Reviews

Review Details

• Review fromPaige H

  Date: 12/31/2024

  1 star
  As I scroll the reviews they are all the same. **** should reconsider their policy and take this as feedback that their customer service support *****. You cannot even call them as the number doesnt even work and out of service. You are charging customers a very large sum and there should be some leeway for partial refund. Obviously your company is still in business off of the charges from customers that you ripped off. Change the title of your email instead of being sneaky have the title say your annual renewal. This is very upsetting and you are losing future customers of returning. What a horrible subscription

  Beachbody, LLC

  Date: 01/22/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on October 24, 2023, you purchased a 14-day free trial to an annual **** membership. After the 14-day free trial, your annual **** membership would renew if not cancelled before the 14-day free trial ends. During your enrollment, you were required to agree to the terms & conditions that outlined this subscription will automatically renew until cancelled. 

  Our records show that an annual **** prebill email was sent to your email address on file on October *******. Our systems show that the email was opened/viewed on October 07, 2024,twice.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  During our comprehensive review we investigated your interactions with our Website and SMS Texts. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  Your annual **** membership renewed on November 08, 2024. Your annual **** membership was cancelled on November 14, 2024. You will continue to have access until November 08, 2025.

  For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  
  

• Review fromChris Z

  Date: 12/12/2024

  1 star
  Reading through these other reviews tells the kind of company that Beachbody is. They focus on the letter of law, throwing terms and conditions at you, making it your fault they continue to bill you. Not only that, but the annual fee also increased almost 100%. And the annual renewal? A week ago - right before Christmas. $190 something dollars withdrawn unexpectedly from my account. My kids father passed away this month, it's Christmas.... but I should have read the contract. This company has no sympathy and is heartless. Think twice about any kind of subscription with them. Just read their answers to these complaints - it's laughable.

• Review fromSandi O

  Date: 12/03/2024

  1 star
  Terrible company! No longer the company it once was. DO NOT sign up for their annual online subscription.I was charged $188 on 11/29/24. Called today to cancel the membership I have not used in years only to be told i didn't cancel before the renewal and so they won't give me a refund for the upcoming yearly membership. I will not and have not used their services yet they won't give a refund. This use to be one of the best platforms around and now they treat their customers like c*** Do not give them your money. They should be ashamed at how they operate.***** O

  Beachbody, LLC

  Date: 12/10/2024

  Hello *****,

  Upon reviewing our systems, we have confirmed that the annual **** prebill email was sent to your email address on file on October 28, 2024. The subject is titled, Reminder,your BODi subscription is renewing soon. Our records show that the email was opened/viewed on October 28, 2024.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  We were unable to locate any previous cancellation requests via Phone or Online.

  Your annual BODi membership renewed on November 29, 2024. Your annual **** membership was cancelled on December 03, 2024, via self-service. You will continue to have access until November 29, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  
  BODi Support 

  
  

• Review fromDS

  Date: 11/26/2024

  1 star
  If I could give negative stars, I would. I was not able to cancel my membership because my account was not showing an active membership but **** still charged my expired credit card for 6 more months. I put in a request to appeal it but it was denied. Absolutely ridiculous that they already cost more than anyone else, but also have terrible customer service.

  Beachbody, LLC

  Date: 12/09/2024

  Hello ****,

  Upon reviewing your account, we have confirmed that on November 04, 2024, you signed up for a 14-day free trial to a semi-annual BODi membership.
  On November 19, 2024, your semi-annual **** membership renewed due to not being cancelled prior to the renewal date. Your semi-annual **** membership was cancelled on November 25, 2024 and you will continue to have access until May 19, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  
  BODi Support 
  

  
  

  DS

  Date: 12/15/2024

  I completely understand the rules. However, because of a glitch on my account that ********************** agreed was their error and had to fix it, there was no membership or trial showing. It did not show that I had anything to cancel in the 14 day trial so I was unable to opt out before the trial was over. Obviously a convenient mistake because then I was charged for a 6 month membership even though my account wasnt showing that I had any active membership. After speaking to someone at corporate, they admitted this was an error on beach bodis end, but still would not refund me for a membership that I did not want. Its unethical to advertise a free trial when youre going to charge for the membership no matter what.

