Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 739 Customer Reviews
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Review fromAmanda P
Date: 03/10/2025
1 starI have spent hours on calls with Mint mobile. Representatives are apathetic to the customer. They read a script and quote policy. Representatives researching my case say they will call with a response within a time frame and do not. This lack of response shows the lack of integrity this company holds. Everytime I call I am told I never ordered a phone or an eSim. It takes 20- 60.mimutes for a *** to research and find my order but not before belittling the customer. I was quoted my 7 day window expired to return the phone. I stayed with the service and had another issue, so I decided to port to another carrier service. Now my minor son is traveling out of state with a locked phone I can not return! The generic customer service email will not return my emails. I have called and been given the brush off that someone else is handling this case. MINTMOBILE Cares has not responded in 12+ hours. I was told my case would be expedited to 244 hours. It is now nearly 48 hours. I have a new provider yet can't activate the phone. My phone is still locked. I just want to give warning to others. The service is great until there is any kind of problem. I do not recommend using this company. It's been a nightmare and did not save me money.Mint Mobile
Date: 03/11/2025
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the phone. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromLisa K
Date: 03/08/2025
1 starMint mobile is trash .I have tried several times to activate my **** card and called no luck.Mint Mobile
Date: 03/10/2025
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the activation. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromChristine S
Date: 03/04/2025
1 starjoined **** on the 3 months for $45, I did the esims which did not go well with my phone. I referred a friend, sent her the link via e-mail. I helped her set up the account via that link and neither of us received our credit. I was to get a ***** credit and she would have received a ***** credit. I'm positive link was sent to her, used and Mint said sorry it says you didn't send link correctly and refused to give us the credits. needless to say we won't be staying with Mint with how they do business. Very disappointedMint Mobile
Date: 03/05/2025
Dear *********, we apologize for the frustrations and inconveniences you've experienced with the referral credit. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAngie W
Date: 03/02/2025
1 starHorrible. Service is intermittent at best. No humans actually work there, so there is no way to get assistance when their "service" goes out. Totally bizarre. They hate their customers. I do not recommend this crappy cell service provider.Mint Mobile
Date: 03/04/2025
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the services. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromJanet L
Date: 03/01/2025
1 starWould not recommend. Signed up to switch to Mint Mobile and my phone went immediately to SOS mode. Called the next morning, told it was in process. Waited the ***** hours, called again...in process. On the phone with them for 2 hours and was told we would get a call back within 4 hours. Called again, talked to a supervisor who opened the ticket and was told we would get a call back.I was without phone service for 5 days with no resolution. The representatives were all polite and offered apologies repeatedly, but no solution was offered.Cancelled after 5 days and they issued a refund. On 3 of the 5 calls the call was dropped by Mint Mobile with no return phone call. Not the kind of company I want to deal with.Mint Mobile
Date: 03/05/2025
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the services. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromRoshan T
Date: 03/01/2025
1 starThis is one of the worst customer care and I have been using it for years. they wanted to pay you advance in three months or whole year and when you wanted to cancel it .it doesnt give you any refund . Its a ****** up service. They did not refund me any moneyMint Mobile
Date: 03/05/2025
Dear Roshan, we apologize for the frustrations and inconveniences you've experienced with the refund. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMaureen T
Date: 03/01/2025
1 starMint Mobile did a "bait and switch" on us. I received an email from Mint Mobile telling us if we signed up with MM with a family plan, we would get two lines $30/month for both, unlimited text, talk and data for 2 years. We signed up Dec 7, 2024, and they billed us for 3 months in advance. We were told to check back before Jan 2, 2025 to make sure we receive the 2-year promotion. We called on 12/28/24, spoke with ***** who told us nothing on our account for that promotion. ***** **** up on us. We called Jan 2, 2025 to see if anyone could help, sent to Ticket Advisor who told us that offer was for new customers only, which we told them we were new customers on *********. I waited for my new billing to see if somehow the rate was correct.On 2-19-2025 I noticed my billing to sign up again was for $60/month for 2 lines, unlimited talk, text and data. I immediately called MM, representative listened, put me hold and then disconnected me. Immediately called back to MM, talked to Ash. She said nothing in records of us having an issue, but that promotion was for 1 line and bring in a family member. I advised, I have the email, and it does not say that. Ash tried to change it, but said the system will not let her. She got me over to a Supervisor, ******* who said the email I received was for existing customers only, and there is nothing he can do. I have been getting the run-around with MM for too long, Mint Mobile seems disorganized with their representatives and dishonest with their promotions, so we decided to switch back to ***** On 2-25-2025 I called Mint Mobile to get a transfer pin to ***** ******** asked why we were leaving, I told her it was because we felt Mint Mobile lied to us by doing a ************** gave us the run-around, they are very disorganized and now we cannot trust Mint Mobile. She acted like she could give us the promotion now, which I told her, not falling for that again, we cannot trust you.Mint Mobile
Date: 03/05/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the promo. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAllison R
Date: 02/26/2025
1 starWORST ****************** EVER. DONT WASTE YOUR MONEY OR TIME!!!!Mint Mobile
Date: 02/28/2025
Dear *******, We apologize for the frustrations and inconveniences you've experienced with the services. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromStacie H
Date: 02/25/2025
1 starBuyer Beware. You get what you pay for. First, they do everything possible to keep you in the non-human loop when calling customer service. Once connected with a human, they are pretty useless. I set up an account for an older friend who needed help and just wanted a phone for emergencies. I paid for service and the account was under my name. They insisted on having his name and email address. Therefore, they sent no correspondence to me. It all went to him and I knew nothing of past due fees, etc. After some time, they terminated the service. Now to get it back, I have to start from square one. It was an arduous process the first time, I'm not doing this again. It is worth it to pay twice as much to have humans that listen and can perform simple tasks.Mint Mobile
Date: 02/28/2025
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the account. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromSyerra T
Date: 02/24/2025
1 starI prepaid for a 3-month unlimited data plan, and my phone number wasn't transferred over from my previous provider. I got my number transferred around 11:45 AM, and Mint had my number, but I couldn't call or text anyone. I had to fight with them to get a port pin. They wanted to "fix" my account as it was "stuck" in activating, and they kept "troubleshooting," but nothing was working. They kept telling me it could take an hour. An hour passed, I called, and I was told it would actually be another hour, making that 2 hours in total. That didn't work. They told me they couldn't escalate it and it would take time. I have been trying to fix this from 10 am to 4:30 pm while trying to go on with my day, and it took me sobbing on the phone out of frustration and panic as I didn't want to lose my phone number as it's sentimental to me. If I could rate this a zero, I would; this has been one of the worst experiences I have ever had with a phone service, as I also had to fight **** for my number. I am now looking into another phone service. I would not recommend this to anyone; it's not worth the frustration and distress this experience has caused.Mint Mobile
Date: 02/28/2025
Dear Syerra, we apologize for the frustrations and inconveniences you've experienced with the services. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile
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