Reviews

Review Details

• Review fromMarcus B

  Date: 02/26/2025

  1 star

  Marcus B

  Date: 02/26/2025

  I am careful about signing up for any services with a recurring cost and am generally well aware of it when I do. It subscription service should not be a mystery and take as many folks by surprise as indicated within these reviews and which I can corroborate with my own experience. When signing up for this service in December I supplied my credit card information and I expected to do so - how else was I supposed to purchase my desired postage? However, my interaction with the service went little further than that at the time. I saw a charge on my card the following month and knew I had missed something. I had never intended to sign up for a recurring fee or a subscription, so it was immediately obvious that I had missed this.Once I was aware of this, I logged in to correct the mistake and quickly switched myself over to the free plan while grinding my teeth. This is the plan I would have signed up for in the first place - I am not a business nor was I looking to send any more than a single parcel/letter with postage that I didn't have access to. Thinking that I wouldn't have to worry about this anymore I shrugged off the loss and went on my way. A few weeks later I get another charge on my card. I had changed over to the free plan weeks ago though! Of course, of course, they bill at the end of the cycle, and despite me not using the service nor having ever done anything within the website that would warrant a charge, I get to pay the full amount and grind my teeth even more. It seems like an entirely anti-consumer practice though. A charge at the end of a billing cycle is all well and good, but that means anyone who needs to make a change, or has made an accident is on the hook for at least one more cycle at the previous rate for any change to take effect. Given how many people here indicate that they did not know they were signing up for a subscription service, I can only surmise that this too is a way to extract money from people rather than provide service.

  Stamps.com

  Date: 03/06/2025

  Hi ******,
  
  Thank you for sharing your feedback here, ******. We value feedback such as yours, as it helps us continually improve our processes and address any challenges.
  
  We are writing to inform you that we have issued a credit to you in the amount of $39.98.  This has been issued to the credit card on file.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one full billing cycle to pass before it is reflected on a paper statement.
  
  We appreciate your concerns regarding our fee structure.  We always bill at the end of our cycles, so the charges you are seeing are for the previous cycle of service.  When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.  
  
  Your satisfaction is our top priority, and we are continuously working to refine our processes and enhance the support experience for every customer. Thank you for giving us the opportunity to address your concerns.
  
  We apologize for any misunderstanding. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 1/20/25.   
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee,as stated in our Terms of Service:
  
  www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  If we can help you any further, please let us know.
  
  Sincerely,
  
  The Stamps.com Customer Support Team
  
  

• Review fromElle N

  Date: 01/25/2025

  1 star

  Elle N

  Date: 01/25/2025

  I am filing this complaint regarding my account with ********************** ([Username: ellefant123!, Customer ID #: *******]). For years, I was unknowingly charged monthly fees totaling $991.44, despite never using the account or even logging in. I only became aware of these charges when the registered payment card expired, and I received an email about a billing issue.Stamps.com never provided regular communication or billing notices during this period, making the subscription charges deceptive and easy to miss. When I attempted to log in to address the issue, I was blocked from accessing the account unless I updated payment details, which raises serious questions: If I am being billed for account usage, why is access restricted? Alternatively, if I cannot access the account, service fees should not apply.This practice appears sneaky and misleading. It aligns with numerous complaints from other users about unclear subscription terms and ongoing charges without their knowledge. For example, on BBB: ****** *. (12/23/24): "They billed me monthly without informing me or sending invoices." ***** *. (11/13/24): "I was signed up for a $20/month subscription without my knowledge, losing over $300." ******* *. (8/26/24): "I was charged $20/month for over a year without knowing I had a membership."The ************************ (***) has guidelines under the Negative Option Rule, requiring companies to clearly disclose subscription terms, obtain consent, and make cancellation easy. Stamps.coms practices violate the spirit of these rules.I request a full refund of $991.44 for unused services, dismissal of the $359.82 balance accrued after the card expired, and immediate closure of my account. I expect a resolution in writing without requiring a phone call to customer support, as that appears to be a delay tactic.This issue is also being shared with **************** and my legal counsel. Stamps.com must address this promptly and fairly.Sincerely,Elle

  Stamps.com

  Date: 03/06/2025

  Dear Elle, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.  We show that an account was activated with us on 11/25/18. We advertise a 4-Week Trial,and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.   Rest assured that we have addressed this issue with you.  Please let us know if you have any further questions. 
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The fee is not based on usage or activity.  
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 9/5/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 12/23/18. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 
  

• Review fromKarl H

  Date: 12/27/2024

  1 star

  Karl H

  Date: 12/27/2024

  Scam. Won't let me cancel, won't let me reset my password, recurring charge for a non-existent service, misleading offer details. All around ************. *********.

  Stamps.com

  Date: 01/23/2025

  Hi ****,

  We are sorry to hear that you encountered such a negative experience. Rest assured that we have closed your account -we offer multiple methods and channels to cancel -and we have refunded $99.95 to your credit card.  We apologize for any misunderstanding. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 9/18/24. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.

