Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed apn to call me about canceling the service because i had 2 services doing the same thing. Sent email because i couldnt get ahold of anybody. After 3 and half weeks i got a response to my email apologizing about length of time it took to get back to me. After a phone call exlaining to apn i was canceling service because of me having 2 businesses doing the same thing i thought that was done. I then get couple emails saying to contact them about an urgent matter. I called and said why am i getting messages like this when i canceled them the month prior and what was the the urgent matter at hand that i was needing to address and have messages sent to me like that. I got an apology from the apn person and that was it. Then the next month agiain i was billed again so i called talked to a apn so called mnager who would get back to me after she investigated the issue. She called back and said ***** billed because i had to verbally tell them i was canceling. I ecxplained i did that already she said according to the phone records and emails that i did not. Oh yes i did so i told her i would disput it with my bank and she got pissy and saidthey would provide the phone conversation and i wouldnt get my money back period. Well im certain i verbally canceled the service and no matter what they provide they have people that do there job and document correctly and have all phone conversations avaliable. I still am going to dispute charges at my bank period.

  

  Business Response

  Date: 11/25/2024

  Thank you for sharing your concerns, and I apologize for any frustration this situation has caused. I appreciate the opportunity to address your complaint.
  Our records indicate that while there was an email inquiry from you, there was no confirmed verbal cancellation of your service prior to November 11, 2024. As per our policy, cancellations must be verbally confirmed to avoid misunderstandings regarding program terms and services provided.
  On November 11, we processed your cancellation, ensuring no further charges would occur. Your subscription has been fully terminated as of that date.
  We value your business and aim to provide clear communication and quality service. If you have further questions or need assistance, feel free to contact me at **************.
  Thank you for your understanding.

  Customer Answer

  Date: 11/26/2024

  All this communication thats posted is not accurate.  Ive attempted to contact apn again as instructed in the reaponse and yet have been given a call back in return to the response given to first complaint. The information they say is not complete and i did call and talk to a lady to end my services befor the original dates they provide. What leg do i have to stand on when its said the dates they provide are not correct or complete? Not

  

  Business Response

  Date: 01/03/2025

  We appreciate you reaching out to clarify your concerns. Upon reviewing your account, we confirm that your services with apnTech were officially canceled in November 2024.
  Managing your online presence is an ongoing effort, requiring regular updates and maintenance to ensure visibility and success. While your services with us are no longer active, we would be happy to connect you with another customer success manager to review your current online presence. This evaluation can provide clarity and help you feel confident in the results of the services we previously provided.
  Please let us know if you'd like to take advantage of this opportunity. We remain committed to assisting you and addressing any lingering questions you may have.
  Thank you for your time and for bringing this matter to our attention.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading Sales Tactics and Unresolved Issues with APNTech Services After receiving multiple calls from APNTech about their voice search service, I agreed to try their service and paid $323 On October 17, 2024. Immediately after paying, I was pressured to purchase additional services, before even seeing any results from the service I just purchased. This felt aggressive and unnecessary.From the start, I had issues signing into the dashboard. To make matters worse, APNTech created a duplicate ****** My Business listing, causing an immediate suspension of my duplicate page. Full disclosure my first page was already suspended. They said they could help me with that suspension as well. I had to hire an outside company to correct the issue, costing me additional time and money.I reached out to APNTech's tech support for help, waiting several days without a response. After multiple follow-up calls from my end, I finally asked for a refund on November 4, 2024, due to the lack of assistance and the problems their service caused. I was told I am not eligible for a refund, but no clear explanation was given for this refusal.Since APNTech refused to refund me, *** had to dispute the charge through my bank. I am also concerned about potential future charges, and I intend to take legal action if any additional charges occur.Based on this experience and the complaints I have since seen about this company, I believe APNTech engages in misleading business practices and is possibly a scam company. I have spoken to my lawyer and based on my experience with them I have the right to make these claims and this is what I have experienced. I want to warn other potential customers to stay away from **********************, as my experience has been overwhelmingly negative, from poor service to unprofessional handling of my concerns to flat out refusing to refund my money without and real service rendered.

