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Complaint Details
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Initial Complaint
09/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have charges from Go Daddy on my Discover Card on Aug 14 and Aug 15- ***** and ******. The total charges= ******. I only saw the charges when I went online into my Discover Card account. I have no previous dealings with this company that I know of. I have no emails or communications from this company. I did set up a clothing site in Aug 2023 but it was not through Go Daddy. The charges were from Go Daddy but I never set up a log in / acct # or pin with **********************. My mom called Go Daddy with the # listed on the Discover charge-**************. A man answered and he said there is a 30 refund policy and it was exactly 30 days when she called (9/15). He needed the account # and pin. She explained the situation of not knowing this information but he said that verification codes could be sent to me. I called immediately since it was day 30. No one could help me. For 30 minutes I was given phone #'s that didn't work. I was sent text messages that did not help. I was sent to automated bots that could not help me. I did speak with a man but he did not know what to do. Apparently, they could locate my phone # but that was it. I need to close whatever account is existing that cannot be located. I was charged $****** without my knowledge. I may have missed an auto renew clause but it this is ridiculous. They can't even find my account but they can charge me $******. They tell my mom I have 30 days for a refund. I call and no one can help me. There is something very deceiving about this entire situation.I should not be punished because a company has incompetent customer service. I was literally passed around for 30 minutes and no one had a clue how to find the account / source of where the charge came from. I need my account closed and I should get the $****** back since I did not know about it and I was within the 30 day refund window. The email they should have is ***************** Phone=************
Business response
09/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 14, 2022, our customer purchased a domain name and Basic Managed Wordpress for one year.
On August 14 and 15, 2023 and 2024, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have successfully connected with our customer and provided them with a full refund for their orders. We consider this matter closed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the CEO - GoDaddyCustomer response
09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
It has been more than two months since I last contacted you, and my account still cannot receive verification codes. Can you help me change to email verification login? I can't log in using the mobile phone verification code. I purchased a domain name more than two months ago, but I have not been able to access it. Their staff said they would help me solve it, but there is no response.Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 4, 2024, our customer created a ********************** account and registered the domain name in question for a three-year term via the GoDaddy website. They also added Two-Factor Authentication (2FA) to their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
********************** has a vetted process that allows customers to remove the 2FA from their account, which may be viewed at: *******************************************************************************;
On September 10, 2024, they submitted a request to cancel the 2FA. Unfortunately, the documentation provided had insufficient details and could not be accepted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, ********************** takes account security very seriously. Our Account Recovery Team has responded to them requesting proper documentation and is waiting on their response.
We encourage them to continue working with our Account Recovery Team.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the CEO GoDaddyInitial Complaint
09/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have recently discovered that GoDaddy has been charging me for a product that is already included for free with another product that I pay for. I have made multiple attempts to be refunded for the extra charges and have had no success. They literally just hung up on me!Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 15, 2020, our customers Website Security Basic auto- renewed for a two-year period. It has continued to auto-renew on a two-year basis.
Website Security helps maintain the security of customers'websites and servers, helping them deal with problems when they occur. Website Security scans websites for potential security-related issues such as malware,viruses, injections and more.
Our customer uses Websites + Marketing to host their website which has built-in security.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
We have reached out to our customer and have provided a full refund for the product.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the CEO - GoDaddyInitial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Website had Phone and Fax numbers on home page which disappeared and now there is no way to add them back to the website. Beaver Builder in not operating and regular edit functions also does not work.Business response
09/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 26, 2017, our customer purchased a Basic Managed WordPress plan for a one-year term, via the GoDaddy website. In the time since this plan has been renewed multiple times. Most recently for a three-month term, on August 26, 2024.
On September 9, 2024, they called GoDaddys ************* team, to discuss difficulties they were experiencing regarding editing their website. Our guide offered them the opportunity to enroll in GoDaddys ***************************************** WPPS is a subscription-based service that allows customers to submit tasks to our WordPress team to help with administrative tasks, fix issues (including themes), and optimize WordPress websites' performance. They declined the opportunity to enroll in WPPS.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our care team identified a compromised file within our customer's website and, at no cost and as a one-time courtesy, isolated the impacted file, allowing their website to function properly.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the CEO - GoDaddyCustomer response
09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
09/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am an IT contracter for ******* *************** (Customer# *********. On the morning of 9/6 I contacted GoDaddy's customer support regarding an error on my part where I accidentally turned off federation on our account. This resulted in our entire staff (made up of physicians and billing staff) being unable to access their email. I was provided with case number ats-****** and was told that the process may take up to 7-10 days to get resolved. As we are a medical practice this is unacceptable. We cannot have patient emails regarding medication concerns go unanswered for that long. I would like to kindly request that this be expedited and given the highest priority. We have already gone 3 days without being able to access our email.Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 6, 2024, our customer contacted our Care Staff because they had defederated their domain and were experiencing a login loop when trying to access the Outlook Web Application for their M365 email. A login loop is when login credentials are entered, but instead of signing in to the desired account, the login screen is reloaded with blank credential fields.
A ticket was created to review and resolve these concerns. Our customer was advised that the issue will take ***** hours for a response, but if the issue needed to be escalated to ********** the response time may take up to 10 days.
On September 9, 2024, the domain was re-federated and on September 10, 2024, our Advanced Technical Support (ATS) team informed our customer that the their login screen concerns had been resolved.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and are reviewing why the response from ATS took longer than 72 hours. We have confirmed with our customer that they are able to sign into OWA again and apologize for any inconvenience.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddyCustomer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* Spine Institute
Initial Complaint
09/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Dear Better Business Bureau,I am writing to express my extreme disappointment with GoDaddy Enterprises and their Premium Plan. I purchased this plan in November 2024 with the expectation of receiving a high-quality, comprehensive solution for my online business. Unfortunately, my experience has been far from satisfactory.The Premium Plan was advertised as the best online solution available, and I invested over $9,000 in the hopes of creating a successful e-commerce store. However, the service has fallen short of my expectations in several key areas.Firstly, the site has not been completed or published as promised. It was initially estimated to take three months, but after nearly a year, the site is still not functional. The current version is incomplete and does not match the specifications I provided. Additionally, the site is not connected to social media platforms as agreed upon.Secondly, I have encountered significant difficulties in communicating with GoDaddy Enterprises. Despite numerous attempts to contact their customer support, I have been unable to resolve my issues. I have spent countless hours on the phone, been transferred between departments, and have even scheduled meetings that were subsequently canceled.I have attempted to escalate my complaint to a manager several ways, but without success. The lack of responsiveness and accountability has been incredibly frustrating.Given the substantial investment I have made and the ongoing problems I have experienced, I am seeking your assistance in resolving this matter. I am concerned that a refund may result in a complete loss of the site and the hundreds of hours I have invested in planning and product development. I would appreciate it if you could help me understand my options and guide me through the process of obtaining a satisfactory resolution.Thank you for your time and attention to this urgent matter.Sincerely,******* ******************************* #********* Lady Sharalotta Things **************Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 15, 2024, our customer purchased *********************** **************** for a 1-year term. This service enlists GoDaddys Website *************** (WDS) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WooCommerce product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
Our WDS team worked with our customer to the best of their ability to provide the site our customer desired.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and have arranged for a member of our WDS team to contact them to work toward an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddyInitial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Terrible customer service. My account and 365 password were compromised. I cannot get GoDaddy to assist with a password reset. I have made 5-6 calls to them, filed two account recovery requests, authenticated 5-6 times via telephone, and sent a copy of my drivers license. Still no password reset. I even told them I just want to transfer my domain elsewhere, but they refuse to cooperate. I have spent at least 6 hours trying to resolve this. I have filed a complaint now with the Arizona Attorney General, but that didnt seem to concern them.Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 31, 2024, our customer contacted our Care support team regarding an issue they were experiencing in accessing their account or receiving recovery emails from the email contact on file. During this interaction, our staff provided guidance to submit an Account Recovery Request to update the email address on file.
GoDaddy has a vetted process that allows account holders to submit a request to regain access to a domain name or account. This process can be viewed at the following link: *********************************************************************************************************************;
On September 3, 2024, our customer contacted our Care support team for a status on the Account Recovery Request they had submitted. After reviewing with our Account Recovery team it was determined that our customer had submitted an incorrect request, and an updated request was submitted.
On September 6, 2024, our customer again contacted our Care support team for a status on the Account Recovery Request they had submitted. Our Account Recovery team notified our customer later that day their email had been updated per their request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, the Account Recovery process is working as intended.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO | GoDaddyInitial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 14, 2024, GoDaddy.com LLC, the company that handles our email domain and Website, automatically renewed one of our business essential email accounts, ************************************ for two years in advance. This was a generic email used solely for the purpose of downloading Office Suite 365 onto 5 PCs, which would allow any user of that PC to use ********* products such as Outlook, Word, Excel, PowerPoint, etc. Approximately a month later, I learned that ********* put a stop to this and had done so before I was billed in advance for this product. I had to submit a formal "Request for Refund", which they responded with denied Thank you for submitting this request; after reviewing the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of our website.Thanks So, I was denied based solely on their Legal Agreements, meaning I had gone past the 30-day money back guarantee. I explained to them that I was made aware that the product they sold me was no longer valid in March of 2024, otherwise I would have called them sooner. But they fail to acknowledge that they sold me a bogus product knowing that ********* had put an end to the practice of downloading Office Suite without having an individual license. The ****** money back guarantee shouldn't be an issue. The fact that they knowingly sold me something they knew wouldn't work should prompt them to do the right thing and refund my money. I'm hoping you can help!Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 14, 2022, our customer purchased an M365 Business Essentials plan for a two-year term via a phone transaction. In accordance with their account settings, this product was automatically renewed for an additional two-year term on February 14, 2024.
Between April 22 and September 6, 2024, our customer contacted our care center several times inquiring about receiving a refund for the product in question. They were correctly informed the renewal was no longer refund eligible per our Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On September 11, 2024, this office connected with our customer via phone and worked with them to discuss and resolve their concern to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled this account two years ago and they continue to charge me. When I call them to discuss the situation then the call gets droppedBusiness response
09/10/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 22, 2020, our customer registered a domain name for a one-year term. Per our customers account preferences, ********************** automatically renewed the service on an annual basis; the last renewal transaction was August 23, 2024.
GoDaddy provides its customers with full control over renewal preferences. They, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewals prior to taking renewal action as directed by our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office has contacted our customer by phone to discuss their concerns. The domain name was cancelled during the interaction and a full refund for the latest renewal transaction was provided, in accordance with GoDaddys Refund Policy at ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO - GoDaddyInitial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filing a complaint regarding GoDaddy's handling of my subscription for a private virtual server. On October 23, 2022, I subscribed to GoDaddy's service for a private virtual server for a period of 36 months, under the understanding that the server would function properly throughout the entire contractual period. However, after only 22 months, the server stopped working due to the operating system provided by GoDaddy, which was part of the contract, becoming obsolete.When I reached out to GoDaddy for support, they refused to upgrade the operating system at their expense. Instead, they offered a solution that required me to subscribe to a new 3-year service for another server. This would come with no guarantee that the new server would not suffer the same fate before the end of the contract period.At present, I have no access to the server and am unable to retrieve or update any information because GoDaddy has blocked access, citing the server's obsolescence. I have paid for 36 months of service and expected to receive a fully functioning server for the entirety of that period.Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 23, 2022, our customer renewed their Virtual Private Server (VPS) for a three-year term.
On June 6, 2024, our customer contacted our Care support regarding the pending End-of-Life (EOL) of their operating system (**). At that time our customer was advised of the recommendation to move to a new VPS with an adjustment made for the unused time on their current VPS. They were also advised that per the vendor of their ** they would only receive security patches for the ** until June 30, 2024. At that time our customer said they would leave their server alone for now.
Between July 28, and August 31, 2024, our customer contacted our Care support regarding access and performance issues they were experiencing with their VPS. ******** team was not able to duplicate the access issues, and provided potential causes they may wish to investigate regarding them. GoDaddy does not block servers that are running non-supported **.
** versions are not upgradable in the traditional sense, and if a vendor decides to EOL their ** we recommend migrating their content to a new server to avoid potential issues involving security, compliance and degraded performance.
It is only our customers ** that is in EOL. If our customer does not wish to migrate to a new VPS they also have the option of resetting their current VPS and starting over with a new, supported **.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and encourage them to make the best decision for their server needs.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO | GoDaddy
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Get a QuoteCustomer Complaints Summary
1,408 total complaints in the last 3 years.
549 complaints closed in the last 12 months.