Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not return calls and have not worked with me at all took my money and never heard from them again. Did some research way too many people claiming it is a scam. I just want my money back. It was for my new start up ..pmf management

  

  Business Response

  Date: 09/09/2024

  Thank you for your message. We apologize for any frustration youve experienced.
  
  To address your concerns, we reviewed our records and found that on 09/02, we received your call at 10:40 AM and returned it at 12:35 PM. Our agent, *******, had previously explained the service and provided tips to enhance your business visibility. During that conversation, you confirmed that all your questions were addressed and that you were awaiting your scheduled appointment.
  
  If you still need assistance or have any additional questions, please reach out to us directly via phone or email. We are here to help and are committed to resolving any issues you may have.
  
  Thank you for your patience.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No (positive) services provided, negative results to my ****** / Online presence, refusal to cancel, refusal to refund, refusal to stop reoccurring charges, verbally abusive employees when I call in repeatedly asking for help with this matter.... gaslighting, manipulative, emotionally and verbally abusive. Stealing money from me and my family.

  

  Business Response

  Date: 09/09/2024

  Thank you for your feedback. We understand your frustration and want to address your concerns.
  
  We recently spoke about your wish to cancel and the perceived lack of positive results. We offered to waive the next two months of service to give the program more time to show improvements, but you declined. The conversation became heated, and you expressed dissatisfaction by calling us abusive and manipulative.
  
  We acknowledge the issues with your online presence, including duplicate entries and negative reviews. While we can assist with many aspects of your online visibility, we cannot control reviews or your business reputation. Duplicates in ****** My ************** can occur for various reasons, and we are here to help resolve these issues.
  
  Please note that one of your monthly payments was disputed, which has led to the cancellation of your account.
  
  We are committed to providing support and resolving your issues. To address your concerns effectively, we need to work together. Please contact us directly to discuss how we can assist you further and ensure your concerns are handled properly.
  
  Thank you for your understanding.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased their services June 21st with the promise to be listed on all 5 voice searches and were told we would get all of our money back if we got no results. It has been 2 months and not only have we not received a single call from these searches, our name doesn't even come up when you ask for our industry in our area. When we tried to get them to honor their money back promise, they said they had to do a diagnostic. When they did, they found a business with our name in another state. They are refusing to honor their guarantee to give us our money back unless we take additional steps and give them another month.

  

  Business Response

  Date: 08/27/2024

  Thank you for sharing your concerns with us. We understand your frustration and appreciate the opportunity to address the situation. First, I want to clarify that your business is indeed registered on the major voice search devices as promised. The issue you've mentioned is related to visibility, which depends on multiple factors, including your online presence on platforms like ****** and Yelp. For voice search devices to effectively locate and recommend your business, its crucial that your ****** Business Profile is active and accurate, and that you have a Yelp account established. This is an essential part of the process, which is why our agent, ******, attempted to assist you with setting up these accounts during your recent conversation. Unfortunately, it appears that there was a misunderstanding during the call, and I regret that the conversation did not go smoothly. ****** was trying to guide you through the necessary steps to improve your visibility, but without these components in place, a diagnostic cannot accurately reflect the effectiveness of your registration. Regarding your request for a refund, I must inform you that a refund for the voice search registration is not possible at this time. The service you purchased, which included registering your business on voice search devices, has already been delivered. The lack of visibility youre experiencing is not due to a failure in our service but rather to the absence of a complete online profile, which weve offered to help you establish. We are still willing to assist you in setting up the required accounts and improving your visibility on these platforms. By taking these steps, we can ensure that your business appears more prominently in voice searches. We understand that this process may be frustrating, but we are committed to helping you achieve the results you were promised. Please feel free to reach out if you would like our assistance in moving forward.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *** about voice search I was then passed on to someone else and they sold me this product at $448.00 down and $199.00 a month, then a few weeks later APN reaches out to me about bird eye review package stating I would purchase the software for $1547.00 and a $149.00 service fee, which the sales person said I can quit anytime and I will still own the birds eye software, after a few months they have not delivered so I called to cancel my service with both voice and birds eye after I pushed from one person to another I finally spoke to a woman and she was working to keep my business offering discount after discount and even waiving the monthly fees for a few months and I repeatedly statute I just want to cancel. in the end my date was already into 7 days into the next billing month and was told I needed to pay the $199.00 and $149.00 to close both accounts so I agreed well later that day I was taken out of there system on both birds eye and voice search I would have thought by paying for the month in advance and one more month I would be able to see or still use voice search well not at all , not only that the software I purchased was locked out also. this company in nothing but a big scam. I would never recommended them at all. I feel I need to have the $199.00 , the $149.00 and my software purchase of $1547.00 refunded to me, or I will be contacting the ** on this matter.