  

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to respond. At apnTech, we provide voice search registration services, enabling businesses to be found on platforms like ****** Home and ****** This service does not include managing individual ****** Business Profiles or offering marketing services, as clarified with the customer.
  

  The customer contacted us regarding his ****** Business Profile, and we guided him on accessing his account settings. We explained that our voice registration service typically completes within 30 days, after which a refund could be considered if the registration were unsuccessful. However, as only 16 days had passed since his purchase, we advised him to wait for completion to assess refund eligibility.
  

  The customer chose not to wait and disputed the charges with his bank directly. Additionally, we want to note that when ******s sensitivity causes issues like suspensions, we are always willing to help clients with guidance to resolve such matters.

  
  We encourage other clients to note that each case varies, and we remain committed to providing high-quality service. Thank you for your consideration.

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say they will register our church Asamblea Apostlica de la fe en ****** **** on **************************** on all plataforma ****** maps voice that was the big package, its really to long and I dont see nothing , cant find nothing people cant find the church on any way that they say I want my money back

  

  Business Response

  Date: 11/11/2024

  Thank you for allowing us to respond.
  At apnTech, we are committed to providing thorough voice search registration services across platforms like ****** Maps and ***** to increase discoverability for our clients. The customer purchased our service on 10/02/2024 and submitted this complaint on 10/09/2024, just one week after. As outlined in our terms and conditions, the registration process can take up to 30 days to complete.
  We understand the importance of ensuring that the church is easily searchable and encourage the customer to reach out to us directly to review the current status of the registration and any specific visibility concerns. We remain dedicated to delivering on our commitments and helping clients achieve the best results from our service.
  Thank you for your understanding.

  Customer Answer

  Date: 11/11/2024

  I dont accept the answer I want the money back its been that long because I never have what they promise to me it really long we are opening for services in two weeks and nothing have been done they just keep promising but nothing happens I want my money back no other , talk or anything they just keep lying and I expend the money from the church expecting the service money back please or let me know what I can due to report them or due something I think they scam me atte Pastor **** ****** ************

  

  Business Response

  Date: 11/25/2024

  Thank you for sharing your concerns, and I apologize for any frustration this situation has caused. I appreciate the opportunity to address your complaint.
  Our records indicate that while there was an email inquiry from you, there was no confirmed verbal cancellation of your service prior to November 11, 2024. As per our policy, cancellations must be verbally confirmed to avoid misunderstandings regarding program terms and services provided.
  On November 11, we processed your cancellation, ensuring no further charges would occur. Your subscription has been fully terminated as of that date.
  We value your business and aim to provide clear communication and quality service. If you have further questions or need assistance, feel free to contact me at **************.
  Thank you for your understanding.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year I signed up for ********************* with this company. I was assured more than once, as I asked more than once if this was a one-time purchase. I was assured they would do it for no additional fees. Their website showed monthly fees and I told them I did not want to be paying them monthly for unknown results. The person I was on the phone with assured me there would be no additional fees. I recently discovered they were billing my credit card $149 a month. My most recent statement shows $199 paid to them. I have sent numerous emails with no response. I finally called them today and got the runaround.This is NOT what I agreed to.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired APN to do our SEO search engine optimization for our ****** account or ****** page that we have for our cleaning business. We started off really well with communication once a month or two on our ****** page and with what *** was doing for our monthly fee we were paying and are still paying every month for since 2021 we have been paying them $197 dollars per month for them to do our search engine optimization on our ****** account. Since then they havent returned our phone calls or emails that we and my business partner have sent them. They were supposed to call us once a month on the progress of our ****** account and they did that for maybe 4 months and ever since then theyve never responded back to us and we continue to pay them for doing absolutely nothing because I have proof of the fact they have not been working on our ****** account for over two years now so I want to either get a refund for this year and I will just forget about the previous year that we have paid them for and got nothing in return for our money. So we are asking them to either get with the program and start calling us each month or two on the details of promoting our ****** account or they can stop charging us for the service that they obviously arent providing us but we are requesting a refund for some of our money that we have spent with them and they havent kept up with what they said that they being *************** hasnt been doing for our business. My phone number is ************** and my business partner is **** ******** and his phone number is ************ and actually hes been trying to call them for two years now and they havent ever returned our calls. Or emails.

