Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Freecreditreport.com / Cictripleadvantage

  Trenton, NJ 08620

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  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

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  Experian Consumer Services

  2544 Ashbrooke Dr Lexington, KY 40513-1431

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  Experian Consumer Services

  PO Box 1829 Agoura Hills, CA 91376-1829

Review Details

• Review fromCharles A

  Date: 08/12/2025

  1 star
  Horrible company.There is no way that I found in 3 hours via the automated voice response system and another 2 hours of searching the web on how to get to a live person.I, as a consumer should be able to opt of of this unprofessional, just crappie company. I am trying to unlock my credit report as I am attempting to refi and because their website is a POS and you can not speak to someone I needed to spend $75.00 to overnight the information that I already entered into their website. The need to take over by someone who has a clue how to run a business, and if they are receiving government money, the should be de-funded today!!

  Experian Consumer Services

  Date: 08/14/2025

  Thank you for bringing up your concerns regarding Experian(R). We appreciate your feedback and have noted your concerns. There is no Experian membership for you showing on our **************************** website. We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit ***************************************************************. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score daily, along with monitoring alerts that are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, submit disputes, and review dispute results. If consumers cannot or choose not to access our online services, they can contact us by phone *************) or by mail (ECA, ****************************).

• Review fromAaron S

  Date: 08/08/2025

  1 star
  I attempted to contact Experian to remove a freeze that I had placed on my credit, in order to apply for solar panels. I tried to log onto my Experian Acct via their website..But the site said my password was incorrect. (I use two password managers, and they both agreed it was correct). They offered an alternative login method. That method offers to send a text, or a voice mail. Both times, and on the "try again" option, I never received a text or a phone call, despite the ** system assuring me that they had texted or called.. I attempted to call Experian, as an alternative. AG**N, it offered to send me text links, and/or instructions for sending a mail (via ***** to unfreeze my credit. AG**N, I received no texts or calls. The system offers absolutely no way for a consumer to reach a human being, who might understand the problem and assist. The system sincerely tells you how much they are dedicated to securing your data, but, apparently they also mean to secure your credit from yourself. I called at least 5 times. There is NO WAY to get through to a human. I kinda feel that this violates the civil rights of poor people who don't have texts, but, that isn't me, so, let that pass. (BTW, on the chance the problem was on my end, I removed ALL BLOCKED numbers for calls and texts, and disabled my automatic screening agent, so that it wouldn't get sidelined, if they were really trying, even contacted my provider to see if there was somethign there.) I went online to see if I was in the minority, but Experian has innumerable complaints about not talking to a person. Most of those are about disputing a charge, again, not my issue. I simply cannot find a way to reset a password without requiring a text message that apparently Experian cannot send to me. (or isn't sending to me.) I would love nothing more than for them to contact me so that I can access my account to unfreeze my credit. (for comparison, both Equifax and ********** were easy to temporarily unfreeze my credit.)

  Experian Consumer Services

  Date: 08/12/2025

  Thank you for bringing up your concerns regarding Experian(R). We appreciate your feedback and have noted your concerns. There is no Experian membership for you showing on our **************************** website. We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit ***************************************************************. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score daily, along with monitoring alerts that are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, submit disputes, and review dispute results. If consumers cannot or choose not to access our online services, they can contact us by phone *************) or by mail (ECA, ****************************).

• Review fromDENNIS D

  Date: 07/19/2025

  1 star
  To Whom It May Concern (or apparently no one at Experian cares anyway),I am writing this pathetic excuse of a letter because, clearly, following the law and protecting consumer rights is not on Experians to-do list. After YEARS of negligence, mismanagement, and blatant disregard for actual factual information, I am beyond fed up.Experian, you had ONE JOB: to manage consumer credit files accurately and responsibly. But instead, youve managed to become the poster child for how NOT to run a credit bureau. Youve allowed false data to fester in your system like its a garbage dump, ruining lives and causing endless financial damage to people who didnt ask for your incompetence.Even after the **** (you know, the federal agency that exists because of companies like you) investigated and found you were violating consumer protection lawswhat did you do? NOTHING. You basically said, Cool story, bro, and went right back to doing business as usualby which I mean messing up peoples files, ignoring disputes, and acting like youre above accountability.Your dispute resolution process is a joke. Ive seen toddlers handle conflicts with more maturity and accuracy. And your customer **********************? Ive had more productive conversations with a dial ******** are failing. Repeatedly. Spectacularly. And its not just frustratingits dangerous. Real people are suffering while you keep shrugging like its not your ********** betteror at least pretend to care that you're trashing the lives of the people you claim to serve.Sincerely (but not respectfully),A disgusted and furious consumer

  Experian Consumer Services

  Date: 07/21/2025

  Thank you for expressing your concerns regarding Experian(R) CreditWorksSM. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file.Listed below is the dispute contact information for the three national credit bureaus Experian(R):Online: ************************************************: ***************************** Telephone: ************ Equifax(R):Online: ******************************************************************************************************************************************* via U.S. postal mail:*********** P.O. **************************** Telephone: ************ TransUnion(R):Online: ******************************************************************************** Disputes via U.S. postal mail:TransUnion Consumer Solutions P.O. ******************** ********** Telephone: ************ When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate. The **** mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the **************** this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromKera A

  Date: 07/11/2025

  1 star
  I've been using experian for many years and never had any complaints until now. They made their login very predatory so that you can accidentally sign up for their free trial without realizing it. Went to cancel only to find out ive already been charged for the next month. I canceled it immediately but customer ********************** won't give a refund for the next month even though I haven't used it. Very shady business practices and customer ********************** is horrible. I'm done using experian now and will go somewhere else. Definitely done recommending them to anyone now.

