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Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 168 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order tires for my car. Order was placed sept 12. Said they would ship directly from supplier. After receiving nothing i emailed them multiple times and they just say there still on order. I asked for refund and never received an answer. Order confirmation number is ********** and the amount was $902.76.

  • Initial Complaint

    Date:01/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 5th of December, 2022; I placed an order with Dana Port for an AFE cold air intake for my Jeep Cherokee in the amount of $271.80 (order# *************). I received a confirmation email, but no subsequent tracking info was provided. I enquired about this and was told it was in shipping. After 6 weeks and no product to my door, I enquired again. Receiving the same response, so I asked for a refund and was told they would have to try to stop the order. It's been over a week. Still no refund or parts. Communication has ceased. Help with this issue would be greatly appreciated. After further investigation and reading reviews of the company seems like this is a common theme. How are they allowed to stay in operation? Thank you for your time, **** *******

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car part from **** port Oct.19, 2022 . It took a month for the company to say they couldnt not fulfill that order and they would have accounting work on a refund. Been waiting and have not received a refund for $941.47. *** sent numerous emails and left messages and havent not received any calls from accounting. The sales representative for that company keeps replying to my emails that accounting is working on it. Its been 2 months and nothing. Please help.

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 29th,2022 I purchased a tuner kit from **** port for $781.30. They kept pushing the ship date back everytime I would email or call. Then on September 26th,2022 I requested a refund. Now when I call there number it tells me it has been disconnected. They won't return my emails or phone calls.

  • Initial Complaint

    Date:01/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two tires on September 19th 2022, I requested an update and they stated it was on back order for a week. After the week came by I issued a refund, they did not process it. They waited until December 23rd to issue it to affirm (my financing company). I called them today (the 16th January) for an update and ****** said **** port racing lied and gave the wrong order number so affirm cannot process it. I do not have the product, Im paying on them still, and they blocked my cell phone number and are ignoring my emails.

  • Initial Complaint

    Date:01/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a catalytic converter from **** Port distributors. They charged my account 786 dollars.. This is over 3weeks and ago which was to be shipped within 24 hours. I have tried calling getting a voice-mail everytime. I texted numerous times and have not received any response .Looking for other ways to contact this company I came to the reviews and realized this company was a scam. Even though they have a store it is 500 miles from me. The cost to go there would cosr as much as the part costs.I would have trouble filing criminal charges because of the distance.I hope if you can't help me ,at least close them down so they would be unable to cheat people. You have my information if you want to talk to me or need more information. Thank you for your help.

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 9/21/2022 Ordered 2 tires Paid $448.37 via my credit card Was told many times the tires would be shipped in a few weeks When I requested a refund I was emailed and told to contact your credit card company because they are not able to issue refundsOrder number# ************ I do have the complete email chain from **** Port Racing Distribution

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some parts from **** ports website they went through with the order two months went by never received it cancel that they said they would give me a refund and now it has been about four or five months, and I have not received my money they have blocked my number and when I send them an email they say someone will get a hold of you from accounting and no one ever gets a hold of me Im just trying to figure out how I go about getting my money back since I never received parts, and I think its pointless to be paying on something that I never received.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered tires from them July 2021. Got the runaround for months until it was passed the time my CC company could do a charge back. $614 gone and they won't process the refund even though they told me it was done already. Give my money back!!!

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Corsa ***** Cadillac Escalade 6.0 polished sport cat-back exhaust from **** Port for $1,188.99. I bought the product on 7-18-2022. I contacted them multiple times and was told the shipping date is getting moved back up until I canceled the order. I canceled my order on 10-7-2022. I have contacted them multiple times and they would tell me their accounting apartment is working on it. I called them on 11-16-2022 and was told I would get my refund on 11-18-2022. I have continued to contact them and the keep giving me the the accounting department is working on it. I also just found the BBB complaints on this company and all the people have had the same experience with not receiving refunds after canceling orders. I would just like to get my money back and move on from this. Thank you.

Dana Port Distribution is NOT a BBB Accredited Business.

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