Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription 4/15/2024. Same day I called for a refund of the shakes I purchased. I was advised all good refund pending.Today 4/29 I am being charged again for this- I called and said I canceled on 4/15. They advised I did not fully cancel.Want as the consumer after speaking to Multiple rep do I have to jump through hoops to cancel?

  Business Response

  Date: 05/03/2024

  Hello *****,

  We have followed up with you via your email address on file with a resolution.

  We will consider this issue resolved.

  Sincerely,

  BODi

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Beachbody subscription that was scheduled to renew on 2/10/24 for $119.00. Beachbody claims to have a money back guarantee if you cancel within 30 days of payment. The subscription renewed for $179.00 because they added an extra feature that I did not want or sign up for. I canceled the subscription and expected to get a refund. After ***************************************************************************************** I didn't cancel the subscription. I requested to cancel since I was still within the 30 days and they told me I couldn't cancel and I couldn't get a refund. This contradicts the policy they advertise so heavily so I filed an appeal. I have been denied a refund and my 3 appeals have been denied as well. I have reached out to customer services multiple times to resolve this issue and they keep telling me I can't get my money back. This is unfair and false advertising; not to mention that they charged me for services I never agreed to. Beachbody's marketing revolves around the fact that it is "no risk" because there is a money back guarantee and you can cancel at any time. This is false advertising and an unfair business practice.

  Business Response

  Date: 05/03/2024

  
  Hello *****,
  We have followed up with you via your email address on file with a resolution.
  We will consider this issue resolved.
  Sincerely,
  BODi

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged to renew. Never received renewal notice in my inbox, maybe junk.Cancelled same day, but ineligible for refund. Horrible business practice. I was a customer for years, but I cannot get over this horrid experience. Used to recommend for those working out at home, but never again.Resubmitting as initially under wrong email.

  Business Response

  Date: 04/29/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 23, 2022, you purchased an annual Beachbody On Demand membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  Our systems show the annual BODi prebill email was sent to your email address on file on March 22, 2024. The subject is titled, Your next year of results with ****. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
  Your annual BODi membership renewed on April 23, 2024, and you cancelled on the same date.

  You will continue to have access until April 23, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged to renew. Never received renewal notice in my inbox, maybe junk. Cancelled same day, but ineligible for refund. Horrible business practice. I was a customer for years, but I cannot get over this horrid experience. Used to recommend for those working out at home, but never again.

  Business Response

  Date: 04/29/2024

  Hello *****,
  
  Upon reviewing your account, we have confirmed that on April 23, 2022, you purchased an annual Beachbody On Demand membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  Our systems show the annual BODi prebill email was sent to your email address on file on March 22, 2024. The subject is titled, Your next year of results with ****. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
  Your annual BODi membership renewed on April 23, 2024, and you cancelled on the same date.
  
  You will continue to have access until April 23, 2025.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  *********,
  BODi

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company clearly is deceiving and just takes advantage of people. Look at all these complaints. Unfortunately Im in the same boat as many others with no communication about an annual renewal fee and then low and behold a charge shows up on my account. They will not refund. Absolute scam and they know exactly what theyre doing. No wonder so many coaches and long term members are leaving. I cannot wait until a class action lawsuit comes to a head for you guys! Ill be the first in line.You can give me all the information you give in your responses. There was no communication email to open because you didnt send one.

  Business Response

  Date: 04/29/2024

  Hello *******,
  
  Upon reviewing your account, we have confirmed that on April 20, 2023, you purchased a Total Solution Pack. Your package included a monthly Shake and Hustle subscription, a Preferred Customer membership and an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  On May 03, 2023, you cancelled your monthly Shake and Hustle subscription online via self-service. On May 04, 2023, you submitted a request to cancel the Preferred Customer membership. Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Regarding notifications, we sent you an email to the email address that you entered at enrollment 30-days prior to the renewal. Email was sent on March 19, 2024, and the subject is: Your next year of results with ****. Within the email notification it clearly outlined pricing and the renewal date.
  
  Your annual BODi membership renewed on April 20, 2024.The annual BODi membership was cancelled on April 25, 2024. You will continue to have access until April 25, 2025 (your account will NOT automatically renew).
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi Support

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21626866
  
  I am rejecting this response because:
  Clearly this is an ongoing issue. Look at ALL the complaints. Any other company would happily and fairly give a refund for a product that customers did not want! Instead you prey on fine print and misleading wording of only first time users getting a refund in 30 days. Again, I will sit back and watch karma do its magic. I hope my 200$ was worth it! 
  Sincerely,
  
  *************************

  Business Response

  Date: 05/08/2024

  Hello *******,
  
  Unfortunately, your annual BODi renewal is outside of our Money Back Guarantee policy.
  
