Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an unauithorized charge on my account so i called the bank and it was a charge i had disputed in March. There was no information or phone contact to call so i had the bank block the vendor. The bank provided me with the information which was Beachbody, LLC, and it seems that they used my personal information and made the charge look like a renewal. Two years ago, i was doing the Beach Body Shakes and workout programs. The part that i did not like about it was the auto renewals and deducting monies from my bank. My Bodi rep and sponsor, a personal friend, she hooked me up with a representative so that I can cancel my membership entirely, So the representative cancelled everything regarding Beachbody. Today was the first time that i logged into that account in searchfor a phone number to talk to someone. The person who anwered the call could not assist and texted me a link to dispute the charges. The form thas exceptions on the bottom of the page forcing you to check that you understand there is only a 10% chance you will get refunded and that ****** final decision is "Non-negotiable", and I completely disagree. They sent me an email stating that I never canceled and in the email explanation, they stated they setd two other emails regarding the renewal and the name change and the charges. The fact that i did not respond to these is because i cancelled this membership entirely and that should have been a flag for them that I was no longer partiicipating in that program, however they continued withdrawing funds for services that to me where cancelled in 2022. They robbed me an are not honoring any type of customer services, not even a real person phone call. I disagree with their decision and will continue to try and get my monies back.

  Business Response

  Date: 05/28/2024

  Hello *****,
  
  We have followed up with you via the email address on file with additional details regarding your account.
  

  A follow up e-mail was sent on May 28, 2024.
  

  Sincerely,
  
  BODi

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21755420
  
  I am rejecting this response because: they basically had me accept their terms and conditions stating there was a 10% chance of a refund and that their final decision was non-negotiable.  Their email to me was rejecting my dispute and keeping my money for services that I have not been using since 2022.  The fact that they emailed me twice does not constitute a renewal.  I did not respond because I cancelled my membership and all memberships with them in 2022.  Read it carefully, as you can see, I contacted them several times cancelling anything related to auto renewals and payments.  They are crooks.  See bellow message from them:

  Investigative Research:
  
  Upon reviewing your account, we have confirmed that on March 22, 2022, you purchased a Total Solution Pack. Your package included a Shakeology monthly subscription, a monthly BODi free trial membership and an annual Beachbody On Demand membership.
  During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled.
  Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  On April 05, 2022, you cancelled your monthly BODi free trial membership online via self-service. On April 20, 2022, you submitted a request to cancel your Preferred Customer membership. During the cancellation flow, you are presented with the option to keep certain subscriptions or cancel. Your Preferred Customer membership cancellation shows that you requested to keep the Beachbody On Demand membership and Shakeology subscription. On April 27, 2022, you contacted customer support requesting the cancellation of your Shakeology subscription.  You mentioned that you did not want monthly shipments. The subscription was cancelled as requested.
  
  During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate that you never cancelled your subscription, thus the continued renewing of the subscription.
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
  As of March 2023, Beachbody On Demand is now BODi.
  Regarding notifications, we sent you an email to the email address that you entered at enrollment 35-days prior to renewal.
  The e-mail notification was sent on February 15, 2023, at 10:03 AM and the subject is: Upgrading your membership important changes. Our systems show that the email was opened/viewed on the same date.
  Within the email notification it outlined pricing, renewal, and account migration to BODi.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.
  Your BODi annual membership renewed on March 22, 2023.
  Upon further review of your account, a pre-bill notification for the next BODi annual renewal was sent to you on February 19, 2024, at 9:19 am. The email was opened/view on the same date. The email was also viewed on February 26, 2024, at 5:16 am.
  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with BODi.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.
  Your next annual BODi membership renewed on March 22, 2024.
  Current Account Status:
  Your annual BODi membership was cancelled on May 10, 2024. You will continue to have access until March 22, 2025 (your account will NOT automatically renew).
  
  
  Response to your Request:
  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  
  
  Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our generous MBG policy, please visit: ****************************************************************************.
  
  
  Sincerely,
  BODi Support
  

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/31/2024

  Hello *****,
  
  We have followed up with you via the email address on file with additional details regarding your account.
  
  A follow up was sent on May 31, 2024.
  
