Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Aviras repeated failure to honor my cancellation requests, continued lack of response, and persistent attempts to charge my account despite clear instructions to stop.I contacted the company multiple times regarding case #REMOVED, explicitly requesting that my account be cancelled. Despite these efforts, Avira has failed to acknowledge or process the cancellation and has provided no meaningful REMOVEDaddition to ignoring my cancellation requests, Avira has repeatedly attempted to charge me $109.99 for a service I no longer want and have formally requested to terminate. The billing attempts were so persistent that I was forced to update my credit card number solely to prevent further unauthorized or unwanted charges. This action should not be required of a consumer who has clearly requested cancellation.Despite these steps, I continue to receive persistent and unwarranted emails regarding a declined payment, which are both intrusive and inappropriate given the circumstances. These communications continue even after multiple requests for cancellation and cessation of contact.Aviras failure to respond, process the cancellation, halt billing attempts, or stop automated communications demonstrates poor customer service practices and disregard for consumer rights. This situation has caused unnecessary stress, disruption, and loss of time attempting to resolve an issue that should have been handled promptly and professionally.I am requesting that Avira:Immediately cancel my account Cease all billing attempts, including the $109.99 charge Stop all further emails and communications related to payment Provide written confirmation that the account has been fully terminated I am submitting this complaint after exhausting reasonable attempts to resolve the issue directly and am requesting BBB assistance to ensure this matter is resolved without further delay.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service with Avira which i was told would be cancelled. Eventually after trying for 2 weeks straight i was given a partial refund. That is not my concern. The main concern here is when i then attempted to remove avira from my computer, my computer crashed and got the blue screen of death (windows). I was eventually able to revert back to a much older restore point, however avira is magically still on my computer and i am unable to remove it. Now, ironicaLLY, it actually is hidden so when i go to uninstall programs it does not even show up! My computer has constantly been crashing, and has not worked even close to the same as before i used their program. I just want my computer to go back to how it was before they infected it.

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avira REMOVEDKG REMOVEDDear Sir/REMOVED,I am REMOVED, one of your customers residing at REMOVEDaddress. I am writing this complaint letter regarding the issues I have encountered with the Avira Prime REMOVED5 devices) annual subscription I purchased on Dec 11, 2023.Despite numerous emails I have sent, unfortunately, I have not received any response regarding the refund of my annual subscription purchase. This situation implies that, despite being within the 60-day refund period, the product return has not been processed.I would like to remind you that I am within the 60-day refund period. If the product return is not processed soon, I will have to explore other options. I kindly request an expedited refund process and information regarding the resolution of this matter.I expect a prompt resolution to this issue and appreciate your timely response.Best regards,My contact information is as follows:Email: REMOVEDPhone: REMOVEDProduct Reference Number: REMOVEDInvoice Date: Dec 11, 2023 REMOVED