  

  Business Response

  Date: 08/12/2024

  Thank you for reaching out and sharing your concerns. We apologize for any confusion and frustration you have experienced.
  
  Upon reviewing your account, we understand the issues related to your service cancellation and subsequent billing. Here are a few points to address your concerns:
  
  Prime Listings and Birds Eye Review Package: The payments you made were for services provided upfront. We deliver the services first, and the payments are processed afterward. When you requested to cancel, your last payment of $199 for Prime Listings and $149 for Birds Eye was processed because these services would had been rendered for the billing period.
  
  Service Cancellation and Technical Errors: Due to a technical error, your services were prematurely canceled, resulting in a loss of access. We apologize for this oversight. We are processing refunds for the last payments of $199 and $149. 
  
  Birds Eye Software: The ***************** includes both an enrollment fee of $1547 and a monthly service fee. Birds Eye is not software you own outright but a service you hire. As the ***************** was successfully delivered during your active status, we cannot process a refund for the enrollment fee of $1547.
  
  We value your feedback and are committed to improving our services and customer experience. Please allow a 7-14 business days for the refunds to be processed and reflect in your account.
  
  If you have any further questions or require additional assistance, please feel free to contact us directly. We are here to help and ensure a satisfactory resolution.

  Customer Answer

  Date: 08/13/2024

  the refunds of the $199 and $149 are acceptable . But not or the $1547, I was told part was to set up and part was to own the birds eye software I will accept 1/2 of the amount as I was sold different about the ownership of the birds eye software the amount of $773 as a partial refund is acceptable to me.

  

  Business Response

  Date: 08/27/2024

  Thank you for your response. We appreciate your willingness to work towards a resolution. However, we must clarify the terms of the *****************.
  
  The $1,547 fee you paid for the ***************** was an enrollment fee, not a purchase for software ownership. This fee covers the setup and activation of the service, which has been fully rendered and delivered as per our agreement. The service itself is not something that can be owned outright; rather, its a subscription-based service that you utilize during your active period.
  
  While we understand your position, we cannot accommodate your request for a partial refund of $773, as the services provided were in line with the agreement made during your enrollment.
  
  Weve already processed refunds for the $199 and $149 payments as a goodwill gesture due to the technical error. Unfortunately, the $1,547 enrollment fee is non-refundable, as the service was successfully delivered.

  Customer Answer

  Date: 08/30/2024

  I was told that I was purchasing the software which now you are saying it was to set up that's a complete lie. I want half my money back or I will be disputing the complete amount.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2nd I was told the leads would start coming by phone that I would be registered with the top 5 search engines. Don't know if this happened. I was told 3 to r weeks. Nothing. 100 percent money back but can't call them never was gave a number. So I'm out 298 dollars. I just want my money back...

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out. We apologize for any confusion or inconvenience regarding your Voice Search Registration service.
  
  To clarify, the Voice Search Registration process typically takes 3-4 weeks to complete, during which your business information is registered with various voice search platforms. This does not guarantee a specific number of leads or calls, as we can only ensure that your business information appears on these devices. We cannot control or guarantee the volume of calls or leads that result from this registration.
  
  We understand your frustration, but please note that our contact information is provided on invoices and welcome emails. We also offer an opportunity to ask questions during onboarding calls. We apologize if this information was not clear.
  
  Our policy on refunds for Voice Search Registration is based on the nature of the service, which involves ongoing exposure and registration on voice search platforms.
  
