Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a company claiming to be ****** voice search I ended up on the phone with the companys CEO ********************************* and he sold his service based on lies firstly said I am eligible for a discount which was $240 and then told me it was a one time purchase I read the terms of agreement deep after and in it says it is a subscription with monthly payments I have contacted them about a refund but they said it will take 72 hours to start my case which is just saying we are going to make sure we can finalize the purchase and you cant get a refund they guarantee your business on the front page when voice searched or money back and I have signed up and it is a day past the 3 days that I would be added to the page and still havent been added this company has been successful on scamming hard working individuals and lying to them making them think they are going to complete the service until payment is collected then there is no way to get in touch with them

  

  Business Response

  Date: 05/30/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration you may have experienced.
  
  Firstly, we would like to clarify that you did not speak to our CEO, *********************************, but rather to a sales agent named *****. ***** introduced you to our Voice **************************** which is a one-time payment and not an active subscription. We understand that there may have been some misunderstanding regarding the nature of our services and for that, we apologize.
  
  While we do offer subscription-based products, Voice Search Registration is not one of them. We want to assure you that the information provided during your call was accurate regarding the one-time payment for this specific service.
  
  We acknowledge your concern regarding the refund process. Rest assured, our team is committed to addressing your issue promptly. We understand you have already placed a dispute with your bank, which is an appropriate step. Additionally, our team is here to assist you with any further questions or concerns you might have. Please do not hesitate to contact us directly at **************. Our customer service representatives are available to help resolve this matter to your satisfaction.
  
  We appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago I connected with voice search and was connected to APN tech AFTER BEING PITCHED FOR A WONDERFUL SERVICE. i was connected to another person for onboarding into the voice search system. I immediately had issues linking a ****** business page AND Spoke with several people several different times immediately upon recognizing the issues. I received no help on two or three different occasions. I was told to call back in 3 weeks to get a refund. I called back today and was told I could not get a refund. I told APN I no longer wanted to be involved with this system and demanded a refund. I was told that I would not get a refund. THIS IS A SCAM AND I WILL FILE A COMPLAINT WITH THE AG'S OFFICE IN THE ******* JURISDICTION.

  

  Business Response

  Date: 05/30/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and appreciate the opportunity to clarify the situation.
  
  We want to address your concerns regarding the ****** business page linking issue. While linking your ****** account can streamline the process, it is not a requirement for our Voice Search Registration to work. Our service is designed to register your business on various platforms, including ***** and Siri, which do not require a ****** presence.
  
  Regarding your request for a refund, we understand your frustration. However, as stated in our terms and conditions, our Voice Search Registration is a one-time, lifetime service for your business. Once your business is registered and active in the voice search system, we are unable to process a refund. The only exception to this policy is if your business is not registered within four weeks of your purchase, at which point you would be eligible for a refund. Since your business was successfully registered, we are unable to issue a refund.
  
  We regret any misunderstanding that *** have occurred during the onboarding process and your subsequent interactions with our support team. Our goal is to ensure that you receive the full benefits of our service. If you continue to experience difficulties or have further questions about how to maximize the benefits of your Voice Search Registration, please do not hesitate to contact our customer support team at **************. We are here to assist you and ensure your satisfaction.
  
  We value your business and hope to resolve any remaining issues to your satisfaction.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8th I received a telemarketing call. I was convinced I needed a service and gave my credit card number and was charged instantly with out even saying I approve the running of the card. I was transferred to someone who would set up an appointment for the following day. When i got off the phone I realized the company was not reputable with what seems to be fake reviews on the website. I called and canceled with the company and they said I needed to wait to have someone with authority to cancel. Took 1 week for the call. They said I need proof they did not do the work. It's a scam. I had no service provided and paid $473 I'm sick to my stomach over this. That's a lot of money for nothing.

  

  Business Response

  Date: 05/30/2024

  Thank you for sharing your concerns. We sincerely apologize for any distress or confusion this experience has caused you. We take your feedback seriously and aim to address your concerns comprehensively.
  
  Firstly, regarding the charge, it is important to note that by providing your credit card number over the phone, you implicitly authorized the transaction. This is a common practice for telephonic transactions.
  
  Our company has approximately ***** reviews with a 4.7-star rating on ******* Googles review system is designed to filter out spam and fake reviews, ensuring the authenticity of feedback on our services. We assure you that our reviews reflect genuine customer experiences.
  
