ComplaintsforDiscount Tire

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went into Discount Tire to replace front left and right tires. They were specifically asked not to touch the rear tires. They did anyway and intentionally overfilled the rear right tire with too much air (70 PSI). It has created a few bubbles on the rear tire, which will make it blow up while I am driving. They also went into my truck for no apparent reason. Not only are they endangering my life and my familys, they are making me unnecessarily buying another tire. Please help.

  Business response

  04/20/2024

  Hello ******,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days,I ask that you please reach out to us at ************************************************************, and I will follow up with our management team.

  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
  Sincerely,
  Discount Tire

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03/16/2024, Discount Tire was paid to change the rear windshield wiper on our 2006 ****** Outback. During this visit, an employee broke the wiper arm while trying to remove the old wiper. Discount Tire offered to replace and install a new wiper arm at no cost to us. On 04/06/2024, we returned to Discount Tire to have the wiper arm changed out. During this visit an employee damaged the wiper assembly motor while trying to switch out the wiper arm. Discount Tire told us to take our vehicle to the ****** dealer to have it fixed. Upon asking who would be paying dealer for the new wiper motor and the labor costs, the Discount employee stated, "They would take care of it." An appointment was made at the dealership, who also confirmed with Discount Tire, that they would be covering the bill, via phone.On 04/12/2024, we went to the ****** dealer and had our vehicle fixed. Before dropping off our ******, again we confirmed with them that Discount Tire would be covering the bill.Later that day we received a call from the dealer saying that Discount Tire wanted us to cover the bill. During our next call with Discount Tire, they stated that we needed to cover the bill and then file a claim with them to get reimbursed. We told them that was not what was agreed upon, to which they said, "Okay, we will file a claim with our claims department, so we can pay the dealer." Due to a lack of payment, the dealer said they would have to hold on to our car until payment was received. On 04/15/2024, we reached out to Discount Tire asking what was going on. They stated that they had filed the claim and that it would be completed soon.On 04/18/2024, we called Discount Tire again asking what was going on. They said the claim would take 2-3 weeks to process but that they would look into it and call back.On 04/19/2024, we called Discount Tire and asked about the claim's status. They stated an adjuster had not been assigned to our case and that someone would be in touch soon.

  Business response

  04/20/2024

  Hello ******,

  Thank you for bringing this to our attention, I apologize for the experience you have described. Unfortunately,with the information that you have provided I am not finding you in our system.If you could provide me with the invoice number, the full name and phone number that would appear on the invoice. I should then be able to locate your profile on our store's system. 
  Discount Tire

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm writing regarding a recent experience on 4/9/2024 at Discount Tire on ******* in ************ ********. I brought it in and was letting the gentlemen know what was going on and halfway through my story he made a motion with his hands like to hurry up. He asked for my number for the vehicle and then my husbands. I told him he could call with the findings as I had to take my daughter to an appointment. At her appointment he left a voicemail stating "The tire had a side wall puncture and the other tires were bad'". I called him back and he repeated the results. I asked if it could be repaired and he said no and that "the other tires were bad and should be replaced". He asked what I wanted to do and I asked for a quote on the tires. He gave me a quote for 4 tires; the premium which were on there over $1000 and then the midgrade for $800 something. I said I would rather wait for my husband. He said okay but if you want it done we would need to know. I said okay I will have my husband call. I called him back and agreed to put on the mid grade tires.On 4/13/2024 my husband discussed what happened with a manager. and the manager determined that we were sold a tire that was under warranty, the tires were at 50% wear and since I had agreed to the new tires that all he could refund was $255 for the tire that was covered under warranty. I had ****** miles and under 3 years on ****** mile tires and now have ****** mile tires that are mid grade.

