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Business Profile

Organization

MoveOn.org

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MoveOn.org's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/20/26, I received a physical letter to my home address thanking me for my $50.00 donation received on 2/18/26. I never made this donation. On 4/13/26, I sent an email to their customer service explaining that I received the letter and inquired about a refund as I suspected fraud. I also called their customer service agent and I spent a long time on the phone with them but ultimately, he said that his "computers were down" after placing me on a long hold and said that he'd call me back as soon as he could. He never called me back. On 4/15/26, they finally emailed back but they didn't seem to understand my inquiry so I replied to clarify my inquiry and on 4/17/26, REMOVED(MoveOn Donor Support Manager) replied with, "?I took a look and see that this was listed as a one-time donation, and not a recurring one. So you should not be charged further. I'm also happy to refund the donation if this was not you and remove you from our mailing lists." On the same day, I replied and I asked for a refund and I didn't hear back for several days. On 5/4/26, REMOVEDapologized for being sick and asked for my zip code and last four digits of my credit card used in the donation. I replied back with my zip code but explained yet again that I cannot give her my credit card digits because I didn't know which card was used. I again explained that I own a business and have many funding sources and my original inquiry was for a refund and know which credit card was used. On 5/4/26, REMOVEDsaid, "Ah, I understand. Apologies for the confusion." This was her last email to me and they have not responded to my emails and my last message to them was on 5/20/26. I explained that I was going to reach out to BBB if they didn't reply so that's why I'm filing a complaint. As of today, 6/3/26, I still don't know which credit card was charged, I still don't know why I was charged and I don't know if I've been issued a refund. I need to know which card was used in this transaction.

    • Initial Complaint

      Date:03/12/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is REMOVEDand I am a full republican and I receive mail today ask for donation to stop ice and a sticker I never heard of you guys today I am full supporter of ice and agree with everything about it its harassment and I do not occur and agreee with you send me mail

      Business Response

      Date: 03/19/2026

      Hi REMOVED,

      I'm sorry to hear this was your experience. While we work hard to ensure that all of our information is accurate, sometimes addresses are older or incorrectly input in our system by our members. I've let our direct mail team know so we can make sure we make the appropriate changes. Please note it can take up to 8 weeks for this to occur since we approve our direct mail about two to three months ahead of sending with our vendor.

      Thank you for your REMOVEDand patience in the face of human error.

      Best,
      REMOVED@ MoveOn

    • Initial Complaint

      Date:07/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sometime June of this year my email was Enrolled in Move on's email list asking for donations. I am a registered Republican and have never used MoveOn, ActBlue, or any other Democratic party run donation service, nor have I donated to ANY PAC in my life. When I click the link in the emails they send, it brings me to their website where is says "Welcome Back". The account already includes my email address. I believe they are buying stolen information and registering emails on their platform, thus adding it to mass email and donations lists. This is fraud and spam.

      Business Response

      Date: 07/14/2025

      Hi, Jack.

      Thank you for reaching out and sharing your concerns.

      I want to acknowledge that, on occasion, someone may sign up another person for our email list as a prank. This is not something we encourage or take lightly. We take these matters seriously and are always here to help address any issues. I've removed this email from our list. Please allow a few business days for this to take effect as some of our emails are pre-scheduled,

      Regarding your question about the donation link: when you click to donate, you are directed to ActBlue, which is a separate, secure payment processor that handles donations for many progressive organizations, including REMOVED. If you see a Welcome Back message on REMOVEDsite, it may indicate that you already have an account with them under your name or email address. Please note that REMOVEDdoes not have access to REMOVEDas they operate independently from us. If you have any questions or concerns about your ActBlue account, I recommend reaching out directly to REMOVEDsupport team at REMOVED.

      To address another important point: MoveOn deeply respects the privacy of everyone on our email list, and we work hard to protect your personal information. We do not exchange or sell your information for monetary consideration.

      If youd like, Id be happy to assist with any other questions you may have.

      Thank you for your time and for bringing this to our attention.

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REMOVEDsent me an email asking for a donation for their billboard campaign. The first email they sent about this, I wrote back to them that I'd need to see photographs of the billboards before I'd decide to donate. They did not send any photographs. But they sent another donation "request" and I clicked the link to see where it took me and it AUTOMATICALLY TOOK $75 DONATION FROM MY ACCOUNT. I called MoveOn on the phone and they promised to refund this donation within 1-2 business days, which is really slow, and I don't know if I believe it.

      Business Response

      Date: 05/21/2025

      Hi REMOVED,

      Thank you for taking the time to reach out.

      Due to the high volume of emails and calls we receive, we do our best to respond in a timely fashion and can only gaurantee a response within 1-2 business days.

      I took a look at your profile and do not see a $75 charge connected to this email. To best help you, will you please email us at REMOVEDI want to ask some follow up questions that require private information, including credit card information, that you may not want posted on the BBB website.

