Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate

UpNest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

This profile includes complaints for UpNest's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

UpNest has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • UpNest

      856 Mitten Rd Ste 106 Burlingame, CA 94010-1333

    • UpNest

      3 E 3rd Avenue Suite 200 , CA 94401 San Mateo, CA 94401

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upnest charges Realtors a fee for clients info in listing or purchasing a home. In October of 2023 they sent a lead over that I did not accept (their system "auto" accepts them). This was someone just looking online for the value of their home as many do on the realtor.com site and entered their info to see the "value" that Realtor.com came up with. This info was sent to me and honestly I didn't even see the lead as many are not real. Turns out this client was the relative of a realtor in my office who was getting ready to list her home. She listed it and sold the home. Now I'm turned over to collections for a fee of a client that has never met me or talked to me because Upnest feels it was my listing. I've contacted and the broker of my office has contacted Upnest several times, emailed several times, and updated the system several times being assured everything was fixed on their end. I've included the *** sheet verifying this info at the bottom of the sheet. This is the State *** so can not be altered in any way. I want the collection notice removed and the referral fee owed from me dropped. Thanks for your time.

      Business Response

      Date: 11/06/2024

      Status: Spoke with customer and assisted with request.

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an email to ********************************** requesting to cancel my account on April 22. I didnt get a response so I emailed them again on April 24. Still no response so I emailed them a third time on May 7. I then got a call from a representative who told me he was escalating the issue to cancel my account. Still no updates and today I was charged AGAIN and sent a 4th follow up email.

      Business Response

      Date: 11/04/2024

      Listing Toolkit subscription was canceled on 5/13/2024 per customer request and notification was sent by email 05/17/24.

    • Initial Complaint

      Date:06/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UpNest received their referral payment from me and cashed the check they received on 05/07/2024. They have since continuously emailed me accusing me of still owing them Money. Even after I spoke to someone to resolve the issue , they sent an email saying I was delinquent and threatening to send me to collections if they did not receive payment ( that I already made). They sent the email at 930 pm on a Friday when i cant even try to reach someone for 2 days

      Business Response

      Date: 11/06/2024

      Status: A system error was experienced, where notices were sent out after customer accounts were current and in good standing. We apologize for any inconvenience or frustration this caused the customer. The issue has since been resolved.


      Customer Answer

      Date: 11/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upnest sent me a referral that I previously received from another company. I have reached out to Upnest multiple times to get it resolved and have had no response. I paid a referral fee to the company I originally received the lead from. Honest is now threatening to send me to collections for not paying their company for this duplicate lead. Since I received it from a previous company I paid them, and I dont owe a fee to upnest, but they are threatening collections.

      Business Response

      Date: 11/06/2024

      Status: This issue was resolved with the customer in April and we have had received no further concerns from the customer.

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was promised a 150$ amazon gift card when closing with this company. It's a shame they are falling through because my agent was amazing and enjoyed the platform so I'm trying to hold out writing a bad review over a gift card but I feel I held my end they should hold theirs. Has been over a month now I called and they said would expedite situation that was 2 weeks ago. Seems to be alot of these complaints which concerns me.

      Business Response

      Date: 11/19/2024

      This was paid in December 2023

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UPNEST PROMISES A $150 AMAZON **** CARD WHEN THE REAL ESTATE TRANSACTION IS COMPLETE. YET MY TRANSACTION HAS BEEN COMPLETE FOR MONTHS AND I HAVE NEVER RECEIVED A **** CARD. AFTER CALLING FOUR TIMES I WAS FINALLY TOLD TODAY THAT I WOULD NEED TO FILL OUT A SURVEY IN ORDER TO GET THE **** CARD. SO THE REP EMAILED ME THE SURVEY AND I FILLED IT OUT AND I WAS THEN TOLD TO WAIT 30 DAYS FOR ANOTHER EMAIL WITH THE **** CARD. THIS IS A PARTIAL SCAM. IT DOES NOT TAKE 30 DAYS TO GENERATE AN ELECTRONIC **** CARD. THEIR GOAL IS TO COMPLICATE THE PROCESS AS MUCH AS POSSIBLE SO THE **** CARD IS LOST IN AN EMAIL AND IS NEVER USED IN THE FIRST PLACE. IT IS ALSO SUSPICIOUS THAT AFTER FOUR CALLS TODAY IS THE FIRST DAY SOMEONE AT UPNEST ACTUALLY MADE SURE THE SURVEY WAS EMAILED TO ME. COULD IT BE BECAUSE I THREATENED THIS BBB COMPLAINT? I DIDN'T MENTION BBB IN THE OTHER CALLS SO I AM SURE THAT IS THE REASON. NOW I HAVE TO WAIT 30 DAYS AND HOPE THIS OBSCURE EMAIL FROM AMAZON IS FOUND SO I CAN GET WHAT I WAS PROMISED. THIS IS LIKE THE EARLY COMPUTER REBATES FROM THE 90'S WHERE GETTING THE REBATE REQUIRED AN ACT OF CONGRESS ON THE PART OF THE CONSUMER. I DO LIKE UPNEST, BUT THE ****CARD IS SIMPLY BAIT TO GET YOUR BUSINESS. ALSO UPNEST IN THEIR EMAILS CLAIM THAT THEY ARE A FULLY ACCREDITED BBB BUSINESS, BUT THEY ARE NOT ACCREDITED BY BBB. MORE BAIT.

      Business Response

      Date: 11/19/2024

      This was paid in Aug 2023

    • Initial Complaint

      Date:02/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted real estate agent when buying a house. Worked well with him through upnest Was told we would get 10% rebate on commissions we did. Also there was a deal for $150.00 Amazon gift card for going with this company.that is UpNest not the realtor. The realtor did his job and gave what was promised. This company how ever has been stalling me. This house closed on 12/15/2022. I would think that was enough time to send me a gift card????I have emailed and emailed and I am not very happy with this company. I want my gift card and if I need realtors again I will not be using UpNest!!!!!Be careful folks.

      Business Response

      Date: 03/22/2023

      on 03/22/2023 2:20 PT I called the consumer and he expressed to me that he has been communicating with the business. He said it would be ok for us to closed the claim.

    UpNest is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.