Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me they were working on two website optimization pages when they clearly have no access to my pages as I have another SEO company that has exclusive access so Im positive they lied and manipulated me for over $3k Im canceling the CC payment and am filing a complaint against improper business practices

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration regarding our services.
  
  Our SEO approach involves optimizing your business's online presence across various directories, not just your website. By managing your data presence on over 80 paid directories, we enhance your business's visibility and reputation. This increased visibility on these directories indirectly boosts your listings, such as your ****** Business profile, helping your business appear more prominently when people search for your services.
  
  We understand you have another SEO company managing your website, and our services are designed to complement these efforts by focusing on broader online visibility beyond just your website.
  
  We are committed to resolving this issue and providing clarity on our services. If you have any additional questions or need further clarification, please contact our customer support team at ************** or **********************.
  
  Thank you for your understanding and patience.

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered services from APNtech via a sales call and now they will not refund me. I am very disappointed in the service that I received and expect a full refund of $797. They continue to try and tell me that I have to wait another 3 weeks before I can ask for a refund when the original person I talked to said I can get a full refund if I am not satisfied. I am deeply disgusted by the lack of unprofessionalism displayed by this company. Upon further research on the company, I have found nothing but reviews and complaints stating this business is a scam. It is unfortunate that I fell for this scam and expect my refund to be in my bank account by the end of the week.

  

  Business Response

  Date: 07/11/2024

  Thank you for sharing your concerns and feedback. We deeply regret any dissatisfaction you have experienced with our services and apologize for any misunderstanding.
  
  When you ordered our services, our representative should have clearly communicated our refund policy. As stated in our terms and conditions, we have a 30-day waiting period before processing refund requests. This policy ensures that we can fully implement and verify your business's registration on voice search platforms. If your business is successfully registered, this registration is permanent, which is why our refund policy is structured this way.
  
  We understand your frustration and disappointment and apologize if the initial communication led to any confusion. Our goal is to ensure that all our clients fully understand our policies and services.
  
  Regarding the reviews and complaints you mentioned, we take all feedback seriously and continuously strive to improve our services. We assure you that we are committed to providing a legitimate and valuable service to our clients.
  
  To clarify, after the 30-day period, if your business is not registered on the voice search platforms as promised, you will be eligible for a refund. We are currently within this 30-day period, and our team is working to ensure your business is properly registered.
  
  For further assistance or to check on the status of your registration, please contact our customer support team at (800) 291-1577 or [email protected]. We are here to help and ensure your satisfaction.
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 07/11/2024

  I ordered services on June 14th 2024.I am requesting now that On Monday July 15th I want a full refund. I am not showing up on Siri. I have not had a chance to check the others, but I am expecting the same result. 

  

  Business Response

  Date: 07/16/2024

  Thank you for contacting us and sharing your concerns. We apologize for any inconvenience you have experienced with our services.
  
  Our records show that you ordered our services on June 14th, 2024. As per our policy, there is a 30-day period before any refund requests can be processed. This period is necessary because registering your business on various voice search platforms, such as Siri, Google, Alexa, and others, takes time to complete. Once registered, your business information remains on these platforms indefinitely, ensuring ongoing visibility.
  
  We understand your concern about not showing up on Siri. Our team is committed to ensuring your business is registered and visible on all major voice search platforms. We would appreciate it if you could provide us with any specific details or screenshots showing the issue with Siri, so our technical team can investigate and address it promptly.
  
  As of now, the 30-day period has not yet passed. We kindly ask for your patience during this process. After this period, if your business is not registered on the voice search platforms as promised, you will be eligible for a refund.
  
  If you have any further questions or need additional assistance, please contact our customer support team at (800) 291-1577 or via email at [email protected]. We are here to help and ensure that your experience with our services meets your expectations.
  
  Thank you for your understanding.

  Customer Answer

  Date: 07/26/2024

  It’s well passed 30 days. We are almost to August. As you stated June 14th is when I ordered services. It is now July 26th. That’s over 30days later. Please refund me.

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They signed me up for services that I did not consent to. There was no paperwork sent or signed. There were no services provided. It is a total scam. They should be shut down.

  

  Business Response

  Date: 07/11/2024

  Thank you for reaching out with your concerns. We apologize for any confusion regarding the enrollment process for our services.
  
  Our records indicate that you verbally agreed to our Voice Search registration and ************** services during separate phone calls. While we regret any misunderstanding, please note that we typically send a confirmation email outlining the agreed-upon services and fees after such verbal agreements.
  
