Business Profile

Credit Reporting Agencies

Experian

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Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15,106 total complaints in the last 3 years.
5,605 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with State of MI/Office Child Support, I did not submit a contract with my wet signature on it. I do not have a contract with State of MI/Office Child Support, Experian continues to report this fraudulent account on my ********************** report. They did not provide the original contract with my wet signature on it that I asked for. They did not provide the 1099-c form to me, but they are reporting that it was charged off on my credit report. This is a violation of my fair credit rights as a consumer, ********** has known since 2003 that child support should not be reported on my credit report. It is not a credit transaction, furthermore the case law ***** D. ****** Vs. ************** supports my argument that non credit obligations should not be reported as consumer credit transactions. It is violating the consumer laws, 15 U.S. Code 1681b the account does not meet the requirements for a permissible purpose. It also violates 15 U.S. Code 1681i failure to conduct a reasonable investigation and remove inaccurate information, 15 U.S. Code 1681n you are now willfully violating the **** and subject to damages, 26 U.S. Code 6050P you have failed to issue a 1099-c for any alleged charged off balance, which is a violation of tax law.
Customer Answer
Date: 03/14/2025
I confirm this complaint, theses three non credit transactions are misreported on my credit report as a charge off debt by Experian and I would like them removed.
Business Response
Date: 03/25/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

Our records indicate that we have contacted the State of MI/Office of Child Support to verify the accuracy of the information with which the consumer disagrees. The disputed information was verified as accurately reported and confirmation was mailed to the above-mentioned consumer for review.

When a consumer disputes the accuracy or completeness of information on their personal credit report and tell us specifically why they believe the information is inaccurate or incomplete, we process their dispute as required by law. We contact the furnisher of the data to verify the accuracy of the disputed information.

If the consumer disagrees with the results of the reinvestigation, it is the consumer's legal right,under the ***** to add a 100-word statement specifying the nature of their dispute. The statement will appear with the item as long as the item remains on the credit report. Any further concerns regarding the disputed information may need to be directed to the creditors reporting this information. Please refer to the original personal credit report for the furnisher or public records office name, address, and phone number (if available). If the consumer has any additional supporting documentation regarding the disputed information, they may forward that to us for review.

For additional assistance,they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find i had been of identity theft i do not recognize this account please remove these from my credit report they are hurting my ability to obtain credit . *********** 517805XXXXXXXXXX CREDENCE RESOURCE MANAGE ******XXX
Customer Answer
Date: 03/14/2025
I authorize this complaint.
Business Response
Date: 03/26/2025

Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

******* ********
Experian Consumer Affairs
Customer Answer
Date: 03/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Summer *******
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reviewed my credit report and I have fraudulent accounts on my ********************** report that I did not authorize or give permission to furnish. I asked Experian to do an investigation, and the accounts came back verified. They did not do a investigation, The **** is suing them because they fail to properly do investigations on consumer disputes. It results in the inclusion of incorrect information being falsely verified and left on my consumer report without my permission to be furnished. This is a violation of my Fair Credit Laws, 15 U.S. Code 1681s-2 and 15 U.S. Code 1681b. It has furnished theses accounts as charge offs on my credit report, this information is misreporting and needs to be removed immediately. I never received a 1099c form, or the original contract with my wet signature on it from ************* or ***********. I am a victim of identity theft and my information was exposed in the Equifax and Experian data breaches. If they cant provide the documents listed above, this is also a violation of tax law. As a fair resolution, I ask that theses fraudulent accounts be removed immediately. I appreciate your prompt attention and look forward to a fair resolution to theses issues on my credit report.
Customer Answer
Date: 03/14/2025
I confirm this complaint with *************, Experian, and ***********. Theses accounts are fraudulent and I would like them to provide me with a 1099c form and original contract with my wet signature on it. If they can provide please have them removed from my credit report immediately please and thank you.
Business Response
Date: 03/25/2025
Our office recently received your correspondence ofregarding the above-mentioned consumers personal credit report.

Our records indicate that the disputed account with *********** does not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.

We are currently reinvestigating the disputed account ********************** with ************* with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer. For information about Experians dispute process,please visit *******************************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 03/25/2025
Subject: Dispute of Unauthorized Account and Late Payments Request for Removal Under 15 U.S.C. 1666b and 1681a

Dear Experian Dispute Department,

I am writing to formally dispute the reporting of ************* on my credit report that I do not recognize and never authorized. The account, listed under ************* is inaccurately associated with my credit file and has reported late payments that do not belong to me. This account is misreporting inaccurate information and late payments thats affecting my credit score.

Under 15 U.S.C. 1681a, credit reporting agencies are required to ensure that the information contained in a consumers report is accurate and verifiable. Additionally, 15 U.S.C. 1666b provides protections against unauthorized billing and reporting errors. Because I never opened this account nor authorized it to be furnished on my credit report, the reporting of late payments is unlawful and damaging to my creditworthiness.

