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      Country
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          Find a Location

          UpNest has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • UpNest

              856 Mitten Rd Ste 106 Burlingame, CA 94010-1333

            • UpNest

              3 E 3rd Avenue Suite 200 , CA 94401 San Mateo, CA 94401

            Business ProfileforUpNest

            Real Estate
            Multi Location Business

            At-a-glance

            Customer Reviews

            4.39/5stars

            Average of 33 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            UpNest is a real estate agent marketplace connecting home buyers and sellers with top, local agents who compete for their business.

            Business Details

            This is a multi-location business.

            Find a Location

            UpNest has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • UpNest

                856 Mitten Rd Ste 106 Burlingame, CA 94010-1333

              • UpNest

                3 E 3rd Avenue Suite 200 , CA 94401 San Mateo, CA 94401

              BBB File Opened:
              8/23/2016
              Years in Business:
              11
              Business Started:
              3/14/2013
              Business Started Locally:
              8/27/2012
              Business Incorporated:
              8/27/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 01928572 for this business, issued by Bureau of Real Estate

              These agencies may include:

              Bureau of Real Estate

              1515 Clay St Ste 702

              Oakland CA 94612

              (510) 622-2552

              http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

              Type of Entity:
              Corporation
              Number of Employees:
              33
              Alternate Business Name
              • UPNEST, INC.

              Industry Tip

              BBB Tip: How to choose a real estate agent

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/31/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              Upnest sent me a referral that I previously received from another company. I have reached out to Upnest multiple times to get it resolved and have had no response. I paid a referral fee to the company I originally received the lead from. Honest is now threatening to send me to collections for not paying their company for this duplicate lead. Since I received it from a previous company I paid them, and I dont owe a fee to upnest, but they are threatening collections.

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Thom A

              12/14/2023

              This is the worst company I have ever dealt with. I have called to get resolution for my issues several tiimes. It goes into voicemail managed by and AI and I never get a call back. Here are the issues with the company:1. It claims to give leads for qualified buyers and sellers. Anything but. I have not received one lead where a prospect was even remotely interested in buying or selling a home, let alone qualified.2. Witholding information: *********** does not provide information to contact the buyer or seller. I have gotten "Leads" where it is a name only without a phone number, email, or address.3. *********** claims to support realtors, but in fact is trying to push discount and cut-rate no support practices instead of supporting agents that provide full service support to their clients. Its model is similar to ******** Airlines, promise discounted rates and then nickle and dime clients for every little service. Good agents will stay far away from this type of model, but it ***** people in by the promise of a discounted fee. I think this borders on unethical.4. In a business where time is critical, the company refuses to text when a lead comes in, instead only emailing. Not that it mattered, like I said, I only receive about 2 "leads" a month and they are not qualified and they don't have contact information. One lead I did actually receive an address so went to door knock only to find out that no such peson lived at that address and they had no intention to sell their home.5. If I could have given this company 0 stars, I would have. I am stuck in a year long contract without any ability to get out of it or get resolution for any of these issues. STAY AWAY FROM UPNEST!

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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