  We understand your dissatisfaction and have noted that you have disputed the charges with your bank. We are cooperating fully by providing the necessary documentation to assist in their investigation, which typically takes 30 to 90 days for resolution.
  
  If there are any further questions or if you require additional information, please feel free to contact our customer support team at ************** or *********************** We are committed to addressing your concerns promptly.
  
  Thank you for your understanding.

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 1 I contacted APNtech. I had seen their ad on ******** for listing my business on all voice platforms "SO PEOPLE CAN FIND ME FIRST!" was the promise. ***** later they tell me I'm not first and they never said first. After $2000 I still have to find my own leads because I'm last e ****** in the ratings. Not what was promised! They also tried getting $200 a month w no contract I could cancel anytime. When I realized these people were not helping my business I canceled my monthly subscription. They refused! Kept insisting I stay for six months. They couldn't give me a straight answer when asked why since they are now not doing anything for my business. After I tried canceling my subscription they refused and told me they were going to charge my anyway. I had to closey cc and get a new one. The sales gimmick is cat fishing plan and simple and these people stole $2000 from me for absolutely no real work and wanted more!!

  

  Business Response

  Date: 06/27/2024

  Thank you for sharing your concerns. We apologize for any frustration and misunderstanding you've experienced.
  
  On May 1, you contacted APNTech after seeing our ******** ad about listing your business on all voice platforms. You filled out a form to be registered on voice search, and we conducted a free report, which indicated your business had poor online visibility. To address this, you signed up for our Prime Listings SEO program, which takes 6-12 months to fully optimize search engines.
  
  We understand your disappointment regarding not seeing immediate results. However, SEO and voice search optimization are gradual processes that require time to show significant improvements. We have documentation in your account portal proving that work has been done towards optimizing your listings.
  
  Regarding your request to cancel, our agent attempted to explain that canceling prematurely, after only three months, would hinder the effectiveness of the program. The intention was not to force you to continue but to inform you that the program would yield better results if given the full duration to optimize.
  
  As for the $199 monthly charge, it was for the open invoice due on your account. Proper cancellation procedures were communicated, and it was necessary to settle the outstanding invoice for a proper cancellation.
  
  We regret any inconvenience caused and are committed to providing the best service possible. If you have any further questions or need additional support, please contact us at ************** or *********************** We value your feedback and aim to resolve this matter to your satisfaction.

  Customer Answer

  Date: 06/28/2024

  The rhetoric in the initial conversations was that if I signed my business, " I will come up FIRST on all voice recognition platforms." PERIOD!!! After I paid and they told me I won't come up first, emphatically, and then and only then did they tell me about my standing with rates and reviews through ******** And THEN wanted $500 more for me to get customers to rate and review me through ******* on-the-spot! When I asked what the $199 a month was going to get me, I never got a straight response because I was lead to believe it was to GET CUSTOMERS FOR MY BUSINESS!!

  

  Business Response

  Date: 06/28/2024

  Thank you for your response. We apologize for any misunderstanding regarding our services and your expectations.
  
  Our initial conversation emphasized improving your business visibility on voice search platforms. While we aim to enhance your presence, ranking first on all voice platforms isn't guaranteed as it depends on various factors like search algorithms, competition, and existing online reputation.
  
  The additional $500 was suggested for a Google review program to enhance your overall online ratings and reviews, which is a separate service from our voice search registration.
  
  The $199 monthly charge was for our Prime Listings SEO program, designed to improve your online visibility over 6-12 months. This program gradually optimizes your search engine presence, leading to better customer engagement.
  
  We regret any confusion caused and are here to assist you further. Please contact us at ************** or ********************** for any additional support. We value your feedback and aim to resolve this matter to your satisfaction.

• Initial Complaint

  Date:06/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/20/2024 I purchased a voice recognition service from this company apnTech for $300. I put in a support ticket for a refund, no answer. I called the support number and they will not redirect your calls you let you speak to someone above the only reason that number exists is to not let you get in contact with anyone. I want my $300 refunded back into my account I dont want to do any business with this scam of a company taking advantage of people anymore who lowers prices for 5 star reviews in their employees. Their reviews on their website are of a dental company!!!

