Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lately, Ive gone to two different discount tires and it seems that they have implemented this scare tactic sales approach of their tires.When you say I dont need to hear it, they argue with you to try and tell you the info. Twice now Ive caught that what they laser measure tread depth is off by more then 1/32 even averaged across 3 locations across the face of the tires. Its one thing to provide information its another to use it as a scare tactic.

  Business Response

  Date: 05/25/2024

  Hello ****,

  Thank you for bringing this to our attention, I apologize for the experience you have described.Unfortunately, with the information that you have provided I am not finding your most recent visit in our system. If you could provide me with the invoice number, the full name and phone number that would appear your most recent invoice. I should then be able to locate your profile in our store's system. I hope to hear from you soon.

  Discount Tire

   

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Tire at address *******************************************************************, just took advantage of my mom for no reason they replaced all of the lug nuts on her vehicle. They just wanted to take advantage of a poor 80 year old woman that doesn't know anything about cars and barely speaks English. I am seeking help from the Better Business bureau so that this egregious act will be documented for others to see.

  Business Response

  Date: 05/25/2024

  Hello *********,

  I thank you for taking the time to bring this to our attention and for sharing your mothers recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to install 4 new tires. The lifts that were used crushed part of my exhaust system. The exhaust was visible if you look under the vehicle but appears no one checked. The specific lift that was used pushed up on and crushed the exhaust also lifting it hire than it should be. Causes issue when the car goes in reverse.

  Business Response

  Date: 05/25/2024

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 05/28/2024

  I have not been contacted by anybody from Arizona which is apparently where I should be receiving a call from. Instead I was set up with a claim with Fleet Response which has an F by the BBB and a horrendous company with multiple of complaints an issues. I want full compensation for the damages to my vehicle without going through a company that fails to access the phone and reach out to others. This seems like a deflecting tactic.

  Business Response

  Date: 05/29/2024

  Hello,

  Our store manager has contacted the customer ***********************, and is working with the customer on a resolution. Our claims team has been made aware of the customers claim and is currently processing the claim. The customer should be contacted within the next 48 hours by our claims team regarding the claim. If *********************** is not contacted within the next 2 business days, I ask that the customer please reach out to us at **********************, and I will follow up with our management team.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 06/07/2024

  Assistant manager accepted fault during in person visit and Store Manager apologized for the damages. Was told that they dont consider themselves liable even though they told me in person they assumed responsibility as well as over the phone. Luckily I have audio of this encounter. They used a 3rd party company and I last received contact 4 days ago. It was not a phone call but an email from someone who has not picked up my calls and does not reply to emails. They are not in a hurry while my car is damage.

  Business Response

  Date: 07/01/2024

  Hello *****,

  Thank you for providing us with this update. We will follow up with our claims team regarding this matter, and ask that they follow up with you directly. Please expect to be contacted with in the next 48 hours, if you are not contacted within that time frame please reach out to us at **********************, and we will reach out to our management team.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went into business for a tire and an oil change, nothing was wrong with my car before bringing it there. after 2 hours they say the car was done. we paid and left . within 30 minutes the car starts smoking and ac starts blowing warm. we call the business they said to bring it back they will fix it. we brought the car back and they refused to do anything about the problem they created. the manager on duty and employees were so extremely rude and made threats saying if i wasn't old they would slap me.. police were called and advised me to follow a report with the bbb. i have case number where the police came out.

  Business Response

  Date: 06/27/2024

  Hello ****,

  We sincerely apologize for what you describe and for any confusion.
  
  We believe you are referring to a competitor with a similar name of Discount Tire and Auto Repair. Our company is called Discount Tire across the ************************* and are called America's Tire in northern California due to a company called Discount Tire Centers who were established prior to our company entering the northern California market in the mid 80's. We have been in business for over 60 years and are the largest independent tire distributor in the ************************* with over 1100 retail locations nationwide.