  Business response

  04/17/2024

  Hello *******, thank you for reaching out to Discount Tire and for bringing this to our attention. We are sorry to hear about the experience you had when addressing your tire claim. We certainly would like to look into this with our regional executive staff. Please expect to be contacted by our regional executive staff soon. If our regional executive staff has not reached out to you within 2 business days, please reach out to our customer care team using this link: 
  ************************************************************. Thank you for the opportunity to make this right with you.

  Discount Tire

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  Customer response

  04/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 16, 2024, at 10:30, I took my Jeep Grand Cherokee to the Discount Tires on ********************, in ********, ** (Store No. AZP 49) for a low tire. As soon as I left my parking lot, I had a low tire indicator. I pulled over and looked and saw a s**** (or some form of metal similar to a screw) sticking out of the tread towards the middle, on my driver's front side. I made an appointment with this store to have it patched. This would be the fourth tire we have had patched by Discount Tires for this type of issue. The first two times, my boyfriend took the vehicle in and they patched three tires for him and never tried to sell him anything. I fully trusted that they would just patch the tire and not try to upsell me. The salesperson (No. 9) looked at my tire, claimed it was in a spot that wasn't patchable, and also informed me that when you replace one tire, you have to replace two because otherwise the vehicle just won't drive right. Again, I trusted them because of how the treated my boyfriend in the past. I was charged $375.80 for two tires. Afterwards, I told my boyfriend what happened and he told me I was completely swindled by the salesperson. They could have patched the tire based off where I saw the screw, and even if they couldn't, its a complete lie that you cannot just replace ONE tire. The balance and alignment have nothing to do with replacing one tire on a vehicle. All the tires we had on the Jeep were well within the tread life and fine. That salesperson completely swindled me due to my naivety about tires and cars.

  Business response

  04/17/2024

  Thank you for taking the time to bring this to our attention. We sincerely apologize for what you have described and want to make sure we get this addressed for you, so that we can take steps to create a better customer experience and make this right. 
  
  We will send your comments to our management team so we can look into this further and have a member follow up with you to address this.

  Customer response

  04/17/2024

  The response sent by the business is a generic auto response, not dealing with the issues and only saying they will alert management. I do not accept this as any kind of resolution to the issue at hand.

  Business response

  04/17/2024

  Hello *******,

  Thank you for bringing this to our attention, we have shared your concerns to our management team and asked that they look into them. Our management team will be following up with you soon to address your concerns. Thank you for bringing this to our attention. We apologize for the experience you have described.

  Discount Tire 

  Customer response

  04/18/2024

  
  Better Business Bureau:
  
  The business contacted me and after discussing the issues, offered to refund half the money for one of the unnecessary tires. I will accept this resolution.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had removed the set of four winter wheels and tires from my car on 6 April and the weather was nice enough on 15 April to clean them prior to storing them for the season, which I did. I noted no damage to any of the four wheels but did note that two wheels had lost some wheel weights. So the morning of 16 April I removed the remaining wheels weights from the two wheels and thoroughly cleaned all adhesive and other residue from the inside of the wheels. Just before 1 PM on 16 April 2024 I dropped the two alloy wheels, with tires mounted, to Discount Tire to get them balanced. I was told that the wheels would be ready for pickup after 2:30 PM. I stopped by just after 2:30 and immediately noted that one of the wheels had scuffing on seven of the ten spokes and brought it to the attention of the person helping me. He went and brought someone else over and that person deflected all responsibility. He went and brought two other persons over who came up with excuses, such as "this damage looks old" to which another replied "that's what I thought." After hearing that I let them know what I thought about their response and left. When I purchased my car in the fall of 2018 I immediately saw that the spokes of the wheels protrude past the face of the tire. Knowing that, I have always been careful to never put any wheel face down--always face up. I wash the back side of these wheels with one wheel propped up partially atop another wheel, rubber-to-rubber, with the lower wheel face up. My wheels never had damage before today (16 April 2024). For someone who is not careful when wrangling wheels/tires around it is easy to accidentally drop a wheel face down, even though people working at a tire store should know better. I am willing to live with the slight scuffing on one spoke on the one wheel but the wheel that has light-to-moderate scuffing/damage to seven spokes is not acceptable. And Discount Tire refuses to take responsibility for their actions. It is not right.