  Sincerely,

  BODi

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21755420
  I am declining this response because, as mentioned, I made a call to cancel all memberships that required auto-renewal and auto-payment in good faith. Moreover, during the cancellation process, I was not given the option to retain "certain" subscriptions as claimed. The thorough review was not conducted, and my only interaction involved a single phone call to cancel everything related to Beachbody, Shakeology, and now Bodi. A payment was taken in 2023 for the year, and another unauthorized payment is being processed. I have not utilized their services or products in two years and have no intention of dealing with these dishonest individuals and unhelpful customer service representatives who fail to provide a contact number for speaking with a real person. I do not endorse this company. There are superior shakes available and more user-friendly workout programs that do not engage in fraudulent activities. I will persist until I receive a refund for services I did not receive or request. The response they provided below only reinforces their disregard for anything other than collecting money from customers. It is disheartening to see a company I once trusted stoop to such levels. I will never recommend them.

  Bodi has once again deducted funds for a year of services that I have no intention of using. Despite not renewing, they took it upon themselves to renew and impose this matter upon me. It is worth noting that they are not losing any money as this supposedly began in March 2024. It appears that they are compelling me to utilize their services simply because they have received the payment.

  _____________________

  Their response dated May 31, 2024 (copied below)  which they are referring to, appears to be a negative decision lacking any emotional consideration towards customer service:

  Hi *****
  
  Email notification is the standard practice for membership companies.
  
  As we stated in our earlier response, I assure you that all regulations were met and that we went above and beyond by providing you with a prebill email 30-days prior to the next scheduled renewal.
  
  Based on a detailed review on your account history, contacts with our service team, and self-service portal interactions, there were no requests to cancel your BODi membership prior to the March 22, 2024 annual renewal. 
  
  Unfortunately, theres no additional recourse considering you were significantly outside of our generous money back guarantee policy when you contacted to cancel and request a refund.
  
  If youre still unsatisfied, we recommend that you contact your financial institution for further resolution.
  
  Your paid access will continue until March 22, 2025.
  
  Kindly,
  
  BODi Support
  
  

  Business Response

  Date: 06/12/2024

  Hello *****,
  
  Upon reviewing your account, we have confirmed that on March 22, 2022, you purchased a Total Solution Pack. Your package included a Shakeology monthly subscription,a monthly BODi free trial membership and an annual Beachbody On Demand membership.
  
  As detailed in our previous response, please see below your prior customer service interactions:
  
  - On April 05, 2022, you cancelled your monthly BODi free trial membership online via self-service.
  
  - On April 20, 2022, you submitted a request to cancel your Preferred Customer membership.
  
  - During the cancellation flow, you are presented with the option to keep certain subscriptions or cancel.
  
  - Your Preferred Customer membership cancellation shows that you requested to keep the Beachbody On Demand membership and Shakeology subscription.
  
  - On April 27, 2022, you contacted customer support via SMS Text requesting the cancellation of your Shakeology subscription. You mentioned that you did not want monthly shipments. The subscription was cancelled as requested.
  
  Your claim states a phone call was made in 2022 regarding a cancellation request for the membership.
  
  As detailed above, there was no phone call to our service team in 2022.
  
  The only phone call made to our service team post the March 22, 2022 BOD membership enrollment was on May 10, 2024 regarding the March 22,2024 renewal of the BODi annual membership.
  
  Your BODi membership was left active due to no prior cancellation requests received for this specific membership.
  
  Email notification is the standard practice for membership companies.
  
  As we stated in our earlier response, I assure you that all regulations were met and that we went above and beyond by providing you with a prebill email 30-days prior to the next scheduled renewal.
  
  Upon further review of your account, a pre-bill notification for the next BODi annual renewal was sent to you on February 19, 2024, at 9:19 am.

  The email was opened/view on the same date. The email was also viewed on February 26, 2024, at 5:16 am.
  

  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with BODi.
  

  This notification advised of the next renewal date and renewal price with a link to manage your membership.
  

  Your next annual BODi membership renewed on March 22, 2024.
  
  Based on a detailed review on your account history, contacts with our service team, and self-service portal interactions, there were no requests to cancel your BODi membership prior to the March 22, 2024 annual renewal. 
  
