Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

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  Experian Marketing Solutions

  601 Experian Pkwy Allen, TX 75013-3701

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  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

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  Experian Consumer Services

  Colton, CA 92324

Review Details

• Review fromCharles W

  Date: 10/24/2022

  1 star
  Experian is a SCAM. Experian reports their score higher than TransUnion and Equifax which are similar. Experian is more interested in selling paying customers credit cards. Customer ********************** is designed to never get answers to questions they don't want to answer.

  Experian Consumer Services

  Date: 10/31/2022

  Thank you for writing Experian(R) concerning your score and your marketing emails.Our records indicate you enrolled in our Experian IdentityWorksSM Premium membership on August 15, 2018 and that membership is still active.We have opted you out of our marketing email effective October 31, 2022. You should no longer receive credit card offers.We realize that you may have seen a discrepancy in the score you received from another credit reporting agency and the score provided as part of your membership. We try to make it a point to inform our customers that various scoring models are available in the marketplace and each credit reporting agency chooses the scoring model for their product.Here, the score that is provided as part of your membership is the FICO(R) 8 model based on Experian(R) data. It is a score that many lenders use in the credit application decision-making process. FICO(R) Scores, ranging from 300 to 850, are developed by Fair ***** Corporation which specializes in developing credit-scoring systems for lenders and other businesses. This can help you see and understand how lenders may view your credit worthiness. It is used by many lenders and is indicative of your overall credit risk. We hope that this provides you some clarity as to the discrepancy between the two scores you received and the various scores available in the marketplace.

• Review fromAndrew S

  Date: 10/21/2022

  1 star
  Theyre absolutely thee worst work out of the garage start up I cant even call them customer ********************** company because you have to have an actual individual answer to be called customer ********************** company Ive been trying for about two hours now to speak with someone about why my membership all of a sudden charged me their premium service fee when Ive been a free use customer for along time now and I cant even speak with anyone to find out why this happened. TLDR TLDR TLDR TLDR TLDR TLDR TLDR yall blow so hard I cant even feel the wind anymore because the force of bs coming from yall is so hard even ***************************** D couldnt get that big to F the world for 72 hours but yall can keep it going 24/7 365.

  Experian Consumer Services

  Date: 10/28/2022

  Thank you for writing Experian(R) about your membership billing.Our records indicate you enrolled in Experian CreditWorksSM Basic on March 5, 2022. That same day you upgraded to Experian CreditWorksSM Premium and then downgraded later that same day to Experian CreditWorksSM Basic. On October 11, 2022, you upgraded to Experian CreditWorksSM Premium. On October 21, 2022, you again downgraded to Experian CreditWorksSM Basic and this product is pending to start on November 20, 2022. With this complaint, we have cancelled you to no benefits and then added the complimentary Experian CreditWorksSM Basic to be effective October 28, 2022.You were billed the membership fee when you upgraded to the paid Experian CreditWorksSM Premium product and received the 3-bureau report. We have, as a courtesy, issued a refund $24.99 on October 28, 2022. Please allow 3 - 5 business days for these funds to process to the credit card account. We hope this information is helpful when considering this matter.

• Review fromBrenda D

  Date: 10/16/2022

  1 star
  I have been trying to unsubcribe from Experian to ***** , *****. They will not remove my name for some strange reason. I didn't apply for this service. This is very annoying to me.

  Experian Consumer Services

  Date: 10/26/2022

  Thank you for writing to Experian(R) concerning your membership.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on July 30, 2019. At your request, we have cancelled your membership on October 26, 2022.Unfortunately, we are not able to delete your online account and profile at this time. We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act. In addition, pursuant to federal regulatory requirements, we must retain a customers core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years. Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.We hope the above information is helpful to you in considering this matter.

• Review fromRahul M

  Date: 10/16/2022

  1 star
  I signed up at Experian at their website and after logging in successfully first time, I have not been able to sign in again. It first tells me that my username is incorrect and when I use the username that they sent to me it claims again that the username is incorrect. I am unable to login and unfreeze my credit report.This is a nightmare situation because their phones are not manned by humans and their interactive voice system is downright horrible and ineffective.I am not sure how to get out of this fix and regret having signed up at this awful website (Experian).Poor job Experian !

  Experian Consumer Services

  Date: 10/26/2022

  Thank you for writing Experian(R) concerning your membership and logging in.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on October 14, 2022 and this membership is still active. Our agent reached out to you on October 26, 2022, to assist you with your login issues. Please reach out to that agent using the phone number she provided on your voice mail.We hope this information is helpful when considering this matter.

• Review fromDon C

  Date: 10/15/2022

  1 star
  Experian in my opinion is unprofessional & does NOT deliver on what they Promise.In my case they LOWERED my FICO score by 22 points when it should have been INCREASED. Their software is outdated & they cant serve their clients fairly & equally & they intentionally make it IMPOSSIBLE TO SPEAK WITH AN AGENT.. They dont even deserve one star .Best,***********************

  Experian Consumer Services

  Date: 10/26/2022

  Thank you for writing Experian(R) concerning your score.Our records indicate you enrolled with Experian CreditWorksSM on January 24, 2017. The product you are currently using to monitor your credit is our complimentary Experian CreditWorksSM Basic membership that began on July 8, 2021.We try to make it a point to inform our customers that various scoring models are available in the marketplace and have different potential uses. For instance, we include a disclosure on our site describing the score provided with the credit monitoring membership you purchased.Here, the score that is provided as part of your membership is the FICO(R) 8 model based on Experian(R) data. It is a score that many lenders use in the credit application decision-making process. FICO(R) Scores, ranging from 300 to 850, are developed by Fair ***** Corporation which specializes in developing credit-scoring systems for lenders and other businesses. This can help you see and understand how lenders may view your credit worthiness. It is used by many lenders and is indicative of your overall credit risk. Differences in your score may be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. We hope the above information is helpful to you in considering this matter.

