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Business Profile

Credit Reporting Agencies

Experian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Experian has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Experian

      475 Anton Blvd Costa Mesa, CA 92626

    • Experian

      535 Anton Blvd #100 Costa Mesa, CA 92626-7199

    • Experian

      949 W Bond St Lincoln, NE 68521-3628

    • Experian

      PO Box 9532 Allen, TX 75013

    • Experian

      PO Box 2106 Allen, TX 75013-9506

    Customer Complaints Summary

    • 14,976 total complaints in the last 3 years.
    • 5,559 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my Consumer Reports and noticed that I had late payments on two accounts that I was never late for. Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I have never been late on payments for the accounts: (************** national bank *** , 1st financial bank USA ): (585379XXXXXXXXXX , 445326XXXXXXXXXX) Please investigate and provide Proof with statements showing that these payments were late. If proof can't be provided I demand these payments be updated to on time as they should be as I was NEVER Late. Thanks,

      Business Response

      Date: 06/13/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      Thank you for allowing me to assist you. Please contact our office if you have any questions.

      Sincerely,

      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The inquiry was not authorized ******-CP Date of inquiry: 09/17/2021 Please remove it from my credit report.2. The following account is not mine MIDLAND FUNDING Account Number: ************** Please remove it from my credit report.3. The following account is not mine PORTFOLIO RECOV ASSOC Account Number: ********************* Please remove it from my credit report.4. The following account is not mine PORTFOLIO RECOV ASSOC Account Number: ********************* Please remove it from my credit report.5. The following account is not mine PORTFOLIO RECOV ASSOC Account Number: ********************* Please remove it from my credit report.6. The following account is not mine LVNV FUNDING LLC Account Number: ********************* Please remove it from my credit report.7. The following account is not mine SELF/ATLANTIC CAPITAL Account Number: ************************* Please remove it from my credit report.Yours unyieldingly,*********************************** WHEN DONE WITH YOUR INVESTIGATION, I WILL NEED A FULL UPDATE SENT BACK TO ME FROM EXPERIAN TRANSUNION AND EQUIFAX!!!

      Business Response

      Date: 06/12/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The inquiry was not authorized ********* Date of inquiry: 11/02/2021 Please remove it from my credit report.2. The following account is not mine OFFICE OF THE ATTY *************** Number: ************ Please remove it from my credit report.3. The following account is not mine CREDIT ONE BANK NA Account Number: ********************* Please remove it from my credit report.4. The following account is not mine SYNCB/HOME DESIGN Account Number: ********************* Please remove it from my credit report.5. The following account is not mine *********** Account Number: ***************** Please remove it from my credit report.6. The following account is not mine SYNCB/HOME DESIGN Account Number: ********************* Please remove it from my credit report.7. The following account is not mine *********** Account Number: ***************** Please remove it from my credit report.8. The following account is not mine MONEYLION **** Account Number: **************** Please remove it from my credit report.Yours unyieldingly,Tubarick Flowers WHEN DONE WITH YOUR INVESTIGATION, I WILL NEED A FULL UPDATE SENT BACK TO ME FROM EXPERIAN TRANSUNION AND EQUIFAX!!!

