Reviews
This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 408 Customer Reviews
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Review fromIvo Z
Date: 04/26/2023
1 starPlease dont purchase the Arlo they dont support the old base station for more than two years you even see the records video Poor customer service
Arlo Technologies Inc
Date: 05/31/2023
Hello Ivo,
Good day!
This is Mhikko from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with your .
Please let us know if you still need further assistance by responding to our email. Your Arlo case number in reference is case #: 43504103.
Thank you and have a great day!
Regards,
Mhikko G.
Customer Care Advocate
Arlo Technologies, Inc.Review fromRebecca W
Date: 04/26/2023
1 starPossibly the worst customer service in the 21st century and the most unreliable products. We bought 3 devices, 2 of which already had to be replaced because they stopped working, and the third just stopped working. It is not possible to get out of the ** unhelpful repetitive loop in the app, so I Googled phone numbers. I reached technical support who sent me to NetGear to issue the replacement, as NetGear owns Arlo. However, the NetGear agent could not pull up our information/does not have the relevant Arlo information to issue a replacement. Since there is no way to contact any person who can help, I filed a compliant to try to get the issue resolved.Arlo Technologies Inc
Date: 05/19/2023
Good day!My name is ********, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help ** review and re-calibrate the quality of support and service we offer to our customers.I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with **.Please be advised that I will be contacting you via email.Your Arlo Case Number is 43488524.Thank you.Sincerely,***************************** ************* Advocate ******************, ****Review fromchris p
Date: 04/25/2023
1 starthis company is the worst. with their prices for cloud storage you can get a home security system with cameras cheaper. DO NOT waste your money on the cameras. I've had cameras since the pro 2 and those still record for free to my phone and to the cloud. they should at least give you the option to record to your phone only. I'm building a new house which will have cameras, but NOT arloReview fromApril S
Date: 04/25/2023
1 starArlo is fine unless you need support. I had heard people say this but never thought it would apply to us because we never needed any help before. We had Arlo cameras since 2020 and everything was fine, so we just ordered 4 new cameras and two came with some kind of problem with the sound - really bad crackling and static and noise in both the live view and the recordings. So I called support first to try to get some help and when it was pretty obvious that it was faulty equipment because the issue remained through each troubleshooting step, they started giving me the run around - instead of just starting a return and sending out new cameras, they said they'd need the recordings even thought there were right there with me on the phone to hear and see what had happened, and then wouldn't say whether they'd send me new cameras but said they would instead evaluate the recordings and then call me back later to troubleshoot more or see what they could do. I then asked why they wouldn't just take these back and send out new ones, they said they couldn't do that. So after almost 2 hours of "support" and the difficulty in just getting a good version of what paid for, I disappointedly asked for a refund and the agent said she didn't know if she could do that. I said I just got them yesterday and ordered them directly from the Arlo website, and have a 30-day return, and she said she wasn't sure if I could have a refund and placed me on a really long hold instead.. This has been a truly terrible experience. I also just told my senior parents to buy this stuff prior to all of this and they spent 800 and if they ever need support, I feel terrible to say that I will feel like it's partly my fault they will have to deal with Arlo.Review fromSandra G
Date: 04/17/2023
1 starThere's no person to talk to about anything. I have had Arlo cameras for a long time but decided on another security system approximately a year ago. I pay for what I think is called cloud storage to store videos for several days if I need to keep them for police to view or whatever the case may be, otherwise I would lose video footage within a couple of days. When I stopped using the Arlo cameras, I attempted several times to cancel the subscription, with no success. The virtual assistant keeps giving me a message that says it cannot be canceled at this time, or it will refer me to my phone app to cancel. Well, there is no option to cancel the subscription in my app. The cancelation feature is not highlighted for me to use. So, I am continuously paying a monthly fee for services I am not using. I am not sure if this Arlo company is connected to cloud storage subscriptions or not, but it's the ONLY one I finally found that I can email since there is nobody to talk to via phone or chat. Is there a contact number for Arlo customer service to speak with a live person??? Thank you,************************Arlo Technologies Inc
Date: 05/16/2023
Hello ******,Good day!This is **** from Arlo *************.I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Account.For you to cancel your subscription, you have to log in to your account under the ********************** Portal, www. My.Arlo.com. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case.Thank you and have a great day!Regards,*************** ************* Advocate ******************, ****Review fromSheila Y
Date: 04/14/2023
1 starHorrible company. Never get a live person unless you purchase their monthly fees. I just use the cameras on my phone. When it said my password had a security breach and I went to change the password it gave me Sorry access violation password is expired I reset and tried again and some response. I set up virtual communication and all the computer did was tell me how to reset which I honestly did about 15 times. Now I have useless cameras I purchased that wont work at all. ********************* on this setup its worthless!Review fromSusan H
Date: 04/11/2023
1 starHORRIBLE customer service...even if you can find a phone number to call! Cameras do pretty well, but cannot store any videos in the library without a subscription. Some of the features are difficult to edit or use easily on the app. We were trying to subscribe and couldn't get it to complete the transaction. Which was why we were trying to get customer support! The rep was EXTREMELY RUDE. It was the worst experience I have ever had with any customer support. Just awful. I will never buy another Arlo product.Review fromJohn B
Date: 04/09/2023
1 starArlo customer service is one of the worse that I have dealt with. I like the cameras but trying to get someone to answer anything is awful. I wrote them an email and never got any response ??. I hope they get yo see this.Review fromPhilip T
Date: 04/07/2023
1 starDo NOT I tepeat do NOT buy Arlo anything. When I bought my Arlo camera they never said anything about a required monthly fee just to make the camera actually record anything. Now they want to charge 5 dollars per month per camera just to use the camera. If not it's a 200 dollar motion detector that doesn't show you anything. When I bought my product it said that the previous 7 days would be recorded for free. Now they are backing out on their word and are charging for this product. I have screenshots of the old agreement and then them now charging for it. They will not refund your money and the customer service is absolutely some of the worst in the business.Arlo Technologies Inc
Date: 05/16/2023
Hi ******, Good Day. My name is Mors, a Customer Advocate at **********************. I am reaching out to you to address your concern submitted via BBB about your issue with the charging cable. Please refer to the case # ******** that I have created to assist you further. Thank you. Sincerely, Mors ** ************* Advocate ******************, ****Review fromArla W
Date: 04/03/2023
1 starIf I could give them a negative star rating (negative -10 star) I would definitely do so, but the lowest you can give is a 1 star. I would NEVER, EVER, purchase their products / subscription again. I have spent every day since March 15 trying to get someone within their organization to complete and return a document that I needed. Round and round I went EVERY SINGLE day and I'm told the same thing; we will have someone call you. I finally did receive a call, from someone that barely spoke English, and they did not understand what I needed. I very patiently explained and still the issue is NOT resolved. Once you make a purchase, they got you. They now have your money and could not care one bit about customer service, resolving an issue or providing legitimate customer service. If someone recommends ********************** Security Cameras... Run away as fast as you can. Waste of Money, Waste of Time, and Waste of Energy. This company needs to be dissolved.Arlo Technologies Inc
Date: 05/31/2023
Hello Arla,
Good day!
This is Mhikko from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with your vendor application form request.
Please let us know if you still need further assistance by responding to our email. Your Arlo case number in reference is case #: 43504035.
Thank you and have a great day!
Regards,
Mhikko G.
Customer Care Advocate
Arlo Technologies, Inc.
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