Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian

  2377 Gold Meadow Way Ste 100 Gold River, CA 95670-4444

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  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

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  ProtectMyID.com

  PO Box 22 Allen, TX 75013-0001

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  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

Review Details

• Review fromMary N

  Date: 10/05/2023

  1 star
  If I could give -1 star I would. On July 28th I went on Experian to check my free credit report. I have been having a dispute with Experian since August. They charged ****** pay (which I do not have) and a charge went through my PayPal account. I never got an email verifying this transaction. A few days later I noticed a charge on my bank statement. For a charge from Experian through paypal. I immediately contacted Experian and said this was an erroneous charge. They subsequently sent me an email that I would be refunded within 5 days. That email is dated August 4 2023. I still have not received the refund from Experian. Many phone calls (most not answered or disconnected without any resolution) emails back and forth (with Experian only repeating that a refund was issued and it will take 5 days to receive) A complaint to the Consumer **************************** And, I still wait.

  Experian Consumer Services

  Date: 10/24/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a trial Experian CreditWorks PremiumSM membership on July 15, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 26, 2023. Per your request, your paid benefits ceased, effective August 26, 2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $27.15 on August 4, 2023. These funds should have appear in your account within 3-4 days of that date.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromJeramy P

  Date: 10/02/2023

  1 star
  Experian, among the other credit agencies, sell your info to solicitors. I applied for a loan and got a million phone calls from very aggressive loan companies! Had to turn off my phone!

  Experian Consumer Services

  Date: 10/24/2023

  Your concerns are very important to us. It is important to note that Experian does not place or direct solicitation phone calls to consumers, nor do we ***** or deny credit. Each credit *****or makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit *****ors and information contained in public records and supply this information to other creditors.All national consumer credit reporting agencies provide names and addresses to companies that send offers of credit or insurance for which you *** qualify.To have your name removed from the prescreened lists of the national consumer credit reporting agencies, call 1-888-5OPTOUT ***************). Consumers who have previously exercised their right to opt-out *** have their names re-added to prescreen lists upon request by calling 1-888-5OPTOUT ***************) and selecting the option for opting in.Some marketers and individual reference services share names and addresses with companies that send catalogs or other mailings that *** interest you or help others locate you.If you would like to remove your name from future lists, then send your full name and address to:Direct ********************* Mail Preference Service PO Box 643 ******, ** ***** Experian ATTN: Consumer Services Department ************************************* ***** For additional assistance, you *** call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at PO Box ****, *****, ** *****. For more information regarding your credit and frequently asked questions, you *** visit ********************************************************************* hope this information is helpful when considering this matter.

• Review fromNgoc N

  Date: 10/02/2023

  1 star
  Terrible company. Mixed up my info with one of my family member's accounts. Never had that happen through Equifax and Transunion. Called customer representative and were told it will be resolved. A week later all my scores were wiped out on Experian. Called again to report this issue and now they are telling me I have no credit history in the past 6 months and I have to call each and every one of my credit card companies and that there is nothing they can do. They should've never made this mistake when they have the *** and DOB information.

  Experian Consumer Services

  Date: 10/24/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromAnthony S

  Date: 10/01/2023

  1 star
  The information on has it been authorize or permitted by me to be placed on the platform.

• Review fromIni E

  Date: 09/30/2023

  1 star
  This company is the absolute worst. The government should step in and shut them down. This company is in place to help people monitor and protect their credit. Yet, consumers actually need protection from Experian. For months I have been paying a monthly premium fee to Experian. I moved a few months ago and then suddenly they cant seem to verify my new address. The app kept telling me it was my bank not properly having the correct address info to match my Experian file. I call the bank and as expected they have the correct address on file. Im tired of call their customer ********************** line speaking to Indian speaking people. No offense but Experian customer ********************** team needs to be US based. Their employees have no compassion and do not listen whatsoever. They cut you off when speaking. I would give them 0 starts if that was an option.

