Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to review my 2026 cost for budgeting reasons. The information available was only the product and the renewal date. After asking the chat agent, the best course for budget control was to cancel the auto-renewals. The chat agent agreed. After completing the cancelation of all auto-renewals I got notification that "Ultimate Domain Protection" was cancelled.I asked the chat agent about this, and it was said that I cancelled it, and it cannot be reinstated without paying for it. Asking for a manager did not provide any response.The chat agent insistent that payment was required. Chat Agent was varaprasad8942.

  

  Business Response

  Date: 12/08/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer applied our optional Domain Ownership Protection (DOP) to their domain names.  DOP prevents against accidental cancellation of domains as well as providing a layer of protection from being lost due to failed billing.  
  
  If a customer wishes to disable automatic renewal on their domains, DOP needs to be removed first.  Since the main benefit of DOP is to protect against losing a domain due to failed billing, theres typically no reason to re-apply it to a domain that isnt meant to be renewed.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a courtesy, our Office is willing to re-apply DOP to our customers domains, with their understanding that it would need to be re-removed for those domains they dont want to keep prior to their renewal dates.  
  
  We have sent our customer an email extending our offer, and if our customer wishes to accept, we encourage them to respond directly to our email.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:12/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid ***** for a website. GD is stealing from me, cannot function as a business, brought my concern to them, will not make me whole. lot of time to resolve issues brought upon me by Godaddy. when I got a notification that my Godaddy service for my website had expired I think due to an expired card, I put my new card information in for the purchase nonetheless Godaddy wanted a restoration fee of ***** to restore my website. I paid the one ***** for my to be restored and godaddy never rendered the services. I was never notified and it led down to a domino effect and now has me at brink of closing my brick and mortar that Ive had for 15 years. This is my livelihood, my mother, my grandma myself, and my children and my artists all rely on clients coming in from our ****** account. I got notified that my ****** account was going be suspended in 10 days because of non-active website that was one of the things that prompted me to look into it further after calling Godaddy several times they did not disclose information that they had taken my money andnot rendered services. I had to talk to someone who works in this field and give them access to my account so they could figure outwhat was going on with my website. When **** went into my account, he had found out that godaddy had taken $149.99 from my account and did not restore services and my website was no longer available to go live. It was gone.15 yrs of doing business and relying on Godaddy to provide services, they had started to wreak havoc on my life this year. I was wondering why several people were telling me in the leading months that they couldnt find me that my website wasnt available and my links were disconnecting them with an error page. This has hindered services to the community that I serve and we have been nominated best in ************ for many years. Godaddy proceeded to charge me $169.99 more for services that wouldnt be rendered because the website was down. Ineed a website tobe whole

  

  Business Response

  Date: 12/03/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 21, 2017, they purchased a Basic Managed WordPress Website for a three-year term. Most recently renewed on November 11, 2023, for one year.
  
  On November 21, 2024, per their account preferences, ********************** did not renew the plan in good faith to honor agreements with them. We sent multiple notices to them, advising that their plan was at risk of cancellation unless they took action. Subsequently, the plan was canceled on December 11, 2024.
  
  That same day, they contacted our Care team to request a restore for their hosting plan. Unfortunately, our staff failed to submit the restore.
  
  When a hosting plan is canceled, we retain data for only a limited time, typically 30 days. The content is stored on GoDaddy's disaster recovery servers. Per our terms of service, it is a customer's responsibility to maintain independent backups.
  
  Hosting restores are not a product we regularly offer; instead, they are a service we may provide in rare cases when a customer does not have their content independently backed up. Account management, including data backups, is a customer responsibility.
  
  On November 11, 2025, they contacted our Care team to advise that the restore had failed. Unfortunately, by this time, we would not have any backups of their content.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  On November 23, 2025, our Care team approved the out-of-policy refund for the transaction in question. Also, to help them rebuild their website, our team provided a year of Basic Managed Hosting for WordPress Websites at no cost.
  
  Thank you again for the opportunity to address our customers' concerns.
  
  Kindest regards,
  Jenn
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:11/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: GoDaddy ****************** LLC Complaint Type: Abuse, Spam, Misuse of Services Complaint:I am filing this complaint regarding persistent spam linked to domains that appear to be registered with or hosted through GoDaddy:********* ************* ********** (Stripe checkout links connected to the above)Since January 6, 2025, I have been receiving repeated unsolicited emails containing these links. The messages are sent without consent, contain deceptive promotional content, and lack a valid unsubscribe option. WHOIS lookups indicate GoDaddy involvement through registration or hosting.I reported this to ****************************** with evidence, but I have not received a meaningful response or confirmation that action has been taken.GoDaddy has the ability and responsibility to address abuse involving customer domains that violate their Terms of Service and Acceptable Use Policy.Desired Resolution:1.Investigate the domains listed above and any related ******************** whether they violate GoDaddys anti-spam and misuse policies.3.Suspend or restrict services involved in the spam activity.4.Provide a written response outlining the actions taken.I am submitting this complaint to document the issue and protect consumers from unsolicited spam and potential fraud. I can provide copies of the spam emails, headers, and screenshots to support this report.