  Sincerely,
  Paul 
  

• Review fromMiguel O

  Date: 12/23/2024

  1 star

  Miguel O

  Date: 12/23/2024

  This is a misleading business.. They are stealing from you. They billed me monthly without informing me or sending me any invoices. Do not use them, they will bill you monthly without telling you.

  Stamps.com

  Date: 12/26/2024

  Hi ******, we are sorry that you feel that way and we show that we were able to assist you further over the phone on 12/23/24.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 12/22/24. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. If we can help you any further, please let us know.

  Sincerely,

  Stamps.com Customer Care
  

• Review fromRoy E

  Date: 12/18/2024

  1 star

  Roy E

  Date: 12/18/2024

  They billed me monthly without informing me or sending me any invoices. Do not use them, they will bill you monthly without telling you.

  Stamps.com

  Date: 12/23/2024

  Hi ***,
  
  We can see why that would be upsetting. We apologize for any misunderstanding. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 12/16/23.  Rest assured that we have refunded $200.00 to you today.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  If we can help you any further, please let us know.
  
  Sincerely,

  Stamps.com Customer Care
  

• Review fromKat M

  Date: 12/03/2024

  1 star

  Kat M

  Date: 12/03/2024

  Very misleading company. I just wanted to print a label and ended up not being able to print a label and charged anyways. Tried canceling but said it would take 4-6 weeks for a refund although they were able to charge immediately. Tried to get someone on the phone but sat on hold for over 30 min. The live agent chat is only automated. Definitely Beware of this company

  Stamps.com

  Date: 12/23/2024

  Hi **** thank you for your message and we apologize for the negative experience.  Reviewing this account ************, we show that it was canceled during the 4-Week Trial Period.  We do not show that you received a charge on this account.  If you are seeing a charge, please give us a call at ************.  We'd be happy to help further! -Sincerely, Stamps.com *************  

• Review fromEthan S

  Date: 11/13/2024

  1 star

  Ethan S

  Date: 11/13/2024

  Absolutely infuriating. I used their service ONCE for a $4 label to send something to get repaired and I was somehow signed up for a $20/mo subscription without my knowledge. I didn't notice until over a year later, meaning I've lost over $300 because of this shady company.

  Stamps.com

  Date: 12/23/2024

  Hi *****,

  Thank you for sharing your concerns.  We show that $121.14 was issued as an courtesy refund on 11/14/24.  We have issued an additional courtesy refund of $201.90 on 12/23/24.  We apologize for any misunderstanding. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 8/7/23.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  If we can help you any further, please let us know.
  
  Sincerely,
  
  Stamps.com Customer Care
  

• Review fromGian R

  Date: 10/25/2024

  1 star

  Gian R

  Date: 10/25/2024

  I was on a trial I cancelled my account and closed/deleted but they still have my debit card information on file. I have called the customer service support and I was told that it was a valid transaction and cannot be disputed. It was a small amount but them having my card information from a deleted account is a RED FLAG!!! ***** this company. I should have never trusted.

  Stamps.com

  Date: 11/11/2024

  Hi Gian,

  Thank you for contacting Stamps.com.  Rest assured we show that the account is closed and no further charges will occur.  We respect your feedback and we take the privacy of our customers very seriously. In order for us to process your request, you need to submit your inquiry to us via email so that we can authenticate your identity. Please submit your request to us at **************************** 

  Sincerely,

  Customer Support Team

  **********************

• Review fromMelissa O

  Date: 09/26/2024

  1 star

  Melissa O

  Date: 09/26/2024

  Have had this account for 2 months. Have yet to use it. Nothing but problems. Locked my account out, and didn't tell us. Had to wait on hold for an hour. Now we were charged for 2 transactions to add postage, that we DID NOT authorize. They are telling us it will take 30 BUISINESS DAYS for a refund. That is unacceptable.

  Stamps.com

  Date: 10/03/2024

  Hi *******,
  
  Thank you for your feedback and apologize for the experience.  Rest assured we refunded your postage balance of $115.00 on 10/3/24.  Please rest assured that we take your concerns very seriously.  
   
  We understand your frustration regarding the hold.  Security is a top priority at Stamps.com.  To safeguard your personal information, our systems are equipped with multiple security precautions. We monitor our systems daily and use the latest in encryption technology to ensure that every transaction is safe.  To clarify, postage funds are purchased from the ***** not Stamps.com.  
  
  We apologize for the inconvenience and rest assured that the refund in question was processed.
  
  Sincerely,
  
  The Customer Support Team, **********************

• Review fromCrystal F

  Date: 09/18/2024

  1 star

  Crystal F

  Date: 09/18/2024

  I used this service once and cancelled my membership. I was still charged the monthly fee. When I contacted them, they apologized for the inconvenience and stated they would refund me. I've contacted them numerous times because my refund has not been processed. I highly recommend you not use this service.

  Stamps.com

  Date: 10/03/2024

  Hi *******,

  Thank you for your feedback and apologize for the experience.  Rest assured we refunded $19.99 as a courtesy on 9/17/24.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 9/7/24. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  If we can help you any further, please let us know.
  
  Sincerely,

  The Customer Support Team, **********************