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Business Profile

Legal Document Help

Citadel Document Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never completed the services I paid for, no return calls or an explanation. I paid $330.38 for 15 months bringing the total to $4,955.70 all from my bank account I'm not comfortable giving that number over the phone but I can provide you with the records needed and it was all from Apple ********************* Also I've now been sued for the debt that they said that they were going to be responsible for and they said I would get my money back if I did get sued and I still haven't heard back from anybody. It's completely unacceptable because I already had doubts going in and I tried to complete the program to the end and then they sent me over to the attorneys in the attorneys ask for more money because they no longer work with Citadel document Solutions I work this program for 15 months when I could have been doing other programs or paying off my debt myself and now I'm even farther behind and I don't even know how to crawl out of my hole and I would like my money back so I can at least apply it towards something

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2017

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company over ****** to fix my credit and to resolve my credit card issues.Shortly after receiving my final payment they disappeared. With the money I paid them I couldve paid off 3 of my cards instead Im hunting for a lawyer to represent me in court because Im being sued in court

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with ******* and was told I needed to pay a certain amount each month for 3 years and they would invalidate my debt and my score would raise significantly. I am getting calls from all kinds of collectors for all I was told would be handles. I complained to BBB last year but no one helped me. I want all my money returned. I am in a worse situation than before and my credit is worse now than before.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Citadel Document Solutions in 2018 to help resolve outstanding credit card debt. I was told that my debt would be invalidated in approximately 2-3 years and that my credit score would rise significantly, actually being told it would be "almost perfect, if not perfect". I made monthly payments for just shy of 2 years and nothing significant changed. I still have outstanding debt that I was told not to pay because Citadel would negotiate with the credit card companies. I still have collections on my credit report that have not gone away. I've been left in a worse position than when I started this process. At this point, it may have been easier to file bankruptcy.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Citadel Document Solutions to help resolve credit card debt. I was told that my debt would be invalidated in approximately 3 years and credit score would rise significantly. I made monthly payments for 2 years and nothing changed. I still have outstanding debt that I was told not to pay because Citadel would negotiate with the credit card companies. They sold a bill of goods they could not deliver on. They left me in a worse position than when I started the process.

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Citadel Document Solutions closed, and transferred my account, or rather, the new company picked up my account, January 2022 which was ************************* or LPG. I signed up with Citadel Doc. Solutions in March of 2018 and started paying them over $300 monthly to resolve debts from creditors in which nothing of that took place. I was misinformed of the process and was promised that my credit score would raise back up within 3 years and all of my debts would be invalidated within 1-3 years. None of them have been.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I contracted with this company for debt relief for approx. $40,000 of debt. We paid them approx. $365/month for the last 3 years. We were instructed to forward debt collection documentation to them for them to help resolve the debt. They have been unresponsive over the last 8 months while not completing the services they were contracted to deliver.

  • Initial Complaint

    Date:11/17/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive was paying this company for over two years, for their service that resolves disputes with creditors. I paid them thousands of dollars over time, and during the resolution process they disappeared, and now I am involved in a lawsuit with a creditor, who apparently they never submitted any information or any of my funds to.

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I payed and did everything I was asked to do. Now I am just getting ignored. Even the email is no longer active.

Citadel Document Solutions is NOT a BBB Accredited Business.

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