Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian Consumer Services

  2544 Ashbrooke Dr Lexington, KY 40513-1431

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  Experian Consumer Services

  PO Box 1829 Agoura Hills, CA 91376-1829

• 

  Experian Consumer Services

  535 Anton Blvd #100 Costa Mesa, CA 92626-7199

• 

  Experian Consumer Services

  315 N La Cadena Po Box 970 Colton, CA 92324

Review Details

• Review fromAaron C

  Date: 12/26/2023

  1 star
  I had someone about 8 years ago change my mailing address without my permission to another state. I never lived in that state ever. I took all the required steps for all the credit monitoring companies as well as creating and forwarding a police report. I have contacted Experian at least 3 times to get the address removed by filing a dispute. I looked at my Experian report and found the disputed address back on my report. I also tried to call and talk to a operator (complete waste of time).

  Experian Consumer Services

  Date: 01/02/2024

  We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to dispute inaccurate information on your credit report. However this complaint is handled in a different Experian(R) office and we have forwarded your correspondence to the following division for review and response.Experian(R)P.O. Box **** ****** ** ***** Toll Free Telephone Number: ************ Because we are unable to assist with this issue, it is recommended that you contact Experian directly. Thank you for allowing me to assist you in this matter.

• Review fromIan W

  Date: 12/26/2023

  1 star
  1. I'm pretty sure that they have 2 accounts for me, and even though I have been attempting to get clarification on this ,not one customer ********************** representative has been willing to do anything more than transfer me for an hour or disconnected or both.2. I am consistently ignored, treated as though I am worthless or just don't have any intelligence. 3. Even in email correspondence given answers that are not pertinent to my questions or concerns regarding boosts,connectivity with my personal bank accounts, (message states the issue is on the side of experian) 4. ****, incapable of communication in English whether speaking or listening witch is important because it involves how my insured licensed business operates. 5. I have been polite despite the numerous issues and grievances that I feel are justified and need to be addressed like 3 months ago when I started to like I was not being properly represented. 6. Despite all this repeated offensive management of my financial situation challenge anyone who cares about the way this company is represented to find an instance of me being rude, abrasive, impolite fowl, unprofessional. You can't because I am not. 7. I received a letter from an organization that was responsible for my information leak and giving 2 years of premium service despite my documents and having all need confirmation codes still do not have what twice I have spent hours attempting to actually get the service and have a working clear and concise accurate analysis of my financial situation. 8. The app malfunctions constantly and has serious flaws in what it takes and uses in my regard and that is causing me to be robbed of the same equality in spending or borrowing or investing that I feel others may enjoy. Its not personal I don't matter. I'm so frustrated after the way I have been disregarded and financially damaged by this companies disconnected calls after an hour misrepresentation of my inquiries or condescending rude employee's

  Experian Consumer Services

  Date: 01/09/2024

  Thank you for writing and expressing your concern regarding your membership with Experian(R) Premium. We pride ourselves on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. We do not show that you have two memberships with Experian. While we do our best to work with as many financial institutions and utility/communications providers as possible, we are unable to guarantee connectivity with all such accounts. The following disclosure appears on our landing page, in close proximity to the link to start the enrollment process for Experian Boost: Results may vary. Some may not see improved scores or approval odds. Not all lenders use Experian(R) credit files, and not all lenders use scores impacted by Experian Boost. The following disclosure appears in our Terms and Conditions, under the subheading, EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS: Experian Boost may not be able to obtain data from all of your financial accounts. If we lose connectivity to your Linked Accounts for any reason, including incorrect banking credentials, you understand that ECS will not be able to access such data for use in Experian Boost, and dormant data may be removed from your Experian credit file as provided herein. Even if dormant data is removed from you Experian credit file, ECS and Experian may continue to store your Consumer ************************ for the purposes identified above. In addition, please note that Experian Boost may be subject to service disruptions, and ECS makes no warranty as to the availability of Experian Boost. You may attempt to reconnect your financial institution to Experian Boost at a later time. Let us assure you, the statements made to you by our representative are not in accordance with our policies. We will be addressing these allegations directly with the representative and will take the appropriate steps to prevent a reoccurrence of events. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.