  We did provide email notification 30-days prior to your next scheduled renewal on March 19, 2024.
  
  At the time you had the ability to manage your membership prior to the renewal date.
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  *********,
  BODi

• Initial Complaint

  Date:04/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEACHBODY BODI ************ CA charged my credit card 2/25/24 after canceling the membership 12/29/19. I called into get the charged resolved the charge was more than 30 days old and they could not correct their error. I then had my credit card company cancel the charge and Beachbody responded back to the credit card company with false statements. Attachment 1: Invoice- NEVER RECEIVED Attachment 2: Proof of customer usage - NOT USED SINCE BEFORE 2019, I WOULD LIKE TO SEE THE ***** Attachment 3: Proof of customer cancellation - I HAVE A CONFIRMATION NUMBER Attachment 4: Cancellation and Money Back Guarantee Policy- I DON"T REMEMBER EVER SEEING Attachment 5: BODi Membership Plans- CANCELLED ALL OF IT 12/29/2019 Attachment 6: ****************** Checkbox Attachment 7: Price increase notification- NEVER RECEIVED This business seems to continue to charge customers even when they have confirmation number for canceling all memberships not just a shake. How does a consumer ever leave this business when they will not cancel your membership. Buyer be very beware of this scam of a business.

  Business Response

  Date: 04/26/2024

  Hello Crystal,

  Upon reviewing your account, we have confirmed that on February 25, 2019, you purchased a Total Solution Pack.

  Your package included a monthly Shakeology package, an annual Beachbody On Demand membership, and a Partner Account (subject to a monthly fee).

  During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions.

  Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  

  On March 25, 2019, you contacted customer support requesting the cancellation of your monthly Shakeology subscription. The subscription was cancelled as requested.

  On December 30, 2021, you submitted a request to cancel your Preferred Customer membership. The membership was cancelled as requested.
  

  Because your annual Beachbody On Demand membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.

  As of March 2023, Beachbody On Demand is now BODi.

  Our records show the BODi upgrade notification e-mail was sent to your email address on file on January 21,2024 at 10:04 AM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Upgrading your membership important changes with 35 days of free access!

  This notification advised of the next renewal date and renewal price with a link provided to manage your account.

  Your annual BODi membership renewed on February 25, 2024, and you cancelled on April 01, 2024.

  You will continue to have access until February 25, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  Please view the following money back guarantee FAQ for additional details: ****************************************************************************

  Sincerely,

  BODi

  
  

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21603495
  
  I am rejecting this response because: how is a consumer to know when they call and cancel it is only for portion of their service.  *********** never advises the customer asking to cancel will not cancel everything from their company. It seems very deceptive with lots of loop holes they have put in place. In addition the increase may have gone to spam, why they have our email address. I would like a written letter sent to my home address confirming cancelation of ALL services. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/02/2024

  Hello *******,
  

  Our records show the BODi upgrade notification e-mail was sent to your email address on file on January 21, 2024 at 10:04 AM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Upgrading your membership important changes with 35 days of free access!

  This notification advised of the next renewal date and renewal price with a link provided to manage your account.

  Your annual BODi membership renewal was cancelled on 04/01/2024.

  You will continue to have access until February 25, 2025.

  Customers have the ability to view and manage their active subscriptions online via self-service.

  We have confirmed that all of your memberships and subscriptions have been cancelled on your account. No further charges will be processed.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

  For digital memberships, the 30-day money back guarantee only applies to the initial order date.

  Membership renewals are not eligible for a money-back guarantee.

  Please view the following money back guarantee FAQ for additional details: ****************************************************************************

  Sincerely,

  BODi

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been charging my card since 2021. $99 twice and $179. They have an email address that doesn't not belong to me. I thought I canceled at the begining of 2022. When I login with my email address it tells me I have no active subscription but yet I am being charged.

  Business Response

  Date: 04/23/2024

  Dear ****,

  After conducting a thorough review of your request, account details, and customer service contacts, we understand that you believe the transactions in question were not authorized by you or occurred on an account that you are not the owner of. However, our investigation concluded that this order met our security, order requirements, as a result product services were rendered.