  

  Business Response

  Date: 06/25/2024

  Thank you for reaching out. We apologize for any frustration or inconvenience you've experienced. Regarding your request for a refund of the $300 for our Voice Search registration service purchased on June 20, 2024: Our service is a one-time, lifetime product, meaning your business remains registered on all major Voice Search platforms indefinitely. Since your business has been successfully submitted and this submission cannot be retracted, our policy does not allow for a refund. We understand that you placed a support ticket and contacted our support number. Our records show that our agent spoke with you the next day, during which you heard a recording of your voice accepting our terms and conditions. This confirms your agreement to the service provided.
  We regret if you felt that your calls were not properly redirected. We are committed to providing excellent customer service and will investigate this issue to ensure it does not happen again.
  Our reviews are genuine and not solicited in exchange for discounts. We strive to provide valuable services to enhance our clients' online presence.
  Please contact our support team at ************** or ********************** to discuss your concerns further. We are here to help and ensure your satisfaction. Thank you for your understanding.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 17th the charge was made. We were suppose to have a follow up call to get all going. They sent me an email link to follow up with prior to this phone call meeting. When I started the follow up process I became quite nervous and decided I did not know enough about this company to give them open access to my ****** info. At that point I did some backround checking and found them to be less than desireable.I asked for the return of my money and their repsonce was : " WE have done anything for you yet, so we cant return your money"

  

  Business Response

  Date: 06/25/2024

  Thank you for reaching out and sharing your concerns. We apologize for any frustration or inconvenience you have experienced. Regarding your purchase of our Voice Search registration service on June 17, 2024: Our process involves an initial follow-up call and an email link to facilitate the setup. We understand your hesitation about providing access to your ****** information. However, please note that linking your ****** account is not necessary for our Voice Search registration service to work. This step is simply intended to make the process easier and more efficient. Our service aims to register your business on all major Voice Search platforms, ensuring long-term visibility. Once the registration process begins, it cannot be stopped, as the information is being processed by the Voice Search devices. Since this is a one-time, lifetime service, we cannot offer refunds once the registration has commenced. This policy ensures that the value and integrity of our service are maintained. We regret any confusion regarding our refund policy. Our records indicate that our agent informed you that we cannot process a refund because the service had already been initiated. Our policy allows for a refund only if the business is not registered within four weeks of onboarding. As your registration process was underway, we are unable to issue a refund. We are committed to providing transparent and effective services to enhance your business's online presence. If you have any further questions or need assistance in maximizing the benefits of your Voice Search registration, please do not hesitate to contact our customer support team at ************** or **********************.
  Thank you for your understanding.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 5, 2023, I was contacted by APNTech regarding voice search recognition and signed up to get on board with this new technology to help stand out above my competitors. I paid $323 initially, then on August 9, 2023, paid another $500. For the next two months I paid $199 per month which prompted a call to APNTech requesting to cancel. They talked me into staying with them for $139 per month and when I complained that the service has not generated any business, they said it take up to 6 months for it all to work. Well, I am in this for $2055, and am not recognized on voice search even with the different tag words we set up. I called to cancel again on June 16, 2024, but was told they need to request this through different department and that I would get a call within 72 hours. Really? As a business charging small businesses this kind of money, they should have immediate access to a representative to cancel my subscription. So, I took sometime and reviewed how much I paid them and decided to call back. Apparently, my request has been escalated and now I should be getting a call back in 48 hours rather than 72! This is all so shady to me!I would like a refund from this company or proof to show where my $2055 was applied and how this benefited my business. What was I paying for? I believe this is a scam because I have tested voice search recognition on ***** and **** and never once came up. I was told that my tag words under APNTech, ******* Yelp, etc., needed to be in sync so I made some updates to ****** and Yelp. I still do not come up through voice search recognition. I am afraid I was had. BUYER BEWARE! THIS IS A SCAM!

  

  Business Response

  Date: 06/25/2024

  We understand your frustration and apologize for any confusion. ***** addressed your concerns promptly on June 16, 2024, explaining our service thoroughly and demonstrating your business's visibility on ******** first page. We're pleased that ***** could negotiate a more comfortable monthly rate that met your needs. It is gratifying for us to see your satisfaction in this challenging situation.
  
  For further assistance or clarifications, please contact us at ************** or *********************** We're committed to ensuring your satisfaction.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, APNTech, ************************************ Telephone: ************** Email: *********************** has been constantly and continuously calling me to try to get my business. They claim that my ****** Voice profile will not get any customers. They make it seem like they are a ****** contractor. However there is no such thing as a ****** Voice profile to my knowledge. They are getting my number for my ****** business page and spamming me with phone calls even after I've tried to block them on my phone. Today I finally pushed one to talk to somebody and told them a no in certain terms to take me out their list. I really doubt they will but regardless they need to be rained in for their abusive robocalling telemarketing and spamming business model. They're taking ****** Business profiles and calling those numbers and trying to trick people into buying their product thinking that it will help them get more customers. Maybe it will but when you tell people not to call and they keep calling that is abusive and probably illegal and must be stopped.