  If you have any further questions or need assistance, please contact our support team directly at ************** or via email at ***********************

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received emails from the company APN Tech after searching for tech companies that help promote online businesses like mine. I am a small business owner but used my personal funds to authorize this transaction with this company. I was unaware that a local competing ****************** (**************************) had hacked any posts (as in ****** business and business ads, as well as ******** and my ******** Business suite) were "monitored" by **************** either acting as me or **************** (the name of my business) my social posts were not going out to the public. It caused my business to drastically decline from creating ***** desserts&cakes a month to 1 cake - yes one(1) cake if that per month in a 6 month period from January 2024 to June 2024. So I responded to the emails from APN Tech to help my business grow again. However, after having the *** services & paid them a total of $1200 for ***** search listings (they promised that my bakery would be one of the top 3 listings when ***** searched) as well as increasing my business search online, again promising that Fort Mill Bakery would be in the top 3 on all ****** search &other search pages. Here are the details you need.* first transaction - July 8 2024 - this was the ***** search service * 2nd transaction - July 10, 2024 - This was for the online search listings which is to verify your online presence and connect you with over 100+ companies to increase the algorithms. In***** rec'd for both transactions as well as CC statement. *promised better online search results via ***** search tech with Amazon, ************** etc as well as increased business profits. *Dispute is that nothing has changed and after reading BBB reviews, feel like I was scammed. *contacted *** 7.30.24 with no resolution after doing own Alexa ***** search & FMB was not a result of ***** search. I also no longer have FMB verified in ****** due to this as a business. *advertising was promised as ***** search results & no results.

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out. We apologize for any inconvenience you've faced.
  
  You enrolled in our ******************** on July 8, 2024, and our ********************** on July 10, 2024. The ******************** typically takes 3-4 weeks to show full results, while the ********************** provides an initial report after 30 days and takes 6-12 months for complete optimization.
  
  We noticed that you disputed both charges on July 30, 2024, before allowing time for these services to fully take effect. Our process for these services involves gradual improvements, which cant be fully assessed immediately.
  
  We regret that we were not given the chance to address your concerns before the disputes. We are committed to resolving this and ensuring that you receive the benefits of our services. Please contact us at ************** or ********************** to discuss how we can assist further.
  
  Thank you for your understanding.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with ApnTech has been nothing short of disastrous and warrants immediate investigation by the Better Business Bureau (BBB). They promised increased visibility within 2-4 weeks, but this was a complete fabrication, and their inaccurate descriptions only harmed our marketing efforts. As a service-based business, their strategies did nothing to generate sales or leads. Additionally, they fraudulently charged my credit card four times without authorization on 07/12/2024, 07/16/2024, and 07/17/2024.When I addressed this, *********, the floor manager, was extremely rude and called me out of my name. ****** gave us false assurances, and ****** refused to issue a refund, demonstrating a total lack of customer care. Their customer support is practically non-existent and highly dismissive. The information they provided for our listings was incorrect, and their descriptions misrepresented our services, leading to ineffective marketing and further setbacks. Locked into a non-refundable contract, we saw no improvement in visibility or sales, rendering our investment a complete waste.Furthermore, when I requested to speak to a higher authority or obtain the corporate number to resolve my problem, they refused. I demand the removal of the submitted listings and a refund of the four fraudulent charges they made on my credit card. ApnTech's deceptive practices, fraudulent billing, and dishonest staff highlight their lack of ethics, integrity, and commitment to customer service.I urge the ******************** to investigate ApnTech's business practices immediately. Their fraudulent actions and unprofessional conduct are unacceptable and must be addressed to protect other consumers from falling victim to their schemes. Potential customers should be warned to avoid this unreliable company at all costs.

  

  Business Response

  Date: 07/19/2024

  Thank you for bringing this matter to our attention and for your patience. We sincerely apologize for the frustration and inconvenience you have experienced.
  Upon thorough review, we found that there were indeed four charges attempted on your account. Two of these charges declined and were pending canceled. The third charge was voided same day pending canceled, and the fourth charge, which is the only intended to be processed, has been refunded as of an hour ago.
  We understand how distressing this situation has been for you. The refund for the Voice Search Registration has been issued promptly to address your concerns.
  We also regret any unprofessional behavior you encountered from our staff. This does not reflect our values, and we will address this internally to prevent future occurrences.
  
  If you have any further questions or need additional assistance, please contact us directly at ************** or via email at *********************** We are here to assist you and ensure your experience with us is improved.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2024. By phone. They charged me ****** I immediately within 30 min requested cancelation and was told no

  

  Business Response

  Date: 07/16/2024

  Thank you for bringing your concern to our attention. We apologize for any frustration and inconvenience caused.
  
