Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian Consumer Services

  221 W 79th St Apt 3R New York, NY 10024-6229

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  Experian Consumer Services

  213 Willow Bend Ste. 152B Sacramento, CA 94203-0001

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  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

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  Experian Consumer Services

  475 Anton Blvd Costa Mesa, CA 92626

Review Details

• Review fromMichael B

  Date: 10/07/2022

  1 star
  These guys are a complete joke. How they maintain any customer base is beyond me. Di9k suckers and money whores! I have 15 pages in the ALERTS and not a single one of the accounts is mine. Then they tell me I have a "0"score? stupid A.F. This is whats wrong with capitalism, *I would rather have the choice of leaving negative stars but in order to post this you have to give them 1? That doesn't represent my review, negative 5 is more like it.

  Experian Consumer Services

  Date: 10/13/2022

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. If there is inaccurate information on your credit report, that information will need to be disputed. To dispute possible inaccuracies on your credit file you must direct your requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit http://ftc.gov/bcp/edu/pubs/consumer/credit/cre35.pdf Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: http://www.experian.com/dispute/Mail: ************************************ Telephone: ************** Equifax(R):Online Dispute: https://www.equifax.com/personal/credit-report-services/credit-dispute/Disputes via **** postal mail:Equifax LLC ****************************************** Telephone: ************** TransUnion(R):Online Dispute: http://www.transunion.com/corporate/personal/creditDisputes.page Disputes via **** postal mail:TransUnion Consumer Solutions ************************************************ Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJohn W

  Date: 10/02/2022

  1 star
  CONS:- Claims No Credit Score? Despite consistent early payments on bills as well as other accounts conveniently not listed without wanting my Bank Account information?- Items showing up on Credit not applicable to myself.- **** limited list and generic credit history. Not at all thorough. For example, when applying for a home loan, there was every single detail about credit history. Experian literally only showed 1 thing on my credit.- Linked with another of the same name which was not me. - Poor/Lack of Solutions to resolve issues.- Misleading, Over-hyped. Nothing to improve my score or lack of as mentioned above.- Not worth the monthly subscription, can find better, more detailed solutions on my own.- Gave list of Credit Cards I was eligible to apply for, only to tell me my Credit doesnt apply.- TrustPilot? 3rd Party/Spam/Sell Info? Attempted to submit 1 STAR review, and prevented, though you will see on their site only 5 star reviews.PROS:- Great concept, (though underdeveloped).- Removed from specific lists, (though I assume now not a member back on their lists).Conclusion, based on the experience mentioned, it is simply not worth my time, or money. Generic, Misleading, Not thorough, not at all helpful.

  Experian Consumer Services

  Date: 10/13/2022

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Regarding your concerns with Experian Boost, an account must be a utility or telecom (mortgages are not included) with at least three bills paid from the connected bank account over the last six months in order to be eligible for Experian Boost. Experian Boost also only picks up online payments and does not include check or cash payments. Additionally, Experian Boost requires that you have online banking with your bank or credit union. We cannot manually add accounts to your Boost program. Once you establish a link with your bank and Boost by signing in with your bank credentials on our site, the accounts are then identified by our program and presented to you for verification.There are instances where Experian Boost is unable to identify certain utilities, and in these instances the feedback received is provided to our development team. As we continue to improve it is possible that your utilities may become eligible. We suggest keeping your bank account connected as the system will continue to scan, and if at some point your utility or telecom payments become eligible you will be notified via email.Please note, we do not ***** or deny credit. Each credit *****or makes such decisions based on its own guidelines.Regarding partner offers presented within our membership products, our Terms and Conditions state, in part: Please note that prequalification for a credit opportunity available through a third party does not guarantee approval, and you will need to submit an application with such third party if you choose to apply for a prequalified offer (and such application may result in a credit inquiry that can impact your credit score(s)).When selecting to apply, our website also advises the consumer that they will be redirected to the credit *****ors website to complete the application process, at which point the credit *****ors terms will apply. The following disclosure also appears in our Terms and Conditions: For complete information on any particular offer, see the terms and conditions on the issuer or lender's website. Once you click apply for any offers, you will be directed to the issuer or lender's website where you may review the terms and conditions of the applicable opportunity or offer before applying.To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit http://ftc.gov/bcp/edu/pubs/consumer/credit/cre35.pdf Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: http://www.experian.com/dispute/Mail: ************************************ Telephone: ************** Equifax(R):Online Dispute: https://www.equifax.com/personal/credit-report-services/credit-dispute/Disputes via **** postal mail:Equifax LLC ****************************************** Telephone: ************** TransUnion(R):Online Dispute: http://www.transunion.com/corporate/personal/creditDisputes.page Disputes via **** postal mail:TransUnion Consumer Solutions *********************************************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.