  

  Business Response

  Date: 06/25/2024

  Thank you for sharing your experience and concerns regarding our company. We sincerely apologize for any frustration or inconvenience caused by our contact attempts.
  We want to clarify that we only reach out to potential clients who have shown interest in our services by filling out a form to be registered on Voice Search. Our intention is to assist businesses in becoming visible on Voice Search platforms through our Voice Search Registration service.
  We understand how multiple calls can be perceived as intrusive. Our attempts to contact you were made because our sales representative had an outstanding offer to present. However, it is never our intention to cause any distress or inconvenience.
  Upon hearing your request to cease further contact, we have marked your profile as "DO NOT CALL" in our system to ensure no further calls are made. We respect your decision and apologize if this was not promptly addressed earlier.
  If you have any further questions or concerns, please do not hesitate to reach out to us at ************** or via email at **********************. We are here to assist you and ensure your experience with us is a positive one.
  Thank you for bringing this to our attention, and we appreciate your understanding.

  Customer Answer

  Date: 06/27/2024

  Your business claims they only call people who have fille out a form requesting to be called. I never filled out such a form, so that is a baldfaced lie. The spam call message says something like "Customers are not seeing your ***** Voice Profile." But what you seem to be selling is some vague promise to promote my ****** Business Page, which is NOT the same thing. In fact, there is no ****** Voice Profile. It does not exist. Even if there were such a thing as ****** Voice Profile, it has nothing to do with my ****** Business Profile. I know this to be an indisputable fact, because THAT IS A DIFFERENT PHONE NUMBER!!! So, I believe this business is a scam and spam, and should be investigated and fined if not shut down.

  

  Business Response

  Date: 07/11/2024

  We appreciate your follow-up, and we apologize for any confusion caused. Our intent with the initial communication was to offer our Voice **************************** aimed at ensuring visibility on voice search platforms like ******* ****** and others. We regret if there was a misunderstanding regarding our services' focus on voice search rather than a specific ******* Voice Profile."
  Regarding the form submission, our records indicate that contact information was received, potentially through a third-party lead generation source or similar outreach. We understand your concerns and have noted your request to cease further communications. Your profile has been updated to "DO NOT CALL" in our system to ensure compliance with your preferences.
  If there are any additional questions or issues you would like to discuss, please do not hesitate to contact us directly at ************** or via email at **********************. We value your feedback and are committed to addressing any remaining concerns.
  Thank you for bringing this to our attention, and we appreciate your understanding.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I want to share my experience with this company so that others don't feel like me, I feel ripped off!! frustrated and stupid, don't fall into their trap, they promise and promise and just want your money!!In mid-April/ 2024 I hired this company for possession services on the first page of the internet. Nothing has changed, and I feel like I have been scammed, I called them to complain to them and they only gave excuses, and no money back, deposit of 700 and then without my knowledge 30 May /2024 they withdrew another ***** dollars. Then the staff who attended me used every possible way to convince me. At this point of frustration, I didn't want anything from them! Just cancel a phantom service, so they decided to cancel everything without any kind of Money back.

  

  Business Response

  Date: 06/03/2024

  Thank you for sharing your feedback. We sincerely apologize for any frustration and inconvenience you have experienced. We take your concerns seriously and aim to address them thoroughly.
  
  We acknowledge that you felt dissatisfied with our service and the charges incurred. On May 31, we had a discussion to understand and resolve your concerns. We understand your frustration and worked to reach an agreement that would benefit you.
  
  We are pleased to confirm that we refunded the $1,495 charge and waived your payments until August 11 as part of our agreement to improve your online presence. Additionally, we permanently reduced your monthly fee to $149 to ensure that our services are more accessible and valuable to you.
  
  Our goal is to provide effective solutions and support to enhance your business's online presence. We regret any previous misunderstandings and are committed to working closely with you to achieve the desired results.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team at **************. We are here to help and ensure your satisfaction.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 06/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 05/31/2024

  Thank you for reaching out to us with your complaint. We appreciate you bringing your concerns to our attention and are here to assist you.
  
  It appears that your message mentioned an attachment, but we did not receive any attachments. To help us address your issue more effectively, could you please resend the attachment or provide additional details regarding your complaint?
  
  We are committed to resolving any issues you may have and ensuring your satisfaction with our service. Your feedback is valuable to us, and we want to make sure we fully understand and address your concerns.
  
  Please send the attachment or additional details at your earliest convenience so that we can assist you promptly. You can reply to this message or contact our customer support team directly at **************.
  
  Thank you for your cooperation and understanding.