Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

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  Experian Consumer Services

  Colton, CA 92324

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  Experian Consumer Services

  PO Box 1240 Allen, TX 75013

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  Experian Consumer Services

  949 West Bond Lincoln, NE 68521

Review Details

• Review fromDoris L

  Date: 09/18/2023

  1 star
  I signed up for experian boost 3 months ago to start reporting payments that were approved from their list of merchants. However, after 3 months they were only able to add one of my accounts. I spoke with multiple people to advise of the three accounts that should be reporting and they still have not been able to report it correctly. Instead, they have decreased my score. I am so disappointed in the company because they are quick to take 20 40 points for an inquiry but only add 2-3 points for a positive reporting.

  Experian Consumer Services

  Date: 10/08/2023

  Experian Boost is also a complimentary product of Experian. Using payment data from a customers connected bank account, ********************** Boost allows consumers the opportunity to add non-traditional credit accounts (such as utility and communications accounts) to the consumers report. The addition of this monthly payment data *** result in improved scores for some consumers.The following disclosure appears on our landing page, in close proximity to the link to start the enrollment process: Results *** vary. Some *** not see improved scores or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost.The following disclosure appears in our Terms and Conditions, under the subheading, EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS: While adding records of recurring payment history to your Experian credit file has the potential to positively impact your **** 8 Score based on Experian data, as well as other scoring models that consider this data (including certain other **** Scores such as your **** Score 9 based on Experian data), please note that results *** vary and not all consumers *** receive a positive impact to their credit score(s) and Experian cannot guarantee or predict with certainty the amount of any score change. Some consumers *** experience no change to their credit score(s), while a small percentage of consumers *** experience a decline in their credit score(s). Due to the complicated methodology used to calculate credit scores, Experian is unable to provide you with details for why your score(s) did not change or decreased. You *** immediately delete accounts added through your Experian Boost account at any time.Our team is working to make enhancements that will enable Experian Boost to capture more utility and telecom payments for our customers. I am submitting your feedback so we *** use it to improve our products and services. While we do not have a timeline for your specific issue, you *** keep your bank account connected so we *** notify you via email when we detect additional utility or telecom payments. Further, regarding scores, it is important to note that various scoring models are available in the marketplace and have different potential uses. Experian CreditWorks uses the **** Score 8 model developed by Fair ***** Corporation, which specializes in developing credit-scoring systems for lenders and other businesses. The statistical calculation of this credit score, and the associated score factors, are proprietary to Fair ***** Corporation.Designers of credit scoring models review a set of consumers - often over a million - who opened loans at the same time and determine who paid their loan and who did not. The credit profiles of the consumers who defaulted on the loans are examined to identify common traits they exhibited at the time they applied for the loan (such as number of open accounts; amount of outstanding balances; number and severity of late payments; type, number and age of accounts; recent inquiries, etc.) The designers then build statistical models that assign weights to each variable, and these variables are combined to create a credit score.In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit-to-debt ratio, etc. Credit scores are usually calculated based on the combination of all the credit factors in your credit report, and are not based solely on one single item or behavior. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors. Score calculations are based on information in your personal credit report and we cannot change the score; however, inaccurate information in your report can be corrected, which *** change your score. If you feel that your score does not accurately reflect your credit history, please review your personal credit report. If any information is inaccurate, you *** log on to www.experian.com/disputes to initiate a dispute. Any supporting documents *** also be uploaded securely at www.experian.com/upload For additional assistance, you *** call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****, ** *****.

• Review fromSteven J

  Date: 09/14/2023

  1 star
  I was looking at an email from Experian and it seemed to be offering a service that was not obvious that I would be signing up or agreeing to a membership that would have reoccurring charges. I have been charged for 4 months not knowing that I was being charged. I asked to cancel my account and to get a refund for all charges. This is unscrupulous corporate behavior. And the guy that answered the phone needed my name, social security number and my birthdate for identification. This was really upsetting to have to give up all of my personal information.

  Experian Consumer Services

  Date: 10/08/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a one-dollar credit report along with a trial membership on June 16, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on June 27, 2023. Per your request, your paid benefits ceased, effective September 27, 2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued an additional refund totaling $43.90 on October 8, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromRyan L

  Date: 09/14/2023

  1 star
  *** spent multiple hours each of the last 4 days talking to representatives and achieving nothing. And it was hard enough just to figure out how to talk to a real person! My application Ive spent the last year on is down the drain because they for some reason only accept credit checks from experian but whenever I try to get one it just says oops were sorry call this number and when you call the number its an automated message that does absolutely nothing to help solve the problem. After researching online this is a problem thats been present for years and affected tons of other people. Joke of a company.

