Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Pheromonal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/24 I seen a post via ******** and wanted the product it was advertising, on some body glow. The product was buy one and get one free for *****. There was also a VIP exclusive option which was going to be ***** after 3 days which I Immediately declined. As of 2/9/25 I reached out to the merchant because I did not receive my product, and it immediately charged ***** x2 on my debit card as well after declining the VIP exclusive option--when I reached out to support. ******* ********* who claims to be from the company has reached out several times AFTER I threatened to make a complaint. She assured me on 2/24 that there was a delay due to the holiday which was in December might I add and the product was going to be shipped within 4 days of her sending the email to me on 2/24. That did not happen. When logging in, it still says that "order is confirmed" from 12/27/24. Again, after that, my card was charged fraudulently ***** twice. I explained I did not want a VIP exclusive shopping perk when I didn't receive my original product from almost 3 months ago. She then assured on that same day I would get a refund for what I was requesting. That did not happen. I then requested a full refund for everything and no longer wanted to do business as I feel they are a scam and conning consumers out of money, fraudulently charging cards, and taking weeks, even months to honor orders which still to this day have been unfulfilled. Then someone named "***" with no official email from the company reached out several times on ******* *********** behalf assuring me once again I would get a refund/and product. Never happened and now they have ignored all correspondence.

  • Initial Complaint

    Date:03/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 9th of last year. The order was guaranteed to arrive by Christmas. I received multiple emails after this date promising it would be shipped out within four or five days. It is now March 5th, 2025 and my order has not shipped. I have requested a refund multiple times and continue to be ignored.

  • Initial Complaint

    Date:02/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products is December. Was told delivery before ****. Still have no recieved products. They arent respond to emails. The enrolled without consent into their VIP program and charged $29

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my bank account and never received the product as promised.

  • Initial Complaint

    Date:02/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally found Pheromonal on instagram. They had such an attractive product and many followers so I thought I was safe to purchase. They held a buy one get one for ***** sale so I thought I would try the product. However during purchase, nowhere mentioned how they would truly process the purchase. Days later I received two extra charges from them for ***** plus the *****. I gave it some time due to the wild fires and bad weather throughout the nation at that time. However it has been over two months and they have yet to process my full refund. On top of that, during the ***** period they never shipped my products as well. I just would like to receive my full refund. I have reached out to them multiple times and still no resolve thank you.

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2024 I attempted to purchase items from this website. I never received my purchases. I contacted the company in November 2024 to request updates, and I emailed back and forth with a representative named *******. Nothing ever happened, no information about my order. I continued to email ******* into December 2024 and into January 2025. Finally in January 2025 ******* indicated that there'd be a refund, since there was no information about my order. Today is February 19th,2025 and still nothing. I want to file a complaint.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13, 2024 I place an order through the companys website, I even paid extra to insure the shipment and rush it. I received a confirmation email and order summary. On October 20 & 21st I received email confirmations of my order being shipped then I did not hear any update until November 22nd, more than a month later, apologizing and explaining that my original order had been destroyed in some accident. I was promised my order along with a special gift and was guaranteed that my order would arrive by December 15th, 2 months after I placed my initial order. I reached out to the company through their support email on December 19th after not receiving the order, then again on the 22nd after not receiving a response within the promised response time stated on the site (since taken down). I received the last response on December 27th, stating my order was processed and sent to the logistics team. As of February 18th 2025 I have not received my shipment or any explanation as to where it could be or what happened. I have tried calling the number on the site several times with no answer, always leaving a message within my information. I only just now found out I could make a claim against them with the BBB. Recently the companys social media account has red flags, that were not there before such as no commenting permitted on their posts, they have a large following but are not following many other creators, the website is low quality looking and they do not have any way to get in touch with them through their social media page.

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a few things from pheromonal back in October and have yet to get my refund for a product that was cancelled; I hear from their customer service promising to rectify my problem and refund my money but nothing ever happens.

  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company And I never received the product or a refund and they wont email me back.

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business beginning of January 2025. Its been over a month and I have not received my order. I also keep getting charged or tried to for a VIP membership I have told them I do not want. Ive told them to cancel more than once and they keep trying to charge me $29.95 monthly. Theres no tracking number for my order either and all I got from them was that my order is being processed and that they encourage me to take advantage of their VIP membership after I told them to cancel. Ive emailed, left voicemails and DMed them on instagram and Ive only gotten TWO replies. Theres no customer service whatsoever. Scammy.

Pheromonal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.