  If you disagree and or think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21598158
  
  I am rejecting this response because: i was charged last month and i have not used **** service in over 2 years because i thought it was canceled. At the ********* please refund the March 24, 2024 payment. I have not & will not be using your service. You can validate that. I am on a limited income and can't afford this membership. That payment cameout instead of my rent. I am in financial dire need of that refund. I made the original request with in 30 days of the payment coming out. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/29/2024

  Hello ****,
  We understand your concerns and we do strongly advise that you reach out to your financial institution and report the unauthorized use of your banking information.
  Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.
  Sincerely,
  BODi
  
  

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership was scheduled to renew on 4/19/24 - went on the website to cancel the renewal on 4/19/24 and was already charged $179.00 for it. I called customer service to request a refund and was told to submit a dispute form but will most likely not get a refund. Was informed that existing customers are not eligible for the money back guarantee.

  Business Response

  Date: 04/23/2024

  Hello *********,
  
  Upon reviewing your account, we have confirmed that on April 19, 2022, you purchased an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  We were unable to locate any previous cancellation requests via phone, chat, SMS texts or online via self-service.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  Our systems show the annual BODi prebill email was sent to your email address on file on March 18, 2024. The subject is titled, Your next year of results with ****. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
  Your annual BODi membership renewed on April 19, 2024, and you cancelled on the same date.
  
  You will continue to have access until April 19, 2025.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  *********,
  BODi

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They acquired a company I once had a membership with but canceled in 2022. They used info on file and were charging my credit card quarterly for a membership I didnt request. Previous activity with OpenFit had been canceled. Rep on phone for **** confirmed this.

  Business Response

  Date: 04/24/2024

  Hello ******,

  We have thoroughly reviewed your exception request, account details and customer service contacts.

  Upon reviewing your account and contact details, we have confirmed that you signed up for an Openfit quarterly membership on December 9, 2019.

  During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions.

  Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  Your membership with Openfit remained active due to no prior cancellation requests received.

  You were billed through Openfit every quarter from December 9, 2019 to July 3, 2022,until the Beachbody On Demand migration.

  You were billed with a Beachbody On Demand and BODi Quarterly membership on October 3,2022 and January 3, 2023.

  As of March 2023, Beachbody On Demand is now BODi.

  Our records show the BODi upgrade notification e-mail was sent to your email address on file on February 27, 2023 at 10:03 AM PST.

  It was opened the same date on 10:34 AM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Upgrading your membership important changes with 35 days of free access!

  This notification advised of the next renewal date and renewal price with a link provided to manage your account.

  Your quarterly BODi membership renewed on April 3, 2023.

  The upcoming quarterly BODi prebill email notification was sent on June 1, 2023 at 09:15 AM PST.

  It was opened the same date on 05:18 PM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with BODi.

  This notification advised of the next renewal date and renewal price with a link provided to manage your account.

  Your quarterly BODi membership renewed on July 3, 2024.
  
  The upcoming quarterly BODi prebill email notification was sent on September 2, 2023 and September 3, 2023.

  It was opened on September 3, 2023 on 9:31 AM PST and September 6, 2023 on 2:47 PM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with BODi.

  This notification advised of the next renewal date and renewal price with a link provided to manage your account.

  Your BODi quarterly membership remained active with no prior cancellation requests.

  Your quarterly BODi membership renewed on October 3, 2023, January 3, 2024, and April 3, 2024.

  You logged into your account and cancelled your BODi quarterly membership using our self-service portal on April 18, 2024.

  On April 18,2024, you initiated a call with our service team to mention you have been charged for a membership every three months that you have not signed up for in a year on a payment method you do not use. The representative confirmed the BODi quarterly membership was initiated in 2022 and there was no cancellation request prior as it was auto renewed. You mentioned you signed up with another membership before it was acquired by ****. The representative mentioned the membership was migrated from Openfit to BODi. You requested refunds for the renewals of the last year. The representative advised the membership was cancelled online with the autorenewal turned off and renewals do not qualify for a refund as
  renewals are not eligible under our 30-Day Money Back Guarantee. You requested to speak with a supervisor. The representative mentioned the only option to have this inquiry reviewed is to submit a form to request an exception to our policy from our back of house team to review.

  Your form was received, and a response was sent regarding the exception request.
  
  Your membership for BODi has been cancelled as of April 18, 2024.

  As a result,you will no longer receive any additional charges. 

  Your membership is cancelled, and you will continue to have access to stream workouts until the end of your current bill cycle on July 3, 2024.