  Experian Consumer Services

  Date: 10/08/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Let ********* you, your experience is not in accordance with our policies. We will take the appropriate steps to prevent a reoccurrence of events.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

• Review fromMary E

  Date: 09/12/2023

  1 star
  This company is by far the worst company ever. They say they are verifying from a company which I have a freeze on, the others Ive opt out of and they cant verify the information. They are so full of c*** You send certified mail and they never get it but yet when tracking the mail it said delivered. I guess the only way to actually stuff done is with a lawsuit.

  Experian Consumer Services

  Date: 10/06/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. ********************** bureaus maintain separate records of consumers information. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** We appreciate the time you took to send ** your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.

• Review fromgary h

  Date: 09/08/2023

  1 star
  this company has called me 6 times in the last 24 hours , i have lost 45 minutes of my life talking to someone with no results .i have called 6 times today none of the prompts match my issue . the absolute worst i have ever encountered -

  Experian Consumer Services

  Date: 10/06/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you to assist with your concerns on October 5, 2023, but the number on file for you is no longer valid. If you still need help, please contact our representative using the contact information provided to you via voicemail.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromColin W

  Date: 09/08/2023

  1 star
  I never post reviews, but Experian is among the worst customer ********************** I've ever encountered. They exposed my personal information in a data breach that was their fault. Then, they signed me up for Experian credit protection. However, I've now experienced fraudulent activity and called their help number and cannot find an actual human. I've tried every number prompt and can't speak to an agent. Why provide a phone when no one is actually there to help? They exposed my information through their negligence and, yet, they're not available when I need them. What a shameful enterprise. 0/5 stars. Would never recommend, yet our entire credit lives depend on their incompetence.

  Experian Consumer Services

  Date: 10/03/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you to assist with your concerns on October 3, 2023, but there was no answer. If you still need help, please contact our representative using the contact information provided to you via voicemail.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromAndrea W

  Date: 09/06/2023

  1 star
  Need help dealing with the Fraud Alert and Credit Freeze on my account so we can get a loan. Continue to be unsuccessful. Site is unfriendly. Nobody to talk to. They ask via the website to mail a form with ALL of our information, i.e. social security number, date of birth, etc. And to include a photo ID and a copy of a water bill for additional proof...IN THE MAIL. Essentially, putting ourselves at risk for...identity theft.Dealing with Equifax is quite frustrating. Hoping the other credit agencies are easier to work with.

  Experian Consumer Services

  Date: 10/03/2023

  We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit www.experian.com/freeze. To add or remove a security freeze online, a consumer must visit www.experian.com/fraud. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score once every 30 days, along with monitoring alerts which are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, as well as submit disputes and review dispute results. If consumers cannot or choose not to access our online services, they can contact ** by phone *************) or mail (ECA, PO Box ****, *****, ** *****).

• Review fromLaura D

  Date: 09/06/2023

  1 star
  Does anyone work there? I tried requesting my "free credit report" online multiple times. I always get an error message, even though I have provided my social security number, address, phone, email, etc. The error message gives a phone number to call. It's impossible to get a live person at that number or at any of the 3 other Experian numbers that I found online. I can't get my credit report, which the U.S. Government requires them to provide once a year, if requested.

  Experian Consumer Services

  Date: 09/22/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you to assist with your concerns on September 22, 2023, but you were not free to speak at that time. If you still need help, please contact our representative using the contact information provided to you via email.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromSheri B

  Date: 08/29/2023

  1 star
  You only getting one star because I have to pick a star to be able to do this. I'm supposed to be a member yet I can't get a person on the phone, supposed to have a credit freeze yet you're given my credit information to everybody!!!!! You ****. I would never ever refer experian to anybody to use, even a business!! Tired of this so I'm contacting an Attorney about giving my information out when I have a letter that says you won't unless I contract you first!!

  Experian Consumer Services

  Date: 09/22/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you to assist with your concerns on September 22, 2023, but there was no answer. If you still need help, please contact our representative using the information provided to you via voicemail message.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromAlfredo A

  Date: 08/29/2023

  1 star
  you are hate to i am deaf person use ******** Video Relay Service. Find out why we are one of the best Video Relay Service (VRS) providers serving the ************** then worker wont helpful also high for my inquiry card credit make not cool for that....look yourself worker make wont help to deaf community.....i not play for Experian Consumer Services blow it star ZERO

  Experian Consumer Services

  Date: 09/22/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Let ********* you, your experience is not in accordance with our policies. We will be addressing these allegations directly and will take the appropriate steps to prevent a reoccurrence of events.Our representative contacted you and assisted with your concerns on September 22, 2023. Our representative answered your questions regarding your membership and credit report. If you still need help, please contact our representative using the information provided to you during the call.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.