Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 517 Customer Reviews
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Review fromJason E
Date: 05/09/2025
1 starUnethical, shady business practices. Tried renewing my website with their assistance and instead of renewing it they created a new account then when I contacted them about it they wanted to charge me $60 to switch over the renewal. They hijack websites for a $60 fee. Highly unethical. Go elsewhere.Review fromSteven S
Date: 05/07/2025
1 starSupport Team is going down hill. They are only interested in upgrading you to some other product instead of offering a solution. Example: I called in to godaddy on 05/07/2025 @ approx. 6:00 P.M. EST because I couldn't figure out how to covert one of the pages on my website to a drop down menu option with out starting that page over. The support team *** hits me with what they pretty much ALL do (a sales tactic), explaing they have a whole team that can help with my website and so forth. Once I explained that the website is pretty much done already and that I'm just doing some fine tuning, I felt I was rushed off the phone and was told I would receive and email instructing me how to acheive this task. I mean what is the point of having a support team that you have to wait 30min- 1hr to connect with (most times) only to tell me they will send email instructions. Which by the way I have yet to receive. At best, you'd think that the *** would at least wait to confirm I received the email. Since I am fairly a new business I may just take my business else where as there is know true support with this company.Review fromSeth H
Date: 05/07/2025
1 starSeth H
Date: 05/07/2025
I'd leave zero stars if I could. I had a website. I let it run out 4 years ago, and I was charged Aprox $350 in Sept of 2024 for website services. Again I don't have a website anymore. I caught the charge 3 months after. I denied the charge on my credit card. One month later it came back. They (GO DADDY) said too much time has gone by and they could not refund my money. This is BS!!!!So, I had to pay for services not given to me. I obviously would never recommend them to anyone. They are shady and they don't care.
GoDaddy.com LLC
Date: 05/09/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromHazem E
Date: 05/07/2025
1 starHazem E
Date: 05/07/2025
Very bad as hosting no any response to all my 3 tickets for different products very bad experienceGoDaddy.com LLC
Date: 05/10/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromHazem E
Date: 05/06/2025
1 starHazem E
Date: 05/06/2025
They host my 2 website for almost 10 years and many times we have a problem with our website or email and we exept that , but we ask for help for 1 of the website and they charge us and send email about this 3 tickets we submitted will be finalizing in 72 hours by email but never do any of them so they ask for more 24 hours and naw 72 hours and still ask for 24 hours ,very bad company with no response and we pay the host fee for 3 years in advance that very bad we never renewing again and stop all renewingGoDaddy.com LLC
Date: 05/10/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAmanda K
Date: 05/05/2025
1 starI had the worst customer service experience repeatedly. I have been on the phone with them for over 2 hours to fix a simple ****** console issue with my doamin. This is the 3rd time I have reached out for the same issue. They do not help. They want to send you around in circles to make excuses not to help you. It is the most frustrating and time wasting experience. I completely regret using them for my domain and email.Review fromCurtis B
Date: 05/05/2025
1 starGoDaddy's practices are deceptive, manipulative,and make it difficult for customers to cancel or correct errors made by GoDaddy. I purchased a website and associated products in April 2024, opting out of auto-renewal. I received email notifications (4/25) that my products were expiring. I chose to renew the website with basic marketing and the associated domain. I did not choose to renew other products, nor did I select auto-renew. I did, however, update my payment information. A few days later, I noticed GoDaddy had charged my credit card for additional products. Further, when I went into my GoDaddy account, I noted "auto renew" was now "on" for all products. I contacted GoDaddy to remove the unauthorized products and get a refund. I first tried GoDaddy's virtual assistant. After nearly an hour of exchanging text messages, I gave up. The AI Assistant texted agreement to a refund, but then would send "upsell" messages, such as we can offer you _____ if you ____. Although the text exchange would seem to get to a point of agreement, the AI Assistant would send another text as if we were starting the conversation from the beginning.I then called ***************** waiting 40 minutes to speak to a representative. The representative explained I had been charged because I had the products set to auto-renew (which I hadn't done); the conversation about a refund and honoring the discounted rate for renewing the website went on and on. Again, when it seemed like I was getting somewhere, the representative would say they needed my verbal authorization to process the refund; then, when reading it to me, I was being asked to agree to auto-renew or agree to a product credit instead of a refund to my credit card. Finally, after 1 hour, 16 minutes, and 52 seconds, I was told my refunds had been processed. On a positive note, I received email confirmation of the refunds, and the Customer Representative was quite pleasant.Review fromFrancisca M
Date: 05/04/2025
1 starFrancisca M
Date: 05/04/2025
If I could leave them a 0 starz I would Ive been calling them for several months trying to get both of my email address to work. One goes with my school and the other goes with my clinic. The representatives have been very unprofessional and argument. They continue to charge me every month and even as I called today, they still have not fixed it and still will not give me my money back and constantly taking money out of my banking account every single month for services that do not work. This is ridiculous. they finally allowed me to speak with the supervisor, and there are still no change.GoDaddy.com LLC
Date: 05/06/2025
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached via email at ************************************************Review fromTimothy A
Date: 05/01/2025
1 starTimothy A
Date: 05/01/2025
I was kept 34 minutes on the line to do a basic refund. This appears to be the tactic employed to reduce the amount of refunds. Working people don't have that kind of time to waste. The foreign representative was also extremely rude when I began to complain about it. You don't speak to customers the way that he did. ********************** also tries to hide how and why it's billing you. It's almost as if the Mafia has stopped the $10K vacation plan racket and moved into websites and hosting. Stay away.GoDaddy.com LLC
Date: 05/05/2025
We thank you for sharing your candid feedback.Unfortunately, we are unable to locate an account with the information provided. Without identifying an account, we can not understand or investigate the issues. We will gladly investigate your concerns further. If you can provide us with account-specific details, we can be reached at ************************************************Review fromsrijan R
Date: 04/26/2025
1 starsrijan R
Date: 04/26/2025
Godaddy Is worst among *************** Provider, yesterday I connected on chat for help and an South Indian agent ************* didnt help me at all and worst part is he changed my website IP address to unknown IP and within 5min My entire website lost. He did it without any 2nd thought. When I approached Godaddy On X-twitter, they kept silent. So, who so ever is thinking to go with Godaddy , think 100X before purchaing anything from Godaddy. Worst Service Ever. Very Rude and You can loose your website too. So Beware!GoDaddy.com LLC
Date: 04/28/2025
We thank you for sharing your candid feedback.We were not able to locate an account with the information provided, but regret hearing about your experience with our Care Staff. We appreciate your candid feedback on our service levels. GoDaddy strives to offer the best service in the industry and are committed to improving our service levels.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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