  Upon reviewing your account, we understand that you requested a cancellation shortly after the initial charge. Our policy, as outlined in our terms and conditions, requires a 30-day period before processing any refund requests. This policy is in place because our service involves registering your business on various voice search platforms, a process that takes time to complete. Once registered, your business information remains on these platforms indefinitely, ensuring ongoing visibility.
  
  Due to the nature of this process, we cannot issue refunds within the first ********************************** progress and services are being rendered. This policy is designed to ensure that all clients receive the full benefit of our services.
  
  We regret any miscommunication regarding your cancellation request. While we aim to provide flexibility and customer satisfaction, our procedures require adherence to the stated terms.
  
  If you have any further questions or need additional assistance, please contact our customer support team at ************** or *********************** We are committed to addressing your concerns and ensuring a satisfactory resolution.
  
  Thank you for your understanding.

  Customer Answer

  Date: 07/16/2024

  I was told "you cannot cancel and that i should read fine print".  When I asked to speak with a manager I was told he was the manager.  Then when they had someone from intake call me, intake saw that I requested a refund and therefore would not work with me.

   

   

  I just want the refund.  Thats all.

  

  Business Response

  Date: 07/19/2024

  Thank you for your response.
  
  We apologize for any confusion or frustration you experienced during your interactions with our team. We want to assure you that our intake team is fully committed to assisting you and addressing your concerns.
  
  Our policy, as outlined in our terms and conditions, requires a 3-4 week period before processing any refund requests advised in terms of service. This policy is in place because our service involves registering your business on various voice search platforms, a process that takes time to complete. Once registered, your business information remains on these platforms indefinitely, ensuring ongoing visibility.
  
  We regret any miscommunication regarding your cancellation request. Our intake team is more than happy to fully assist you with any concerns or questions you may have during this process.
  
  If you have any further questions or need additional assistance, please contact our customer support team at ************** or via email at *********************** We are committed to addressing your concerns and ensuring a satisfactory resolution.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to perform voice recognition search and SEO for ****** business pages for 3 companies. They incorrectly changed all of the profiles causing ****** to suspend and take down my accounts. All of the accounts are showing as unverified. Incorrect phone numbers populated into the wrong account. I have missed over 4 weeks of business during peak business for my charter. All of my reviews as of now are eliminated. 4 years worth of work is missing as of the time of this complaint. It is difficult to get through to a person that does not have robotic answers. They are stating as of the time of this complaint that they will make it right. We will see.

  

  Business Response

  Date: 07/11/2024

  We regret the issues you've encountered and apologize for any disruption caused to your business. Our team's intention was to enhance your online visibility through voice recognition search and SEO for ****** Business Pages. We acknowledge your frustration regarding the incorrect changes made to your profiles, resulting in account suspensions and lost reviews during a critical business period.
  
  Please rest assured that we take this matter seriously. Our development and customer success teams are actively investigating the situation to identify the root cause of these issues. We are committed to rectifying any errors on our part and will provide a comprehensive update as soon as our investigation is complete.
  
  We understand the importance of your business's online presence and are dedicated to resolving this matter promptly. If you have any immediate concerns or questions, please contact us directly at ************** or *********************** Your satisfaction is our priority, and we appreciate your patience as we work to address this situation.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call regarding their services and was told there would be a $698 for the life of the business. I agreed for the payment to be processed after I called back and provided permission after doing research on the company. Instead of calling back to proceed with the order the company charged my bank directly. I have attempted to call their customer service number and it is out of service and appears to fraudulent.

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration regarding our services.
  
  Our records indicate that you agreed to the services and authorized the $698 charge. We understand there may have been a misunderstanding about the payment process. We assure you that our goal is to provide transparent and reliable services to all our clients.
  
  We regret any inconvenience caused by your initial attempts to contact our customer service. However, we are pleased to note that you were able to speak with our agent, ******, on the same day you requested assistance.
  
  Regarding your refund request, our terms and conditions stipulate a 30-day period before a refund can be processed. This policy ensures that we have adequate time to complete the registration of your business on all voice search platforms. The reason for this is that once your business is registered, it will remain on these platforms indefinitely, providing lasting visibility.
  
  If your business is not registered on these platforms by the end of the 30-day period, you will be eligible for a refund. We understand your frustration and apologize if our explanation was not clear. We are committed to resolving this issue and ensuring your satisfaction.
  
  If you have any additional questions or need further clarification, please contact our customer support team at ************** or **********************.
  
  Thank you for your understanding and patience.