Reviews

Review Details

• Review fromcustomer t m

  Date: 03/28/2023

  1 star
  In 2020, I signed up for the "Unlimited Everything" plan and received the corresponding service. Since then, I have been paying for the plan on a yearly basis, and last year, I discovered that Mint Mobile had changed my plan without notifying me. I foundout that I could not continue with my original plan, the company did not comply, and instead started advertising a different plan as "Unlimited" that has major limitations on data usage, However, my main issue is that since May 2022, I have not had any SMS and internet service. I use this number for my business, I am not receiving messages from my clients and my work is suffering. I have been in touch with Mint Mobile's customer service representatives regularly, but, they have not been able to resolve the issue. Despite their polite and promising attitude, the problem persists, and it is affecting my business as this is the only phone I use.After numerous attempts to fix the problem, Mint Mobile opened a ticket with T-Mobile, as they claim that they have tried everything on their end, including providing me with a new SIM card and I purchased a new phone. However, their manager recently informed me that I had used all of my "unlimited" data, which contradicts their claim of offering unlimited everything -a plan I originally signed upfor.Furthermore, I have requested a refund of the money I paid upfront for another year and for service I did not receive since May 2022, but Mint Mobile manager has refused to refund my money. She stated that I had 7 days to cancel it..but, they are charging me for the service they are not providing. I want a plan I paid for and service that works, otherwiseI want my money back.Mint Mobile's recent claim that I have used up all of my "unlimited" data is particularly troubling as it raises questions about their false advertising. It is unacceptable for a company to advertise something as unlimited when it is in fact limited, and refuse to refund money for services not provided

  Mint Mobile

  Date: 03/29/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromRoselyn i F

  Date: 03/23/2023

  1 star
  MINT ***** Upon registering, they informed me that my phone was compatible with their service.After 3 weeks without service, trying to resolve with agents, mint says, my phone IS NOT COMPATIBLE.They charged me for 3 months (required), When I tried to cancel, they said I had only 1 week to cancel. I HAD NO SERVICE FROM DAY ONE.HOW CAN THEY NOT REFUND AT LEAST A PART OF MY $52.00 ????? STAY AWAY GREEDY SCAM

  Mint Mobile

  Date: 03/27/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromanthony p

  Date: 03/21/2023

  1 star
  Could not have had a worse experience. They charged me TWICE for a three month service. I received their sim on Sat 2/25 and cancelled 2/26.Sin card did not work. I had signed up on 2/19. They told me on 2/26 to wait **** days for my refunds. The refunds never came. Chatted with agent and after much haggling, was promised an e-mail the very next day detailing my full refund. It never came. This is absolutely the worst company I have ever dealt with in my 78 years on this earth. They are lucky they were able to talk T-Mobile into buying them. T-Moble is going to have their hands full.

  Mint Mobile

  Date: 03/23/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromSharon S

  Date: 03/19/2023

  1 star
  No service anywhere I go can't send text or pics without refreshing network all the time. I can't make phone calls unless refreshing network otherwise it shows emergency calls only.

  Mint Mobile

  Date: 03/20/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromMike W

  Date: 03/17/2023

  1 star
  Im writing this review of Mint Mobile for all who are thinking about using their service. This is my experience! I discovered that there were two red flags that should have caused me to pause, before going with Mint Mobile. The first red flag was, having to purchase a 3 month plan up front. The second red flag was only having 7 days in which to cancel the plan. I think most people will agree that 7 days is not a sufficient amount of time to check out a new service. Especially when you call Mint Mobile with a problem they will want you to try this and try that, before you know it seven days have passed. You just lost your three months payment. They will not refund even a portion of your payment, even if you have poor service in your area. I have the emails to prove it!My suggestion to anyone who wants to try Mint Mobile is that if your first use doesnt work 100%, CANCEL IMMEDIATELY, else you will probably lose you full payment!

  Mint Mobile

  Date: 03/18/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromEllen C

  Date: 03/16/2023

  1 star
  zero I got involved with trying to get service and have paid for but still can't use even the phone i bought will not work. $357 its has costs me and i am using straight talk for service because their customer service has not helped me at all...

• Review fromJames L

  Date: 03/16/2023

  1 star
  After working with Mint Mobile for 8 hours over the course of 2 days (in which they lied to me that my phones were locked, my numbers were locked, my devices were incompatible with their service - after their website claimed they were); I have been told to "wait an hour and someone will get back to you with the information needed to port your telephone numbers away from Mint Mobile".Horrible. ************************* may advertise for them/be a part owner; but they **** like a 3rd world company and not ******.

  Mint Mobile

  Date: 03/17/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromJERRY H

  Date: 03/16/2023

  1 star
  They ripped me off. Started to get service. gave them $50. couldn't go there so stayed where I'm at but they would not give me my phone service money back. Quite simply if they can steal from you they will.

  Mint Mobile

  Date: 03/17/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromSh N

  Date: 03/15/2023

  1 star
  After paying for a year of service on both my ********* accounts, we suddenly lost service after being hacked and lost all access. Chat support was unable to assist, tech support never returned our calls, receiving a case # means nothing. In order to get phone service we had to get new phones and SIM cards. After 1 week of no service nor progress, here we are...screwed out of our money, and no access to phone service. Customer support is absolutely useless and anyone I talked to on the phone could barely speak English.

  Mint Mobile

  Date: 03/17/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromShannon H

  Date: 03/14/2023

  1 star
  This definitely a huge scam and I just got robbed of $300!!

  Mint Mobile

  Date: 03/16/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile