Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a service by APN and after paying a subscription of $199 a month plus start up fee of $700.I have tried canceling with this company 5 months ago but they keep herassing me by calling me and living a message saying we cant cancel you until we talk to you on the phone, and when I call them back to cancel ***** who is the sales rehasser refuses to cancel my subscription. I am tired of being interrupted by this company and I did warn them saying, if your company contacts me again I will complain to BBB. I have sent them an email requesting as well as demanding a cancellation of my subscription.attached are voice mails they have left me!I need your help stopping this company from interrupting my business and effecting my state of mind.Thank you

  

  Business Response

  Date: 04/11/2024

  We apologize for any inconvenience you may have experienced. Upon reviewing the conversations with our representatives, it appears that you first spoke with our representative ***** on Jan 12th. During that call, ***** acknowledged your concerns about the monthly payments being too high for that month and the lack of visible results from our Prime Listings program. In response, ***** proposed waiving two months' worth of payments and even lowered your monthly payment to ensure your comfort while completing the 6 to 12-month timeframe promised to achieve the desired results. You agreed to continue with the program, despite it being only 4 months in.
  Your next conversation was on April 2nd, during which you reiterated concerns about not seeing results for your business. When ***** attempted to address your concerns, it seems he encountered frustration on your end. Following our standard operating procedures, ***** attempted a brief conversation with you to assist with cancellation. Unfortunately, the call was disconnected during this process.
  We want to assure you that we remain fully committed to assisting you with any concerns you may have. Your satisfaction and fulfillment of your request are our top priorities. Additionally, ***** attempted to follow up with a detailed voicemail after the call was disconnected. Please feel free to give us a call at **************, and we would be more than happy to address any further concerns you may have.

  Customer Answer

  Date: 04/11/2024

  I am kindly asking APNtech to cancel the subscription by sending Esthetique Boutique a cancelation letter through BBB stating agents no longer will be contacting ***** in the future harassing business owner into paying APNtech more payments.  Esthetique Boutique is requesting APNtech to reverse all charges and reimburse Esthetique Boutique for  payments of $200 for 5 months and start up fee of $800 as all the charges that Esthetique Boutique payed for will be reversed and reimbursed back to Esthetique Boutique as per APNtech conversation back in November 2023 when the business was promised improvements and APNtech failed to deliver.

   

  

  Business Response

  Date: 04/23/2024

  Thank you for reaching out to us with your concerns regarding your subscription with APNtech. We take customer feedback seriously and aim to address your issues promptly and effectively. We want to assure you that we have canceled your Prime listings account as per your request. There will be no further recurring payments deducted from your account. Additionally, we have instructed our agents not to contact ***** or anyone else associated with Esthetique Boutique regarding payment matters. Regarding your request for a refund, we regret to inform you that we are unable to process any refunds at this time. Our records indicate that the services you subscribed to have been fully delivered, and we have evidence demonstrating the increase in your business's data reputation and online presence. You can access this evidence by logging into your account portal at ***********************. We understand your disappointment and apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please do not hesitate to contact us directly at **************. We remain committed to providing excellent service and are here to assist you in any way we can.

  Customer Answer

  Date: 04/25/2024

  I do not accept the response made by the business to resolve this complaint.

  Evidence APNtech is claiming that they have improved Esthetique Boutiques business whitin the timeframe of APNtech subscription is inaccurate according to ************************ collected.
  

  Therefore Esthetique Boutique requests a full refund from APNtech.

  thank you 

   

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company calls as "Voice Recognition search". I have told them I do not want their service and to remove my number. They refuse. I called and when they refuse, they just hang up, then call back again later. I have spoken with an Agent who called himself ******* and later called himself ******, who when I told him I wasn't interested ever, he told me to "Suck his D***" and that he was eating lunch, and then told me he wanted to kill me. Literally he said he wanted to kill **** then called back and spoke to someone who claimed to be a manager, who called himself *****. ***** said he would look into the recordings (though they never say the line is recorded), and then he hung up on me as well.I have requested multiple times for my business number to be removed, and they continue to call. They also change their number every couple days to get around blacklists and anti-spam calls.If they continue, I will be contacting a lawyer to file a harassment charge. At this time, I am only requesting to have all of my numbers removed from their system and for them to provide a method to do that.

