Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

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  Experian Consumer Services

  Colton, CA 92324

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  Experian Consumer Services

  PO Box 1240 Allen, TX 75013

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  Experian Consumer Services

  949 West Bond Lincoln, NE 68521

Review Details

• Review fromStephan S

  Date: 03/20/2023

  3 stars
  Good for keeping an eye on your credit, but customer ********************** is Horrible and useless, also they need to update their system when converting things to a family plan because you cant.

  Experian Consumer Services

  Date: 03/31/2023

  Thank you for writing Experian(R) concerning your membership.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on July 20, 2020. This membership was upgraded to our Experian CreditWorksSM Premium membership on September 21, 2020. On March 2, 2023, the membership was changed to our Experian IdentityWorksSM Premium membership. This membership is still active as a family plan. There was one child added to the membership on March 2, 2023.If you are still having some issues adding family members to your current membership, please contact Experian Consumer Affairs (ECA). You will need to send in a letter describing what errors you are receiving, what you need assistance with and be sure to include your contact information so that ECA can contact you. This information can be faxed to ECA at fax number ************ or by mail to ECA, PO Box ****, *****, ** *****. Once your request is received, an agent will reach out to you to assist.At this time, we would like to express our regret that your experience with Experian IdentityWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromKimberly S

  Date: 03/18/2023

  1 star
  They say their giving a 7 day free trial, there is no way to cancel the membership when you apply and then they take your money and then say they won't give it back to you because it's in fine print that they won't give it back to you but when you try to talk to them about it they can't do nothing about it. I think it's wrong their doing business like this

• Review fromgeorge s

  Date: 03/17/2023

  1 star
  i had identity theft happen to me while i was incarcerated. somebody used my name and information to open fraudulent accounts. i did a police report and had a investigator work on my case. because i was incarcerated at the time. it was proof that i didnt open this accounts. i sent everything to TransUnion and they will not help me or take of this accounts of my credit. the police said they have to and will because of the proof which i sent them. and they still will not.

  Experian Consumer Services

  Date: 05/03/2023

  Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromAndy G

  Date: 03/16/2023

  1 star
  Discriminatory they will change things immediately when a female calls in (my wife) , but when I called and they said they cant help me (Im trans). Its the same company were disputing with the same proof.!!

  Experian Consumer Services

  Date: 03/28/2023

  Our office recently received your correspondence regarding the above-mentioned consumers rebuttal of our response to their complaint.We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer. The process will take ***** days to complete.If the consumer has any additional supporting documentation regarding the disputed information, they may forward it directly to me for review. According to the Fair Credit Reporting Act (FCRA), a national consumer credit reporting agencys role in the dispute process is to review the accuracy and completeness of any disputed item which may include contacting the furnisher of the information or the vendor that collected the information from a public record source, such as a court or other government office, notifying them of the disputed information and disclosing all relevant information regarding the consumers dispute. In order to help resolve the consumers dispute, Experian will review all relevant documents submitted by the consumer with the dispute and will forward such documents to the furnisher if Experian is unable to resolve the issue based on those documents. Consumers may also contact creditors directly to dispute items reported by the creditor. If the issue is not resolved, then the consumer credit reporting agency must offer to include a consumer statement on the personal credit report.For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****, ** 75013.Thank you for allowing me to assist you. Please contact our office if you have any questions.

• Review fromMarvin J

  Date: 03/14/2023

  1 star
  What a consumer disservice department. Can't talk to anyone, formats to garbage requests. Simply awful.

  Experian Consumer Services

  Date: 03/27/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you on March 27, 2023 but was not successful. If you are still in need of assistance, please contact our representative using the contact information provided to you by voicemail message.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

• Review fromRoger K

  Date: 03/12/2023

  1 star
  Signed up a account to get a free credit report But they ended up charging me $21.95 / month without any notification / warnings.If you signed up an account with them make sure you cancel your subscription immediately.

  Experian Consumer Services

  Date: 03/22/2023

  Thank you for writing Experian(R) and expressing your concern regarding your membership. Our records indicate that you ordered a one-dollar credit report along with a trial Experian CreditWorksSM Plus membership on February 28, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95 on March 11, 2023. Per your request, your paid benefits ceased, effective March 22, 2023. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $21.95 on March 11, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromMichael S

  Date: 03/10/2023

  1 star
  ************** they lied and I canceled and keep my balance over $100.00 and was rude. In ******** ***** office

  Experian Consumer Services

  Date: 05/04/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with an Experian CreditWorks membership on January 17, 2021. In accordance with the published terms of our offer, the credit card provided was charged our annual membership fee at that time. Per your request, your paid benefits ceased, effective May 24, 2021. Our website describes the offer and the order form details the terms and conditions of the offer, including billing annually until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $99.99 on May 3, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromCheryl L

  Date: 03/06/2023

  1 star
  My story is like many others. I was told to open an account with Experian, even though I am in their system already. I put a temporary freeze a year ago at all 3 credit bureaus. I needed to remove them & have lost my pin. Transunion helped at their site in minutes, great. Equifax same, great. Experian is now going on 2 weeks. Sent 2 request for my pin, 1 sent certified mail. You can only get a recording when you call the numbers available. It leads you to going nowhere. The forms shown on you tube do not work online. Now all I am getting is a bunch of marketing offers from Experian that I didnt request. This company is based in ****** ******* in control of American adults credit! They have ******. + employees. What do all those people do and why? Worst run company I have ever had the displeasure of dealing with. If I could give a -10 I would. Why isnt the Consumer ***************** involved in this enormous mess of a company.

  Experian Consumer Services

  Date: 03/17/2023

  Thank you for writing to Experian(R) concerning your freeze/pin concerns.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on February 24, 2023. On March 6 you upgraded to our paid Experian CreditWorksSM Premium membership with a billing of $27.05 per month on or about the 17th of each month.Our records also indicate you placed a freeze on your credit file on May 28, 2021. That freeze was thawed on March 1, 2023. The pin number was changed that same date.We hope this information is helpful to you when considering this matter.

• Review fromJessica C

  Date: 03/06/2023

  1 star
  I have been trying to contact Experian for almost a month! No one has called me back & there is no way possible to talk to a live agent. There was a freeze put on my account & it is s******* up my bank account & my direct deposit. There is no way to fix it online or through self help. I NEED TO TALK TO SOMEONE WHO CAN FIX THIS!!!!

  Experian Consumer Services

  Date: 03/21/2023

  Thank you for writing Experian(R) concerning a security freeze.Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on February 23, 2023. This membership is currently active.A security freeze on your credit report prohibits us from releasing any information in your credit reports without your express authorization. A security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent; however, using a security freeze *** delay, interfere with, or prohibit the timely approval of any subsequent requests or applications regarding a new loan, credit, mortgage, insurance, government services or payments, rental housing, employment, investment, license, cellular phone, utilities, digital signature, Internet credit card transaction, or other services, including an extension of credit at point of sale. There is no fee for placing or removing a security freeze on a credit report. A security freeze on your credit file does not interact with your banking or direct deposit activity at your local bank. Our records do not indicate you have a security freeze on your credit file with Experian. We hope this information is helpful to you when considering this matter.

• Review fromDuchess R

  Date: 03/02/2023

  1 star
  I have not been able to contact anybody and it's hard but I have a bankruptcy on my credit score that should have never be on my credit score because it was dismissed it was not even completed the file paper wasn't even done with how do I get this off of my credit report

  Experian Consumer Services

  Date: 03/17/2023

  Thank you for writing Experian(R) and allowing us to address your concerns.Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R).Online Dispute: ************************************************: ************************************ Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.