  DS

  Date: 12/15/2024

  I completely understand the rules. However, because of a glitch on my account that ********************** agreed was their error and had to fix it, there was no membership or trial showing. It did not show that I had anything to cancel in the 14 day trial so I was unable to opt out before the trial was over. Obviously a convenient mistake because then I was charged for a 6 month membership even though my account wasnt showing that I had any active membership. After speaking to someone at corporate, they admitted this was an error on beach bodis end, but still would not refund me for a membership that I did not want. Its unethical to advertise a free trial when youre going to charge for the membership no matter what.

• Review fromStacey W

  Date: 11/20/2024

  1 star
  I think its a scam for them to get you to pay the expensive membership. It more then a price of a membership at a gym. I cant use the screen without a membership why is that. I cant see my workout info without paying for a membership at less on a regular stationary bike you are able to see your information. This was a waste of money I would love to get a refund. Dont purchase unless you ready to pay for the expensive membership its not worth it. Im on a fix my income I cant afford this expensive membership.

  Beachbody, LLC

  Date: 11/25/2024

  Hello ******,

  A BODi membership is required to access the BODi Bike tablet.

  This information is explained upon purchasing the Bike.

  Please view the following FAQ for additional details: *****************************************.

  Sincerely,

  BODi

• Review fromHeather L

  Date: 11/19/2024

  1 star
  I've been a Beachbody/**** partner for over 12 years. On October 12, 2024, I canceled my partnership, believing I had terminated all associated subscriptions. However, on November 19, 2024, I discovered an unauthorized charge of $194.39 to my bank account.I immediately contacted Beachbody customer service, but they refused to provide a refund or cancel the service. I went back through 26 emails I received from Bodi in October and I found one that said, "Your next year of results with ****". Though the email starts off about 'Healthesteem', I was to scroll down to the footer of the email and see the reminder about the auto-renewal. I did not scroll to the very bottom and see this reminder.This situation demonstrates a lack of transparency and poor communication from Beachbody/Bodi. As a long-term partner, I expected better treatment. The company's refusal to refund the unauthorized charge and their unclear cancellation process is unethical and potentially deceptive.I am seeking a full refund of the $194.39 charge as I have cancelled all other subscriptions. Why is it legal for Beachbody/Bodi to charge customers for a service they have explicitly asked to cancel, especially when the cancellation was made within five days of the credit card charge.

  Beachbody, LLC

  Date: 11/25/2024

  Hello *******,

  Upon reviewing your account, we have confirmed that on October 12, 2024, you submitted a request to cancel your Partner account.When cancelling your Partner account, you are presented with the option to keep or cancel any current active memberships or subscriptions. Upon reviewing your Partner cancellation confirmation, it shows that you opted to keep the annual **** membership active. You may confirm these details by viewing your Partner cancellation confirmation email that was sent to you on October 12, 2024.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual **** prebill email was sent to your email address on file on October 14, 2024. Our systems show the email was opened/viewed on October 15, 2024.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and Phone contacts. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.
  Your annual **** membership renewed on November 15, 2024.Your annual **** membership was cancelled on November 19, 2024. You will continue to have access until November 15, 2025.

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

• Review fromChristina L

  Date: 11/16/2024

  1 star
  My **** membership renewed March 2024. I never received a reminder email and the renewal rate was more than double what I paid the previous year. I was unable to cancel, so I just sucked it up and asked them to turn off auto-renew. November 2024 I receive a $99 early renewal offer with a promo code. I decide $99 was a good rate and Id take advantage of it. The confirmation email then shows a charge of $203 (179+tax) although the disclaimer at the bottom states Ill be charged $99 now and the renewal will commence on my expiration date in March. I contact ****, fill out a policy exception form, even though this wasnt an exception, just an error with their billing. They approve the request, but only refund me $80. The refund should have been $90.76. They did not take the tax they charged me into account. When I contacted them again they refused to refund the tax. Its only $10, but its the principle. They charged me incorrectly and then did not rectify correctly. The amount of time I spent on the phone is ridiculous. I will NEVER renew at any cost.