  Regarding the service provided, our process involves verifying whether your business is already listed on voice search platforms. During your call, our agent confirmed that your business was not listed, qualifying you for our one-time registration service. Our policy requires proof of prior listing to ensure transparency and fairness.
  
  We understand your frustration about the timing of the cancellation request and follow-up. Our refund policy, as outlined in our terms and conditions, specifies that a refund is only available if your business is not registered on voice search platforms within four weeks of onboarding. Since your business has initiated and is still in the process of being registered, we are unable to issue a refund.
  
  If you have any further questions or need additional support on maximizing the benefits of your Voice Search Registration, please do not hesitate to contact our customer support team at **************. We are here to assist you and ensure your satisfaction.
  
  We appreciate your understanding and patience as we work to resolve your concerns.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called and offered their service "voice search" sounds great I signed up with them via credit card over the phone. Everything seemed ok until I get the email explaining that I would have to give them control of my ****** business account. Meaning it would not be in control of myself,I cannot give someone else control of my intellectual property this is not acceptable to my business. I asked them to cancel the same day a few hours later but they gave me the runaround saying I would have to wait 4 weeks this is not right.

  

  Business Response

  Date: 05/30/2024

  Thank you for sharing your concerns with us. We apologize for any confusion or inconvenience you have experienced regarding our Voice Search service.
  
  We would like to clarify that linking your ****** business account to our software is not a requirement for the Voice Search Registration to function. This step is optional and is intended to streamline the process for you. Our service aims to enhance your business's visibility across various platforms, including ***** and Siri, which do not require a ****** presence.
  
  Regarding your request to cancel the service on the same day, we understand your concern. However, as outlined in our terms and conditions, our Voice Search Registration is a one-time, lifetime service for your business. This means that once your business is registered and active in the voice search system, we cannot process a refund. The only exception to our refund policy is if your business is not registered within four weeks of onboarding, at which point you would be eligible for a refund. We cannot issue a refund as your business has been successfully submitted and is currently in the registration process.
  
  We regret any misunderstanding and aim to support you in making the most of our service. If you have any questions or need further assistance on how to benefit from your Voice Search Registration without linking your ****** business account, please do not hesitate to contact our customer support team at **************. We are here to assist you and ensure your satisfaction.
  
  Thank you for your understanding.

  Customer Answer

  Date: 05/30/2024

  The business in question sent a form via email and requested that I give them control of my ****** account,upon learning of this I decided to not go through with the sign up process. I asked for a refund the same day they sent the email but they had already charged me and refused to refund or even cancel. Now they are.trying to say sorry for the misunderstanding. But I'm sorry I do not trust them ,they lied to me multiple times telling me they do not have anyone there that can handle the cancellation process. I asked them with in a few hours of this purchase to cancel and they told me it would take four weeks to cancel or get a refund.

  

  Business Response

  Date: 06/03/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration you have experienced.
  
  We would like to clarify that once an invoice is processed with the client's authorization, the registration process for voice search devices is initiated. Once this process begins, it cannot be stopped as your information is being managed by the voice search platforms.
  
  Our ********************************* is a one-time, lifetime product. This means that once your business is registered, it remains active on voice search platforms indefinitely. Therefore, we are unable to issue refunds once the registration process has started. The only exception to this policy is if your business is not registered within four weeks of onboarding, in which case you are eligible for a refund.
  
  We also want to clarify that linking your ****** account to our software is not a requirement for the voice search registration to work. This tool is optional and intended to make the process easier. Our service functions effectively across various platforms, including ***** and Siri, which do not require a ****** presence.
  
  We regret any misunderstanding regarding the cancellation process. Our intention is to be transparent and supportive throughout our interactions with clients.
  
  If you have any further questions or need additional assistance, please contact our customer support team at **************. We are here to help and ensure your satisfaction.
  
  Thank you for your understanding.