  Unfortunately, theres no additional recourse considering you were significantly outside of our generous money back guarantee policy when you contacted to cancel and request a refund.
  
  If youre still unsatisfied, we recommend that you contact your financial institution for further resolution.
  
  Your paid access will continue until March 22, 2025.
  
  Kindly,
  
  BODi Support

  
  

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21755420
  
  I am rejecting this response because: 

  I am really frustrated right now. I cancelled ALL my Beachbody memberships, but apparently there was still something I was being charged for that to this date I have no idea what it is. My coach told me I could cancel anytime, so I did  call and cancel the Bodi, Shakeology, and Preferred Customer membership. I never opted to keep ANY" of it.  I had no interest and again, did not want the auto renewal ***** along with the auto deductions (my main reason to cancel). I don't understand why I was still being charged for something else. I tried to make sure I wasn't signed up for anything, but apparently there was still a membership I didn't know about. I don't check my emails often, so I didn't see any notifications about this. I want my money back because I didn't use any of these services. I feel like Beachbody has really let me down with their customer service. I've even told my coach not to post anything about Beachbody or Bodi on my social media because I'm so upset. I've warned other people in my community about Beachbody and Bodi too. I believe in karma, so I hope this situation comes back to Beachbody in a negative way. I never want to hear about Beachbody again.  The company is cold, you don't deal with real people when you have a problem, they auto take your money if they send you an email an assume you agree to it, and their system auto renews you without your consent.  Beware of their scams.  I will continue to fight for my money.  i am not using your lousy services, i have no intentions to ever do so, you are charging me a year of nothing and that is not right.  
  
  Sincerely, 
  
  ***********************

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I had canceled my subscriptions. The company claims I only canceled the monthly one. Fineso I have a ****** charge on my credit card for an Annual Renewal. I call the company and they not only refuse to go ahead and cancel this and refund the month, but have no supervisor at all whatsoever to talk to about it. This is a DIGITAL service. Not some material possession you have to mail to me. I just want my money refunded and the subscription canceled.

  Business Response

  Date: 05/24/2024

  Hello ******,

  We also have followed up with you via the email address on file with additional details regarding your account.

  A follow up was sent on May 24, 2024.
  
  Sincerely,

  BODi

  Customer Answer

  Date: 05/25/2024

   
  Complaint: 21751458
  
  I am rejecting this response because:

  This is a digital service. You dont have to physically mail me or send me any product. This is a million dollar company. You cant tell me that you cant give me a refund for a service Im asking to decline. I dont want the service. I prefer a refund. Youve clearly had other complaints filed against you for the same thing. That speaks poorly of your company. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/28/2024

  Hello ******,

  As previously mentioned in our follow up, based on a detailed review of your account, a pre-bill notification for the next BODi annual renewal was sent to you on April 21, 2024, at 9:31 AM PST.
  

  The email was opened and viewed on the same date. The email was also viewed on April 21, 2024, at 9:23 PM PST.
  
  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with ****.
  
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your BODi annual membership renewed on May 23,2024.
  
  Upon further review of your account history, contacts with our service team, and self-service portal interactions, there were no request to cancel your BODi membership prior to the May 23, 2024, annual renewal.
  
  
  Current Account Status:
  Your annual BODi membership was cancelled on May 23, 2024.You will continue to have access until May 23, 2025 (your account will NOT automatically renew).
  
  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
      For additional information on our generous MBG policy, please visit: ****************************************************************************.
  
  Sincerely,

  BODi 

  
  

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21751458
  
  I am rejecting this response because:
  I still do not accept that a digital service cannot be stopped and refunded. This is absurd. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my beachbody subscription at the time of the annual renewal and they refuse to refund my subscription payment. They charged me $192.43 on 4/19/24 with no notice. When I noticed the charge, I processed the cancellation on their website. I called on 5/23/24 because I have not received a refund of the payment of $192.43. They said they will not refund the renewal cost despite my requesting a cancellation.

  Business Response

  Date: 05/23/2024

  Hello *******,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A follow up was sent on May 23, 2024.
  

  Sincerely,

  BODi

  Customer Answer

  Date: 05/27/2024

   
  Complaint: 21750696
  
  I am rejecting this response because: I tried to cancel my subscription a year ago and was told I could not. Again this year I tried to cancel and was told I cannot. This business hides behind their terms and conditions which were written to hinder the customer's ability to get out of their subscription plan. It's not honest, and it's bad customer service.