  

  Business Response

  Date: 03/13/2024

  We apologize for your negative experience with our representatives. Despite implementing and maintaining a set of standards through the recording and mentoring of every call made or received by our company, we regret the unacceptable call you experienced. To address this matter, we kindly request the phone number from which you received the inappropriate call so that we can take immediate disciplinary action.
  It's crucial to note that the call you made on March 6th 2024 to report this issue, using the phone number **************, has already been marked as DNC (Do Not Call). This list is designed for individuals who do not wish to receive calls. We sincerely appreciate your patience, and we assure you that you will not receive any calls from this day forward. Rest assured, disciplinary measures will be implemented on the representatives involved. If you could provide the relevant phone number, we will take swift action to address this issue.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a service, and after thinking about the situation this was not a good fit for me. I immediately asked for a refund. ********************************************************* to a manager named *********. He then continued to tell me that they would only provide a refund after 3 weeks have passed and I wasn't placed on all platforms. I told him I would dispute the charge if they did not give me a refund. He then asked if I made a bad business decision, and I said yes. He then stated that he would not use this against my dispute so they would keep the charge, and that everything is recorded. When I signed up for this service they told me that it was a one time fee of 370 dollars, but I am now seeing that they are going to try and charge you 100 dollars a month, and that was never stated to me. This website is a scam. I want my money back and everything removed from them.

  

  Business Response

  Date: 03/08/2024

  We appreciate your feedback and understand your concerns. Following your conversation with one of our supervisors on March 1st, shortly after your complaint was lodged, we are pleased to announce that we reached a mutual agreement on the program. While it's important to note that once Voice search registration is submitted, it cannot be retracted, we understand the impact and have offered a partial refund of $75 to address the dissatisfaction.
  
  Upon your request, the partial refund offer has been placed on hold to allow you time for consideration. We are committed to processing the partial refund promptly once we hear back from you. It's crucial to highlight that apnTech cannot extract the registration from major voice search directories, making refunds impossible unless unsuccessful by the 4th week of registration.
  
  In response to any frustration dialogue from our representatives, disciplinary actions have been taken to prevent recurrence. We sincerely thank you for your patience and remain dedicated to providing services that meet your expectations. Please do not hesitate to reach out if further assistance is required; we are more than happy to help.

  Customer Answer

  Date: 03/08/2024

  This is an unacceptable offer for a payment of $370. I hope

  Your company gets exposed for the scam that is, and I will be filing a dispute against your company 

  

  Business Response

  Date: 03/28/2024

  Thank you for your prompt response. As previously advised, your Voice search devices are currently in the process of being fully registered. It's important to understand that once you had placed a cancellation request is placed, your information had already been submitted, which prevented us from issuing a refund until the end of the 4th week to determine if your business is successfully registered. If registration is unsuccessful, we would be more than happy to issue a refund. However, if your business is registered successfully, these services will be available for the lifetime of your business, making a refund unfeasible. While a full refund may not be possible, we have offered to issue a partial refund to assist you as much as possible. Despite your decision to dispute the charges, we acknowledge your frustration and would be honored to have another conversation with you to address the situation. Please understand that our goal is to support businesses, not hinder them. Feel free to reach out to us at ************** for customer support. We are eager to engage in a conversation with you to resolve any concerns you may have.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three services from apnTech. apnTech was suppose to correct all my business information on all search engines. They showed me a report of aproximately 100 search engines where my information was incomplete or missing. Then without confirming the correct spelling of the business namewith me they published my Business name incorrectly as well as creating a listing that showed my business as PERMANTLY CLOSED and all other listings and profiles were changed to the incorrect spelling of my business. They claim they did not have any access to the profile that showed the business as PERMANTLY CLOSED. They are the only ones with the misspelling of my bussness and before I hired them that profile was correct. The publishing of my business name being misspelled has cost me 3 months of lost income and has still not been corrected on several search engines. I was also conned into purchasing a software program that was to make it easy for clients to write a ****** review. This program was supose to have Formated text messages where all I needed to do was put in a phone number. No such feature. The cost for the software was $500 and a monthly fee of $149. I had to argue with a representative for HOURS to convince them my company was too small to pay for this service. I requested a refund of the $500 and was denied. I disputed the charge because I do not have a disc or access to the software therefore I have no product for the $500 and the dispute was denied.