  Experian Consumer Services

  Date: 10/23/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you to assist with your concerns on October 23, 2023, but there was no answer. If you still need help, please contact our representative using the contact information provided to you via voicemail and email.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromChris M

  Date: 09/24/2023

  1 star
  It appears that you are dealing with a computer. Its impossible to talk to a real person. They report false information, are slow updating their information which is detrimental to your credit score. In addition they are constantly trying to sell you something whether it be their service, a advertisers credit card, they told me my loan was becoming due, I have not had a loan in six years. They downgraded my score on a balance that was paid in full. It should be illegal for to allow someone so much control of your finances without your knowledge or permission.

  Experian Consumer Services

  Date: 10/16/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

  Experian Consumer Services

  Date: 10/16/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJoe S

  Date: 09/23/2023

  1 star
  EXPERIAN IS THE WORST YOU CAN NEVER GET ANY HELP, YOUR CREDIT REPORT IS NEVER ACCURATE I FIXED MY CREDIT AND WITHIN A MONTH TRANSUNION AND EXQUIFAX UPDATED, TILL THIS DAY EXPERIAN STILL HASN'T UPDATED ALL THEY SAY IS DIPUTE I DISPUTE THE ACCOUNT AND WITHIN A COUPLE OF HOURS I RECEIVED A NOTIFICATION DISPUTE IS UPDATED BUT NOTHING HAS CHANGED ANNOYING COMPANY NEVER ANY HELP I WILL DEFINITELY BE CANCELLING MY MONTHLY SUBSCRIPTION WITH THEM

  Experian Consumer Services

  Date: 10/12/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJames S

  Date: 09/20/2023

  1 star
  Im trying to rebuild my credit I was on their website through the app something popped up saying subscribe to Experian, credit protection, etc. so I subscribe when they take my money I literally get nothing. The app displays no information and so when I called customer ********************** to complain about it and get a refund. She told me there was nothing she could do. And to think our livelihood depends on these crooks with no refund policy They get my money and I get nothing I guess the American way

  Experian Consumer Services

  Date: 10/09/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with an Experian CreditWorksSM Premium membership on September 20, 2023. The membership was not canceonsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee at that time. Per your request, your paid benefits will cease, effective October 19, 2023. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on October 9, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromTwiz S

  Date: 09/20/2023

  1 star
  They want your money and to s**** you. They are always late or last on reporting accurate up to date info. So your credit score is always lower and not accurate. It has bs collections still that came off and ones I paid off. I will be reporting this foreign ran hustle to the proper authorities

  Experian Consumer Services

  Date: 10/09/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromStephanie H

  Date: 09/19/2023

  1 star
  I didn't have any issues until I opened up an Experian account. Now I have several fake accounts identity theft with my social security number stolen trying to file a income tax return which I just got a letter from the **** hundreds of soft inquiries under Experian, and several places I have no idea who they are because I didn't do it. My data has been breached. None of this has never happened and I have never had this problem until I opened up this Experian account. My phone has been hacked emails that doesn't matter if I delete the whole ****** account change the email account and put it under a fake name account they still find me under a new phone number that I have. I feel like the whole rug has been pulled out from underneath me. They have even been taking money out of my checking account. I feel like my whole world has been taken from me

  Experian Consumer Services

  Date: 10/08/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company *** verify the account item as accurate, or they *** ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.Additionally, to help secure your credit information, you can place a Security Freeze on your credit file. A security freeze on your credit report prohibits us from releasing any information in your credit reports without your express authorization. A security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent; however, using a security freeze *** delay, interfere with, or prohibit the timely approval of any subsequent requests or applications regarding a new loan, credit, mortgage, insurance, government services or payments, rental housing, employment, investment, license, cellular phone, utilities, digital signature, Internet credit card transaction, or other services, including an extension of credit at point of sale. There is no fee for placing or removing a security freeze on a credit report. To request a security freeze, log on to www.experian.com/freeze, call 1 888 EXPERIAN ***************) or send all of the requested information to Experian Security Freeze, P.O. Box ****, *****, ** *****, or by overnight mail to Experian, 701 Experian Parkway, *****, ** *****. I hope the above information is helpful to you in considering this matter.