      Business Response

      Date: 06/12/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The inquiry was not authorized WEBBANK/ONEMAIN/EQUIFA Date of inquiry: 03/22/2023 Please remove it from my credit report.2. The inquiry was not authorized CCR/LEADER ONE FINANCI Date of inquiry: 01/06/2023 Please remove it from my credit report.3. The inquiry was not authorized CCR/LEADER ONE FINANCI Date of inquiry: 10/24/2022 Please remove it from my credit report.4. The inquiry was not authorized CCR/LEADER ONE FINANCI Date of inquiry: 10/21/2022 Please remove it from my credit report.5. The inquiry was not authorized CCR/LEADER ONE FINANCI Date of inquiry: 10/04/2022 Please remove it from my credit report.6. The inquiry was not authorized CREDIT ONE BANK NA Date of inquiry: 04/01/2022 Please remove it from my credit report.7. The inquiry was not authorized CSC/HCS/ALLY/FNI Date of inquiry: 03/25/2022 Please remove it from my credit report.8. The inquiry was not authorized CAP ONE NA Date of inquiry: 01/19/2022 Please remove it from my credit report.9. The following account is not mine ******* WIRELESS Account Number: ******************* Please remove it from my credit report.Yours unyieldingly,************************* WHEN DONE WITH YOUR INVESTIGATION, I WILL NEED A FULL UPDATE SENT BACK TO ME FROM EXPERIAN TRANSUNION AND EQUIFAX!!!

      Business Response

      Date: 06/14/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer. 

      By federal law, your consumers personal credit report must list all organizations that have requested your consumers credit history.  In accordance with the Fair Credit Reporting Act (FCRA), entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example,organizations that have granted your client credit or with whom your client has applied for credit, or entities collecting on transactions that your client initiated or on judgments rendered against your client, are permitted to make inquiries on your consumers credit report. Requests for your consumers credit history remain on the personal credit report for at least two years.

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****,** 75013.

      Thank you for allowing me to assist you. Please contact our office if you have any questions.

      Sincerely,

      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please find attached files

      Business Response

      Date: 06/12/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer. 

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      ***********************
      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The inquiry was not authorized *********** CORP Date of inquiry: 08/17/2022 Please remove it from my credit report.2. The inquiry was not authorized SECURITY CREDIT UNION Date of inquiry: 04/26/2022 Please remove it from my credit report.3. The inquiry was not authorized CAP ONE NA Date of inquiry: 04/19/2022 Please remove it from my credit report.4. The inquiry was not authorized ************************ Date of inquiry: 08/17/2021 Please remove it from my credit report.5. The following account is not mine ***************** SERV Account Number: ************* Please remove it from my credit report.6. The following account is not mine ONLINE INFORMATION SER Account Number: ********************* Please remove it from my credit report.7. The following account is not mine MIDLAND CREDIT MANAGEM Account Number: ************** Please remove it from my credit report.8. The following account is not mine ********************** Account Number: *************** Please remove it from my credit report.9. The following account is not mine ************************* Account Number: ************* Please remove it from my credit report.10. The following account is not mine FAIR COLLECTIONS & OUT Account Number: ************ Please remove it from my credit report.11. The following account is not mine SECURITY CREDIT UNION Account Number: **************** Please remove it from my credit report.12. The following account is not mine SYNCB/HOME DESIGN Account Number: ********************* Please remove it from my credit report.

      Business Response

      Date: 06/13/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "In light of recent investigations brought upon Experian , I find that my consumer file is being irresponsibly tampered with. Over the past several months I have made several attempts to remind them of your duty pursuant 15 USC ****. It appears theyre intentionally and willfully being neglectful in remedying my affairs. 15 USC ****e(b) assures that I am due, promised accuracy in my report based on federal law. I am making this attempt as many other attempt to have these errors corrected on my consumer report. 15 USC ****(A.5) says that after the reinvestigations... all of the unverified information must promptly be DELETED IMMEDIATELY . You can see in your system that old addresses and accounts disputed without being thoroughly investigated thus I know that can not be validated..

