Complaints

This profile includes complaints for MoveOn.org's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MoveOn.org

  1442 Walnut St 358 Berkeley, CA 94709

• 

  MoveOn.org

  PO Box 96141 Washington, DC 20090-6141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to get them to stop emailing & texting me to no avail. Please stop!

  Business Response

  Date: 10/20/2023

  Thank you for reaching out to let us know you wish to discontinue communication with MoveOn.
  
  We did not mean to disturb you with our emails, calls, or texts. Please reach out to us at ************************************************ so that we can gather the proper information needed to put you on our Do Not Call list, and also unsubscribe you from emails, and text messages. (Or, you can reply STOP directly to a text message to be unsubscribed from texts.)
  
  Please note that it may take a few days for the request to process. Additionally, if you sign another MoveOn petition or complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe yourself.
  
  Warm regards,
  
  *****
  MoveOn Donor Support

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for anything from them, so I get bombarded with unsolicited emails. After I unsubscribe from their ****, I then get an email saying I unsubscribed and they changed it to a 3 per week newsletter. I want nothing from them, yet they feel they can just hound people mercilessly. Very unprofessional and very showing of how they feel they should conduct business.

  Business Response

  Date: 08/10/2023

  Dear ****,

  Thank you for reaching out. We did not mean to disturb you. I can confirm that your email address has been unsubscribed, and will not receive further emails. Please note that if you sign another MoveOn petition or complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe.
  
  Warm regards,     
  MoveOn Community Support

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting unsolicited text spam from this "organization", when I have never supplied them my phone number to begin with. I never even heard of these yahoos until I started getting unwanted texts. I don't give a c*** about their political views!

  Business Response

  Date: 06/26/2023

  Thank you for reaching out and letting us know. I have personally unsubscribed you from all text messages going forward. It may take up to 24 hours for the change to take full effect. We're sorry that you received unwanted text messages from MoveOn we didn't mean to disturb you. Please note that every text that is sent to a member ends with directions to unsubscribe (Ex: Text STOP2Quit, Text STOP to unsubscribe). You may also find the page to opt out of phone, mail, or SMS communications at *************************************************************.

  
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get them to cancel my subscription.   I do not do any donations online. On March 15 2023 I made a contribution to Move on for $5  it appeared on my bank statement as $500. Apparently someone moved the decimal point. I have never donated that much for any cause.  I generally give $5 or $10.  In Jan and Aug 2022 I made donations for $5 both times. That shows the history of how I make donations.  I filed a dispute with my bank when I first noticed I the unauthorized charge of $500. However I didn't get a letter on the decision of the dispute regarding the unauthorized charge until April 7th. As a result  of the claim, they froze my debit card and I was issued a new one.  I have contacted MoveOn regarding this issue and have received no resolution on the unauthorized charged that was taken out of my account in the amount of $500.

  Business Response

  Date: 04/17/2023

  Hi *****, Thanks for reaching out. Im confirming that a refund of $495.00 has been issued back to the card that was charged. Please allow 3-5 business days for this credit to process. 

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2022 - first and intended only donation; credit card was charged until I noticed a charge today, February 2, 2023. Either I erroneously did not opt out of recurring contribution or it was a mistake on MoveOns part. Regardless, the donor in good faith should have to confirm with certainty that they want to continuously donate.When I canceled this recurring payment today, I had to move through several screens to ensure I cancelled. I can see how someone would believe they canceled when they did not.The only reason I would donate to a cause would be for the good of humanity, like to try to stop mass shootings or targeting underrepresented populations or to help persons experiencing homelessness. I expected MoveOn to represent the integrity with which I intended to make a one-time donation.

  Business Response

  Date: 02/02/2023

  Hi ********, 
  
  Thank you for reaching out about your recurring donation. On behalf of everyone at MoveOn, let me express our deepest gratitude to you for your support. 
  
  I'm sorry to hear that you inadvertently signed up for a recurring donation. MoveOn wants fellow supporters to always feel comfortable with their donations, and we work to ensure that our giving process is as clear as possible. We take feedback like yours very seriously, and we use it to make ongoing improvements to our process.

  You donation has been cancelled and we have issued refunds for the last 6 transactions. Please allow 1-2 business days for this to process. 

  Thanks again for your generous support. 

  
  

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the initial response made by the business in reference to complaint ID ********, and find that the beginning of this resolution process is satisfactory to me. The problem is not yet resolved. However, thank you for your initiation of the resolution process.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received unwanted, political attack texts from this group and never gave them my number nor permission to text me. Grabbing numbers from wherever they get them from and texting people hate-filled views shows this groups complete lack of ethics.

  Business Response

  Date: 10/12/2022

  Thanks for reaching out and letting us know. Your phone number has been unsubscribed from SMS. Every text that is sent to a member ends with directions to unsubscribe (Ex: Text STOP2Quit, Text STOP to unsubscribe). You may opt out of phone, mail, or SMS at https://front.moveon.org/update-my-subscriptions/.
  
  

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text today from "****, a MoveOn volunteer" from ************. I have NEVER signed a petition, given my personal information, or requested texts or communications. I find this practice of sending texts such as the one I received for political purposes unsolicited are problematic at best, and fraudulent at worst.I am requesting that I am FOREVER removed from any communication from MoveOn I am also requesting that I am sent what personal information data they have about me. The ********** Consumer Privacy Act states that I have the right to know what information they have gathered about me, and how they are using it. It also states I have the right to have this information deleted. I am requesting both of those pieces - that you send me information you have gathered about me (that led to this text) and that you immediately delete this data.

  Business Response

  Date: 10/12/2022

  Thanks for reaching out and letting us know. Your phone number has been unsubscribed from SMS and your account information has been removed from our system. Every text that is sent to a member ends with directions to unsubscribe (Ex: Text STOP2Quit, Text STOP to unsubscribe). You may opt out of phone, mail, or SMS at https://front.moveon.org/update-my-subscriptions/.