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Business ProfileforAlldata
Current Alerts For This Business
The company generally responds by explaining that the complainant signed a twelve month contract and cannot cancel the contract.
BBB believes these complaints contain a pattern of allegations and contacted the business on October 15, 2015, We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. The company responded on October 20, 2015, indicating that, in the case of consumers filing complaints about not being able to cancel their contracts, the company believes these consumers are attempting to get out of their twelve month contracts and that in order for a customer to complete their subscription they are required to fill out an electronic order form which requires acknowledgement of the terms and conditions of the contract. The company also explained that their sales representatives clearly explain to all customers that they are entering a twelve month commitment. BBB followed up with the company on October 22, 2015 and November 4, 2015, requesting that they provide us with the steps they plan to take to prevent these allegations from reoccurring. As of today's date, we have not received a response to that request.
At-a-glance
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Business Details
- Location of This Business
- 9650 W Taron Dr Ste 100, Elk Grove, CA 95757-8197
- BBB File Opened:
- 7/17/1991
- Years in Business:
- 38
- Business Started:
- 1/1/1986
- Business Started Locally:
- 1/1/1986
- Business Incorporated:
- 12/22/1998
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Alldata, LLC
- Business Management
- Mr. Kevin Clawson, Marketing Director
- Ms. Melissa Gomez, Marketing Manager
- Ms. Jodi Westfall, Manager of Marketing
- William Langhagen, Manager
- Contact Information
Principal
- Ms. Melissa Gomez, Marketing Manager
- William Langhagen, Manager
Customer Contact
- William Langhagen, Manager
- Additional Contact Information
Fax Numbers
- (916) 684-5200Primary Fax
Phone Numbers
- (916) 478-3145Other Phone
Website Addresses
- (916) 684-5200
Customer Complaints
31 Customer Complaints
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03/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
12 Customer Reviews
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Most Recent Customer Review
Christopher L
01/05/2024
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