  

  Business Response

  Date: 03/07/2024

  We appreciate your feedback and understand your concerns. Based on our records, it appears that ***** addressed all your concerns during your recent call. We take pride in addressing issues through a formal platform, utilizing a series of processes to ensure the accuracy of the information submitted for your business.

  During the onboarding process, you had the opportunity to confirm your information with a live agent. Additionally, you received an email displaying your information, and an account dashboard was provided for you to update and review your information at any time. Acknowledging the possibility of oversight, our agents, including one of our best agents in your recent conversation, have been proactive in addressing concerns. Specifically, in January 2024, the capitalization of your business name was corrected. Keep in mind that some of your major search engines will take some time to update your business information for security purposes. 
  
  Given the new presence on Apple Maps, it will take some time for your business to be indicated with open hours. Efforts have been made to update your business hours from "permanently closed" to open hours through Apple Maps by verifying your business page. Moreover, our Birdeye program offers automation for responses and outreach to client reviews. Which we are very disappointed for now being able to explain this fact before the date of your dispute. 
  
  Should you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you and ensure your satisfaction with our services.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and wants access to your ****** account to do anything. They are unprofessional and cannot listen to simple instructions. I did research and found the BBB complaints and reviews, told them we wanted to cancel and get a refund. They would not refund the money which is crazy since it was a day after, very unprofessional for a company with unhappy customers when they promote nothing but a guarantee on their website and customer service. Now we will be disputing the charge and advising anyone not to use this company. The next day after being charged the $373 the credit card is not approving other charges and suspected fraud. BUYER BE AWARE DO NOT USE THIS COMPANY.

  

  Business Response

  Date: 03/07/2024

  Thank you for sharing your concerns, and we sincerely apologize for any dissatisfaction caused by our services. Upon reviewing your records and interactions with our company, it was noted that you engaged with our customer support agent on Feb 23rd. During that conversation, you expressed your decision not to proceed with the voice search registration.
  
  We want to emphasize that once your business is submitted to voice search directories, the information becomes irrevocable and cannot be deactivated. The indexing process typically takes 3-4 weeks for voice search devices to fully register the submitted information. It is crucial to mention that we have a refund policy in place to ensure our clients' satisfaction. According to this policy, a full refund is applicable if the business is not registered by the end of the 4th week of the registry, a detail communicated both during our onboarding call and in your conversation with our agent on Feb 23rd.
  
  We acknowledge your dispute of the registration charge, and we want to assure you that we are committed to providing further assistance. Please feel free to reach out if you have any additional concerns or require clarification. Your satisfaction is our priority, and we are here to address any issues you may have.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a card that wasnt mine to make a payment to their company and the bank is telling the card holder to file a police report for her evidence of fraud and I told them what was going on and a guy told me that I didnt talk to the man named ******* and said I talked to another person named ****** when I know who I talked to and received an email from their pretending that a person named ******* doesnt exist when I clearly has an email from the person ******* if needed I would send the email from *******

  

  Business Response

  Date: 03/08/2024

  Thank you for sharing your concerns, and we sincerely apologize for any dissatisfaction caused by your recent conversations with our representatives. Upon reviewing your records and interactions with our company, we noted your engagement with our customer support agent on Feb 23rd, during which you decided not to proceed with the voice search registration.
  