  

  Business Response

  Date: 12/02/2025

  Thank you for the opportunity to address the complainants concerns.

  From the information provided, the complainant does not appear to be a GoDaddy customer.

  ********************** is neither the registrar of record for the domain name ********** nor does it have jurisdiction over any associated website or email service. According to a public network lookup, the domain name points to the ** address **********, which is managed by ******. Additionally, the MX records used to send and receive email for ********** are managed by *******

  With respect to ********* and *************, GoDaddy serves as the hosting provider but is not the registrar of record for either domain.The MX records for ************* are managed by ******, while ********* does not have any MX records.

  RESOLUTION:

  GoDaddy takes abuse claims seriously and has a process in place to report them. If the complainant believes to have encountered a GoDaddy hosted website that may be violating GoDaddy's terms of service, they can submit a complaint via our Report Abuse page found at: ********************************************************.

  If the complainants concerns relate to services managed by other providers, such as ****** or ******, they may wish to contact those companies directly for further assistance. As a courtesy, the following contact information is provided: Amazon can be reached at ******************************* and ****** at **********************************.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,

  ******* *******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:11/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October I cancelled my service with GoDaddy (website and email) because my company is no longer doing business. Shortly after cancelling I began traveling and was out of the country until returning home on November 18 and had limited to no cell service for the duration. Upon returning I checked my credit card balances and found that Go Daddy had charged me for a 2 year renewal for services I had cancelled. I attempted to resolve this with GoDaddy multiple times and they refuse to reverse the unauthorized charges or cancel the service and issue me a pro-rated refund. They claim that even though I cancelled my service, which clearly means I no longer want the services, that I had to cancel the auto-renew as well, because auto renew is THEIR default setting which is not affected by cancelation of services. In chat with GoDaddy I was told auto-renew was still activated even though my account shows as discontinued. I was unable to navigate the website on my own to disable the default auto-renew so an customer service *** had to give me a direct link to disable the auto-renew. That is a dishonest business practice to default to auto-renew after a customer cancels their service, not inform the customer that the service they no longer want is going to automatically renew, and make it impossible to even find the auto-renew default option. GoDaddy claims they only have a 5 day return window and since I was out of the country without cell service and unable to check my credit card balances they will not refund my unauthorized charges. They are not even willing to cancel my current unwanted services and issue me a pro-rated refund. I have friends who just went through this same scenario with GoDaddy and received the same poor outcome so this is obviously an ongoing scam with this dishonest and shady company.

  

  Business Response

  Date: 12/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 13, 2025, per our customers account preferences, ********************** automatically renewed an active Websites + Marketing (W+M) service, and an active ********* 365 Email Essentials plan, each for a two-year term, to honor agreements with our customer. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
  
  Additionally, in accordance with our customers account preferences, on October 14, 2025, GoDaddy automatically renewed an active domain name registration for a two-year term.  GoDaddy proactively sent notices to our customer on September 14, September 28, and October 9, 2025, informing them that the services would automatically renew unless action was taken.  GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer did not contact our Care team until November 19, 2025, and has been properly informed the services are beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy
  
  Our customer has since disabled the automatic renewal setting associated with the services in question.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/02/2025

  I do not accept the fact to go daddy will not discontinue my service and issue me a prorated refund. Go Daddys customer service is deplorable, and their business practices are despicable and dishonest.

  As mentioned numerous times in chat messages with Go daddy as well as my complaint to the BBB, I was out of the country with limited to no cell service until November 18. As soon as I noticed the unauthorized charge, I attempted to resolve the issue with Go Daddy.

  it is disgusting that a multi billion dollar revenue company will not work with a customer to refund an unauthorized charge

   

  

  Business Response

  Date: 12/03/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While we empathize with our customers billing frustration, we stand by our previous response. GoDaddy proactively sent multiple email notices to them to inform them that the services would automatically renew unless action was taken. Our customer did not take action, and the services were automatically renewed in accordance with their account preferences.  The transaction remains ineligible for a refund.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy

• Initial Complaint

  Date:11/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2025, when I attempted to access my GoDaddy hosting and domain account, I was notified that the account had been suspended due to GoDaddys unilateral change in its internal policies, which resulted in the unauthorized rewriting of the PIN associated with my account. I immediately contacted GoDaddy to request the PIN, and I was instructed to upload my government-issued ID along with a self-verification image.Despite providing the requested materials, in October GoDaddy demanded additional business formation documents, even though the account is for private, non-commercial use. This request directly contradicts GoDaddys own Terms of Service 3.2 and constitutes an unfair barrier to a verified customer under Section 5 of the *** Act.Shortly thereafter, I received an unsolicited email from a domain broker, ****** *****, attempting to sell my domain without my authorization or knowledgean action that is illegal and indicates that my account was accessed or handled improperly while still locked to ***** this day, despite multiple attempts by both myself and my attorney, I remain unable to regain access to my GoDaddy account. The domain hosted a website supporting nonprofit initiatives benefiting homeless individuals and law enforcement, making restoration of access both urgent and essential.Because of GoDaddys conduct, I have suffered significant financial losses, disruption of business relationships, and loss of critical support. I request immediate restoration of my account and full investigation of this matter.

  

  Business Response

  Date: 12/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On August 9, 2025, our customer connected with our Care Team for assistance accessing their account. Our Staff properly informed them of the process to regain access to their account, which can be found here: **********************************************************************************************************
  
  On September 27, 2025, they submitted a request to GoDaddy's Account Recovery (AR) Team in an effort to regain access to the account in question.
  
  Between September 27 and December 2, 2025, our AR Team requested additional information to verify the account holder at a higher level.
  
  RESOLUTION: 
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy takes account security seriously, and while we empathize with their frustrations, we have a vetted process to regain account access. We encourage them to continue to work with our AR Team and provide the requested documents.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:11/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5-year domain from GoDaddy. In 2025, after rebranding, we no longer needed it and bought a new domain from GoDaddy too. Despite this, GoDaddy automatically renewed the old domain for 5 more years due to default auto-renew settings, resulting in a large, unexpected charge.I requested a pro-rated refund for the unused period, acknowledging payment for the period already used. GoDaddy refused all partial or full refund requests. Even after their support team submitted an exception refund request on my behalf, the company maintained their refusal. Multi-year renewals fall outside their standard refund policy, and no exceptions were allowed, even though the domain was unused and our business had rebranded.The refund window for multi-year auto-renewals is only 5 days, which is insufficient for customers to notice charges and respond. Numerous public reports show other GoDaddy customers face the same issue, indicating this is a systemic problem. The combination of default auto-renewal, short refund windows, and refusal of exceptions is unfair to consumers.I respectfully request BBB review this matter.

  

  Business Response

  Date: 12/01/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Per our customers preferences, their domain name automatically renewed on August 3, 2025.  
  
  GoDaddy provides our customers with full control over their billing preferences, including the ability to disable automatic renewal and/or cancel unwanted products to avoid future billing.   In the event of an unwanted renewal, our Refund Policy provides a window of opportunity for our customers to get full refunds upon cancellation of the product in question.  
  
  On November 26, 2025, our customer contacted our Care seeking a refund, and they were properly advised that the domain was outside of refund eligibility.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers situation, we are unable to provide a refund for the transaction in question.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:11/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUD ATTEMPT: $99 BROKER SCAM + UNAUTHORIZED CART MODIFICATIONS NOVEMBER 13, 2025 - RECORDED CALL (16:50 duration):Agent "*****" falsely claimed my domain ************* was "SOLD TO A THIRD PARTY" and demanded $99 "non-refundable broker fee" to "negotiate with private buyer."VERIFICATION: Domain was NEVER sold. ************* prove this. The "private buyer" was fabricated. The $99 fee was a SCAM.UNAUTHORIZED ACCOUNT MODIFICATION:After I EXPLICITLY REFUSED to buy alternative domains, ***** added $900+ of domains to my cart WITHOUT MY AUTHORIZATION.PROOF: GoDaddy's automated email (Nov 13): "Make your dreams real. The tools you need are waiting in your cart."Cart contents:- .AI Domain + Protection - .NET Domain + Protection - .INFO Domain + Protection Cart was later mysteriously emptied (not by me).AUGUST 2025 - PATTERN OF EXTORTION:Dashboard showed domain expires 2026. Support demanded $80 "redemption fee" anyway. Domain REMOVED from account. Only restored after ***** threat.NOVEMBER 25, 2025 - CEO REJECTION:Office of CEO ******** characterized documented fraud as "misunderstanding" and rejected compensation.EVIDENCE:- Recorded phone call ******** fraud attempt)- GoDaddy cart email (unauthorized modifications)- WHOIS screenshots (domain never sold)- 5-year payment history IMPACT:- $10 transfer fee to escape fraud - 5+ hours resolving - Emotional distress (told domain was "sold")- Migrating 72 client domains from GoDaddy COMPLAINTS FILED: *****, FTC, SC Attorney General REQUESTED: $5,000 for documented fraud, unauthorized modifications, extortion pattern, time, and emotional distress.MINIMUM: $2,800 + no-retaliation guarantee

  

  Business Response

  Date: 12/03/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 17, 2020, our customer registered the domain in question for an initial one-year term.   
  