  I requested a refund two years in a row and have not received one.

  Sincerely,
  
  **********************

  Business Response

  Date: 05/28/2024

  Hello *******,

  As previously mentioned in our follow up, based on a detailed review of your account, a pre-bill notification for the next BODi annual renewal was sent to you on March 18, 2024 at 9:20 AM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with BODi.

  We can confirm this notification was opened and viewed on March 18, 2024 at 03:24 PM PST.

  Your annual BODi membership renewed on April 19, 2024.

  On May 13, 2024, you cancelled your BODi annual membership online using our self-service portal.

  Upon further review of your account history,contacts with our service team, and self-service portal interactions,there were no request to cancel your BODi membership prior to the April 19,2024, annual renewal.

  Current Account Status:

  Your annual BODi membership renewed on April 19, 2024. Your annual BODi membership was cancelled on May 13, 2024. You will continue to have access until April 19,2025 (your account will NOT automatically renew).

  Response to your Request:
  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
      For additional information on our generous MBG policy, please visit: ****************************************************************************.
  
  Sincerely,

  BODi

  
  

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21750696
  
  I am rejecting this response because: I have not yet received a refund. 
  
  Sincerely,
  
  **********************

  Business Response

  Date: 06/07/2024

  Hello *******,
  
  We have followed up with you via the email address on file with additional details regarding your account.
  
  A follow up e-mail was sent on June 7, 2024.
  
  Sincerely,
  
  BODi

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has this scam where they offer a 30 day money back guarantee except for digital renewals. What they dont tell you is if you do their free trial and it automatically charges you for that money, it is considered a renewal. Even tho it technically is not one. They wont let you talk to anyone at headquarters and you have to email an exception complaint. I had correspondence with their AI robot and asked for the subscription to be canceled. It was not completed and I was charged today for $191. I asked them within hours of the charge to refund this as part of the 30 day back guarantee and this is where I learned about their scam that theyre running. Apparently this is something I have seen theyre doing to everyone. Theyll likely offer me the same response that they give to everyone who gets scammed by them but I will continue to report on BBB every single day until I am refunded, as well as report it on my credit card as fraud.

  Business Response

  Date: 05/23/2024

  Hello ******,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A follow up was sent on May 23, 2024.

  Sincerely,
  

  BODi

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21747588
  
  I am rejecting this response because: they are scamming people like crazy. Many people are in the same situation. I actually have a timestamped photo asking for the service to not be renewed before the ever went through and it was still pending. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/24/2024

  Hello ******,

  As mentioned in our follow up:

  Investigative Research: 

  Upon reviewing your account, we have confirmed that on May 7, 2024, you purchased a 14-day free trial to an annual BODi membership.

  After the 14-day free trial, the subscription would renew annually until cancelled as outlined in the Terms and Conditions upon purchase.

  During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions.

  Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.

  Our records show that the 14-day free trial order confirmation was sent on May 7, 2024, and it was opened/viewed on the same date.

  At the time you had the ability to manage your memberships and subscriptions.

  You received a response to the exception request from submission on May 22, 2024.

  Please note our "Ask BODi Ai" disclaimer: "As an AI, I can help you with whatever you need. Please note that I have no access to your account if you need changes made, but I can guide you on how to do that!"

  "Ask BODi Ai" does not perform account modifications.
  
  Based on a detailed review on your account history, contacts with our service team, and self-service portal interactions, there were no request to cancel your BODi membership prior to the May 22, 2024, annual renewal. 

  
  Current Account Status:
  Your annual BODi membership renewed on May 22, 2024. Your annual BODi membership was cancelled on May 22, 2024. You will continue to have access until May 22, 2025 (your account will NOT automatically renew).
  Response to your Request:
  
  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  

  1.Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  

  2.BODi memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. Cancellations can be processed on teambeachbody.com. To avoid being charged, the       membership should have been cancelled within the free trial period.

   3.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

     For additional information on our generous MBG policy, please visit: ****************************************************************************.
  