  Beachbody, LLC

  Date: 11/25/2024

  Hello *********,

  We have followed up you with via the email address on file with additional details regarding your concerns.

  Sincerely,

  BODi

• Review fromAlex H

  Date: 11/13/2024

  1 star
  I'm experiencing the same issue many others have reported with Beachbody. Their terms and conditions, which the company sets, dont allow for a refund on renewalseven within 5 days of the charge. This isnt standard practice for the majority online subscriptions Despite numerous complaints, Beachbody has chosen not to address or modify these terms. In fact, there have been 640 complaints in the past three years, with 391 in just the last 12 months with most being around this.

  Beachbody, LLC

  Date: 11/25/2024

  Hi ****,

  **** sends a prebill notification to the email address on file 30-days prior to the next scheduled renewal. The annual **** prebill email outlined your next scheduled renewal date and pricing. The email also included information on how to manage your memberships or subscriptions. 

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  

  
  

• Review fromLeslie W

  Date: 11/05/2024

  1 star
  I cancelled my account the same day as the renewal and a refund was denied by Beachbody. I explained that I never received an email regarding renewal as they inquired if I did. They said it was noted, but there would be no reversal of charges. This company consistently scams customers as evidence by the numerous complaints regarding the same issue. Clearly everyone is not wrong. This is poor business practice. I would highly discourage anyone from using any of their products as they do not honor their part of anything.

  Beachbody, LLC

  Date: 11/08/2024

  Hello ******,

  **** sends a prebill email approximately 30-days prior to the next scheduled renewal to the email address on file. This notification advised of the next renewal date and renewal price with a link to manage your membership. Our records show that the annual **** prebill email was sent to your email address on file on September 28, 2024.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.
  Sincerely,

  BODi
  

  
  

• Review fromToni N

  Date: 11/04/2024

  1 star
  I am writing to formally address an issue regarding unauthorized charges to my account over the past three years. I canceled my membership with the company several years ago via telephone. However, I recently discovered that I have continued to be charged on a yearly basis despite the cancellation.I have attempted to resolve this matter directly with the company, but I have encountered significant difficulties due to the lack of accessible customer service options. The customer support system currently relies solely on AI, without human assistance or a phone line, making it inaccessible for users who require more user-friendly and accommodating methods of communication. This lack of access can be viewed as a potential ADA ********** as it fails to provide an accessible means for customers to resolve issues.I request immediate assistance from a human representative to process the necessary refunds and prevent further charges to my account. Additionally, this needs further investigation because their website lacks accessibility, violating the **** Thank you for your attention to this issue.

  Beachbody, LLC

  Date: 11/08/2024

  Hello ****,
  
  Upon reviewing your account, we have confirmed that on September 13, 2020, you purchased a BOD Performance Pack. Your package included a monthly Performance Stack subscription, a Nutrition Plus free trial and an annual Beachbody On Demand membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

  On October 11, 2020, you contacted customer support via chat requesting the cancellation of the monthly Performance Stack and monthly Nutrition Plus membership. During the interaction you requested to keep the Beachbody On Demand membership active.

  Because your annual BODi (previously Beachbody On Demand) membership was not cancelled,it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our records show that an annual BODi prebill email was sent to your email address on file on August 12, 2024.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.
  
  During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

  
  Your annual **** membership renewed on September 13, 2024. Your annual **** membership was cancelled on November 04, 2024. You will continue to have access until September 13, 2025.
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: ****************************************************************************.
  
  
  Sincerely,
  BODi Support