Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAlec C
Date: 08/24/2024
1 starAlec C
Date: 08/24/2024
Oversold parking and would not let me know if the lot is already full. Got turned away and left me to find another parking at the last minute. Nearly ruined my flight and vacation. clearly this company doesn't take their core business seriously. Prepared to get screwed when booking with them!
Way.com
Date: 11/14/2024
Im really sorry to hear about your experience. Its completely understandable how frustrating that must have been, especially with your travel plans on the line. We strive to provide reliable service, and its disappointing to hear we fell short. We are a third party booking company and do not operate the location physically, so the lot full issues are outside of our control. However I wanted to extend my sincere apologies for the experience that you had with our parking lot. You have already received a full refund for your reservation with Quality Inn SEA Airport Parking.Please note in the event you are turned away, make sure to check-out and leave the garage. ******************* a spot in a nearby lot. If you are unable to find a parking garage, call us for assistance.Review fromLance S
Date: 08/23/2024
5 starsLance S
Date: 08/23/2024
We were extremely satisfied from start to finish. Upon disembarking our cruise, we bypassed hundreds of people and walked directly to the Way Parking van. Within 10 minutes, we were in our vehicle and on our way home.Way.com
Date: 11/14/2024
Thank you for your wonderful feedback! Were thrilled to hear that your experience was so smooth and efficient. We appreciate you choosing Way Parking and look forward to serving you again on your next trip!Review fromFlora Y
Date: 08/23/2024
5 starsFlora Y
Date: 08/23/2024
Great convenience and value! I've parked here before, and the check-in/check-out process was smooth and efficient.Way.com
Date: 11/14/2024
Thank you for your kind words! Were glad to hear that you found our parking convenient and that the check-in/check-out process was smooth. We appreciate your continued support and look forward to welcoming you back for your next visit!Review fromJeff M
Date: 08/23/2024
5 starsJeff M
Date: 08/23/2024
Always had an easy time using this airport parking facility. Very easy and reasonable prices.Way.com
Date: 11/14/2024
Thank you for your feedback! Were happy to hear that youve had a consistently easy experience with us and found our prices reasonable. We appreciate your loyalty and look forward to serving you again soon!Review fromChelsie H
Date: 08/21/2024
1 starChelsie H
Date: 08/21/2024
Ive only used way.com once in November and now in August ** being charged $1.95 for a subscription fee. I called customer service and they were telling me that I dont have a subscription yet I was being charged. This website is a complete scam. They illegally remove money from your card and then act like they dont see the transaction. I would not recommend.Way.com
Date: 11/14/2024
Im really sorry to hear about your experience. Its completely understandable to be upset, especially regarding unexpected charges. Please note that you might have signed up for our Way+ Sapphire subscription plan. We sent confirmation email as well as another email with an option to cancel or continue using it before it becomes paid. We assume that both emails went unnoticed, so the subscription continued to charge you.I am unable to see any accounts registered to your email so please can you check if your have any other email address registered with us. We take these matters seriously, and I encourage you to reach out to our customer service team again for assistance. They should be able to help clarify the situation and resolve any issues with your account. Thank you for bringing this to our attention, and I hope we can make this right for you.Review fromRobert G
Date: 08/13/2024
1 starRobert G
Date: 08/13/2024
Way.com (airportsparking.com) sold me a long term parking reservation that i couldn't claim. It appeared as a good deal paying $44 for a long term airport reservation that would have cost $77. The issue is that there was no way to use the reservation on site. It was an unmanned kiosk where you essentially scan your entry ticket and use a credit card to pay. I had to pay the regular rate and they said i couldn't get my $44 back. They also told me that I had to resolve the problem with the long term parking. When I called the long term parking lot, they told me that there was no way to refund and i would need to contact way.com. The customer service is inadequate and they don't want to offer any refunds for service not rendered.Way.com
Date: 11/14/2024
Im sorry to hear about your experience, and I understand how frustrating this situation must be. It sounds like there was a misunderstanding regarding the reservation. When you reserve a spot with us, its important to park in the designated area to ensure your reservation is honored. If you parked in a different space, that would explain the additional charges. I recommend checking the details in your confirmation email for specific instructions about where to park. If you have further questions or need assistance, please reach out to our customer service team, and theyll do their best to help clarify the situation. Thank you for your feedback, and we hope to improve your experience in the future.Review fromJessica S
Date: 08/09/2024
1 starJessica S
Date: 08/09/2024
This company steals money and changes things you reserve in the app! I have lost a total of $105.61 because of their poor customer service and not having the correct information in the description of the parking services! WILL NEVER USE THEM AGAIN! Customer service is rude and you cant understand them and their English is very broken and they cant understand you either! Terrible company! And just fyi airportsparking.com is part of them! Not airport parkingWay.com
Date: 11/16/2024
I'm really sorry to hear about your experience. Based on your email, I cannot find any records of you contacting customer service. We strive to provide reliable service, and its disappointing to hear we fell short. Your feedback is important, and I recommend reaching out to us at ************ to address your concerns or write us to ****************Review fromRebbecca M
Date: 07/29/2024
5 starsRebbecca M
Date: 07/29/2024
Extremely user-friendly. Makes it simple to find a great deal on parking!Way.com
Date: 11/16/2024
Thank you for your feedback! Were glad to hear you found the platform user-friendly and that you were able to find a great deal on parking. If you have any further suggestions or experiences to share, wed love to hear them!Review fromWade K
Date: 07/28/2024
5 starsWade K
Date: 07/28/2024
Very nice parking. Easy app, fair pricing. Straightforward, effortless, and affordable.Way.com
Date: 11/16/2024
Thank you for your feedback! Were thrilled to hear that you had a positive experience with our parking service. It's great to know that you found the app easy to use and the pricing fair. If you have any more feedback or need assistance in the future, feel free to reach out!Review fromDebra D
Date: 07/28/2024
5 starsDebra D
Date: 07/28/2024
The parking lot where my car was parked felt secure. So far, so good. This is my second time using it, and it's been great.Way.com
Date: 07/29/2024
Thank you for taking the time to provide your feedback. We are thrilled to receive a five-star rating from you. Ensuring the satisfaction and well-being of our customers is our top priority, and your support is greatly appreciated.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.