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Business Profile

Computer Software Developers

Tebra
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.9

Average of 81 Customer Reviews

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Review Details

  • Keith W.

    Date: 10/06/2022

    We are a 27 year veteran of the medical billing industry and we have been trying for many months to integrate Kareo into our company. At every step of the way we have found them to be incompetent at best and at times downright dishonest. For example, they are withholding information from the providers ERA files that force the provider to run more eligibility transactions, which results in additional work and software usage fees. Obviously they know how to deliver EOBs to their providers, so its not incompetence on that issue. The behavior is intentionally designed to increase fees from their customers. And it is a violation of the transaction code set portion of HIPAA and theyre doing it for financial gain. Thats a scheme to defraud in any jurisdiction in *******. I demanded they extend our implementation timeframe while waiting for them to fix the issue and they fired us as a customer essentially. Of course they charged us over one thousand dollars unexpectedly and are now refusing to refund it. We will post this information and other findings on one new review website each day until they give us our money back and give us our EOBs. Oh yes, we expect them to hold our EOBs hostage over this issue too. Run the other way. Ive been in this business for decades. Kareo is not a reputable player in the healthcare space, they are operating a scam. We will be filing a complaint with several federal regulatory agencies as well. They will wish they dealt honestly with our company and the rest of the provider community.

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