  Based on a detailed review on your account history, contacts with our service team, and self-service portal interactions, there was no request to cancel your BODi quarterly Membership prior to the April 03, 2024 membership renewal.

  Users have the ability to log into teambeachbody.com or visit faq.beachbody.com if they need to manage their account, memberships, and subscriptions prior to any upcoming membership/subscription renewal.

  Unfortunately,were unable to approve your exception request for a refund. Here are some of the facts used to consider your request:
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  
  For digital memberships, the 30-day money back guarantee only applies to the initial order date.
  
  Membership renewals are not eligible for a money-back guarantee.
  
  Please view the following money back guarantee FAQ for additional details: ****************************************************************************
  
  Sincerely,
  
  BODi
  
  
  

  
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a member on/off with Beachbody (now Bodi) and have typically cancelled when I was not able to use the membership. This past year when I called because I forgot to do so I was told nothing was able to be done and that I had to keep it one more year (2023), but the rep can assure me they would cancel it, but I would have the benefits of the package that year. This year I noticed I was charged AGAIN! 3/9/24-No notice or anything. I called (it was 9 days later) and was told the exact same thing 3/14/24. I requested to speak to a manager and was told there wasnt one and nothing they could do. He said I wouldnt be charged for the next year! I went on and made sure it was cancelled. After that I attempted to dispute it through my bank since I couldnt get ahold to manager to explain what was happening with their company. My bank went through the process, I explained the story a few times during the dispute process. They didnt understand. I received a letter stating that Beachbody fought back because of the terms and conditions and even though they can see I havent used it the claim is well she had access And also I logged on 4/1/24- my bank told me to log on to see if it was cancelled and send a screen shot of the dates! I went on the orders. I didnt touch anything else plus I cant even do any of the work outs, they are all blocked even if I wanted to- which I currently cant due to spine issues that Im seeing a chiropractor about. I am not requesting a medical reason as I was told that it wouldnt be charged again. Someone else at Beachbody is using the terms and conditions as an escape goat instead of speaking to the person that is behind the phone. Like I mentioned, I kept it last year because that was totally my mistake. Their calls are monitored, they can pull that call and see that. This time around was totally on behalf of the company and they wont take fault for it. It shows I accessed the site for seconds!

  Business Response

  Date: 04/23/2024

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on March 05, 2023, you purchased an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  We were unable to locate any previous cancellation requests via phone, chat, SMS test or online via self-service.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  Our systems show the annual BODi prebill email was sent to your email address on file on February 02, 2024. The subject is titled, Your next year of results with ****.
  Your annual BODi membership renewed on March 05, 2024, and you cancelled on March 14, 2024.
  
  You will continue to have access until March 05, 2025.
  
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  *********,
  BODi

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21591757
  
  I am rejecting this response because:
  Negative option Rule. There are laws and rules in place for this very thing. Old Beachbody used to do it this way/ see attachments.  It was simple, if my workout didnt work, I would see that I missed my payments OR I would receive notification that its about to expire.  I received NO SUCH thing this time around THAT I would be charged.  A reminder, nothing.  Only that my partner whomever that is would change . Why wouldnt I be notified?  On top of that, I spoke to the representative ******************, perhaps that called that is monitored should be pulled/ he stated I assure I would cancel this subscription  hence, why you see two cancellations Almere my account/ see screen shots first submitted.  As I stated,  I always come back when I can and not having physical therapy or issues with my hip.  I even paid the extra year when I simply forgot besides the no reminders and this year **** wont take responsibility for its negative option rule.  They can clearly see I am not using it .  I can easily share my user name or password but I am abiding by the rules.  I even said I would paid March 2024.  Yet, they are attempting to make me pay for another year even though their reps lie and advise the customers they will cancel for them.  This time, I didnt believe them and went in and did it myself/ that is why you see the two cancellations.  **** states they saw me go in and use the workouts on April 1st, their own screenshots  show that I was in for 2 seconds! They need to be held accountable.  And they used to do it this way.  They see I dont have access to the service and dont use the service. I need a refund. They are showing deception and unfair business practices and they know it. I will also be contacting the *** and showing all this documentation. And requesting the call to be given to them.  This is very unethical conduct and should be investigated . There are rules in place to maintain a fair marketplace, why try to deceit the customers.  Keep it fair, have people opt INTO services each year they are GOING to be charge. Set proper reminders. Give reliatic boundaries. You have a money back 30day guarantee- why wouldnt that apply to me every time you take my money?! Im a consumer, no? Rules are no different that another person coming in.  Its a reputable company so why give it a bad name over a persons 179. Who comes back? This isnt a buyers remorse situation. 
  