  Our customer chose to enroll their domain in Domain Protection, designed to prevent a domain from being lost due to billing issues.  Information on Domain Protection can be found here:  ****************************************************************;
  
  On April 18, 2025, our customers domain failed billing.  Their Domain Protection subsequently renewed their domain for an additional year. 
  
  On July 22, 2025, our customer contacted our Care support team and was informed the domain was under Domain Protection and in Redemption status requiring a fee to redeem it.  Information on Redemption can be found here: ******************************************************************************************;
  
  On November 13, 2025, our customer again contacted our Care support team. Unfortunately, our customer was given incorrect information regarding the status of the domain and how to redeem it. 
  
  On November 15, 2025, our customer again contacted our Care support team.  ******** team was able to assist our customer with redeeming their domain and waiving the Redemption fee as a goodwill gesture. Our customer expressed satisfaction with, sharing they were sure the previous interaction was an honest mistake. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We appreciate our customers candid feedback.  As an additional goodwill gesture we have refunded the recent renewal of the domain. 
  
  While we empathize with our customer, we respectfully reject their request for additional compensation.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  
  Office of the CEO | GoDaddy  
  

  Customer Answer

  Date: 12/04/2025

  I REJECT GoDaddy's response. It contains false statements and ignores the core fraud complaint.

  
  

  FALSE STATEMENTS:

  
  

  1. FABRICATED JULY 22 CONTACT

  GoDaddy claims I contacted them July 22, 2025. This is FALSE. My phone records, email records, and chat history show NO contact on July 22. GoDaddy is fabricating interactions.

  
  

  2. MISREPRESENTED "SATISFACTION"

  GoDaddy claims I was "satisfied" on November 15. I made that statement after 1h44m of exhaustion to de-escalate. Immediately after, I: transferred domain to ********** (Nov 17), filed *****/FTC/***** complaints, sent legal demand. Not "satisfied" actions.

  
  

  CORE COMPLAINT IGNORED:

  
  

  NOVEMBER 13 FRAUD (RECORDED CALL - 16:50 duration):

  Agent "*****" falsely claimed my domain was "SOLD TO THIRD PARTY," demanded $99 "broker fee" to negotiate with "private buyer."

  
  

  PROOF domain was NEVER sold:

  - WHOIS records show domain remained with GoDaddy

  - "Buyer" didn't exist

  - $99 fee was SCAM

  - I HAVE CALL RECORDED

  
  

  UNAUTHORIZED CART MODIFICATIONS:

  After I REFUSED to buy alternatives, ***** added $900+ to my cart WITHOUT PERMISSION.

  
  

  PROOF: GoDaddy's email (Nov 13): "Make your dreams real. The tools you need are waiting in your cart"

  Contents: .AI, .NET, .INFO domains + protection

  
  

  Cart later mysteriously EMPTIED (evidence destruction).

  
  

  RETALIATION:

  After posting warnings, GoDaddy employee "**** Hope" (profile shows GoDaddy branding):

  - Friend requested me (Nov 24)

  - Commented "what's wrong?" on my post

  - Attempted access to my client list

  - Screenshots available

  
  

  EVIDENCE:

  ? Recorded call (fraud attempt)

  ? GoDaddy cart email (unauthorized modifications)

  ? WHOIS screenshots (domain never sold)

  ? Phone records (no July 22 contact)

  ? ******** surveillance screenshots

  
  

  RESOLUTION DEMANDED:

  $5,000 - NON-NEGOTIABLE

  
  

  For: Documented fraud, unauthorized modifications, fabricated records, retaliation, emotional distress, 5+ hours resolving, 70+ client reputation damage.

   

  Respectfully

  **** *******

  ****************************

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had website services done July 2025 by this company. They did a subpar job, and I ended up doing a lot of the text on the website myself. I financed this through ******. I got no business from this website at all, and ran into financial difficulties where I could not pay the installments to ******. so I decided to cancel services beginning in November. I asked Go Daddy to refund Klarna for the remaining 8 months since I paid into it for 3 months and I am not getting any more services and should not have to pay for something I dont have. Go Daddy is refusing to pay, yet theyve been paid in full for services they are not providing.