  ****, again we apologize for any inconvenience this has caused. We ask that you Click Here <*******************************************; to visit our website where you will be able to find the contact information for our retail location near you. We would like the opportunity to earn your business.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024, I took my 2014 *** 328i wagon to the Discount Tire store located at *************************************** *******, FL *****, to purchase and install a new set of tires. During inspection after installation was done, I noticed that all 4 wheels (rims) have been damaged during tire installation. There are dents, scratches, deep scuffs on the finish on all wheels which were not in that condition before installation of tires. I pointed it out to an employee named ********. He inspected the wheels and agreed that they were damaged. He took pictures of each wheel and assured me that Discount Tire will replace all 4 wheels (rims), with the same factory style wheels that are on the car. I asked for that statement to be in writing, but he assured me that they would order new wheels for my car and according to him would take a few weeks to get. Today, May 23, 2204, I called the store and spoke with the store manager ***** to follow up on the incident. ***** is now telling me that they getting in contact with a third party vendor Wheelnetics, LLC, to repaint my damaged wheels. This is not what I agreed to, I am expecting Discount Tires to replace all 4 wheels of my car as stated the day of the incident.

  Business Response

  Date: 05/25/2024

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2023 we purchased ****** Evolution M/T LT ********* tires for our 2012 **** Expedition from Discount tire on ******** in *******, we also were encouraged to purchase the certificates - we did. *** total was $1,668.53. Roughly May 19th, 2024 we noticed one tire is severely worn, almost all of the tread gone. I made an appt and visited the discount tire on carefree highway today, may 22nd. After inspection, I was told all four tires need replacement - the one immediately and the other three within 6k miles. *** tech felt extremely bad for my situation as I have had these tires for 19k miles and 13 months. He offered a $30/tire discount on a smaller tread tire with longer warranty (60k). He also offered to replace the one bad tire immediately - suggesting I get the new recommended tire and to drive with the one new different size tire until I replaced the other three. $1,668.53 for 13 months and 19k miles is ludicrous - especially when the tires were recommend by the tech in April of 2023.

  Business Response

  Date: 05/23/2024

  Hello ******,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an on going problem for over a week trying to get America's tire to repair the damage to my sons car from a blow out at 70mph. Which America's tire admits to the tire being faulty. The damage are right rear bumper ,Mud guard and fender well. The tire manufacture is not taking care of the problem so we feel that it's America's tire duty to pay for the damage to my sons car which is around 2000 dollars. We have been getting the run around for the last week and will be forced to file a claim with the court system if the issue is not resolved.

  Business Response

  Date: 05/22/2024

  Hello ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. 
  
  I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our management team.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount tire did not torque the lug nuts correctly on my vehicle. The wheel came completely off on the interstate causing damage and nearly causing a multi vehicle accident. They refuse to take responsibility, even though they were the ones who put the wheel on. I would like them to pay for the damage that there negligence has caused. Their claims department is not accepting responsibility and refuse to help.

  Business Response

  Date: 05/20/2024

  Hello ****,

  Thank you for taking the time to bring this to our attention, we apologize for the experience you have described and we are currently looking into this. We ask that you please reach out to us at ************************************************************ if you have any additional details you would like to share with us.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to discount tire in ******* ga to get my tire pressure check at that location ,ask them to check the air pressure in my tires , my tires have the fifthy anniversary addition for camero my valve stem caps that were Chevrolet special addition fifty anniversary,they did not replace my valve stem caps at all , those caps were bought with my car ,those caps were very expensive, I told his the manager and ****** assistant manager about the situation, explaining to them those caps came with the purchase of my vehicle and that those are the original valve stem caps , now Chevrolet does not carry these valve stem caps anymore nobody does even ****** the assistant manager your right ************* no one sells them and we cant find them , they made a point to say oh we can get them off Amazon, I said no they imitation , that means they would be fake that the actual valve stems caps because Chevrolet does not sell them anymore ,I want this resolved I called *** and explained the situation nothing resolved I made a suggestion,we could do a trade off with same tires not expensive ones but some tires to cover the loss of my fifith anniversary valve stem caps , he did not want to resolve , Im extremely mad and want this situation resolved immediately, I like discount tire I do , but not taking the responsibility for there actions, that was my property not theres , it seems it was a blow off , they didnt want to hear anything but get me cheap valve stem caps knowing that the ones I had were expensive they this when I showed on the stirring wheel it says fifth anniversary,this need to be resolved to the fullest , I trusted these people do their job and it was failure they didnt do it once they did it twice like it was no big deal it is to me , I dont appreciate that have to now file a complaint it could have been simple and just put tires on my vehicle and it be resolved , I made that suggestion to *** , please resolve this situation

  Business Response

  Date: 05/18/2024

  Hello ***, thank you for reaching out to Discount Tire and for bringing this to our attention. We would like to look into this with our store management team and our regional executive staff. Please expect  If our store management team has not reached out to you within 2 business days, please reach out to us using our customer care link: ************************************************************. Thank you for the opportunity to make this right with you.
  
  Discount Tire
  
  [ ref:_00D6g34gEj._5006g15shaY:ref ]

  Customer Answer

  Date: 05/21/2024

  I have not had any call from store management, they do not want to make this right , these valve stem caps cant be replaced because they were the original valve stem caps because it was the fifty anniversary of Camero ,they wanted to put fake valve stem caps on my car not replace the the valve stem caps that supposed to go on my camera the problem is they dont sell these anymore ,and you cant not find these anywhere because they came with the car and Chevrolet doesnt make those anymore , here is the issue even your store assistant manager says sorry ************* we cant find them , oh but we cant get some imitations to put in your car , I dont want imitations I want what was o my car they lost and didnt put back on , thats my property and they dont care I want someone from executive customer service to call me , since they cant replace these , just put some tires on my car ,it really makes me angry someone just doesnt care ,and if I have to Ill go to another discount tire ,dont get me wrong like you guys I do , but people need to take the responsibility, please contact me on my phone at ************ asap please. I want to get this resolved thank you , 

   

  I tried to discuss with *** nothing wouldnt get done 

  Business Response

  Date: 05/22/2024

  Hello,
  
  After researching this issue, we have found that the customer *****************;has been in contact with a member of our regional management. The customer chosen not to work with us to resolve the situation.
  
  We will be considering BBB complaint ID ******** closed.

  Thank you,
  Discount Tire

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to discount tires in aug of 2023 for a balance on my car. ******* the employee lied to me and said i had a bend in 2 wheels and told me i needed new wheels and tires. Not only did they put the wrong tires on, i had my old wheels checked and they weren't bent. I have been fighting to get my tires for almost a year, that i paid for.i was told i could switch the niche wheels for some different ones since i was rushed and lied to.i was also told i would get gas money refunded for the 18 trips i made to discount tires and received no help. An employee offered me a full refund and a new set of wheels. I said ok I'll take that, just for **** the employee to say nope,we changed our mind about giving you a refund. I had no choice but to get another set of the same wheels. **** from discount tires, on may 4th put new tires and wheels on which made my car shake so bad that its not driveable right now. **** also lied to me when he was done placing the tires and wheels on the car, and said, your car was making an awful noise before we put the new stuff on. I told him that was impossible the car was just fine. I drove my car 5 feet and heard an awful grinding noise. I told **** he lied to me, cause it sounded like the sensor hitting my brake system. **** looked and said yup you're right it's the sensor hitting the brake. I looked at **** and said, you just lied to my face about a noise YOU CAUSED. He admitted his lie but then said but i fixed my lie. As of may 4th after the tires and wheels put on the car by discount tires, my car is not only shaking really bad it is no longer drivable. I was told i could just have a refund, and now **** won't help. The regional manager was told i had been sexually harassed etc he didn't care and never called or bothered to deal with it. His name is *****!! I have been lied to over and over my car is damaged by discount tires. This place even tried to charge me for use refurbished wheels until i caught them. I have all the texts etc help

  Business Response

  Date: 05/16/2024

  Thank you for bringing this to our attention. We will be looking into this further with our regional executives. Please expect to be contacted by them within 2 business days of this communication. We look forward to speaking with you soon.