      Thanks for all you do,
      REMOVED

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received numerous daily text messages, requesting donations for Democratic campaigns, and each comes from a different number, so I cannot block them. I never signed up for this and do not wish to be harassed in this manner any further. I have replied, stop to each one of these texts, but every day they come from different numbers.

      Business Response

      Date: 03/27/2025

      Hi REMOVED,

      I'm sorry to hear this was your experience!

      I took a look at your MoveOn member profile and see that youre subscribed to our email list. However, we dont have a phone number attached to this email, nor do we have you subscribed to SMS messages.
      Is there another email that might be associated with your account? Also, do the texts you mentioned include a sign-off from MoveOn? If not, they may be coming from other organizations or campaigns that we are not affiliated with.

      Let me know how youd like to proceed!

      Best,
      REMOVED


    • Initial Complaint

      Date:11/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to stop receiving emails from move on org.

      Business Response

      Date: 12/03/2024

      Hi REMOVED,

      Thank you for taking the time to reach out. Your email address has been unsubscribed from REMOVEDemail.

      Please note that if you sign a MoveOn petition, complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe yourself.

      Thanks for all you do!

      REMOVED
      MoveOn Donor Support

      Customer Answer

      Date: 12/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:10/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a one time donation of REMOVEDto MoveOn.Org on 8/23/24. Have been charged an additional REMOVEDon 9/23/24 and 10/23/24. I did not authorize these additional charges. Received the announcement "The number you have dialed is unallocated" when dialing their number REMOVED)

      Business Response

      Date: 10/24/2024

      Hi REMOVED,

      Thank you for reaching out. 

      On behalf of everyone at MoveOn, let me express our deepest gratitude to you for your support. Thank you!

      REMOVEDwants fellow supporters to always feel comfortable with their donations, and we work to ensure that our giving process is as clear as possible. We take feedback like yours very seriously, and we use it to make ongoing improvements to our process. Ive shared your experience with our team.

      Please contact our friendly donation support team at REMOVEDto assist you and help process your refund!

      Thanks for all you do. Please let me know if you have further questions.

      REMOVED
      MoveOn Donor Support

    • Initial Complaint

      Date:08/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continuous unending barrage of emails. Despite repeated unsubscribe attempts emails persist. I'm filling this complaint in order to get MoveObn.org to never contact me again via email or otherwise.

      Business Response

      Date: 09/03/2024

      Hi REMOVED,

      Thank you for taking the time to reach out. I'm sorry to hear that you have received unwanted emails. The best way to unsubscribe is by clicking the link at in the footer of the last email sent to you by MoveOn. I've attached a photo here.

      Please note that if you sign another MoveOn petition or complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe yourself.

      I hope this is helpful, please let me know if your have any additional questions or concerns.

    • Initial Complaint

      Date:08/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received texts from REMOVEDwhich is short code message from REMOVEDI'm unclear as to how they got my phone number to send messages but I do not agree with their beliefs or with whom they support politically. I do not consent to my name being used to support any organization, business, corporation, person or entity who actively supports and promotes anyone who shows signs of perversion and inappropriate behaviors and/or speech towards young underage children and minors. I also do not consent to my name being used to support a mentally incompetent presidential candidate who is incapable of filling their duties, making any important and/or legal decisions regarding not only themselves, but the general public and citizens of REMOVEDas well. I am very concerned that this organization is sending these text messages to people who never subscribed to their texts and using said people's names and calling them subscribers which implies that these individuals support what this organization stands for politically. I hope this is Investigated and they will no longer be able to use people's names as though they are subscribers and supporters of this disastrous campaign. Thank you REMOVED

      Business Response

      Date: 08/28/2024

      Hi REMOVED,

      I'm sorry that you received unwanted text messages from MoveOn. We didn't mean to disturb you.

      You can always reply STOP directly to a text message to be unsubscribed. Please note that it may take a few days for the request to process.

      If you have any questions, please let me know, and I will be happy to assist. 

      Best,

      REMOVED

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received numerous daily text messages, requesting donations for Democratic campaigns, and each comes from a different number, so I cannot block them. I never signed up for this and do not wish to be harassed in this manner any further. I have replied, stop to each one of these texts, but every day they come from different numbers, which is a form of Harassment.

      Business Response

      Date: 06/28/2024

      Hi REMOVED,

      I'm so sorry this has been your experience and I'm happy to help out! I spoke to our mobile team and we made sure the number you've provided is completely removed and blocked from our system. I have also unsubscribed you from our email list, please allow up to a week for this to take effect. If you ever need immediate help in the future, the quickest way to get ahold of us is to use this contact form: REMOVED

      Please let me know if you have any additional questions or concerns and our team will be happy to help!

      Thanks for all you do,

      REMOVED

    MoveOn.org is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.