  NOTE !!!!!!!!!!! See below 

  the screenshots showing the call made to Jose 

  the email FROM ****************** at **** to me on 3/14/24 is not uploading showing he spoke to me and told me to submit a policy dispute 

  an Email showing Beachbody in the past sending emails about our renewals expiring and to click here to renew 

  A screenshot of my email box with zero communication to ME this year or last regarding a renewal charges of $179 to be made and showing how that I havent logged on to see this or any communication to me regarding said charges. 
  

  I can email all this to whomever asks for them.  This form will not allow all this to be emailed. 

  Sincerely,
  
  ****************

  Business Response

  Date: 04/29/2024

  Hello ******,
  According to the screenshots you have provided, the cancellation dates show March 14, 2024. Your annual BODi membership renewed on March 05, 2024. The initial cancellation was processed online via self-service on March 14, 2024. The secondary cancellation was processed when the representative reinstated your access and cancelled the auto-renewal on March 14, 2024. We have no records of a cancellation request prior to the March 05, 2024, for the annual BODi renewal.
  Our systems show the annual BODi prebill email was sent to your email address on file on February 02, 2024.The subject is titled, Your next year of results with ****. The email was opened/viewed several times.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.
  Sincerely,
  BODi

  Customer Answer

  Date: 05/05/2024

   
  Complaint: 21591757
  
  I am rejecting this response because:
  
  Is someone actually reading my responses!? Is the actual goal to help me out or just pocket then$179 for someone who isnt able to use the service at this time.  Are we really trying to get to resolution?  BODI is not.  I asked to have someone review the calls and gave the name of the representative to prove I wasnt lying about their process.  I also advised I received no notifications about a renewal and you said its an email that isnt even titled about a renewal another proof that BODI is sneaky about their process. NEGATIVE OPTION RULE. 
  

  I am rejecting this response because:
  Negative option Rule. There are laws and rules in place for this very thing. Old Beachbody used to do it this way/ see attachments.  It was simple, if my workout didnt work, I would see that I missed my payments OR I would receive notification that its about to expire.  I received NO SUCH thing this time around THAT I would be charged.  A reminder, nothing.  Only that my partner whomever that is would change . Why wouldnt I be notified?  On top of that, I spoke to the representative ******************, perhaps that called that is monitored should be pulled/ he stated I assure I would cancel this subscription  hence, why you see two cancellations Almere my account/ see screen shots first submitted.  As I stated,  I always come back when I can and not having physical therapy or issues with my hip.  I even paid the extra year when I simply forgot besides the no reminders and this year **** wont take responsibility for its negative option rule.  They can clearly see I am not using it .  I can easily share my user name or password but I am abiding by the rules.  I even said I would paid March 2024.  Yet, they are attempting to make me pay for another year even though their reps lie and advise the customers they will cancel for them.  This time, I didnt believe them and went in and did it myself/ that is why you see the two cancellations.  **** states they saw me go in and use the workouts on April 1st, their own screenshots  show that I was in for 2 seconds! They need to be held accountable.  And they used to do it this way.  They see I dont have access to the service and dont use the service. I need a refund. They are showing deception and unfair business practices and they know it. I will also be contacting the *** and showing all this documentation. And requesting the call to be given to them.  This is very unethical conduct and should be investigated . There are rules in place to maintain a fair marketplace, why try to deceit the customers.  Keep it fair, have people opt INTO services each year they are GOING to be charge. Set proper reminders. Give reliatic boundaries. You have a money back 30day guarantee- why wouldnt that apply to me every time you take my money?! Im a consumer, no? Rules are no different that another person coming in.  Its a reputable company so why give it a bad name over a persons 179. Who comes back? This isnt a buyers remorse situation. 
  
  NOTE !!!!!!!!!!! See below 
  the screenshots showing the call made to *********;
  the email FROM ****************** at **** to me on 3/14/24 is not uploading showing he spoke to me and told me to submit a policy dispute 
  an Email showing Beachbody in the past sending emails about our renewals expiring and to click here to renew 
  A screenshot of my email box with zero communication to ME this year or last regarding a renewal charges of $179 to be made and showing how that I havent logged on to see this or any communication to me regarding said charges. 
  
  I can email all this to whomever asks for them.  This form will not allow all this to be emailed. 
  Sincerely,
  
  *********************