  It's essential to understand that once your business is submitted to voice search directories, the information becomes irrevocable and cannot be deactivated. The indexing process typically takes 3-4 weeks for voice search devices to fully register the submitted information. We have a refund policy in place to ensure client satisfaction, offering a full refund if the business is not registered by the end of the 4th week of the registry. This policy was communicated during our onboarding call and in your conversation with our agent on Feb 23rd.
  
  Additionally, upon closely reviewing our recorded calls, it appears that you spoke with *****, one of our best agents, on Feb 9th. ***** provided information about voice search registration and facilitated your onboarding process.
  
  We're pleased to inform you that, after giving the necessary time frame, your business is now successfully registered on voice search platforms. We want to reassure you of our commitment to providing further assistance. Please feel free to reach out if you have any additional concerns or require clarification. Your satisfaction is our priority, and we are here to address any issues you may have.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called and offered the services of having my name and business show up when someone in the area asked their phones, ***** or Siri. I was told that once set up I would show up in the top 3. I was told to test it and to have family and friends test it. If it didn't work then I would be refunded. After getting set up I found I was solicited to have to pay to have my information at the top of ****** to show up. High dollar too. I did not want to pay for anymore services. After waiting weeks to finally be set up I am not able to be seen in the list of Realtors that show up after scrolling of at least 20. I was told ** on the list but Im not showing up on my end. They said that they can not guarantee where on the list I show up. I asked them to listen to the recording of my call and what I was promised. They were very short with me and said I can not get a refund and that is not what I was promised. The person who called me said many times to have family and friends check to see if I show up and if I don't then I would get a refund. Im quite upset.

  

  Business Response

  Date: 03/07/2024

  We appreciate your feedback and recognize your concerns. It's important to clarify that we do not control your online rankings, as various factors influence your position on these devices. Elements such as reviews, online directory visibility, and your reputation with major companies play a role, factors beyond our control as a third-party advocate.
  
  Please be aware that we have a refund policy in place to ensure client satisfaction, allowing for a full refund if the business is not registered by the end of the 4th week of the registry. This policy and limit of capabilities was conveyed during our onboarding call and in your discussions with our agent ****** on Feb 9th. Additionally, the services we provide involve a registry that offers your company the opportunity to be searchable, with rankings influenced by your online reputation and performance.
  
  We want to assure you that we are here to assist you with any further clarifications or assistance you may need. Your satisfaction is our priority.

  Customer Answer

  Date: 03/07/2024

  I am writing again expressing my deep dissatisfaction with the services provided by your company, as well as to request a refund for the misrepresented services I have received.
  During the sales call, I was assured that upon signing up, I would be placed at the top and prominently featured in voice search results on platforms such as Siri and ****** Moreover, it was emphasized repeatedly that I could verify this claim by having friends and family conduct voice searches. Additionally, it was assured that if I did not appear as promised, I would be entitled to a refund.
  However, upon implementation of the service, I discovered that the results did not align with the promises made during the sales call. I did not receive the visibility and prominence that were guaranteed. This misrepresentation of services is deeply disappointing and has led to a loss of trust in your company.
  It appears that the primary focus of your business model is to secure sign-*** and then attempt to ***ell additional services, rather than fulfilling the commitments made to your customers. This approach is not only unethical but also misleading to consumers like myself who expect transparency and honesty in business dealings.
  Given the discrepancy between what was promised and what was delivered, I am formally requesting a refund for the services rendered. I believe it is only fair to receive compensation for the misrepresented and inadequate services provided.
  I trust that you will take this matter seriously and promptly address my request for a refund. As I have addressed previously please listen to the sales phone call as I was advised that it was being recorded. You will be able to hear for yourself the promises the salesperson made to me. 

  Thank you for your attention to this matter. I look forward to a swift resolution of a refund.

  

  Business Response

  Date: 03/28/2024

  We apologize for any inconvenience you may have experienced. Firstly, we'd like to clarify that our service involves registering your business on Voice Search engines, providing visibility when users make voice searches. However, we cannot guarantee specific rankings due to factors beyond our control, such as proximity, online ratings, and directory visibility. This information was communicated and agreed upon during your onboarding process on Jan 11, 2024.
  
  It's important to note that your business is currently registered on voice search devices. As this registration is for the duration of your business's existence, we regret to inform you that we cannot process any refunds.
  
  If you encounter any issues or concerns with your Voice Searches, we're here to help. Our customer support is available from 7 am to 4 pm PST, Monday to Friday at **************. We remain committed to earning your satisfaction with your registration and are eager to assist you further.

  Customer Answer

  Date: 03/28/2024

  I have asked for the review of my sales call so you can hear what I was promised. This has yet to be done. You are not standing behind your telemarketers who will obviously say anything to make the sale. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is for voice Search recognition for businesses. They promise within 3-4 weeks your business will pop up in the top 3 results when voice searching on ******* *****, **** and *******. I bought the service on December 13 and received no new business from this service, so I tested it on all voice search venues and I did not pop up at all. I requested the full refund that they explicitly promise on all their platforms. Their sales rep assured me of this also as I was a little skeptical of spending this amount of money. This company is dangerous because they have access to remove all negative ****** reviews and they have multiple fake reviews I'm sure. Now looking deeper I see they already have multiple complaints on here and I wish I had checked this.

  

  Business Response

  Date: 02/13/2024

  Thank you for expressing your concerns. In our initial onboarding discussion, it was communicated that the registration of your business on various platforms is expected to take around 3-4 weeks. Please be aware that apnTech does not have control over the number of customer inquires you'll receive through voice searches or the specific position in which your business will be listed. We are grateful for your patience and comprehension during this process. It is essential to understand that the registration, involving a singular payment for the lifetime of your business, is irreversible. This program is designed to ensure your business is registered across major platforms such as ************* ****** *****, and Cortana, enhancing your businesss accessibility. We noted the presence of your business on ****** and sought to further this by improving our communication. Unfortunately, an interaction with your associate, ********, involved inappropriate language, which hindered a productive and respectful exchange, compelling our representative to end the call. We prioritize constructive communication and regret that this incident impeded our support efforts. To increase your businesss visibility, we advised the creation of a Yelp page. This recommendation is intended to utilize platforms like Siri and ****** which mainly retrieve their data from Yelp, thus potentially maximizing your engagement. While this action is voluntary and free, not adopting it might limit the full benefits of our service. Discussions about establishing a Yelp page have occurred with our team. We advocate for you to seize this chance to boost your business's online presence and reach. Our commitment to assisting your business remains steadfast, and we are available to address any additional inquiries or concerns you might have.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them to help our web visibility for our business. We no longer want their services. Were not looking for a refund but simply want the service cancelled. It is a month to month service and there is no contract. They keep giving us a run around and have not canceled.

  

  Business Response

  Date: 02/13/2024

  We acknowledge your dissatisfaction with the conversation you had with one of our representatives on Feb 8th. It seems that despite our agent's efforts to address your concerns, there was frustration and a lack of effective communication regarding your account cancellation request. We apologize for any inconvenience caused, and as of today, Feb 13th, we have successfully canceled your account. An email confirming the cancellation has been sent out. If you have any further questions about your account, please feel free to reach out, and we'll be happy to assist you.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 30th,2024. Signed up for the service. I was told I could get a refund 100percent guaranteed if Im not satisfied. But they didnt say I have to wait 3 weeks and the customer service gentleman was not nice and yelling at me. Telling me I havent even given me t a try yet. When I asked if if I would get a refund he stated no. Did you read the fine print you have to wait and give it a chance. But Im asking for a refund youre not going to give it to me? No you have to wait three weeks.

