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Business Profile

Video Game Dealers

CDKeys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought Xbox Live 12 month membership for the United States and when I went to redeem it, it said it was not valid for this region, even though I tried redeeming it in the ************* and the code says USA

  • Initial Complaint

    Date:09/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me a game key that was already previously used. These codes are a one time use, therefore I paid for something I did not get to use

  • Initial Complaint

    Date:08/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/16/2025 I made an online purchase from *********************************** for a Grand Theft Auto V online shark card in the purchase amount of $59.39. I bought the card and used the code provided on my Xbox Series X and found the card did not work. I then reached out to the company via email requesting a refund and was told a refund could not be given due to code being activated. I was misdirected of my purchase due to the product showing Xbox (WW) and under the impression that the code was valid for all Xbox Consoles. I have attached photos to back my complaint. My argument is how was I supposed to know the code would not work for my console without activation? Please help all I am asking for is a refund or a replacement code for the proper console. Also attached to this complaint is the last email response after I requested my case be moved to a manager. Thank you and please help.

  • Initial Complaint

    Date:08/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a digital code for $10,19 from CDKeys.com for a one-month access pass to the Xbox online gaming service. When I attempted to redeem the code, I received the following error: This code could not be redeemed. We werent sure what went wrong. Try redeeming it at ********************. I then attempted to redeem the code at ********************, and received this error: This code has expired. I bought it a week ago. When I contacted CDKeys.com about the faulty code, they responded with the following: Hi , Thanks again for your patience. Weve taken another look on our side, and everything appears to be in order, the code was delivered securely, and there are no signs of any technical issues or delivery errors from our end. That said, well continue to keep an eye on it just in case. In the meantime, wed suggest giving it another try. If the problem persists, it may be worth reaching out to ********* Support, as theyll have access to your account and can help investigate further. Let us know how it goes, were here if you need anything else. Best regards,Kind Regards,Jacqui | **************** SupportI dont see why I should troubleshoot a bad code. They should either replace it, or refund my money. Thank you for your help,***** **********

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 "3 Month GAMEPASS ULTIMATE World Wide" codes before Christmas 2024 and received one functioning code and one non functioning code. I used the first code then when I went to do the next it was never accepted and would not validate. I wrote CDKEYS.COM support and they sent me the enclosed email about using a Brazilian XBOX website to log-in. I live in the ***, not ******. I do not speak Portuguese. I asked about why if I bought a World Wide (WW) code do I have to go to the Brazilian XBOX portal. They never explained and when I wrote again they said the same thing. Then they start with "we cannot refund bc you have the code now" BUT, if the code is defective or was stolen (on their end) OR sold to someone else who just redeemed it first, they say I am out my $ and there is nothing for them to do about it. This is unacceptable. CDKEYS.COM is obviously defrauding customers and other shady practices must be involved as well. They expect us to just give up while they profit.

  • Initial Complaint

    Date:06/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/12/2025 starting around 10:15 pm EDT my email was used to create an account with CDKeys. I was unaware of the company till I received an email letting me know I had joined. A CDKeys welcoming email and a few minutes later a ****** email asking me to create an account were addressed to a "******* *****". They went to my SPAM. A few minutes later I received the $190.36 CDKeys invoice for a sale of four Eden **** PC edition computer games , and shortly after that, a ****** transaction email of the payment of that amount. I immediately contacted ******. They closed down my account. The next morning I contacted ****** talking to Chasmine at ****** who said my ****** and ****** accounts were hacked and to change my passwords which I immediately did. I then sent both ****** and CDKeys two screen shots of the CDKeys emails sent to my email, first welcoming "******* *****" and then asking "******* *****" to create an CDKeys account. I did not reply to either email. I am not "******* *****" and did not create an account, order, or receive any products. ****** obviously has the email address they sent the digital products to, and they have the "******* *****" account information, but when contacted by ****** last night, CDKeys did not share that information, and claimed the transaction was legitimate. ******, despite having my "******* *****" screen shots, denied my claim of the fraudulent transaction,. ****** apparently sent false information to ****** and has not responded to my repeated calls and emails Friday 6/13/05 through today, Monday 6/17/25. I have the the complete chronology of events and many screen shots I can share with the BBB.Sincerely,******** ***** *****, SC

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email is being used to create an account that I didnt not make. I was unaware of the company till I received an email letting me know I had joined.

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cdkeys.com said the wouldnt refund my money because the cd key was already redeemed thats not right at all it want work with my computer 04/27/2025

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So Ive been doing business with them for months and they were great every single time everything worked and everything never had a problem now Iget a code in the mail for an Xbox to subscription that I ordered and it says the code cannot be redeemed due to the code already being redeemed, and they refuse to give me a refund. They refuse to give me a new code. They wont doanything to help me out with it. All I want is a refund now and I dont wanna do business with them ever again they gave me a faulty code and now they refuse to help me with my refund thats not right and Ive been telling him thats not right. All I want is my money back.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sold me a digital key, claimed it wasn't in stock and they didn't know if it would be, and then refused to honor the price they sold it to me for. They told me to buy it again after it went in stock. They then immediately restocked it at a much higher price. Currently they are ingoring my inquiries to purchase it at the original agreed upon price

CDKeys.com is NOT a BBB Accredited Business.

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