  Experian Consumer Services

  Date: 07/14/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our records indicate that you ordered a trial membership on July 3, 2025. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 11, 2025. Per your request, your paid benefits will cease, effective August 11, 2025. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer, and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on July 14, 2025. Please, allow 3 - 5 business days for these funds to process to the credit card ********** this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromKathleen D

  Date: 06/30/2025

  1 star
  ****************. almost impossible to reach a live person without learning tricks to confuse the computer from other frustrated consumers. Should not be in business! Had no problems removing a credit freeze and fraud alert from other two credit bureaus.

• Review fromCassie C

  Date: 06/26/2025

  1 star
  Horrible predatory practices. I'm constantly bombarded with new credit cards and loans to apply for. The boost is joke and doesn't properly apply utility payments. I put in a dispute and within a day responded that it was a legitimate collection. Further my Experian is 80 points lower all my other scores. While I understand they use a different scoring method, there's zero reason for an 80 point difference. Everyone goes through hard times and this disparity makes it harder to recover and rebuild your life. A 5 year old (pandemic) bankruptcy and an almost 2 year old missed payment due to a layoff should not cause an 80 point difference which destroys someone credit to the point they can't get a decent intrest rate or qualify for certain loans because lenders go by the lowest score. People are not criminals simply because they get get laid off or have another life event that causes a bankruptcy or missed payment.

• Review fromErika H

  Date: 06/13/2025

  1 star
  Experian membership is a scam so that Experian can steal from consumers who are just trying to monitor their finances. The membership can only be canceled by a live phone agent. Their hours are extremely limited, so if you work a normal day job, you will have to take a day off to get through. Even if you can call when they are open, the ** will make it nearly impossible to get to a live agent. Meanwhile, months of them STEALING from their customers go by and there is nothing the customers can do. If you finally reach an agent, they will hard sell and delay canceling. Protect yourself. Do NOT use Experian's trial.

  Experian Consumer Services

  Date: 06/16/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our records indicate that you enrolled with CreditWorksSM Premium on March 29, 2025, followed by a request to cancel the membership on June 13, 2025. Customer satisfaction is our priority. As a courtesy, we issued a refund of $24.99 on June 16, 2025. Please allow 3 - 5 business days for these funds to process in your credit card account. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

• Review fromTaylor A

  Date: 06/09/2025

  1 star
  YOU CAN'T EVER TALK TO ANYONE. My name change was messed up when I got married and I couldn't get approved for my house loan because of this. No website options cover this and it needed to be handled immediately. Customer ********************** will never give you an agent. No matter what you say it routes you through an automated service and hangs up on you telling you to check the website. This should NOT he allowed for a credit bureau that MOST LOANS go through and the public DOES NOT have a choice about.

  Experian Consumer Services

  Date: 06/16/2025

  Thank you for writing and expressing your concern regarding your information on your Experian(R) credit report. Each credit grantor makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit grantors and information contained in public records and supply this information to other creditors.However, if you will submit documentation, we would be able to review this information further. 1.Copy of your Social Security card 2.Copy of your current drivers license or government-issued photo ID reflecting your current address 3.Copy of a current utility bill or bank/insurance statement reflecting your current address Please fax any supporting documents to: ************** ATTN: Experian Consumer Affairs (Complaint ID: **********, you can mail to: ECA *************************** We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromida s

  Date: 06/03/2025

  2 stars
  I want my refund back of 2499 I don't know who you are and I don't want you taking money from my account

  Experian Consumer Services

  Date: 06/04/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R). Our records indicate that you enrolled with IdentityWorksSM on November 30, 2024, followed by a request to cancel the membership on June 3, 2025. Customer satisfaction is our priority. As a courtesy, we issued a refund of $24.99 on June 4, 2025. Please allow 3 - 5 business days for these funds to process in your credit card account. Per your request, your paid benefits will cease, effective June 4, 2025. You will continue to have access to your Experian(R) credit report and FICO(R) Score daily at no charge to you. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

• Review fromRicky W

  Date: 06/01/2025

  1 star
  Absolute disgrace and unacceptable the power they have over people's credit yet don't provide customer **********************. They need to be investigated for what they claim to do.

  Experian Consumer Services

  Date: 06/04/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Experian CreditWorksSM prides itself on providing an excellent customer experience and vigilantly strives to provide the highest standards of customer care and satisfaction. We have several ways you can reach out to us. You can reach out to us by mail (ECA, ****************************), by phone *************), or through our email (******************************************************************).We assure you that we will give serious consideration to the issues you presented to us. It is through information provided by customers like you that we can improve our products and memberships.