  

  Business Response

  Date: 11/25/2024

  Thank you for sharing your concerns. We value the long-term relationship weve built with you and your business since 2021. Over this period, we have worked diligently to provide the agreed-upon *** services and have demonstrated the progress and results to both you and your business partner on several occasions.
  We take pride in maintaining open communication with our clients, and we are surprised to hear about your concerns regarding unreturned calls or emails. Our records indicate that weve been in consistent contact in the past, addressing inquiries and providing updates when requested. We would appreciate the opportunity to discuss any current concerns directly to resolve any misunderstandings.
  We kindly ask that you contact us at ************** so we can review your account details and address this matter collaboratively. Filing a complaint with the BBB may be unnecessary given our existing relationship and commitment to providing quality service.
  We also encourage you to share any specific examples or documentation that you believe demonstrate a lack of service on our part, as this will help us investigate further.
  Thank you for your cooperation, and we look forward to resolving this matter directly with you.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyers Beware! I would give a zero star review if I could. This is the worst company I've ever dealt with. If you decide to cancel and ask for a refund, they will make you wait 3 weeks and then tell you that you're not eligible for a refund because "we did our job." There is no way all these positive ****** reviews are legit reviews from real people. I've reached out to ApnTech twice, and each time they refused to issue me a refund. I got bamboozled into paying for a phantom useless service. Their pushy sales team lure you to sign up for the voice search service and make all these fancy promises to boost your business online presence until you find out it's a bunch of rubbish, and then good luck trying to get your money back.

  

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to respond.

  At apnTech, we specialize in registering businesses on popular voice search platforms like ****** Home and ****** providing lifetime discoverability. Our service doesnt include generating leads or specific search rankings, which was explained during purchase and follow-up conversations. After the clients refund request, we confirmed his business was successfully registered and provided proof of his listings.

  Our refund policy applies only when we are unable to complete registration, which was not the case here.
  We encourage others to consider that every businesss results may vary based on individual circumstances and needs. We stand by the integrity of our service and the positive experiences shared by many satisfied clients. Thank you for your understanding.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised I would be up and running on ******, yelp, and voixe search within 30 days and its been 90. I want them to finish what they promised. They do not answer calls or emails. If they do by chance answer, I get disconnected every single time. They refuse to speak with me.

  

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to respond. At apnTech, we are committed to completing voice search registration services for our clients on platforms like ******, Yelp, and ****** This process depends on each business meeting certain requirements for each platform, which we communicate during setup and support. When we last spoke with the customer, we advised her on how to resolve a suspension issue with her ****** Business Profile and guided her to submit an appeal, which typically takes between 5 to 30 days. Additionally, we informed her that a **** account was necessary for us to complete the diagnostic and registration. The customer declined to create a Yelp account, and we explained that without it, we could not finalize the registration process. We were under the impression from our last communication in August that the customer no longer needed further assistance with these tasks, as outlined in our email and support ticket. We are always willing to help resolve loose ends, and we encourage the customer to reach out directly at ************ so we can complete any outstanding steps.

  We remain dedicated to delivering on our commitments, and we respectfully believe a BBB complaint was not necessary, as we are readily available to assist. Thank you for your consideration.

  Customer Answer

  Date: 11/11/2024

  The response isn't true. I made my yelp account while on the phone with this company and they assured me after doing that I would be up and running and I haven't heard from them since and they don't answer the phone or my emails. They need to contact me or I will seek an attorney. 