      Business Response

      Date: 06/13/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      For information related to fraud,please visit our website at: ******************************************************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The following personal information is incorrect Account Number: Current Address(es): ************************************************************* 2. The inquiry was not authorized ***************** LLC Date of inquiry: 09/13/2022 Please remove it from my credit report.3. The inquiry was not authorized ESB/HARLEY ********************* Date of inquiry: 05/27/2022 Please remove it from my credit report.4. The inquiry was not authorized ******** FED ******** Date of inquiry: 01/27/2022 Please remove it from my credit report.5. The inquiry was not authorized ******** ***** FINANCE Date of inquiry: 01/22/2022 Please remove it from my credit report.6. The inquiry was not authorized *********** AUTO FIN Date of inquiry: 01/21/2022 Please remove it from my credit report.7. The inquiry was not authorized CITICARDS CBNA Date of inquiry: 01/21/2022 Please remove it from my credit report.8. The inquiry was not authorized SANTANDER CONSUMER USA Date of inquiry: 01/21/2022 Please remove it from my credit report.9. The inquiry was not authorized COMENITYCB/PIERCINGPGD Date of inquiry: 01/14/2022 Please remove it from my credit report.10. The inquiry was not authorized AMEX Date of inquiry: 10/07/2021 Please remove it from my credit report.11. The inquiry was not authorized AMEX Date of inquiry: 09/27/2021 Please remove it from my credit report.12. The inquiry was not authorized ********************** Date of inquiry: 09/27/2021 Please remove it from my credit report.13. The inquiry was not authorized JPMCB CARD Date of inquiry: 09/27/2021 Please remove it from my credit report.14. The inquiry was not authorized AMEX Date of inquiry: 07/07/2021 Please remove it from my credit report.15. The inquiry was not authorized ADVANTAGE CREDIT *** Date of inquiry: 06/10/2021 Please remove it from my credit report.16. The inquiry was not authorized ******-CP Date of inquiry: 05/13/2021 Please remove it from my credit report.17. The following account is not mine ***** DIGITAL FKA SIMP Account Number: ************ Please remove it from my credit report.18. The following account is not mine COMENITYCB/PIERCINGPGD Account Number: ********************* Please remove it from my credit report.19. The following account is not mine ******** FED ******** Account Number: ********************* Please remove it from my credit report.20. The following account is not mine THD/CBNA Account Number: ********************* Please remove it from my credit report.21. The following account is not mine *********** Account Number: ***************** Please remove it from my credit report.Yours unyieldingly,************************* WHEN DONE WITH YOUR INVESTIGATION, I WILL NEED A FULL UPDATE SENT BACK TO ME FROM EXPERIAN TRANSUNION AND EQUIFAX!!!

      Business Response

      Date: 06/12/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. The inquiry was not authorized **************** *** Date of inquiry: 07/25/2022 Please remove it from my credit report.2. The inquiry was not authorized *********** Date of inquiry: 06/09/2022 Please remove it from my credit report.3. The inquiry was not authorized ********* ********** Date of inquiry: 06/09/2022 Please remove it from my credit report.4. The following account is not mine PORTFOLIO RECOVERY A Account Number: CAPIT-******************* Please remove it from my credit report.5. The following account is not mine COMMONWEALTH FINANCIAL Account Number: ***************** Please remove it from my credit report.6. The following account is not mine ********************** Account Number: ************* Please remove it from my credit report.7. The following account is not mine *********** Account Number: ***************** Please remove it from my credit report.8. The following account is not mine CBE GROUP Account Number: *************** Please remove it from my credit report.Yours unyieldingly,*********************** WHEN DONE WITH YOUR INVESTIGATION, I WILL NEED A FULL UPDATE SENT BACK TO ME FROM EXPERIAN TRANSUNION AND EQUIFAX!!!

      Business Response

      Date: 06/12/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, **************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are over 30 fraudulent inquiries I have a police report and fraud alert on file. I need help removing these fraudulent inquiries from my credit file all caused between this month and the last I did not apply for anything thank you.

      Business Response

      Date: 06/12/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows:not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates, amounts,balances or other specific data is incorrect, the consumer should also indicate what the correct information should be. Please specify the item or account name and number.

      Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address, previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.

      Please note that they may submit their request or documents supporting their claim electronically at www.experian.com/upload. They may also visit Experians dispute center by visiting www.experian.com/dispute.    

      For information related to fraud,please visit our website at: ******************************************************.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

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