  Business response

  04/17/2024

  Thank you for taking the time to bring this to our attention. We sincerely apologize for what you have described. We want to help make sure this is addressed as your visit does not align with the level of service we aim to provide. We will be in contact with the regional office so we can look into this with the management team. 

  Please expect a follow up within two business days or less from a representative. We appreciate you giving us the opportunity to look into this.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/3/2024, my husband and I arrived to the ************* location to redeem the warranty on worn tires and to get a tire rotation. We were prepared to be ripped off for a 3rd time since 12/2022, we immediately recognized the inexperienced associate approach us, ready to make this visit as costly as possible, but because we are now receptive to America's Tire's unethical and aggressive tactics to get customers to unnecessarily replace tires, even when they are performing regular tire rotations and maintenance. The associate said that our 2 front tires needed to be replaced, despite just being at the same location less then 4 months prior and being told the tires couldn't be traded in under warranty because they weren't worn enough? Even with heavy driving, had the tires supposedly not been eligible for a warranty trade in in 12/13/2023 (which they were obviously eligible now that we are looking back and are now wise to these unethical practices), it is highly unlikely that the tires would be out of warranty less than 4 months later. The reality is that the tires should've been changed out in 12/13/2023, during that rotation when we were taken for the cost of another 2 tires after replacing 4 tires just the year before! If there is an underlying problem, like alignment, that is causing the tires to become excessively worn out, ******* Tire has a due diligence to be transparent and not just keep profiting off of an ignorant customer in the form of tire replacement and avoidance of honoring manufacturer warranty! I have since filed a dispute with my on the 12/13/2023 transaction due to ******* Tire failing to honor the warranty for the tires purchased from the ********* location on 3 separate occurences, as of today. I had to get tires replaced elsewhere after catching the ********* location miscalculated my milage by 7k and after catching the associate in 2 other lies besides the milage discrepancy. Store manager was not helpful and evasive. Complaint was placed.

  Business response

  04/15/2024

  Thank you for taking the time to bring this to our attention and making us aware of this entire experience. We sincerely apologize for what you have described. We can understand your frustration and want to make sure we get this addressed for you, so that we can take steps to make this right and improve our customer experience. 
  
  We ask that you reach out to us at ************************************* we can get a good contact number for you as it looks like there may be one number missing from the phone number provided. Once we have this information we will have our regional office contact you directly within 2 business days to follow up and address this.

  We look forward to hearing from you and hope we can resolve this your satisfaction.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 8th, 2024, I went for tire rotation on my Tesla at "America's Tire" (also known as Discount Tires) located at *************************************************. Prior to the service, I was assured that they had experience with ****** and EVs, and that they used **** pucks when lifting a car to prevent damage to the battery or rocker trim. Even though they confirmed their experience with ****** and showed me the **** pucks, upon returning the vehicle, I noticed a crack on my rocker trim near the **** point they used to lift the car. I immediately pointed out the damage, and they acknowledged it and started a claim with the insurance. Now, I have received a call from the insurance company and Discount Tires disputing the claim, even though they acknowledged the damage at the time. This dispute feels unjust, as both the service staff and the manager clearly saw the damage after the service and acknowledged it.I've attached photos before and after the service so you can clearly see the damage.

  Business response

  04/11/2024

  Hello ********, thank you for reaching out to America's Tire and for bringing this to our attention. We are sorry to hear about the experience you had while servicing your Tesla. We will be looking into this with our claims team and our regional executive staff. If you have not been contacted by our claims team within 2 business days, please use our customer care link to reach out to us: *****************************. Thank you for the opportunity to look into this for you.