  Customer Answer

  Date: 06/04/2024

  I was able to obtain a refund only from my credit card company. They accepted no responsibility for their deceptive practices. I do not wish to continue the debate with them thank you for your assistance.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 2, 2024, ApnTech contacted me about registering my business on voice search They told me it would be a one time investment and my company would be found from any smart car or smart phone. At first, they wanted me to pay $800 dollars. After much discussion, they offered me a special deal of $298. I spent several minutes going over keywords that would alert any searchers to my business and what I offer. They told me ****** would make the updates within 4-6 weeks. Fast forward 12 weeks and I still do not come up when searching for my business. I will be standing in my business and asking *****, Where is the closest permanent makeup studio near **, ****** gives me the name of a business ****************************************************************** from several different devices and locations. My business never popped up. I am extremely frustrated and want my money back. I contacted them April 25, 2024 with my complaint. I told them I want refunded my money and that I believed I was scammed. I asked to speak to the Manager and the Manager told me that he ran a diagnostic test and he said my business pops right up. I told him it hasnt popped up on any devices that I have tried and he argued with me that they provided the service and that I cant get a refund. Then, after several minutes of arguing back and forth, he preceded to tell me that there are more steps that I need to do. No one mentioned a 1,2,3 step process at the beginning and this guys doesnt mention it until I am beyond frustrated. I am done with this company and I want a full refund. I have been lied to and scammed out of my hard earned money.

  

  Business Response

  Date: 05/23/2024

  We understand your frustration and want to assure you that we take your satisfaction seriously. According to our service agreement, it typically takes 4-6 weeks for ****** to update and make your business discoverable via voice search queries. This timeframe aligns with industry standards for optimization.
  Upon receiving your complaint, we reviewed your case thoroughly. Our records confirm that your business was successfully registered within the agreed timeframe. We also provided screenshots demonstrating your business appearing in search results for the agreed keywords and phrases.
  We understand that you still encountered difficulties locating your business through voice search queries. We sincerely apologize for any inconvenience this has caused.
  Regarding your refund request, our policy states that refunds are issued only if the business fails to register on voice search devices within the specified timeframe. Since your business is registered and searchable, it does not qualify for a refund under our policy.
  We regret any confusion or miscommunication regarding the registration process and optimization steps. Our goal is to provide transparent and effective services, and we apologize for any inconvenience caused by a lack of clarity.
  Moving forward, we remain committed to ensuring your satisfaction and success with our services. If you need further assistance or clarification regarding your registration or additional steps to enhance your business's visibility, please contact us. We're here to support you every step of the way.
  We appreciate your feedback and apologize for any frustration you may have experienced. Thank you for choosing ApnTech for your voice search registration needs.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 16, 2024 I purchased the service for $398. I was unsure due to the negative reviews online and was reassured this is all untrue and they would provide the services accurately and timely. 1. Services were delayed 2. The person on my account missed our scheduled call 3x and did not apologize - instead told me I need to understand he is busy. Why schedule a call if you cannot keep it? And am I not the customer here? 3. Sent me an email with an update on my service with someone else's information. This compromises data for other people! I worry what if they sent mine to someone else?4. Sent 2 follow up emails of their service that were COPY PASTE! no change and when I called it out, he sent me the correct one. 5. Tried to cancel due to the lack of integrity, service delivery and poor care - was told I cannot because it's been delivered the service.******** tried to compare this service to a nail salon and said if you get your nails painted and you don't like it, you still pay. I told him that was not true and they he retracted back his example. He then defends the company by telling me how they are not working out of a garage in some small country and was legit. He not only put down small businesses and people doing hard work, he also was racist to those smaller countries and dismissed my request. He started to raise his voice and talk over me. I hung up after 20 minutes. I WOULD NEVER RECOMMEND THIS SERVICE AND SAY YOU SHOULD BE CAREFUL! THey won't refund your money and you will need to go through your credit card.

  

