Reviews

This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
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  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

Review Details

• Review fromCarlos O

  Date: 10/04/2022

  1 star
  This company started out very well to get their name and reputation as a high quality security cameras offering the latest technology at the current time. It was first known as Netgear that gave birth to Arlo. After they sold it, seems like the new firm does nothing to support customers and will not offer a viable solution to a problem. Ive bought their products since 2018 and was pretty content during that time. I sold the home and moved to another state and purchased their latest and greatest cameras. The Arlo Ultra XL. At this time I thought they would have the same quality as previous but after having it for a few weeks, it comes to appear they stopped offering the 7 day free cloud recordings which was all that I needed. So they only offer it to lower end products. Basically you get more if you pay less for their cameras. That last options was to have a SD micro card installed at the base of the Arlo unit. Tried everything I could and researched online and all I could read were highly frustrated customers. I contacted Arlo Support. They had me redo everything Ive done, twice. They blamed everything else except for their product basically. Last thing I was suppose to get a call from their engineering since last Wednesday. Still waiting.

• Review fromPatricia C

  Date: 10/04/2022

  1 star
  Paid up for a 3-4 year subscription and now we no longer have access to our video library. We keep getting a message that says we need to upgrade to a subscription THAT WEVE ALREADY PAID FOR!!! Every time we call were told someone will call us back (no one ever calls back) or theyre upgrading their system and well have subscription access again in 4 days. Well, that was 3 weeks ago and we still dont have access. Im not one to call a company a scam bc of one bad experience, but this company IS a scam.

• Review fromXiaowei L

  Date: 10/03/2022

  1 star
  I bought Arlo Pro 4 cams from ******* I started to use the cams. Unfortunately, not long I found the charger was not working and it was not able to charge the batteries. I used online chat to contact the customer service. They told me to test different ways to see if the charger really was not working, and confirmed that the charger had defects. So, they agreed to gave me a battery replacement to try and mail back my batteries if the replacement worked, and asked me to find the purchase receipt even though they can find my cams from their end. I have already lost my receipt unfortunately. So, I had to start another chat contact with them, and they agreed to give me a charger replacement this time. It took me another half of a month and I still didn't get anything. Had to chat to them again. Saying charger is out of stock. The cams were dead one by one. It's been a few month since I started to contact them for a solution. I don't know how long I will still need to wait. I didn't expect this small problem can take such a long time without a resolution. The customer service is really not very good. Hope people can pay attention to this company.

• Review fromVicki C

  Date: 09/27/2022

  1 star
  The worst company to deal with!! I ordered an Arlo Go 2 camera. Site said order ships in 2-3 days and card would not be charged until item ships. More than a week later, camera still not shipped. my card had already been charged and they refused to cancel the order. I refused delivery of the camera and returned it to them. They emailed me an update request daily for my case number regarding this problem which I gave. I even received an email asking for an update after they said they received the update on 9/19 informing them they received their return. 8 days later they are still saying they need to check to see if they received their camera and, if so, will issue a refund in ***** days even though they had been notified on 9/19/22 their camera was received back at their facility for rerun. Impossible to deal with. I am now cancelling the subscription on my other cameras and replacing those cameras with another brand that will hopefully be more reliable since their service has gone to h*** after I levied my dispute with them. Steer clear and buy another brand!!! They only deserve a ZERO star for sure!!

• Review fromGreg G

  Date: 09/23/2022

  1 star
  The worst customer service I have ever encountered. If you have a 2.4/5.0 router forget it. Terrible product support in total. And, NO human customer service. If I could I would rate this zero stars.

• Review fromataylor1995

  Date: 09/19/2022

  1 star
  Arlo is a joke. They have been charging me for MONTHS for a subscription but I cant view my cameras library which is included in the subscription! They are still charging me for the subscription and it doesnt work so I cancelled the subscription yesterday and woke up today to them still trying to charge me for the subscription. Smh. They swear its user error but literally I did nothing. The camera stopped letting me see my library out the blue when my subscription has been paid every month so I should be able to go back and view my camera library. Id hate if I had a robbery or anything. I wouldnt even be able to go back and show proof of anything for these worthless camera. Whats the point in something that doesnt work? Smh. Im switching to a much more reliable company. Its also impossible to even get in touch with them as they offer little to no customer support at all. I tried to use the online customer support and they told me I didnt have permission to use it. I cant return the camera because I got it last year and just started using it a few months ago. Im not even sure if they will take it back. Save yourself the headache and do not purchase anything from Arlo!!!!

• Review fromMatthew M.

  Date: 09/17/2022

  1 star
  Absolutely the worst company ever!! I pay almost ***** a month for home security. Im being sued and evicted by my HOA. When asked to supply a video for evidence Arlo said it was deleted permanently and cant be recovered. No numbers for management and all employees work for "Offshore". I cant even get a working phone number for their offices in **********. Their legal team no use as they provided a blanket statement as to why they ARENT REQUIRED to answer state and federal subpoenas. What do I pay for? If needed I can provide photos and the court paper work outlining why they legally arent required to answer a subpoena.

• Review fromRobert T

  Date: 09/17/2022

  1 star
  This is the worst company on the planet. False advertising check. **** on camera **** unlimited cameras unlimited cloud space. Dont mention if you dont live in a 14ft across row home you need 50$ a camera wires after the people at best buy said you need these 70 solar panels are junk. If some one that steal from you property comes up and touches the camera you got them. If you need cvr. Witch common sense says it comes with the 1000$ setup you bought. Dont forget you'll need their smart hub for a additional 500, oh the thats out of stock everywhere so plan on a long wait. Dont expect to find out how long that technology doesn't exist in 2022 yet. So after you spend 700-900$ on you camera setup plan on spending a day and another 700$ looking for all the extras they dont mention so the camera work. That **** UNLIMITED CAMERAS UNLIMITED CLOUD SPACE turns to **** 1st camera and ***** a camera after the first PER MONTH. Oh and i almost for got there terrible customer service: if you live in a tiny row home or townhouse and dont have any land or buildings. This probably work great. Be prepared to spend **** then ***** a year for them to work. If money doesnt mean anything to you go for arlo for sure