  America's Tire

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  Customer response

  04/11/2024

  These are merely vague promises that Discount Tires won't uphold. Initially, they acknowledged the damage to my car and initiated a claim. However, they later reversed course, denying responsibility and asserting it was not their fault, despite the evidence provided through photos taken before and after the service. Promises of investigation from Discount Tires hold no weight in reality, so I'll await resolution of this matter before accepting any response. 

  Business response

  04/13/2024

  Hello *********, thank you for your reply. We are sorry to hear that our claims team and regional executive staff has not followed up with you for your recent claim. We will be escalating to our executive regional management to look into this for you. Please allow 2 business days for our team to contact. Thank you again for the opportunity to make this right with you.

  America's Tire

• Initial Complaint

  04/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/21/2024 I came into Discount Tire Center and purchased a set of 4 tires and advised the clerk that I would be taking home 2 out four tires. After completing the service I was given my bill and noticed that I had been charged for a ************** fee and waste disposal fee for 4 tires. I advised the clerk(*****) that why I had been charged for 4 tires disposal fees if I was taking 2 of my old tires. He told me it was mandatory procedure and that he could give me a discount on a future visit instead. I asked to speak to his supervisor and ***** advised me that would be receiving a phone call since he was not there. On 3/22/24 I filed a complaint on their website and no one has still called me back. I was over charged a total $14.48. ************** fee 1.75 per tire and waste disposal fee 5.49 per tire.

  Business response

  04/08/2024

  We sincerely apologize for what you describe and for any confusion. We believe you are referring to a competitor with a similar name of Discount Tire Centers. Our company is called Discount Tire across the Continental ************* and are called America's Tire in northern California due to a company called Discount Tire Centers who were established prior to our company entering the northern California market in the mid 80's. Our company is referred to as  America's Tire in northern California to eliminate any confusion. We have been in business for over 60 years and are the largest independent tire distributor in the Continental ************* with over ***** retail locations nation wide. We recommend that you reach out to Discount Tire Centers directly in order to resolve your concerns. 

• Initial Complaint

  04/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 5, 2024, I went into the store for a tire replacement. I was advised I needed 4 new tires and quoted $1700. However, when my friend (male) came into the store, I could get tires sent from California for about $700. I paid $25 layaway down payment and told I would need to wait 7 days minimum.However, I was able to get a one day wait down the street, so I called to cancel the layaway and request a refund. I was advised the $25 was needed to return the tires, and my request for a refund was denied.The salesperson made no attempt to stop the tires from being mailed. I am aware 4 tires were probably not in the mail in the 10 minutes it took me to cancel. I want to request the $25 refund and a removal of my contact information from their system altogether.

  Business response

  04/06/2024

  Hello *****! We appreciate you contacting Discount Tire. We deeply apologize for any miscommunication during your recent visit.Your feedback is invaluable, and we're committed to addressing this internally to enhance our service standards.

  We are committed to addressing this with our store management. If our store management team has not reached out to you within 2 business days, please reach out to us using our customer care link: ************************************************************
  

  Thank you for the opportunity to make this right with you.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck 2021 **** F250 in on 3/27/2024 to get a new set of tires. I got it back to realize the wheels in there were old, dirty, scratched and beat up. I had just washed my truck so I now my rims didn't look like that. I also take really good care of my cars. The rims they put on are not mine. I filed a claim and got a denial letter. I want a replacement that's all I'm asking for. I've been a loyal customer for more than 10 years.

  Business response

  04/08/2024

  Thank you for taking the time to reach out. We are sorry to hear about this experience. We understand your frustration, and want to make sure we get this addressed as soon as possible.
  
  We will be in contact with the store management team and assistant vice president to inform them of your comments and concerns. We will also ask them to follow up with you so please expect to be contacted by one of them within 2 business days to discuss this further with you and determine the steps we can take to make this right. We appreciate you giving us the opportunity to resolve this to your satisfaction. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