  Business Response

  Date: 04/26/2024

  Thank you for bringing your concerns to our attention. We take feedback seriously and strive to address any issues promptly and transparently. Allow me to address each of your points:
  1. Our records indicate that the service was not delayed. In fact, we can provide evidence in the form of an email confirming that your business was registered on Voice search devices within 14 days of submission.
  2. Regarding missed appointments, our agent, ******, made several attempts to reach you at the scheduled times. While we understand the frustration caused by missed connections, please note that scheduling conflicts can arise due to various factors, including call volume and differing time zones. We apologize for any inconvenience this may have caused.
  3. We acknowledge the inadvertent inclusion of another business report in your activity update. Rest assured, this issue has been rectified to prevent any future occurrences. The report contained only public information and did not compromise any confidential data.
  4. The email you received included screenshots confirming your business's presence on Voice search devices. This documentation serves as proof of service completion, and its contents remain consistent unless there are changes to your online status.
  5. We regret to hear about your dissatisfaction and understand your desire for a refund. However, as your business has been successfully registered on Voice search platforms, the service has been fulfilled as agreed upon. Our agent, ******, explained this analogy to illustrate why a refund cannot be granted for a service that provides ongoing benefits. Furthermore, our agent maintained professionalism throughout your conversation, as evidenced by our recorded call.
  We value your business and regret any misunderstanding or inconvenience you may have experienced. Should you have any further concerns or require assistance, please do not hesitate to contact us at **************.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing them on a social media platform, I reached out to this company called APNTech. Firstvthey couldnt do a simple thing like send me a confirmation email. They asked for a gmail email since it wasnt coming to my other email. When they didnt work they told me to wait a few hours. I called back. Now they say I onboarded and they arent refunding my money. I never even received a confirmation email with login credentials. So how could I be onboarded? Please dont associate with these scammers. They put me on hold after hold; saying they were talking to various agents. The scammers are *****, ****************************** and ******. I going to file a case with the ** A.s Office. The amount was minor. But thats how they get away with this.

  

  Business Response

  Date: 04/24/2024

  Thank you for bringing your concerns to our attention regarding your experience with apnTech. We understand your frustration and would like to address your issues promptly. Upon reviewing your case, we found that your submission was processed immediately after purchase, and the onboarding process is simply to welcome our clients. While we apologize for any delay in receiving your welcome email, please be assured that your information was submitted as soon as the purchase was made. Regarding your request for a refund, we regret to inform you that refunds are not possible once the information is submitted. Our service involves registering businesses on Voice Search devices, and the process takes 3-4 weeks for full online presence. Our refund policy stipulates that refunds are only issued if businesses are not registered within this timeframe. We understand your frustration and apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us directly at **************. We remain committed to providing excellent service and are here to assist you in any way we can.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse money Ive ever spent for my business. The day after signing up for there services my ****** got shut down and they promised it wasnt them. After they said it was up and running and I personally tried using the uses it would not work. Over the passed couple of weeks I have talked to six different people each time and they say it was a different issues which was on my end. I will correct the issue and it does not fix it. Every time they ran a test it would ease my ****** and everything would be gone, every time we talked on the phone. Again they said it wasnt them doing. I finally told them Im done with there services and requested a refund and they offered me 10% of what I paid. I told them it didnt work for me bc they havent done anything but hurt my business. I was getting calls from ****** and now Im getting zero from all platforms that they have touched. Last person I talked to was **** and I got the feeling he was trying to start a fight and make me upset and he kept saying I wasnt willing to try and fix the issue. I repeatedly tried telling him I have tried all the different ways to fix it. It was all something they was supposed to do. I will be filing a complaint thru the bank and dispute it to get my money back bc I paid for a service and I never received it. Also every time I would call they would screenshot my ****** and send it to me saying it works, when I already set up my ****** way before I talked to them. They were a complete scam DO NOT GO WITH THIS COMPANY!! ********

  

  Business Response

  Date: 04/23/2024

  We apologize for any inconvenience you may have experienced. After conducting a thorough investigation, we have determined that you purchased voice search registration services from us. Our primary responsibility is to ensure that your business is fully registered on Voice Search devices. It appears that your main concerns, as discussed with our agents, revolved around your ****** business page, which is a free service. Our agents are experienced in addressing such issues and are more than willing to assist you. Upon investigation, we found a simple error on your ****** business page where your service area was listed as "*************," resulting in your business appearing to cover the entire country. We have taken steps to assist you correct this error. It's important to note that even without a ****** business page, your business information can still be registered on Voice Search devices, including ****** Assistant, Amazon's ****** and Apple's iPhone ensuring your presence in voice search results for the lifetime of your business. It's important to note that a refund is not possible in this case because your business is now registered on Voice Search, regardless of whether a refund is processed. Our refund policy for Voice search registration applies if your business is not registered, not if you encounter issues with a free service like your ****** business page. We remain committed to assisting you further. If you require any further assistance, please do not hesitate to contact us at **************, and our agents will be more than happy to help.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i'm trying to cancel because it appears that they have not listed my businesses. i hired them for three companies.i have been trying to cancel for 10 weeks. they do not respond to email. i call and a helpful person takes my info and promises a call back in 72 hours. they never call back.i want to cancel but they keep charging my card after i attempt to cancel.