• Review fromKathryn K

  Date: 12/23/2023

  1 star
  Can never get into my account. Can not get in touch with someone who speaks good English. All you want to do is sell your products. You dropped my score by 20 points for no good reason. You ate playing with peoples lives because you can!!!! I closed my apple card because of fraudulent charges and this is what you do? You should be ashamed.

  Experian Consumer Services

  Date: 12/28/2023

  Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromKiara G

  Date: 12/21/2023

  1 star
  I wish i could give 0 stars. Im not even sure why Im being changed almost thirty dollars a month. But i dont want it! And dont recall signing up for this! I tried to cancel it online, but all they do is ask for a new card number to pay, with no way around that screen. So i try to email them to cancel this membership but theres no email. Just a website. No chat option or call back option either. How is that possible. So i carve out some time in my day to call and cancel this membership. And its impossible to speak with a human rep. I just kept going in circles. It was the worst self help system i have ever encountered. And i never got thru to anyone. And this is the company that i should trust with my credit?!? Disgusting.

  Experian Consumer Services

  Date: 12/28/2023

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM . Our records indicate that you enrolled with CreditWorksSM on December 14, 2023. Per your request, your paid benefits will cease, effective December 28, 2023. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromMichael H

  Date: 12/16/2023

  1 star
  Less than one. Telephone system is useless. There is no way to contact a human being if your questions don't fall under very limited and specific categories.No way to get through to verify and update my profile information. They just make up stuff and throw it on my credit report and refuse all efforts at correcting my information in a timely fashion. Why don't they verify my information BEFORE they permanently put stuff on my credit report? Someone somewhere makes a typo and suddenly that becomes part of my permanent credit history???I think Experian is the fraudulent entity in the credit monitoring ecosystem.

  Experian Consumer Services

  Date: 12/20/2023

  Thank you for expressing your concerns regarding Experian(R).Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter

• Review fromJameka S

  Date: 12/15/2023

  1 star
  They have my direct deposit but will not release my money. They keep saying theyre doing research. My employer has already approved and sent my funds. Very fraudulent and I will be closing the account immediately

  Experian Consumer Services

  Date: 12/20/2023

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM Basic. I have tried to reach out to you today at 11:30 AM CST but unfortunately was unable to reach you. I did provide you with my contact information to reach back out to me regarding your concerns with Smart Money. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromSarah H

  Date: 12/14/2023

  1 star
  I was a subscriber to experian to get my credit together. It worked. My credit score rose up very rapidly. Then they started exposing my bank account dollar amount to of course get me better offers, but it also set me up to be robbed or much worse. I asked them to take it off and they didn't at first. Then I asked them again and I decided to stop my subscription and take my monthly bill payments off as well to close my account. Well ******************* office called me and it was intimation to me. So I did what was asked, which was give them a good review/survey. After I did that, my credit score continued to drop. The reason because I filed for chapter 7 bankruptcy. This company should NOT be allowed to do this to anyone. They are definitely a ************** especially towards African American. I have been turned away from anything I've applied for even my own bank because they also use Experian credit Agency. I will join in with whomever wants to bring a lawsuit against them. Thank you in advance.

  Experian Consumer Services

  Date: 01/02/2024

  Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors. The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromRickey G

  Date: 12/13/2023

  1 star
  Broken website, lost information overnight and can not correct it. Even a simple phone number change can't be accomplished. Customer ********************** nearly non existent by phone. Email customer ********************** is a joke, They have no idea what to do or how to fix a problem even simple ones.

  Experian Consumer Services

  Date: 01/02/2024

  Thank you for writing and expressing your concern regarding your membership with We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. I have sent an email to you with my contact information. If I can be of any further assistance to you in connection with this issue please do not hesitate to contact me.

• Review fromKr R

  Date: 12/13/2023

  1 star
  They let creditors do what they want. They can place what they want on your credit, they can report paid off accounts months later. When you call you get ppl who dont speak english or answers your questions. Just know this bureau is fraud and will always be fraud.

  Experian Consumer Services

  Date: 12/28/2023

  Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJoseph C

  Date: 12/06/2023

  1 star
  Impossible to speak to customer **********************. My phone number was wrongly associated to another credit check and I cant fix it

  Experian Consumer Services

  Date: 12/28/2023

  Thank you for expressing your concerns regarding Experian CreditWorks? Basic. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.