Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromRuss P
Date: 09/21/2024
5 starsRuss P
Date: 09/21/2024
The process was fairly straightforward, though I wish I had been offered a promotion for a parking discount.
Way.com
Date: 11/17/2024
Thank you for your feedback! I'm glad to hear the process was straightforward for you. I appreciate your suggestion regarding a promotion for a parking discount. Sign up for Way.com to receive promotional codes. Upon signing up, our marketing team will send you promo codes via e-mail. Thanks again for your feedback!Review fromAlma L
Date: 09/20/2024
5 starsAlma L
Date: 09/20/2024
Straightforward and hassle-free. I've utilized Way for *****, Ft. **********, and **************. Their rates are reasonable.Way.com
Date: 11/10/2024
Thank you for your feedback! We're glad to hear that you found our services straightforward and hassle-free. We strive to keep our rates reasonable while providing great service. If you have any other comments or need assistance in the future, feel free to reach out to our customer support team.Review fromAdina K
Date: 09/12/2024
2 starsAdina K
Date: 09/12/2024
I really liked them! Until this last exchange. On every page it says that they guarantee the lowest price and will beat it by 25%. What they do NOT say up front is that in order to claim that, you have to actually purchase at their original cost, and AFTER you return they will give you CREDIT as something called "Waybucks" which I assume can be used at a future reservation. This is false advertising when you don't say that up front.Also, their overnight support staff (phone and email) is useless and has no clue how to answer questions. I finally had someone email me with actual instructions on how to get the fake "price beating" promotion.Way.com
Date: 11/10/2024
Thank you for sharing your experience. Im sorry to hear about the confusion regarding our price guarantee and the support you received. We aim for transparency, and I apologize if that wasn't clear in this instance. Please find the price match policy below, Price Match Requirements:1. Submit the website of the location you wish to compare by sending a screenshot or link that includes the website, location, dates and times. 2. Our team will review - If Approved, we'll apply the matched price and will offer an additional 25%-off or up to $25.00 of the matched price. 3. Purchase your booking through Way. 4. Submit your *** confirmation number to our support team. 5. We will match the booking rate once you arrive back from your reservation. Our team will not exceed over $25.00 total refund. The following limitations apply: 1. The item must be identical, (ex. location, time, date etc.) 2. We will price match one location per customer per day 3. "Pay at Lot" locations do not qualify for our price match program. 4. The item must be sold and fulfilled by a parking retailer, and cannot be combined with any additional promotions. (Ex. Groupon, ********* etc.)Review fromHaider R
Date: 09/10/2024
1 starHaider R
Date: 09/10/2024
Way. com is purposefully deceptive they charged me without my permission $1.95 for many months, although I called them and they guaranteed to me that I will not be charged and now I see the other reviews they are doing it to all other people so I had to report them doing fraudulent transactions and I'm seriously considering hiring an attorney and charge them all the cost for the time taken from me to keep calling them and they keep purposefully charging me without my permission. I had to change my credit card number so I can stop them ....really shameful how they run this business ... never ever coming back to their service.Way.com
Date: 11/10/2024
Im truly sorry to hear about your experience. Please note that you have signed up for our Way+ Sapphire subscription plan as a trial version and received a confirmation email as well as another email with an option to cancel or continue using it before it becomes paid. We assume that both emails went unnoticed, so the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.Review fromJessie K
Date: 09/06/2024
5 starsJessie K
Date: 09/06/2024
Awesome! Was reasonable price. It was very easy to reserve, no problem whatsoever. Very easy to schedule.Way.com
Date: 11/10/2024
Thank you for your positive feedback! We're thrilled to hear that you found our service easy to use and reasonably priced. If you need anything else in the future or have any questions, dont hesitate to reach out to our team. We look forward to serving you again!Review fromNaomi R
Date: 09/02/2024
1 starNaomi R
Date: 09/02/2024
I reserved parking through the Way App for $44.84 with the understanding that the hotel would provide airport shuttle transport. When I arrived I learned that the shuttle would not be available to transport us to the airport and told that we should take an ***** I immediately called Way to cancel this service and requested a refund. They refused since I didnt cancel before my check in time; however I didnt know the shuttle would not be available. They absolutely refused a refund and now I see that they charged an additional $1.95 unauthorized charge to my card. This company is a scam.Way.com
Date: 11/10/2024
We are sorry that you had such an unpleasant encounter with our partner's shuttle service. We try to make our customers experience easy and enjoyable, and we hold our parking lots to a very high standard. In this case, we clearly fell short.However please understand that shuttle services are complementary to all bookings and not charged to the customer and Way cannot be held liable for non-operatable shuttle services since we do not physically operate their location.Please note that you have signed up for our Way+ Sapphire subscription plan as a trial version and received a confirmation email as well as another email with an option to cancel or continue using it before it becomes paid. We assume that both emails went unnoticed, so the subscription continued to charge you $1.95. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience. We value your feedback and will use it to improve our service. Thank you for sharing your concerns.Review fromLucinda W
Date: 08/31/2024
5 starsLucinda W
Date: 08/31/2024
Booking is quick and effortless with good rates. Easy development with this company.Way.com
Date: 11/11/2024
Thank you for your positive feedback! Were thrilled to hear that you found the booking process quick and effortless, and that you enjoyed our rates. If you have any suggestions or need assistance with anything else, feel free to reach out. Were here to help!Review fromAlejandro B
Date: 08/31/2024
5 starsAlejandro B
Date: 08/31/2024
We've relied on your parking services for all our cruise trips over the past 5-6 voyages, and your company has been excellent. This recent booking for parking in *************** was particularly impressive. Everything went smoothly, and the savings on parking are greatly appreciated. Thank you, and we'll definitely continue using your service.Way.com
Date: 11/11/2024
Thank you so much for your wonderful feedback! Were delighted to hear that youve relied on our parking services for your cruise trips and that your recent experience in *************** was particularly impressive.Its our goal to provide smooth and affordable parking solutions, and were thrilled that we met your expectations. Your loyalty means a lot to us, and we look forward to serving you again on your future voyages!Review fromBob K
Date: 08/25/2024
5 starsBob K
Date: 08/25/2024
Great Place To Park!!!! Booking went well. Always a great place to park your car!Way.com
Date: 11/14/2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience booking and parking with us. We look forward to serving you again soon!Review fromLeo S
Date: 08/25/2024
5 starsLeo S
Date: 08/25/2024
Thank you for providing parking at a reasonable price. It made vacation planning much easier! Booking this reservation was very straightforward!Way.com
Date: 11/14/2024
Thank you for your feedback! We're so glad to hear that our reasonable prices and booking process made your vacation planning smoother. We look forward to welcoming you back on your next trip!
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