I demand that Experian immediately investigate this matter and take the following actions:

1. Remove all late payment notations associated with this unauthorized account from my ********************** report.
2. Permanently delete the account from my ********************** file if the creditor cannot provide valid documentation proving that I authorized the account.

Please complete this investigation within the legally required 30-day timeframe and provide me with written confirmation of the results. If Experian fails to properly investigate or correct this inaccuracy, I am prepared to escalate this matter with the ************************************ (****) and consider legal action to enforce my rights under the Fair Credit Reporting Act (FCRA).

Thank you for your prompt attention to this matter. I look forward to your response.

Business Response
Date: 03/30/2025
Our office recently received your correspondence regarding the above-mentioned consumers rebuttal of our response to their complaint.

We are currently reinvestigating the information with Discover with which the consumer disagrees. In accordance with the ****,this process may take up to 30 days. Upon completion of this process, we will provide the results of our investigation directly to the consumer. For information about Experians dispute process, please visit *******************************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep trying to get Experian to remove the Regional Finance Account from my ********************** report. the *** informed me about a year ago that someone stole my identity. I provided Experian with an FTC report, a police report, a copy of drivers licence and social security card. One representative named **** from the fraud department told me it takes four business days to remove an account with supporting documents. It's been 5 days and the account is still there
Customer Answer
Date: 03/15/2025
I authorize this complaint being sent to the BBB. I have telephoned the business every business day since March 3 2025 to have the item removed. I have also reported them to the **** multiple times to have the item removed from my credit report. The business refuses to help me and that is why I am turning to the BBB for assistance.
Business Response
Date: 03/25/2025
Dear Better Business Bureau:

Our office recently received your correspondence of regarding the above-mentioned consumers personal credit report.

Our records indicate that the disputed address does not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.

We are currently investigating the additional disputed account ********************** with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs

Customer Answer
Date: 03/25/2025
they've deleted inaccurate information before but now they choose not to do so
Business Response
Date: 03/28/2025

Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers rebuttal of our response to their complaint.

According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer..

If the consumer has any additional supporting documentation regarding the disputed information, they may forward it directly to me for review.

Thank you for allowing me to assist you. Don't hesitate to get in touch with our office if you have any questions.

Sincerely,

Experian Consumer Affairs
Customer Answer
Date: 04/01/2025
in the past I've provided the same documentation for other accounts. The *** sent me a letter via my state congressmen's office that someone used my SSN to file tax returns in my name from *********
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a 605b Identity theft Affidavit along with my verification documents to Experian on 02/13/2025 for a credit card account ****** JPCMB Card. The account was removed and block the next day but was reinserted on 03/13/2025. I uploaded the prior documents as well as an Account reinsertion letter in hopes to permanently remove this account on the same day i noticed it was reinserted. Ive called numerous times to address this issue. Each *** that I talk to is stating they cant do anything about this issue.
Customer Answer
Date: 03/14/2025
I give authorization for BBB to handle this matter for me.
Business Response
Date: 03/26/2025
Our office recently received your correspondence regarding the above-mentioned consumers complaint.

Our records indicate that the disputed information does not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.

For information related to fraud, please visit our website at: ******************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. **************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ersonal Statement Personal Statement Personal Statement Personal Statement I have recently became a victim of identity theft, and I do not recognize these accounts on my ********************** report. These accounts are causing significant harm and distress to my personal and financial well-being. They are negatively impacting my credit, which has caused financial strain and various complications for me. I need immediate assitance in removing these accounts from your system to prevent farther damage.I respectfully request that you take prompt action to close and remove these accounts from your records, and provide confirmation once it has been done. Your urgent attention to this matter is greatly and deeply appreciated.
Customer Answer
Date: 03/15/2025
Yes, I ******* ******* authorized this complaint to the BBB on my own behalf. Like stated in my complaint I do not recognize these accounts and I have been a victim of identity theft. I did not authorize permission for these accounts that were fraudulently placed on my credit report. Thank you sincerely for your response to this matter!
Business Response
Date: 03/26/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the disputed ***************** SYSTEM - *******xxx, ***************** SYSTEM - *******, OPENSKY CBNK ********xxx, RADIUS GLOBAL SOLUTIONS - *****xxx, and SOUTHWEST CREDIT SYSTEMS ****** account ********************** with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to them.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquiries, I do not know where they came from. I do not recognize them on my credit report.CAP ONE NA 08/27/2024 CONSUMER PORTFOLIO SERVICES 09/20/2023 CREDIT ACCEPTANCE 07/28/2023 NOWCOM/************** 07/28/2023 JPMCB CARD 07/20/2023 NOWCOM/******** AUTO 06/29/2023 ***************** 09/06/2024 **********/*********** 09/06/2024?*********************** NA 08/27/2024?******** NA BEST BUY 09/20/2024 *********** 08/27/2024 CONSUMER PORTFOLIO SERVICES 09/20/2023 JPMCB CARD SERVICES 07/20/2023
Customer Answer
Date: 03/14/2025
Im giving Written confirmation that I authorized the submission of this complaint. I'm seeking assistance from BBB to help resolve my issues.
I came across a few dates that were not the same across all credit. For example, on account American ********************** Acceptance it's misclassified as natural disaster. I don't know why it says that, and I did not authorize that.