• Review fromMichelle A

  Date: 10/13/2022

  1 star
  I wish I could give them e ZERO rating. Their automated system is the worst I have ever encountered and that is saying a lot. There simply is NO way to get to a human under any circumstances. No matter what you say you are redirected. There system was stuck so even though they sent me an automated message saying I needed to update my credit card there was no way to do so. I would go through every concievable gyration to get to a human but their system would either cut me off or put me on perma-hold with their musis and recording mocking me by saying your call is important to us and we will be right with you. I never did get to a human. I even tried saying I needed to report fraud - and they are in the business supposedly of protecting us from fraud - but even that was automated. I finally called the division of their business that handles large corporate accounts and the man who answered could not have been ***** or more apathetic. He just kept repeating himself that it was my problem and he couldnt help me. Yes I will be changing companies.

  Experian Consumer Services

  Date: 10/26/2022

  Thank you for writing Experian(R) about your membership concerns.Our records indicate that you have been enrolled with our monitoring products since February 5, 2019. You are currently enrolled in our Experian IdentityWorksSM Plus membership.We also indicate that your credit card information was updated on October 12, 2022 and on this date your last successful payment of $19.99 was processed from you credit card ending in 6376.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.At this time, we would like to express our regret that your experience *** not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromMarjorie C

  Date: 10/11/2022

  1 star
  Experian was just another credit reporting firm until I received an email from them asking if my car was my car; supposedly it was not a marketing email but if I confirmed it was mr **** theyd offer me free insurance info, recall info etc. Considering that I did not finance the purchase of the subject vehicle, this was a very creepy email. Obviously theyre trolling other sources to gather info. They could at least be upfront about their intentions.

  Experian Consumer Services

  Date: 10/19/2022

  Thank you for writing to Experian(R) concerning the email you received.Your concerns are very important to us. It is important to not that Experian does not place or direct solicitation phone calls to consumers, nor do we ***** or deny credit. Each credit *****or makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit *****ors and information contained in public records and supply this information to other creditors.All national consumer credit reporting agencies provide names and addresses to companies that send offers of credit or insurance for which you *** qualify.To have your name removed from the prescreened lists of the national consumer credit reporting agencies, call 1-888-5OPTOUT ***************). Consumers who have previously exercised their right to opt-out *** have their names re-added to prescreen lists upon request by calling 1-888-5OPTOUT ***************) and selecting the option for opting in.Some marketers and individual reference services share names and addresses with companies that send catalogs or other mailings that *** interest you or help others locate you.If you would like to remove your name from future lists, then send your full name and address to:Direct ********************* Mail Preference Service *********************************** Experian ATTN: Consumer Services Department ******************************************* For additional assistance, you *** call the toll free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at ***********************************. For more information regarding your credit and frequently asked questions, you *** visit http://www.experian.com/blogs/ask-experian.We hope this information is helpful when considering this matter.

• Review fromCynthia H

  Date: 10/11/2022

  1 star
  Worst ever. No real live person and I got the run around for a week in ******** The worst credit bureau of all three!

  Experian Consumer Services

  Date: 10/19/2022

  Thank you for writing Experian(R) concerning your inability to reach an agent to assist you.Our agent sent you an email on October 19, 2022, to obtain some additional details about your concerns. Please respond to this agent and she will get you the assistance you need.We hope this information is helpful when considering this matter.

• Review fromJimmy J

  Date: 10/10/2022

  1 star
  I recently applied for a home loan and have been getting nonstop calls from lenders. Turns out Experian passed on my personal contact information to several lenders without my permission.

  Experian Consumer Services

  Date: 10/19/2022

  Thank you for writing to Experian(R) concerning the calls you have been receiving.Your concerns are very important to us. It is important to not that Experian does not place or direct solicitation phone calls to consumers, nor do we ***** or deny credit. Each credit *****or makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit *****ors and information contained in public records and supply this information to other creditors.All national consumer credit reporting agencies provide names and addresses to companies that send offers of credit or insurance for which you *** qualify.To have your name removed from the prescreened lists of the national consumer credit reporting agencies, call 1-888-5OPTOUT ***************). Consumers who have previously exercised their right to opt-out *** have their names re-added to prescreen lists upon request by calling 1-888-5OPTOUT ***************) and selecting the option for opting in.Some marketers and individual reference services share names and addresses with companies that send catalogs or other mailings that *** interest you or help others locate you.If you would like to remove your name from future lists, then send your full name and address to:Direct ********************* Mail Preference Service *********************************** Experian ATTN: Consumer Services Department ******************************************* For additional assistance, you *** call the toll free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at ***********************************. For more information regarding your credit and frequently asked questions, you *** visit http://www.experian.com/blogs/ask-experian.We hope this information is helpful when considering this matter.

• Review fromTodd B

  Date: 10/08/2022

  1 star
  Criminals. They sell you a $1 credit report then start billing you a $29.99 monthly membership you never signed up for.

  Experian Consumer Services

  Date: 10/13/2022

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a one-dollar credit report along with a trial CreditCheck Total membership on August 25, 2022. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 5, 2022. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits ceased, effective October 6, 2022 . Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $59.95 on October 13, 2022. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with CreditCheck Total may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.