  
  Sincerely,
  
  BODi

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21747588
  
  I am rejecting this response because: they are a scam. Ill be reviewing this with an attorney at this point. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** bike back in 2020 and have been paying for a monthly service. On April 19th my bank contacted me regarding some fraudulent charges on my account and they closed my card and issued another one. Since then I have used my bike multiple times. As most other consumers I have multiple accounts that are auto drafted and as much as I tried to make sure I contacted all of those and updated my billing information it appears BeachBody was missed. Today when getting on my bike I realized that I was having issues and logged onto my account and realized that on April 23rd the day my account is supposed to be autodrafted they instead closed my account. The *** rep says it was because they were contacted by someone that my account was fraudulent, which is not true, as I have had it since 2020. So I asked them how to reinstate my monthly service and they said they would send me a link. The issue is that they want me to pay more. Why should I pay more? No one asked you to close my account, you didn't contact me, nor allow me to give you other billing information. They dropped the ball on this and want me to pay for it.

  Business Response

  Date: 05/23/2024

  Hello *******,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A follow up was sent on May 23, 2024.

  Sincerely,

  BODi

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for the more expensive subscription ($187) to be refunded on 4/8/24. Immediately after asking for the cancellation a pop up indicated it had been cancelled. After receiving the cancellation notification I purchased the cheaper subscription for $147. Despite getting the cancellation notification for the $187 subscription I was charged for two subscriptions and have no use for both. I tried asking **** for refund but they have refused and I have been charged both $187 and $147 for same time period subscriptions. I am asking to have the $187 that the system indicated was cancelled and should be refunded, refunded. Thank you

  Business Response

  Date: 05/23/2024

  Hello ********,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A follow up was sent on May 23, 2024.

  Sincerely,

  BODi

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a year subscription for the **** workout streaming service on March 1st 2024. I never received the email letting me know my account renewed. I have gone back and double checked to see if I have received it. They claim I have but I was watching for it and still never saw it. I have the one from the year prior (2023) as I like them for my own records. I would have contacted them right away if I had received the email and canceled. The only reason I knew it renewed was because my credit card sent me a late fee notice email. I contacted Beachbody as soon as I received the email from my credit card company to get a refund. They have denied me twice but I will continue to try. All they would do for me is cancel my account which was on 4/26/24. I'm wanting a refund, not simply a cancellation. I have already requested that they forward the email about the charge they say they sent to me again so I can have it for my own records and they haven't sent it to me. Every time I contact them I get the same answers and I'm just going in circles at this point. It doesn't seem like they are even reading what I'm sending or they simply just don't care. The customer service representative I talked with today (5/17/24) told me they are no longer Beachbody on Demand and are now **** which costs more and I never received an updated terms of service to read through and sign. I'm not sure how a company can significantly raise their prices and change their name but not give an updated terms of service that they would require everyone to read and sign before they charge you again. I also spoke with a representative last year when I renewed and told them that I did NOT want to renew since they were raising their prices so to be charged again after I told them I didn't want to and not receiving an email about it is beyond frustrating. This whole situation has left me sick to my stomach and I have felt very de-humanized by their company.

  Business Response

  Date: 05/23/2024

  Hello *******,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A follow up was sent on May 23, 2024.

  Sincerely,

  BODi

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be careful because I signed up, I chose the yearly. They were supposed to send a reminder email before the renewal date, which was never received. I didn't find our that it was time for renewal until the charge hit my card. I immediately logged on and canceled choosing the end access immediately. It's very misleading because it states that if you cancel within 30 days and choose this option, you will receive a refund within 5 days. When I didn't receive my refund, I called and was told that's only valid after the initial sign up, not for renewals. So now I paid for a full year, I don't get a refund, nor do I have access to any of the videos even though I technically paid for it since they won't issue a refund. This is stealing. I'm not receiving the item that I paid for. BEWARE!!! **Edit ** since originally posting this, they reached out to say they will open my access to the videos, but no refund. They said they se t the reminder email, but to check the spam folder. If it goes to spam, tbe likelyhood of anyone seeing it is slim to none, and they know this! There refund policy is very predatory and essentially steals from their customers! I'm sure they will respond to this with the same auto email that I've read on others posts. The refund policy on renewals needs to be changed!!!