  

  Business Response

  Date: 04/11/2024

  We appreciate you bringing your concerns to our attention regarding your experience with apnTech. We apologize for any inconvenience or frustration you may have experienced during your interaction with our company. Upon reviewing your complaint and conducting further investigation, we understand that you have been attempting to cancel our services due to perceived issues with listing your businesses. We regret any delay or difficulty you have encountered in this process. During our conversation today, April 11, 2024, you informed me that you have already engaged another marketing company to manage your third-party directories and no longer require our services. You expressed your desire to cancel our service and declined our offers to waive a month of service or lower the monthly payment. Once the final payment was successfully processed, your account was fully canceled out. We sincerely apologize for any inconvenience caused during this process. As per your request, your account has been cancelled, and no further charges will be applied. If you have any further questions or concerns, please do not hesitate to contact us at (800) 291-1577Thank you for your understanding and cooperation.

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a service by APN and after paying a subscription of $199 a month plus start up fee of $700.I have tried canceling with this company 5 months ago but they keep herassing me by calling me and living a message saying we cant cancel you until we talk to you on the phone, and when I call them back to cancel ***** who is the sales rehasser refuses to cancel my subscription. I am tired of being interrupted by this company and I did warn them saying, if your company contacts me again I will complain to BBB. I have sent them an email requesting as well as demanding a cancellation of my subscription.attached are voice mails they have left me!I need your help stopping this company from interrupting my business and effecting my state of mind.Thank you

  

  Business Response

  Date: 04/11/2024

  We apologize for any inconvenience you may have experienced. Upon reviewing the conversations with our representatives, it appears that you first spoke with our representative ***** on Jan 12th. During that call, ***** acknowledged your concerns about the monthly payments being too high for that month and the lack of visible results from our Prime Listings program. In response, ***** proposed waiving two months' worth of payments and even lowered your monthly payment to ensure your comfort while completing the 6 to 12-month timeframe promised to achieve the desired results. You agreed to continue with the program, despite it being only 4 months in.
  Your next conversation was on April 2nd, during which you reiterated concerns about not seeing results for your business. When ***** attempted to address your concerns, it seems he encountered frustration on your end. Following our standard operating procedures, ***** attempted a brief conversation with you to assist with cancellation. Unfortunately, the call was disconnected during this process.
  We want to assure you that we remain fully committed to assisting you with any concerns you may have. Your satisfaction and fulfillment of your request are our top priorities. Additionally, ***** attempted to follow up with a detailed voicemail after the call was disconnected. Please feel free to give us a call at **************, and we would be more than happy to address any further concerns you may have.

  Customer Answer

  Date: 04/11/2024

  I am kindly asking APNtech to cancel the subscription by sending Esthetique Boutique a cancelation letter through BBB stating agents no longer will be contacting ***** in the future harassing business owner into paying APNtech more payments.  Esthetique Boutique is requesting APNtech to reverse all charges and reimburse Esthetique Boutique for  payments of $200 for 5 months and start up fee of $800 as all the charges that Esthetique Boutique payed for will be reversed and reimbursed back to Esthetique Boutique as per APNtech conversation back in November 2023 when the business was promised improvements and APNtech failed to deliver.

   

  

  Business Response

  Date: 04/23/2024

  Thank you for reaching out to us with your concerns regarding your subscription with APNtech. We take customer feedback seriously and aim to address your issues promptly and effectively. We want to assure you that we have canceled your Prime listings account as per your request. There will be no further recurring payments deducted from your account. Additionally, we have instructed our agents not to contact ***** or anyone else associated with Esthetique Boutique regarding payment matters. Regarding your request for a refund, we regret to inform you that we are unable to process any refunds at this time. Our records indicate that the services you subscribed to have been fully delivered, and we have evidence demonstrating the increase in your business's data reputation and online presence. You can access this evidence by logging into your account portal at ***********************. We understand your disappointment and apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please do not hesitate to contact us directly at **************. We remain committed to providing excellent service and are here to assist you in any way we can.

  Customer Answer

  Date: 04/25/2024

  I do not accept the response made by the business to resolve this complaint.

  Evidence APNtech is claiming that they have improved Esthetique Boutiques business whitin the timeframe of APNtech subscription is inaccurate according to ************************ collected.
  

  Therefore Esthetique Boutique requests a full refund from APNtech.

  thank you