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Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 168 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item online 2/28/2022. Waited many months for shipment for paid item, they kept notifying me of item on back order. I waited until the 7th month with still no item, then cancelled my order 09/08/2022. Refund was started and gave them some time to pay, still no refund to date, today 12/06/2022. Have been in email contact with them with always the same reply with back order situation. Rarely do they answer their phone but they have told me 3 times the refund would happen by end of day, never happened. Thank you for any help, this is a terrible/scam company. Order# *********** 2/28/2022 Amount of $401.62 their phone number ************ their email ****************** web page danaport.com

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid over **** dollar for tires and they said the order wasn't going to ship when they said it qould. Canceled the order and keep getting the run around on my refund. Which has been weeks now. Will not answer the phone or return phone calls. Total scam

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On nov 15 2022 I ordered two tires from Danaport.I waited a week and never received shipping or tracking info.I contacted via e-mail and cancelled my order and requested a refund. I was told my refund would take 4-5 days.I have contacted them daily for the last 16 days and no refund. I get the same accounting ***** run around.I have no product and I have not recieved a refund.They have a refund policy published on there web site that they are clearly in violation of.I have every e-mail saved as well as all of there replies.

  • Initial Complaint

    Date:12/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with danaport distributions. ************ and after 6+ months never receiving the item, I requested a refund. I have over a dozen emails stating I will be called by accounting to process a refund. I never get a call, I have left message with them and when I did reach someone I got hung up on.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered tires from this company. They told me they have them in stock. Once I made payment they told me they don't have the tires in stock and I have been trying to get a refund for 3 months now. They blocked my number so I can't call them. I try to call from different numbers and once I give them the order number they block the number I am calling from. The email with the refund request says "refunded", however, I never received my money. This is a scam company.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of tires in April and they kept telling the factory was behind in their orders and kept giving me a ship date every time I called them or emailed them, in their emails they told me I could cancel the order any time I finally cancelled the order and now I have been waiting for a refund, so now every time I call about the refund I get a different date of when I will receive it and I never get the refund. I am looking for a refund for the purchase I never received and now cancelled. looking for help to resolve this issue, thank you ****

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought some auto parts, it was on backorder for 3 months, cancelled order, they responded with text and emails about refund in 5-7 days, no refund given after several weeks and they blocked my number, call from another phone and call goes through no problem, no refund issued, filed dispute with credit card company, REFUND WANTED

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 6/30/2022 Amount: ****** USD Item: MagnaFlow ***** ****** Prius L4 OEM Underbody Single Direct Fit CARB Compliant Catalytic Converter 1 Dispute: No refund at all after non-delivery and cancellation from 09/19/2022 until today Status: No resolution at all. Stream of email promises only.Order #************

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/23/2022 I placed an order .On 10/27/2022 I canceled due to a Tex saying it would be delayed and I would be refunded.After a couple weeks I text back asking when will I get my refund I was told I a couple days.I have called them on two other occasions.They keep telling me in a couple days.The item # *************** /cost ******

  • Initial Complaint

    Date:11/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered tires for $521.99 after several emails and 3 months later still have not received product requested a refund and no response when call just get voicemail.This website needs to be shut down it is a scam.

Dana Port Distribution is NOT a BBB Accredited Business.

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