There are a few discrepancies with the dates, and show that I've been paying after it was repossessed, yet it's claiming it was removed. There is no charge off, simply continues to show Reposession, up to 2025 February, shivered the life of the account.
Each account has data that isn't accurate across all three credit reporting agencies. I'm simply asking someone takes the time to make it consistent across each report. If it can't be fixed, just delete the account.

Business Response
Date: 03/26/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are in the process of blocking the identified fraudulent inquires with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to them.

By federal law, a consumers personal credit report must list all organizations that have requested their credit history. In accordance with the Fair Credit Reporting Act (FCRA), entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example, organizations that have granted credit or with whom Mr. ***** has applied for credit, or entities collecting on transactions that were initiated, or, on judgments rendered against a consumer,are permitted to make inquiries on their credit report. Requests for consumers credit history remain on their personal credit report for at least two years.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************.
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed my credit report and was shocked to discover that I have been a victim of identity theft. I do not recognize this account and request its removal from my credit report, as it is negatively impacting my ability to obtain credit.
Customer Answer
Date: 03/15/2025
I ******** *******, hereby confirm that I have authorized the submission of the complaint referenced in this correspondence. I am formally requesting assistance from the Better Business Bureau (BBB) in resolving this matter.

Please proceed with processing my complaint, and I appreciate your support in addressing this issue.

Sincerely,
Olakunle
Business Response
Date: 03/26/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For information about Experians dispute process, please visit *******************************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquires, I do not know where these came from. MARINE FEDERAL CREDIT UNION 01/30/2025 ***** FARGO AUTO 01/30/2025 US BANK DS SOUTHEAST 01/30/2025 Towne Bank 01/30/2025 Coastal Federal Credit Union 01/30/2025 Truist Dealer Service 01/30/2025 Fifth Third Bank, NA 01/30/2025 ****** ********** 01/30/2025 First Tech FCU 01/30/2025 ******** 01/30/2025 ********* Consumer *** 01/30/2025 NCCINC/****** Volkswag 01/30/2025 Cap One Via Dealer 01/25/2024 Stellantis Financial Service 01/25/2024 Lake ****** Chrysler Dodge 01/25/2024 Officedepot/cbna 06/26/2023 Chrysler Capital 01/25/2024 Discover Financial Ser 05/16/2023 THD/CBNA 05/02/23
Customer Answer
Date: 03/14/2025
I submitted this complaint. Yes, I authorized and am requesting the assistance of the BBB on this matter.
Business Response
Date: 03/25/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are in the process of blocking the disputed NCCINC/****** ************ 01/30/2025, ********** 01/30/2025, FIRST TECH FCU 01/30/2025, and DISCOVER FINANCIAL SERVICES 05/16/2023 inquiries with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to them.

By federal law, a consumers personal credit report must list all organizations that have requested their credit history. In accordance with the Fair Credit Reporting Act (FCRA), entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example,organizations that have granted credit or with whom Ms. ***** has applied for credit, or entities collecting on transactions that were initiated, or, on judgments rendered against a consumer, are permitted to make inquiries on their credit report. Requests for consumers credit history remain on their personal credit report for at least two years.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************.
Initial Complaint
Date:03/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to have the following information removed from my credit profile, I'll be listing the items that I need deleted in a word document to assure accurate credit reporting only shows on my credit report as I have been a victim of identity theft. There are multiple accounts and inquiries I DID NOT apply for. I have reported all of this to the ************************. I would like these items removed from my credit profile as soon as possible. Fraudulent Accounts: ****************** Fraudulent Addresses: ***************************** Fraudulent Inquiries: AUTO CASH USED CARS Date of Inquiry: 04/26/2024 SYNCB/**** Date of Inquiry: 02/27/2025
Customer Answer
Date: 03/15/2025
I want to clarify the complaint it is for Inaccurate information on my credit report not Delivery Issues as I am a victim of identity theft.
I ***** **** have authorized this complaint with the BBB and are in immediate need of your assistance. The company Experian has not complied and followed FCRA laws in terms of reporting accurate information to my consumer credit report. I am requesting to have the information removed and credit report updated.
Business Response
Date: 03/26/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the disputed ****************** CLYZxxx account ********************** with which the consumer disagrees. Upon completion of this process,we will provide the results of our investigation directly to them.

Our records indicate that the COLLECTION MANAGEMENT 4733xxx, CITY FINANCE accounts, and ********************** COLLECTION SERVICE 8461xxx do not appear on the consumers current Experian credit report. We are sending a copy of their Experian credit report to them for review.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************.
Customer Answer
Date: 03/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ****

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