  

  Business Response

  Date: 12/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 14, 2025, our customer purchased *********************** ******************************** (WDS) with three months of hosting, via the GoDaddy website. 
  
  From July 17 to August 14, 2025, our WDS worked with them, to create a website to their specifications. On August 14, they agreed to accept and publish their website. 
  
  On October 14, 2025, based on their account preferences, ********************** attempted to automatically renew the plan in good faith to honor agreements with them. However, we were unable to process their payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer advising that their plan was at risk of cancellation unless additional action was taken. The plan was subsequently canceled on November 3, 2025.
  
  On October 31, 2025, they contacted our Care team and requested a refund for their WDS build, and were properly informed the service was beyond refund eligibility, per GoDaddy's Refund Policy at ***************************************************/refund-policy
  
  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We respectfully decline our customer's request for an out-of-policy refund, as their WDS build was delivered in a timely fashion, and completed the paid-for life-cycle. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/02/2025

  The basic website was NOT built to expectations, it needed several revisions. I ended up typing most of the text myself and doing most of the work here myself. Grossly overcharged for this. This is a service I paid for. I cancelled it due to non- performance from website and financial challenges. I am not currently getting this service. I paid into the 3 months of service I got. Go Daddy has been paid in full for this service by ******, their payment partner, so naturally they dont want to refund any money not even a partial refund to Klarna and are passing this debt unto me, now for services I am not getting. This is called THEFT. I have currently read many ******** testimonials of unhappy customers being grossly overcharged, not refunded, not helped, outsourcing customer service overseas, and charged for no reason. Furthermore, I have cancelled my domain name with Go Daddy with 3 months remaining. I asked for a refund for the 3 months and was denied. Once again, I paid for a service now I am not getting. This proves my point even more.  Go Daddy needs to be reported for theft, unethical, unscrupulous, shady, and unprofessional business practices not only towards their many customers but also towards ****** their partner as well. The truth and evidence here speaks for itself.

  

  Business Response

  Date: 12/04/2025

  
  Thank you for the opportunity to address our customers additional concerns. We stand by our previous response.
  
  Our customer signed up for *********************** ******************************** (WDS), including 3 months of hosting. They chose ******, a global payment provider offering buy now, pay later options. While the original hosting plan has expired, deferred Klarna payments remain pending.
  
  We must respectfully decline the refund request for the expired ************ as it falls outside our Refund Policy.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Regards,
  
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached document, to be forwarded to Godaddy.

  

  Business Response

  Date: 12/01/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 2, 2023, our customer purchased a ********* ********** email plan for a one-year term.  
  On November 23, 2025, our customer contacted our Care Support team for assistance with troubleshooting their email plan.  Our Care Support representatives worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction.  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We appreciate our customers candid feedback.  ********************** strives to provide the best service levels in the industry, and we are sorry if their experience was anything less than excellent. 
  
  Any email sent to customers from *********************** Care Support teams should come from GoDaddy and not a third-party.  We ask that our customer forward a copy of the email they have referenced to *********************************************** for our investigation. 
  
  We empathize with our customer, and look forward to addressing any remaining outstanding concerns. We can be reached at *********************************************** . 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:11/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't view the video on my website. I contacted your customer service on 11/25 at approx. 12:30 pm and spoke with ***** (a female). After spending approx. 20 minutes on the phone, I was told that she could see my video on her computer and phone and that I would have to purchase something that I think she called ********** in order to potentially fix it. I won't purchase that. I'm told that I can post a video and believe it's up to you to ensure it can be viewed. Please fix my video or I will consider choosing another web service. My site is ************** and my customer# is ********.

  

  Business Response

  Date: 11/26/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 18, 2025, our customer purchased a domain name and Websites + Marketing (W+M).   W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website. 
  
  On November 17, 2025, our customer contacted our Care support team regarding a video not playing on their mobile device.  Our customer was was correctly informed that this is associated to a known issue which our developers were working diligently to resolve. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback.  GoDaddy strives to provide the best service levels in the industry. 
  
  Our office has engaged our internal teams regarding this issue and is working with them to resolve it as quickly as possible. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 11/27/2025

  You sell a website builder that includes option to post a video. This option doesn't work. You then request more money from the customer in order to possibly make it work. I'll be looking for another website builder and will also tell everyone I know to as well.

  

  Business Response

  Date: 12/04/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  Our office is engaging with our internal teams to resolve this as soon as possible.  We are sorry for any inconvenience this may be causing.   
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy