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Business Profile

Video Game Dealers

CDKeys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/27/2023 I purchased a item from cdkeys the price jumped thirty cents once put I to the cart it showed I'd get a drink shaker and powders free gift with the purchase I put the purchase through card got charged and I got an email immediately about the stupid free drink shaker and drink powder with a code to claim the shaker and powder I waited 40 minutes no code so I submit a ticket with them I get a reply it says "************ (CDKeys)28 Aug 2023, 1:58?am UTC Hi, Thank you for reaching out. I can now see that your order confirmation email was sent to a different email address and not the one you're using on this ticket. Unfortunately, we are unable to change the delivery email address listed during ordering process and cannot disclose the email due to privacy policy. Kindly let us know if you do not have access to the email address used in the transaction so we can process a refund instead and you may place the order using the correct email address. We will wait for your response before proceeding.Kind Regards,Well how the did they know my email to send the drink I formation to if it's different than the one I'm using it makes no sense I replied and several hours later still no second reply so I again submitted a ticket for a refund explained it all again and here we are again no reply avoid this website like the plague garbage customer service and clearly they have bo clue what the h*** they are talking about how can you send me a email to the free s*** but not the game I got and then tell me it's a different email!

  • Initial Complaint

    Date:07/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a digital game from CDkeys.com and it was for Street Fighter 6 Deluxe edition. When I redeemed the code in Xboxs store online it is a standard version of the game. I have reached out to CDKeys and they just keep putting me though a loop of different agents who have not been helpful. I would like either a refund fully or a cost difference between what I paid over $70 and the cost of the actual standard game is $60. If they can give me the correct code for the deluxe version then that would solve the problem as well. I attached screenshots of the version redeemed. My email is *****************

  • Initial Complaint

    Date:05/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a game cd key from their website. It did not work. I contacted Steam, who replied However, the CD Key you provided has already been registered to another Steam account on 04-26-2023 at 20:54:14 PST.The product was a digital copy of the game Dirt 5. CDkeys is not cooperating, only asking for more information. They have sold the same key to multiple customers, which I believe is illegal? I could send you the email thread but there's not enough characters here. Thank you.

  • Initial Complaint

    Date:04/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a PlayStation network membership code from cdkeys website. When I went to redeem to play online on my PlayStation it stated the code was invalid. I reached out to cdkeys support I got an auto email. I answered all question. And havent heard back Ive emailed several times with no reply back. I called the number and its busy or out of service. I was charged $50 for the code and dont have anything in return

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a key from cdkeys last week for *** 2k23 vc and received a code that was invalid. I contacted support and they responded with asking to follow steps to insure that I didnt have an error on my end. I quickly followed each step and responded. They didnt reach back out to me until days later. They then followed up with the same animated response and still have not either refunded me my money or sent a valid code.

  • Initial Complaint

    Date:03/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had bought the Icon Edition of WWE2k23 from this business, it clearly stated that the release date for this edition was March 14th 2023. The OFFICIAL release date for this edition was March 14th 2023 at 12am. It is now 330PM March 14th 2023, well passed the time for the release and I have still not received my key to play this game. I have tried to contact this company NUMEROUS time and have only gotten two replies, and both of them were a copy and paste of each other about "Thank you for getting in contact with CDKeys.Our pre-order keys are delivered on the day the game is officially released, which is also the date mentioned on our product page.Although we are committed to delivering pre-orders on time, in some cases there might be a slight delay in delivering the key to you due to time zone differences.Codes will be available soon. Kindly try to reaccess your code later." AND "Thank you for getting in contact with CDKeys.Our pre-order keys are delivered on the date and time that the game is officially released, which is also the date mentioned on our product page.Although we are committed to delivering pre-orders on time, in some cases there might be a slight delay in delivering the key to you due to time zone differences.Please be assured that we will send a notification email so you know when the product keys are available for accessing."Outside of these two responses there has been no contact as to WHY I have not gotten the product that I paid for. The listed phone for this company of ************ does not ring at all and only gives the 'line busy' beeping until the caller decides to hang up. After numerous attempts to actually contact this company to no avail I feel as if I'm forced to use the BBB just to get a response as to why they refuse to give me the product that I paid for.

  • Initial Complaint

    Date:03/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a code for 2 months of xbox ultimate from these crooks. Shocker, the code was already used when attempting to use it. I reached out and they told me to reach out to ********* over it to find out when the code was used as they need that info to refund me. Reach out to *********, who does confirm the code has been used, but can't give out the date as they don't see that. Okay, send screenshots of the conversation to these crooks as requested, only to not hear back for days, and when they finally do reply, it was to argue that ********* has to give me that info. I already sent you screenshots from ********* saying the code was used. I want my money back, or a code that actually hasn't been used.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a game. They did not deliver the game. They sent me a download code that was already used by someone else.

  • Initial Complaint

    Date:02/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 XBOX Gamepass Ultimate CD Keys from CDKeys.com and I received 2 codes and neither worked. I had emailed them several times, put in a ticket, said they would get back to me soon and never got anything more from them.

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25th 2023 I purchased a 1 year Playstation Plus code from this company for $49.99. I immediately tried to redeem the code and while Playstation said it was a code for 1 year of Playstation Plus it also said the code was NO LONGER VALID meaning they most likely sell expired codes. When I contacted CDKeys they said they would have to send my issue on to their escalation team (after the first email which implied I simply didn't know what I was doing and to try again). After their escalation team claiming that they don't give refunds I attempted to report the issue through PayPal who CDKeys just told the same thing "we don't do refunds for digital purchases".So they sold me a non-functioning, most likely expired Playstation Plus code. Instead of saving $10 I now paid $50 for something that doesn't work and they have no desire to fix the issue (I recommended a new code or a refund, both of which they shot down).These people are either scamming people by selling expired codes or they are completely ignorant to the fact that codes expire and that they need to keep an eye on their inventory. Either way it's not worth the risk when they will steal $50 from customers and do nothing but blame the customer for the faulty codes that they sell.

CDKeys.com is NOT a BBB Accredited Business.

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