  

  Business Response

  Date: 02/06/2024

  Thank you for choosing our company to enhance your business's visibility on voice search platforms. I am writing to summarize our recent interactions and address any concerns you may have. On January 31st, you entrusted us with the task of registering your business with leading voice search services, including *****, ****, and ****** Home. Our commitment to delivering exemplary service was outlined during the onboarding process. We guarantee a 100% approval rate, pledging to exert all efforts to successfully complete your registration. Should we encounter any insurmountable obstacles, we assured a prompt refund. However, once registration is successful, making your business searchable via voice search devices, we consider our commitment fulfilled, and no refund is issued. This process typically unfolds over 3-4 weeks. Following the initiation of your service on January 31st, we embarked on the necessary procedures immediately, in line with the advised timeline. An email detailing these terms, along with the conditions of service, was dispatched to you on February 1st to ensure you had a comprehensive understanding of the process and timeline. We have noted that a dispute was filed with your bank on February 2nd. In such instances, the bank may issue a temporary credit during their investigative process. It is important to understand that once we submit your information to the voice search platforms, retracting this data or reversing the registration is not feasible. We regret any inconvenience this may have caused and wish to clarify that our aim is to support your business objectives to the best of our ability.

  Customer Answer

  Date: 02/06/2024

  Subject: Re: Refund Request and False Advertising Complaint
  
  Dear APN Voice Company,
  
  I am writing to address the response I received from your company regarding my refund request and false advertising complaint. I must express my disappointment and frustration with the dismissive manner in which my concerns were handled.
  
  When I initially signed up for your service, I was assured by your sales representative that it was 100% guaranteed and that if I wasn't satisfied, I could receive a refund. However, upon experiencing issues with the service and requesting a refund, I was met with rude and unhelpful responses. Furthermore, being told that I "didn't read the fine print" is both disrespectful and inaccurate.
  
  I urge you to reconsider your stance on this matter and honor the commitment made to me during the sales process. False advertising and poor customer service reflect poorly on your company's reputation and credibility. As a consumer, I have the right to expect transparency and integrity from the services I invest in.
  
  I kindly request that you promptly issue a refund as originally promised, and I hope that we can resolve this matter amicably.
  
  Sincerely,
  ****** S Davis 

  

  Business Response

  Date: 02/13/2024

  We trust this message finds you in good spirits. At apnTech, we are committed to delivering a service that meets, if not exceeds, your expectations. While we aspire to achieve complete satisfaction, we acknowledge that there are instances where we may fall short, and for that, we continually strive to improve. We would like to revisit a key point discussed during our onboarding call. It was mentioned that eligibility for a refund is contingent upon our inability to successfully register your business with voice search platforms, including ****** ***** or ****** Home. It is our aim to be transparent in our policies and ensure that our clients are fully informed at each step of our partnership. We regret to hear that there may have been a perception of discourtesy in our previous interactions. Please accept our sincere apologies if our communication did not reflect the professionalism and respect we endeavor to uphold. Ensuring a positive and respectful client experience is paramount to us, and we are taking steps to ensure that our intentions are always clearly conveyed. Regarding your refund request initiated on February 2nd, it is important to clarify the impact of the dispute you have lodged with your bank. Once a dispute is filed, the ability to process a direct refund through our company is restricted, as the resolution process is then governed by the policies of the banking institution involved. This means that the matter of the refund is, regrettably, out of our hands and is now a matter between you and your bank. To assist in the resolution of this dispute, we have submitted all pertinent documentation to your bank, including records of our communications and the services provided. We hope this will aid in a swift and favorable resolution. Should you have any further questions or require additional assistance, please do not hesitate to contact us.