We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers.
  
  We have verified with the relevant departments that you did not change/update your address when placing the order so the order was delivered to your previous shipping address. We have also notified you the delivery address information. You may check the screenshot by the attachment.

  Since the driver has correctly completed the delivery and delivered it to your shipping address as requested, we have forwarded this issue to the relevant department. Unfortunately, the driver did not find the packages when he came to this location today. Therefore, according to our policy, we are sorry that we are unable to process the refund for this order. You may refer to the following link: *****************************************************************
  
  Section 3. (10.)Delivery of Non-Alcoholic Products (non Mail-Order).

  In the event you input the wrong address and we successfully deliver to that address, you are responsible for that shipment without refund. Please be careful and input the correct address into each order.

  Considering your shopping experience, we would like to compensate you $60 Weee! points for this order. We would recommend that if you need to change your address in the future, please update/add your address in the address book before you place your order and check your shipping address on the checkout page. Also, you may check the shipping address in the confirmation email we send to ensure that you can successfully receive the package.

  Sorry for the inconvenience this may have caused. If you have any further questions, you are more than welcome to contact us.
  
  Thank you for your understanding and support!
  Weee! ************* Team