  

  Business Response

  Date: 01/02/2025

  Thank you for sharing your feedback.
  We want to assure you that we have made multiple attempts to contact you to resolve this issue and provide clarity regarding your services. Additionally, we have sent you screenshot images that demonstrate the progress and services rendered on your account.
  As part of our service, you also have access to a portal where you can review the status of your voice registration and related activities. If you need assistance accessing the portal or navigating it, please let us know, and we would be happy to guide you through it.
  We remain committed to resolving this matter to your satisfaction and encourage you to respond to our communications so we can address any concerns promptly. Please reach out to us at your earliest convenience so we can continue working together.
  Thank you for your cooperation.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they keep billing me for services i canceled months ago.

  

  Business Response

  Date: 10/15/2024

  Thank you for reaching out, and I understand your concerns regarding the charges on your account.
  
  Based on our records, you had a conversation with our agent ****** on September 10th, 2024, where we discussed canceling your **************** However, during that conversation, there was no mention of canceling your Prime Listings, which is a separate service. As a result, the charges for Prime Listings have continued, and your account currently has a past due balance for the bill on October 3rd, 2024.
  
  Please note that even if you intend to cancel, the balance for the billing period remains valid and needs to be settled. Our billing system processes payments based on the start of each billing cycle, which is why this charge is still active.
  
  If you'd like to move forward with canceling your Prime Listings as well, we are happy to assist with that. However, we will need to address the outstanding balance before finalizing any cancellations.
  
  If you have any questions or would like to discuss this further, feel free to contact us directly at ************, and well be glad to help.

• Initial Complaint

  Date:09/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a voice search company called APNtech regarding voice search services. I was informed by ***** that the when I pay the $298.00 I would be registered with voice search on three platforms. I was not informed that you had to pay an *********** to be in the top five when searched by consumers. I was under the impression that was part of the money I was paying. I found out that the money is only to register yourself on the voice searches and it doesn't have anything to do with the rankings. Mis leading and mis-information. I requested my money back from ****** who argued with me and let him know that I do not want to pay an *********** for this to work and that I was misinformed by his sales staff. He stated he was unable to refund due to the process being started, but I didn't start anything yet as I was waiting for the onboarding to set up. I also don't see my business name when I search. I didn't realize they had so many bad reviews, but now I understand that this company does not take care of their customers.

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $650 with a guarantee that I would have clients sent directly to my business website booking page or phone number. I have spoke over the phone numerous times with an app tech "employee" but every time they say there is no manager available. I have also emailed the company and don't get a response.

  

  Business Response

  Date: 09/25/2024

  Thank you for reaching out, ******.
  
  Weve reviewed your account, and based on our records, the last contact we had with you was 8 months ago. Since then, it appears there has been no communication from your end. We want to clarify that we aim to assist our clients promptly when contacted, and if you have emailed or called since, we have not received those messages.
  
  To address your concern, our service focuses on improving your online presence and visibility across search engines and platforms. However, we do not guarantee direct client bookings or calls, as that depends on various factors beyond our control.
  
  We encourage you to contact us directly to discuss any ongoing concerns, and we would be more than happy to help. Please let us know a convenient time for you to speak with one of our specialists.

  Customer Answer

  Date: 09/26/2024

  I tried numerous times to contact the company by phone and each time I would be connected with someone of hispanic origin that I had difficulty understanding and/or I would ask to speak to a manager. Each time I was told there was not one available at the moment. When I originally paid I spoke to a man that was American and took about an hour of my time telling me that soon everyone will be using voice search to find small businesses. Why then when I try to contact them about concerns is it impossible to have my questions answered? I also emailed them many times. 

  

  Business Response

  Date: 09/30/2024

  Thank you for reaching out, ******.
  
  Weve reviewed your account, and based on our records, the last contact we had with you was 8 months ago. Since then, it appears there has been no communication from your end. We want to clarify that we aim to assist our clients promptly when contacted, and if you have emailed or called since, we have not received those messages.
  
  To address your concern, our service focuses on improving your online presence and visibility across search engines and platforms. However, we do not guarantee direct client bookings or calls, as that depends on various factors beyond our control.
  
  We encourage you to contact us directly to discuss any ongoing concerns, and we would be more than happy to help. Please let us know a convenient time for you to speak with one of our specialists.