Business ProfileforDiscount Tire

I'm writing regarding a recent experience on 4/9/2024 at Discount Tire on ******* in ************ ********. I brought it in and was letting the gentlemen know what was going on and halfway through my story he made a motion with his hands like to hurry up. He asked for my number for the vehicle and then my husbands. I told him he could call with the findings as I had to take my daughter to an appointment. At her appointment he left a voicemail stating "The tire had a side wall puncture and the other tires were bad'". I called him back and he repeated the results. I asked if it could be repaired and he said no and that "the other tires were bad and should be replaced". He asked what I wanted to do and I asked for a quote on the tires. He gave me a quote for 4 tires; the premium which were on there over $1000 and then the midgrade for $800 something. I said I would rather wait for my husband. He said okay but if you want it done we would need to know. I said okay I will have my husband call. I called him back and agreed to put on the mid grade tires.On 4/13/2024 my husband discussed what happened with a manager. and the manager determined that we were sold a tire that was under warranty, the tires were at 50% wear and since I had agreed to the new tires that all he could refund was $255 for the tire that was covered under warranty. I had ****** miles and under 3 years on ****** mile tires and now have ****** mile tires that are mid grade.