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Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 168 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of tires from them back in November 10th,2022, after multiple empty promises of shipping in 1-2 weeks I still have not received the product and they have not refunded my account. I paid $469 for tires that initially I was told would be delivered with in 2 weeks and its been 2 months with no communication or response from the company

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of ***** truck doors through affirm with the company Dana port distributions. The order for the doors was processed on October 21st. So they contacted me and said it was a delay and they wouldn't ship the doors until 11/25 and I told them that I would wait. SO by then my first payment thru affirm was due on the 22nd, so I paid it. Then I still didn't get the doors shipped out on the 25th like they said so I contacted them again and it was another delay so I opted to cancel the order and get my money refunded. They canceled the order and said my money would be refunded I even spoke to them on the phone and to affirm. ****** said that I had to work it out with the Merchant which is **** port . They have been giving me the run around and no refund still and I canceled the order in November. And on top of that affirm is trying to make me pay for the order I never received because ************* wont issue a refund and contact affirm about the cancellation. I have tried to resolve this issue but I don't know what else to do because I don't feel like its right for me to have to pay 600+ dollars for something I never received. I just want this resolved because I'm not getting anywhere with **** port or Affirm and I don't want this on my credit.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 tires from ************* in May ****************************************************************************************************************************** August 2022. After months of waiting for refund and getting no where emailing them about my refund status. I told them I was going to report them if they didn't refund my money it is now January 2023 and still have not received my refund

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 9/3/21 Item was supposedly backordered continuously Each time the date came up they would push it back I asked for a refund on 12/15/22 They said they would process a refund but never did I called on 1/3/23 and got someone on the phone They hung up on me and blocked my number If I call back it now says the number has been disconnected but if I call from another phone it goes through

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27, 2022 we purchased an ************** 351W dual quad air gap manifold. I was given a shipping date of 2 weeks and was told that they were out of stock. That date came and went. I called to check on it and was told it would be another week. This went on until December 1, 2022 when I canceled the order. I am still waiting for the refund of $519.95. Now when I call, I only get a recording and to leave a voicemail. All email replies are simply our accounting department is reviewing your refund and someone will reach out to shortly I continue to send them daily emails requesting a status update and have also notified the ************************ in ********.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 30 order a door from **** port after numerous emails and phone calls I have no door and no refund. This business is a fraud

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order part for my car. I have paid in full but after countless emails I haven't heard from them nor have I recieved a refund after requesting one.

  • Initial Complaint

    Date:12/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/11/2022 I paid $1329.43 to Dana Port Distribution for 4- Semi-Truck Tires. Item description: Toyo M122- 255/70R225 140/137L (H/16) M122 TL (***** FET ****** They told me they would be shopping me my order and never did. Then when I canceled my order they told me they would refund me my money, which they didn't do. My order is #************. They don't return my calls and only send short emails.

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/2022 THE ***** # IS *********** It was handled through AFFIRM This was cancelled on August 24th of this year.************* acknowledged the cancellation - they still say - a refund is in process!!I have sent the information to AFFIRM - they only acknowledge that the loan is past due - since November 5th of this year. They owe me $273.96 on the loan. I stopped making payments on the loan. There is a stop payment on my account until February of 2023. I refuse to pay them any more money than what they have already taken. Why would I be expected to pay on a loan that was cancelled in August of this year (2022). They owe me $273.96 already - I have paid for everything I have gotten from AFFIRM. I stopped paying on this loan in November of this year. There is a stop payment on my account until February of 2023. That was when the loan was supposed to be paid in full!!I am very angry about this!!How long does it take to get a refund from **** Port? it says **** days for a refund - it has now been 4 months - I have the e-mails from ************* from August of this year (2022) stating that a refund is in process. I would think that after 4 months - this would have been taken care of. They do not contact AFFIRM either - I have suggested that they do this. Have they done this? H*** no!!Other wise - I would not be getting very nasty e-mails from AFFIRM!!I want to *** both of them. They owe me $273.96 right now!!!Please, please handle this for me.Thank you ******************** ************* - I can be reached at this number **************** or at this e-mail address

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product on September 30, 2022. I still have not received the product nor have I received a refund for my order. Please see the attachment labeled "GMAIL ORDER #************" for correspondence between myself and the so-called "company" in question. Please see attachement labeled "Dana Port Distribution" for other BBB complaints. Why hasn't this "company" and website been shut down?!

Dana Port Distribution is NOT a BBB Accredited Business.

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