  Business Response

  Date: 05/21/2024

  Hello ********,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  Sincerely,

  BODi

  
  

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an annual subscription on my credit card for something I was not aware was on auto-renew, nor in which I received an email stating that my renewal was coming up and I would be charged. I did contact the company and filed a dispute but they rejected my concerns and will not refund my money. They sent me a photo of the email they say they sent regarding the renewal but I have not received such email and junk email was checked also. This is poor business practice and I feel that my concerns are similar to those already stated on this site so they need to refund the money for people who do not want their service and say they didn't receive a reminder email. They appear to just want to take money with no customer service. The company states that I have no recourse and their decision is final which is a flawed business model. Any buyer should stay aware from this company as they are not truthful and are locked in to practices that only benefit them.

  Business Response

  Date: 05/22/2024

  Hello ********,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A message was sent regarding follow up on May 22, 2024.

  Sincerely,

  BODi

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21721756
  
  I am rejecting this response because: while your policy states that the subscription is automatically renewed and that you sent me an email in early May indicating a renewal, that email was never received so the contract should be voided. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/24/2024

  Hello ********,

  As previously mentioned, based on a detailed review of your account, a pre-bill notification for the next BODi annual renewal was sent to you on April 3, 2024, at 9:07 AM PST.

  Please check your spam and inbox for the e-mail notification with Subject: Your next year of results with BODi.
  
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on May 5, 2024.

  We have reinstated your membership access until the end of the billing cycle. You will continue to have access until May 5, 2025 (your account will NOT automatically renew).

  Membership renewals are not eligible for a refund.

  Please note, per the terms and conditions you agreed upon at enrollment, you will continue to be billed for digital memberships regardless of usage until you take the action to cancel.

  Sincerely,

  BODi

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a fraudulent order on my account with my name and it was going to ************** where I do not live. The credit card also had my name and It was placed 4pm on Sunday 4/12/2024. I Cancelled it at 7pm on 4/12/2024 and was notified by the system it was already in process and too late. I changed my password. I called first thing Monday 5/13 when they opened and notified them of the fraudulent order, was told they couldn't cancel the shipment but told me they would be sure to stop it from delivering. A Shipping label was then created on 5/14/2024 after the told me the order had already been processed and then ***** picked up at 8 pm.I called today Wednesday 5/15/2024 and told them the fraudulent order shipped please make sure it doesn't deliver. They now told me they had no way of stopping the shipment. Refused to do any other steps to correct the issue such as crediting the fraudulent card with my name(Ran all 3 credit checks it didn't show up but still concerning as my name is on it) and when I asked for them to transfer me to a manager I was told they do not have one. And when I pushed back on a transfer to a manager or additional customer support they said I could just call back the same line.BeachBody knowingly shipped an order that was told to them was not a card of mine or address, Told me I couldn't cancel it, and then created a shipping label the following day and made ZERO attempt to have the shipment stopped and not delivered to this address that again is not mine.

  Business Response

  Date: 05/20/2024

  Hello ******,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  Sincerely,

  BODi

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21716679
  
  I am rejecting this response because:
  
  
  The problem is I gave ample notice for this fraudulent order not to ship. I reached out first thing Monday and it wasnt even processed or shipped until Tuesday afternoon. The fact there is no communication with the ************ center to hold the shipment is disappointing. And then no communication with the carrier to not deliver the shipment that again was identified as Fraud. Which I was told on Monday that the carrier would be notified and the order wouldnt deliver. This card is not open through my bank and I dont know which institute issued it so I have no way to reach out to the bank.
  
  
  The lack of effort on beach body to communicate with the distribution center and the carrier and to just let this order ship and be delivered is the problem.,
  
  ***************************

  Business Response

  Date: 05/24/2024

  Hello ******,

  After conducting a thorough review of your request, account details, and customer service contacts, we understand that you believe the transaction in question was not authorized by you or occurred on an account that you are not the owner of. We strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.
  
  Sincerely,

  BODi

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21716679
  
  I am rejecting this response because: this is the same response they gave the first time and I provided detail as to why I rejected 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/05/2024

  Hello ******,
  
  We have followed up with you via the email address on file with additional details regarding your account.

  A follow up message was sent on June 5, 2024.

  Sincerely,
  

  BODi